Zen Xtra Wont W

Today I let my friend listen to my Zen Xtra 40 GB MP3 player and he said "he didnt listen to it all day." at the end of the day he called me and told me it didnt work so he gave it back to me and now when i turn it on it says creative and than goes to the eax screen stays there for about idk for about a minute or two and than from there it goes to rescue mode...can somebody please help me out?

Sounds like the hard disk is failing to talk to the player. You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK.
If this doesn't help, or you don't wish to try it and you are under warranty, then contact Creative Support.

Similar Messages

Nomad Zen Xtra wont boot up

my Nomad Zen Xtra wont boot up. It starts up, gets to the EAX screen, and then just hangs. I've tried the reset button, but it always just hangs at the EAX start up screen. I dont want to lose all my music files.any ideas?

I have resolved ALL of my problems. What a nightmare!
I think this is what I did (but my recollection is poor since I tried so many things).
Install Windows Media Player v and all updates. However, the WMP is crap as an organizer and full of software bugs, so don't waste time trying to organize your Nomad. Windows Media Player is hopeless. WMP also mucks up many filenames on your computer by "intelligently" renaming them! What a disaster!
I then downloaded and installed [color="#ff0000"]Creative MediaSource 5. Nothing else works. Remove all previous versions. Do not install Nomad Explorer of any kind, it will install bad drivers and still continues to report?that your Nomad is not connected, even though it is. Make sure it is off your computer and don't install any new version.
My Nomad is version 2.0.03, using an old 60Gb laptop dri've.
Media Source 5 recognizes the Nomad and allows you to sync files fine. However, before connecting to the Nomad make sure you configure your default music library etc. to stop it scouring your computer for music files. And backup your library first of all.
Using MediaSource 5 is slightly different than before. It is difficult to figure in which direction things are synchronizing, but apart from that it should work for you. I'm just glad to be able to use the Nomad again.
Use Nero to rip, not MediaSource.
I hope this hel
ps.
Ian

HELP PLZ!!! MY 40gb Zen Xtra Wont Turn O

I have had my Zen Xtra for about 0 months now. It was working fine just last night, but now today it doesn't even turn on. Is the battery dead because i always have it recharging? I don't know what to do, i don't want to lose all of my music.Message Edited by apexi303 on 0-3-2005 09:22 PM

apexi303 wrote:
Is it bad that i have the main power always connected to the player? Because thats what i did...
Just to answer that specific question, it's not bad for the player and shouldn't cause any problem.

My zen xtra wont boo

im having a problem getting my 30gig zen xtra to boot up past the eax screen, and it was working just a half an hour ago. i've tried resetting and things like that but no luck can anyone help me out?

sir, you can try searching the threads here. there are a lot of threads here that has the same concern as yours. i am sure you can find one. too bad, almost everything seems to be theoretical... no scientific explanation.

Why wont My Zen Xtra wont w

My Zne Xtra wont turn on unless i plug it in to the charger. The power button wi not work at all unless its pluged in.Message Edited by luckycharms7777 on 05-25-2005 02:09 PM

Duplicate thread. If anyone wants to reply, the other thread is here
Cat

My Zen Xtra wont start or cha

I paused my mp3 player and set it down. When I returned two minutes later it was frozen and I couldn't unpause it or do anything. So I removed the batery to reset it. I've always been able to turn it on again afterwards. But this time it wouldn't start up. I tried charging it, and the little charge sign doesn't even appear. It's totaly dead. Was the batery somehow drained or something? That's the only thing I could think of. Is the screen not working? I've had it for about 3 years now. So I think it's just time for a new battery. Don't you guys think that this is the case? I've never had any problems with it before of any kind. Please help me. Thank you.
-Brian

