ZenV Plus STILL stuck in recovery mode after firmware upgrade

=Hi there,
My ZenV plus opened in recovery mode for no apparent reason... I have tried every option to try to fix it, including downloading and installing the firmware upgrade - this generated a message saying the upgrade was successful but the player will still only start in Recovery Mode after trying to reboot it. So what do I do next? Thanks in advance for any and all helpful suggestions.

AHi,
Can you please try resetting the ZEN V Plus to see if it helps?
To reset the player, use a pin to press the reset button.
Did this happen out of the blue?
Do you have any contents in the player? If you do, please remove them to see if the player is booting up properly.

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