Zen Xtra won't appear in Creative MediaSource Organi

I've been using my 30 GB Jukebox for a couple years w/ no real problems except that I remember there being a problem w/ a USB port & I had to change something so that the Creative MediaSource Organizer software could recognize the mp3 player. Now I've bought a 60 GB Zen Xtra (same player, x2) & am having the same problem. I've upgraded everything & hate the new interface for transfering files... most of the time the program just freezes. I'd like to be able to use the same Creative software I was using before, but it doesn't recognize the new device. If anyone knows what I'm talking about or how I can fix it, I'd rather not have to call?Customer Service?again for $3.

I'm just giving this topic a bump. I've upgraded to Creative MediaSource Organizer v 3.30.2, but it won't recognize either of my mp3 players when I plug them in. I'm able to use the Zen Xtra Media Explorer, but?most of the time it just freezes up. I'd like to be able to use the software I'm familiar w/, so if anyone could help me out I'd appreciate it. I seem to remember having a similar problem when I first purchased my 30 GB Zen Xtra.

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Zen Xtra doesn't show up in MediaSource

Does anyone know why my Zen Xtra won't show up in MediaSource 5 so I can't copy anything to it. I downloaded the plugin, and I get the Sync Manager. I don't have the option to select my Zen Xtra player to copy to it. Help!

Hi,
Once you have MS 5 with the plug-in CMS5_NJB2_PCAPP_LB_5_00_22.exe your player should appear. When you connect the Xtra does the PC react with a pop-up asking you what to do? Does the docked logo appear on the screen?
Try starting up Windows Media player and clicking the sync tab. Is your Xtra detected there?
John

Can't find my zen xtra in the Creative MediaSource Organi

My Zen Xtra shows in "NOMAD Explorer" but when I try to use Creative MediaSource Organizer to transfer file from my computer to Zen xtra player, I can't found Zen xtra under "my computer"
any help? My player has the latest firmware and also latest dri've was installed in my computer!!
thanks for helping

super80: Have a look here in the Zen FAQ at Nomadness.net on how to install MediaSource, which also makes reference to the required plugin.

Zen Xtra won't connect for Firmware Install. WMP Rolled back to v

My Nomad Jukebox Zen Xtra would not load firmware from it's hard dri've. It only entered into a cycle of displaying the 'Creative' then 'EAX' screens. I Downloaded the latest version of firmware 'ZenXtraP4SAudible_PCFW_LB_2_0_03' and installed it following the instructions on the Creative website.
The install started initially but then failed because either the software installing the firmware, or the zen xtra, locked up. I left it for nearly an hour and had no choice but to cancel and try again.
Since this time I have been unable to load any version of firmware to the zen xtra. The installer says that the zen is not connected even though it is. When I do connect it, the 'autoplay' dialog appear asking me what to do. So, the computer recognises the device as 'NOMAD Jukebox Zen Xtra' but the firmware installer will not recognise it at all.
I have carried out a 'Reload OS' in preparation for new firmware. I have also carried out a 'Format All' and 'Clean Up' from the Recovery Menu that the zen xtra is now stuck in. All appears to be fine with the Zen's hard dri've as, on completion of the format, the hard dri'ves shows 'Freespace 3833.7MB'.
I have looked on this discussion forum and FAQ and this appears to be a common problem but have found no solutions. I have tried uninstalling Windows Mediaplayer and rolled back to v0 and reinstalling drivers and MediaSource software but problem persists. Please help.

OK. Sorted it! Try this!
http://www.anythingbutipod.com/forum/showthread.php?t=9829
Turns out you have to uninstall Windows Media Player Runtime v as well as WMP itself.
Also, if you have the problem with reduced HDD space because of installing PlayForSure firmware, you could install a bigger hard dri've. They are the generic 2.5 inch hard dri'ves fitted in Laptop Computers! My 40Gb Zex Xtra now has the 80Gb HDD I removed from my VAIO! And it was easier to do on the Zen than it was on the VAIO!