I have a very similar problem, but my Zen Xtra is just about 2 /2 months old.
First off, it has a bit of a history of crashing. It would crash about once every couple days until I upgraded to the latest firmware. Not one single crash since then. Until yesterday...
Last night, I was listening to music on it with it sitting on my desk, running on battery power. Battery was about /2 full by the battery indicator. Suddenly, it skipped to a different part of the song and the screen was all black. I took out the battery and put it back in and it hasn't powered up at all since.
The reset button does nothing. I can't reset or enter Rescue Mode.
It won't power up at all with the AC adaptor with or without the battery in. I emailed tech support at about 3 AM and got a reply before 2 PM the next day. (EXCELLENT turnaround time, Creative!) They thought the battery was dead and recommended plugging it in for 2 hours, then inserting the battery. I'm trying that, though I doubt the diagnosis is correct, as it should usually be able to start up without the battery in. Also, my multimeter tells me that battery has a steady 3.82 volts, and that when plugged in, the player is supplying 4.5 volts to the battery terminals. I admit, I haven't been too good about draining the battery lately, but that shouldn't cause it to refuse to turn on when it's plugged in.
I've ruled out the possibility that it comes on but the screen is blank. I don't hear any hard disk chatter and it doesn't play music.
I'm pretty sure it isn't bad data in RAM. I let it sit with no power overnight. This would have wiped RAM.
I know it's getting power and powering the charging circuit because of the voltage across the charging terminals. None of the buttons does anything. I suspect the hardware is b0rked. Fortunately, it's still under warranty. I hope they'll be able to transfer the hard disk to the replacement if I need to send it back, as I have no backup of most of the Data Library and I don't look forward to re-ripping lots of CDs.

Creative Nomad Jukebox Zen Xtra Wont appear in the creative mediasource organiz

I plug it into the usb dri've, and it doesnt show up. I look on My Computer, and it shows up as an audio device, and other. I go to my mediasource organizer, and it doesnt show up. I can access it on my computer, but it takes longer and I have no way of organizing my songs. I tried to re-install it, but it still doesnt work. It also doesn't work on my brothers 60gb one. Any help?

hol3_c4t,
Did you install the Nomad Jukebox Type 2 plugin also? If not, go to the download page and install those in order for the MediaSource application to identify the player.
Jason

Zen Xtra 60 gig wont turn on

Okay, I just got my xtra yesteday and its already not working, needless to say I'm not very pleased. I was listening to the player in my livingroom today and all the sudden it just shut off. I thought it might be the battery at first but when I went to plug the player into the charger it wouldnt even start to charge, so I couldnt turn it on either. I've read a few other posts and they all tend to say that I need to use the reset button, but I dont have any power to do so. PLEASE HELP!!

Maybe the battery is too dead for the charging circuit to start when you plug it in. I've seen a few different ways to "jump-start" the charging:
- If you have a switch-controlled outlet, plug it in there. Then flip the switch on and off a few times and watch to see if it starts charging. (Or you can hook everything up and then plug and unplug the AC cord.) Sometimes the resulting current spike starts it charging.
- (***This is what Tech Support says to do***) Plug in the player with the battery removed and turn it on if you can. Leave it going like that for 2 hours and then insert the battery while it's plugged in. If it doesn't start charging, take out the battery and put it in again. Try it a few times before giving up.
- (*Sort of advanced*) Use a multimeter to make sure the battery isn't full (3.8 volts) or too dead (significantly under 3 volts). (If it's full, the player's broken and has to be repaired or replaced. If it's dead, the battery is probably at the end of its life; get a new battery.) If it's close to dead, you can charge it a little bit by connecting a 4-5 volt power source to it, with correct polarity. Only charge it likt this for about a minute. Now it should have enough in it for the Zen Xtra to charge it.
The other possibility is that the player is dead. My Zen Xtra 40 GB crashed with a black screen in the middle of a song. I think there was either a partially defecti've component in it or it killed its firmware. Fortunately I was within the 90 day warranty, so I sent it in.

Help with Zen Xtra

I have an old?30GB Zen Xtra NOMAD Jukebox, and I recently tried to update the firmware but accidentally pulled out the USB Cord before it finished updating! Now when I turn it on it's in this "rescue mode" and I can't do anything, and whenever I try to just redo the firmware update it wont recognize it! Does anybody know how I can redo or fix this?

Can the firmware updater software detect your player? If unable to, try running cleanup then a firmware reload if persisted.

