Zen Xtra won't connect for Firmware Install. WMP Rolled back to v

My Nomad Jukebox Zen Xtra would not load firmware from it's hard dri've. It only entered into a cycle of displaying the 'Creative' then 'EAX' screens. I Downloaded the latest version of firmware 'ZenXtraP4SAudible_PCFW_LB_2_0_03' and installed it following the instructions on the Creative website.
The install started initially but then failed because either the software installing the firmware, or the zen xtra, locked up. I left it for nearly an hour and had no choice but to cancel and try again.
Since this time I have been unable to load any version of firmware to the zen xtra. The installer says that the zen is not connected even though it is. When I do connect it, the 'autoplay' dialog appear asking me what to do. So, the computer recognises the device as 'NOMAD Jukebox Zen Xtra' but the firmware installer will not recognise it at all.
I have carried out a 'Reload OS' in preparation for new firmware. I have also carried out a 'Format All' and 'Clean Up' from the Recovery Menu that the zen xtra is now stuck in. All appears to be fine with the Zen's hard dri've as, on completion of the format, the hard dri'ves shows 'Freespace 3833.7MB'.
I have looked on this discussion forum and FAQ and this appears to be a common problem but have found no solutions. I have tried uninstalling Windows Mediaplayer and rolled back to v0 and reinstalling drivers and MediaSource software but problem persists. Please help.

OK. Sorted it! Try this!
http://www.anythingbutipod.com/forum/showthread.php?t=9829
Turns out you have to uninstall Windows Media Player Runtime v as well as WMP itself.
Also, if you have the problem with reduced HDD space because of installing PlayForSure firmware, you could install a bigger hard dri've. They are the generic 2.5 inch hard dri'ves fitted in Laptop Computers! My 40Gb Zex Xtra now has the 80Gb HDD I removed from my VAIO! And it was easier to do on the Zen than it was on the VAIO!

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brotsalami wrote:as far as i know, this will not work
All the same I can't see how can this hurt to try...
Do try it and see for yourself, even send an email to support and ask them if and how can you revert to v firmware...
Do try it anyway, it can't be worse than sulking...
Either way do remember to BACK UP since a firmware reload deletes everyhting!!!
Keep us posted
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This firmware upgrade enables playback of subscription music service content on the Zen Xtra, but may reduce the total number of files that the player can store. The actual results will vary depending on content specifications, and the result may be more evident in players with larger capacity.
Arg!
Does this mean that the "wonderful" MTP uses cluster sizes that further reduce the possible storage ammount?
As if I didn't already hated it as it is...
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<EM>Dear Phil
Thank you for replying.
I am sorry to inform you that the warranty for your player has already
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If you wish to carry out an Out of warranty repair/replacement, there
will be certain charges that will incur to it.
Do get back to me on the above on whether the above is ok with you.
Thanks.
Sorry for the inconveniences caused.
Please retain all the previous correspondence when replying to this
email.
Best Regards
Creative Customer Support Services
Creative Labs Europe</EM>
<EM></EM>
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dc08 wrote:No thanks to anyone on here trying to help me out or anything...
Do you realize that we don't actually work for Creative and, therefore, don't owe you anything?
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Zen Xtra won't connect for Firmware Install. WMP Rolled back to v

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