Zen Xtra won't turn

Right.
I was upgrading to the new firmware released 2 days ago. I had my Zen Xtra plugged into my PC and into a wall socket to prevent a sudden battery loss. The status meter goes through its thing, installing the new firmware. It then says "restarting player" like it should.
And it never turned back on.
I left it there for about an hour before I tried to turn it back on manually. Then I tried disconnecting/reconnecting the power cable. Then the battery. The reset hole doesn't work, nor does turning it on while holding play. It just sits there as if there was no battery and power plugged into it.
I've already sent an email to customer service, but I bet this forum can be faster.
Thanks in advance.

Dear all,
I decided to upgrade my Creative Zen Xtra to the new firmware a few days ago... what a bad decision that was!
I did everything the instructions said, plugged the player in ran the software and all was good until the software froze and the player switched off. I left t for a while and then got worried. I tried to switch the player on and low and behold, it wouldn't!
I've tried the recovery mode (reset button with the play button held down) but nothing appears. No icon when the power cable is plugged in and no luck when tried with a full battery from a working player (my girlfriend has the same one).
Very frustrated by this, I decided to e-mail Creative and explain the situation. They sent an email back which was quite typical of a helpdesk, stating standard "have you tried this?" and "have you tried that?" type of questions. Obviously I tried these but since I had already tried a few methods of reviving the player I had little faith... and none of them worked.
Another email to Creative providing the information they asked for (serial number, date of purchase, responses when certain actions are taken). They emailed back informing me that my player is now out of warrenty - I have had it for year and 3 months. I've have included the latest email response below:
Dear Phil
Thank you for replying.
I am sorry to inform you that the warranty for your player has already
expired.
If you wish to carry out an Out of warranty repair/replacement, there
will be certain charges that will incur to it.
Do get back to me on the above on whether the above is ok with you.
Thanks.
Sorry for the inconveniences caused.
Please retain all the previous correspondence when replying to this
email.
Best Regards
Creative Customer Support Services
Creative Labs Europe

When I received this email I was intrigued to see the comment regarding "certain charges" and that no exact figure is provided. I have now emailed them saying that I would like the player fixed but I would also like to know the "certain charges" before I commit to anything! I'm finding it annoying that rather than the issue being pin pointed originally, I have now sent 3 emails and still no further to resolving the problem.
I personally am frustrated and disgusted that I am now left with a very expensi've paper weight due to a poor firmware release by Creative themselves which they now expect me to pay for because of their poor programming abilities. I have read other comments of people who have experienced the same situation and so I would like to make these large numbers known to Creative. If anyone has experienced this same problem please make the community aware by posting on this message. I would sincerely advise others not to upgrade until Creative have addressed this issue completely as I do not want others to have the experiences I am having now.
Thank you for reading this,
Phil
Moderator Note: Removed the name of the advisor. Please do this in the future when posting email responses from Creative.Message Edited by Jason-CL on -28-2005 :22 AM

Zen Xtra won't connect to WinXP after firmware and driver upda

I have 40GB Zen Xtra on which I've installed the .20.08 firmware. I've also installed driver update .30.03 on WinXP. Immediately after doing that, my Zen refused to connect to the system. Normally, I'd get the 2-tone "device-connected" alert from the system after plugging it in. Now I get a single tone, repeated 3 times quickly and the Zen is inaccessible. (I do get the normal "device disconnected" sound when I unplug it or power it off). The player works fine, otherwise--I just can't sync it to the library on my PC. Anyone know what's up with this?

Well, that doesn't help. I uninstalled every Creative thing--the driver, MediaSource, etc--restarted the computer and installed the .30.03 version;? no joy, same symptoms. I uninstalled that, restarted? my machine and installed the .20.04c version driver, which seems to be the latest WHCL certified one. No change.
I strongly suspect the firmware now. I'm tempted to "Reload OS" diag option, but if the drivers don't work, I'll be stuck with a completely useless device.

