Zen Xtra won't turn

Right.
I was upgrading to the new firmware released 2 days ago. I had my Zen Xtra plugged into my PC and into a wall socket to prevent a sudden battery loss. The status meter goes through its thing, installing the new firmware. It then says "restarting player" like it should.
And it never turned back on.
I left it there for about an hour before I tried to turn it back on manually. Then I tried disconnecting/reconnecting the power cable. Then the battery. The reset hole doesn't work, nor does turning it on while holding play. It just sits there as if there was no battery and power plugged into it.
I've already sent an email to customer service, but I bet this forum can be faster.
Thanks in advance.

Dear all,
I decided to upgrade my Creative Zen Xtra to the new firmware a few days ago... what a bad decision that was!
I did everything the instructions said, plugged the player in ran the software and all was good until the software froze and the player switched off. I left t for a while and then got worried. I tried to switch the player on and low and behold, it wouldn't!
I've tried the recovery mode (reset button with the play button held down) but nothing appears. No icon when the power cable is plugged in and no luck when tried with a full battery from a working player (my girlfriend has the same one).
Very frustrated by this, I decided to e-mail Creative and explain the situation. They sent an email back which was quite typical of a helpdesk, stating standard "have you tried this?" and "have you tried that?" type of questions. Obviously I tried these but since I had already tried a few methods of reviving the player I had little faith... and none of them worked.
Another email to Creative providing the information they asked for (serial number, date of purchase, responses when certain actions are taken). They emailed back informing me that my player is now out of warrenty - I have had it for year and 3 months. I've have included the latest email response below:
Dear Phil
Thank you for replying.
I am sorry to inform you that the warranty for your player has already
expired.
If you wish to carry out an Out of warranty repair/replacement, there
will be certain charges that will incur to it.
Do get back to me on the above on whether the above is ok with you.
Thanks.
Sorry for the inconveniences caused.
Please retain all the previous correspondence when replying to this
email.
Best Regards
Creative Customer Support Services
Creative Labs Europe

When I received this email I was intrigued to see the comment regarding "certain charges" and that no exact figure is provided. I have now emailed them saying that I would like the player fixed but I would also like to know the "certain charges" before I commit to anything! I'm finding it annoying that rather than the issue being pin pointed originally, I have now sent 3 emails and still no further to resolving the problem.
I personally am frustrated and disgusted that I am now left with a very expensi've paper weight due to a poor firmware release by Creative themselves which they now expect me to pay for because of their poor programming abilities. I have read other comments of people who have experienced the same situation and so I would like to make these large numbers known to Creative. If anyone has experienced this same problem please make the community aware by posting on this message. I would sincerely advise others not to upgrade until Creative have addressed this issue completely as I do not want others to have the experiences I am having now.
Thank you for reading this,
Phil
Moderator Note: Removed the name of the advisor. Please do this in the future when posting email responses from Creative.Message Edited by Jason-CL on -28-2005 :22 AM

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hrt_fosho wrote:
i tried that and it didnt work...
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