Moving music from my nomad jukebox zen xtra to my

I am trying to move my music from my nomad jukebox zen xtra to my pc - i cant get the creative media source to recognize my player - i tried windows media player and comcast rhapsody - it recognized my player but wont let me highlight music to move to my PC
any ideas please?
many thanks

[size="2" face="Helv">You must install the specific MP3 player plugin for MediaSource. Here is what you should do:
- Download and install the latest Creative MediaSource Player/Organizer 3.30.2 from your product download site. Make sure that you install this first before installing the rest of the MediaSource plugins listed below.
- (Depending on your product and firmware)
For non-PlaysForSure Zen Xtra: Download and install the latest Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource from your product download site.
or:
For PlaysForSure Zen Xtra: Download and install the Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players.

Zen Xtra Media Explorer questions..H

I have a Zen Xtra mp3 player, and as of right now I use the Zen Xtra Media Explorer to import media and rip cds and what not. The question I have is, why I cant put folders into other folders. Sometimes the folder of a cd wont go into the folder of the artist which has other cds. I want to make everythin neater, and combine folders so its all artist folders containin the folders of the cds. On my mp3 player it always comes up right and organized. Its just in the 'organize media' option that its like that. And yes all the ID tags and all of that are the same. I dont know what to do, of if i need another program or somethin. Any help is appreciated. Thanks!!

bump!

Nomad Jukebox Zen Xtra not recognized by FW updater

Hi, after searching for similar problems on this forum i decided to ask directly.
The box were i plug the NJBZXtra has XP SP3 and WMP 0. It has also the latest drivers for the MTP. WMP sees only 20 megs of the 30Gigs the Zen has and the FW updater (the non-p4s) wont realize its there, ready to receive an OS upgrade. I boot it in recovery mode, select Reload OS and start the updater, but nothing happens.
Am i missing something? The battery is full, the power cord is on and MediaSource is properly installed.

I tried to update the Firmware on my Zen Xtra. The update got to the first Zen reboot and then bummed out. The Zen starts in rescue mode and try as I might to follow the steps above and re run the firmware upgrade I cannot get the Zen to be seen.Being stupid I did this twice ( I have 2 Zens) have I now got 2 bricks? are there any other options?My Zen is recognised by the computer as an MTP device of 20mb but the firmware update program says it's not connected.Help

WMP and Mediasource will not recognise Zen Xtra with Playsfors

?I, like many people apparently, have been attempting to sync my Creative Labs 40GB Zen Xtra (firmware 2.0.03 - Playsforsure enabled) ) with my music files on my computer using either WMP0, or Mediasource with the Playsforsure Plugin installed. Even Explorer would be cool- but nothing recognises it.
?The problem I am having is that when I plug in the Zen, windows recognises the player as "MTP Media Player" and offers to start WMP for me, but when I get into WMP it doesnt see the Zen. The device shows in Device Manager under "Windows Portable Devices/NOMAD Jukebox Zen Xtra" but nothing else on the system recognises it- not Explorer, not WMP, now Mediasource with the Plugin. ?I have attempted to run "Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players" but unfortunately everytime I try it says it cannot detect the player and will not install- It?says[color="#ff0000"]"Setup could not detect and portable device on your system. [color="#ff0000"]Setup will now install the necessary drivers to enable your device to be detected."
After?installing the correct driver itself it comes back and asks me to plug in the device and when I do and click next it says
[color="#ff0000"]"Setup could not detect and portable device on your system. [color="#ff0000"]Please ensure your portable device is connected and switched on.[color="#ff0000"]?[color="#ff0000"]If your player is not enabled with Microsoft's PlaysForSure,[color="#ff0000"]please ensure that Zen Xtra PlaysForSure Firmware is properly installed before running this Setup program."? The correct firmware IS installed according to the "about" screen on the player itself.
I have gone thru the steps to edit the permissions in the registry under "enum/usb" as suggested in another thread by Daniel-CL, and still this does not fix it. Then as suggested by [color="#ff6633">SSR, I?tried reinstalling MediaSource first, followed by the Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players.
(Still wouldnt let me install it)?
Oh, and I tried hooking it into my XBox 360, which Microsoft says will recognise a PlaysForSure enabled Zen Xtra. It wont recognise it either. So basically the player just sits in Device Manager and taunts me. It's there. It pops up when I plug it in. When I try to run a program that should recognise it, the little arrows on the player even light up for a moment to show communication with the program. But alas... nothing. I'm going crazy here.Did I miss something?