Nomad Jukebox Zen Xtra won't turn

My problem is exactly as the title states. I have a Nomad Jukebox Zen Xtra (40 gig HD) and I cannot get it to power on. This problem has been occuring since yesterday evening. I try to plug it into the computer via the USB cable, but this does nothing. The same is true of plugging it into a wall outlet with the charger that came with it. I can't tell you what the firmware on it is, as I have no ability to view that.
Any suggestions as to what I can try next?

I have (and left it out for fi've minutes, per another suggestion in another thread). Thanks to both of you for your help, I'm in contact with Creative's customer support via email now (thankfully it's within the 90 day warranty period)

Zen Xtra won't start

i've got a problem with my zen xtra mp3 player, which i've had for about 4 months. whenever i try to start it, it displays the creative logo, then the eax logo. then it freezes, and my computer shows it as "not connected". i have tried to let it wait a few hours, pressed reset dozens of times, did a clean up and then i even formatted it.
nothing worked. is there any other thing i can do to make it work again, other than returning it to the store and getting a new one?
thanks for the help...

now i've searched the download center on this page and it says there is now firmware download available for my player. are there any other pages where i could get it's

Zen Micro is NOT detected by Creative MediaSource Organizer or Windows Media Pla

Well, I have read through a good part of the message forum and have found nothing to help my case and I believe, truly believe that I have tried everything!

My Zen Micro is detected by my computer and when plugged in I am prompted by MTP Media Player to
Launch Windows Media Player and synchronize files </LI>
Take no action</LI>

If choose to launch Windows Media Player it does not detect the portable device
If I choose to take no action and launch Creative MediaSource Organizer instead, the device is still not detected.

I have checked my Device Manager and it says that the device is working properly, drivers are installed (this is the most common problem ? but for me this is the part that is working correctly).

When I open the Zen Micro Media Explorer it tells me that the device is not connected. I cannot transfer music files with Windows Media Player or Creative MediaSource because both programs do not detect the Zen Micro.

I should note that the Zen Micro does work properly on another computer in my household.

Can someone please offer suggestions?
Thanks

Ha ha ha! Sucess at last!
I got it working now!
I was missing a step in the second suggestion (link posted by DM) to edit the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\U SB and add "EVERYONE." Plus I didn't reboot right away! I guess that would help too. Sorry forgot to do that.
THANK YOU! The support on this fourm is wonderful! Glad to see the help is here for Creative products.

Zen Xtra won't conn

Hi there,
I've just bought a new PC and want to connect my Zen Xtra to it, as the player is now 3 years old I've lost the original CD, so I've downloaded all the drivers;
NMEX_PCApp_3_0_0.exe (Explorer)
JB3MV2_PCWDRV_US__30_03.EXE (Drivers)
CMS_PCAPP_LB_3_30_2.exe (Mediasource)
And my player connects fine to my PC and pops up under My Computer, I also get the NOMAD Explorer and that works fine, I can see all my music, but when I run Mediasource Organizer it can't see the player at all.
Any idea what I'm missing?

hrt_fosho wrote:
i tried that and it didnt work...
How about download this.
http://www.fnprg.com/dl/Jet40Sp3_Comp.exe

Zen Xtra FW 1.x and Creative driver 2.x compatibil

I have problems with my Zen Xtra (with version .0 firmware) when I update the Creative driver to the latest 2.0.00 version. When I use Notmad Explorer to copy or play files on the Zen, I get "Creative driver could not read the file, it may be corrupted, try reripping from the CD" errors.
When I reinstall the .30.03 driver things work fine again. Does the 2.x Creative driver only work with the 2.x firmware?
-Tnx, mincus

=Re: SB X-Fi Series driver 2.20.000 - Forte v. (08/06/2009)?
BigHead303 wrote:
Does anyone know driver date on these?
This help?
Release information:
Driver Name: Forte Driver version .<
File Name: Forte_-.zip<
Download Size: 22 Mb Zipped file<
Release Date: 07/28/2009<
http://www.auzensupport.com/site/download/updates.php#
Edit: Just installed and everything seems to be working just fine. amirali_esh no problems with the EQ here. I installed these thesame as you, over top of the Support Pack 2.0.
P.S. Another mirror for those that don't like RS,
http://www.filefront.com/4220507/SBX..._20_000_v_.exeMessage Edited by stormy3 on 08-07-2009 04:06 PM

MPEG-4 Audio and Creative MediaSource Organi

I used iTunes before purchasing Audigy 4, and a good chunk of my music is in MPEG-4 Format, but my creative Mediasource Organizer won't play them. Anyone know what and how to convert them so they will play on the Organizer?

iTunes will convert to MP3. I think this is probably your best option.

Problems with Creative MediaSource Organi

Please help me!!!
The media library doesn?t show the tracknumbers but the WMP 0, the WindowsExplorer and Winamp 5. show them correctly. I don?t know what to do!

Have you:

- Download and install the latest Creative MediaSource Player/Organizer 3.30.2 from your product download site.
- (Depending on your firmware)
Download and install the latest Creative Zen and NOMAD Jukebox plugin 2.00.9 for Creative MediaSource from your product download site.
or:
Download and install the latest Creative MediaSource Plugin for PlaysForSure devices (version .00.8) from your product download site.
- Download and install the latest Creative MuVo plugin .0.05 for Creative MediaSource from your product download site.
- Download and install the latest Creative MediaSource Plugin for CD Burner 3.0.8 from your product download site.

Upgrading Creative MediaSource Organi

Hi All,
I have a 30GB Zen Extra with firmware .03.02 and MediaSource Organizer 2.0.07. They're running on an XP ServPak 2 laptop with all current critical updates. I was thinking of updating to Creative MediaSource Player/Organizer 5.0.38.
Question: Will my existing player firmware work OK with Creative MediaSource Player/Organizer 5.0.38? Or will I need to upgrade my player firmware?
Thanks!
Advait

I have a Zen Sleek. Same deal... I wanted to upgrade the MediaSource software to version 5 because there are some bugs I've noticed that I was hoping were fixed in the new version.
I tried to use automatic update from within Mediasource - it did not work. I downloaded the new version manually.
Upon uninstall of old version and install of new version I get this wierd error CTXCommonDoInstall.return fails to launch error code 247024864.
What the _______ is this?
The install stops in its tracks. Now I have neither the old nor the new version on my system. How does one fix this?

Problems with syncing Ipad with ITunes: apps won't appear on Ipad and organizing icons won't save

I have a new Ipad 4 for three weeks. Yesterday I start having some problems with syncing my Ipad with ITunes (earlier all was without troubles):
- downloaded in ITunes on PC apps won't transfer to my Ipad - I press Apply and sync, it goes successfully, but apps won't appear on Ipad.
- I tried organizing icons on Ipad from PC, press Apply and sync, it all goes succesfully, but on Ipad icons won't rearrange. But ITunes shows that they are rearranged...
- also I tried syncing my books adding one new book, press sync all books, and new book won't appear. Only when I've chosen every book separately, they transfered.
I use USB for this.
I tried resetting my Ipad, reinstalling ITunes on PC, deauthorizing and authorizing my computer, but it didn't help.
Apple ID are the same on PC and Ipad.
I hope that I'm not the only one with this problem. And also forgive my mistakes if there are any - English is not my native language. Thank you!

I know that it is time consuming and a bit of a pain in the butt to have to do it, but I would backup the iPad, restore to factory settings and then restore from the backup, and sync everything back to the device. It's going to take a while because you have a ton of music on the iPad, but IMO, that would be your best option now.
You could try unsyncing all of the music, and then resync it all again, but that takes time as well. If you are going to spend that much time trying to fix it, you may as well restore the device ...IMO once again.
Use iTunes to restore your iOS device to factory settings

Zen Xtra won't appear in Creative MediaSource Organi

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