I had a similar problem with my Zen Touch, but the only symptom was not being able to install MediaSource or the Software Suite. I got the same messages that you did. I was able to use Windows Explorer to add/edit/remove files, but I wanted the Zen Media Explorer so that I could create playlists. After about 2 days of research and trial and error, I ended up fixing it by uninstalling/reinstalling the drivers.
If you don't know how to do that, here are instructions...
I'm using XP SP2, btw, so if you're using another version of Windows, it might be slightly different...
) With the Zen connected, Right-click on "My Computer"
2) Select "Properties"
3) Click on the "Hardware" tab and select "Device Manager"
4) Right Click on "MTP Device" (or MTP Media Player) and select "Uninstall"
5) Disconnect the player from the computer, wait about 5 secs, and reconnect.
When you reconnect it, the drivers will be reinstalled. Try running the setup again after that.
If that still doesn't work, look for random optional Windows updates, maybe?...esp. PlaysForSure, WMP, or USB/mobo/INF/Chipset driver updates...or maybe when it says "Setup could not detect and portable device on your system. Setup will now install the necessary drivers to enable your device to be detected," it actually <i>is</i> doing something, but it isn't apparent until you reinstall the driver. To be honest, I just don't know. The computer I'm using is only a few months old and I didn't have any problems installing on an older computer.
Oh well. I hope that fixes your problem.
As far as the problem with the 360 connectivity, I'm sorry I can't help you there.Message Edited by potestasx on -03-2006:28 PM
Message Edited by potestasx on -03-2006:45 PM

Jukebox Zen Xtra he

We've had problems in the past with this thing and now we cant transfer any files onto it. Whenever you try loading from your computer onto the player, MediaSource says "Unable to create file. Restart player and try again." And weve restarted it a few times but it still wont work. Not sure if this is a common question but it would be great if anyone could help. Thank you.

adgjl wrote:
Thank you, that might help. But im not sure what way to do that, what one to use. It dosent directly list the Nomad Jukebox Zen Xtra and the others talk about stop and EAX buttons which I dont think ours has.
It's there, just search on "zen xtra" as the process applies for several players and it's within the title.
adgjl wrote:Would having a second Creative MP3 player driver and such installed on the same computer effect this at all?
It shouldn't do, but you should check you have the latest driver and applications installed.
adgjl wrote:
Thank you for trying to help us at the least, but we have decided that there have been too many problems with this MP3 player and that were going to buy a iPod as a replacement.
The iPod is probably going to be easier to get working with software, it is more customer friendly (Creative, take note!). But iPod have problems also.

Zen Xtra Faceplate questi

Hello, I have a few questions about the Zen Xtras face plate.
I plan on painting all my electronics to match the same. My question is, Will it void my warrenty if I paint the Zen Xtras removable faceplate?
And does anybody know if creative has any plants on marketing faceplates with designs or different colors? I know that the ability to customize MP3 players will draw in more buyers, Just look at the ipods. I hope Creative takes this idea seriously. But they would of done it already if they ever thought it would work.
basicly those are my questions.
P.S. My Zen Xtra has yet to encounter any of the problems that people have experienced on these forums, and i hope it never does. My old Nomad 0GB clunker has survi'ved about 4 years and it still works fine. Its been dropped, hit, battle scared, drowned in Soda, ect. Yet that thing wont die. Thanks Creative.
Happy owner of:
Creative Nomad Jukebox 0GB
Creative Nomad Zen Xtra 40GB

Thank You for your quick reply.
I'm glad I'm able to customize my zen. So many ideas are now running through my mind as to what I can do. I have been painting for awhile and I did a nice job already on my 0GB. painted it jet black and did planets and orbital rings. looks sweet. glow in the dark paint for the rings. when the backlight is on it looks crazy.
Well, time to start drawing some blueprints.
Ya, exchangable faceplates would be great. different colors, designs, happyfaces, astrological signs, anything. I'm sure a Halo2 one would sell extreamly well, heh.
Anyways. Thanks for the answer. Glad to hear it.

Zen Xtra Wont W

Similar Messages

Maybe you are looking for