ZENworks Agent Service stops after deploying 10.3.3 agent.

Question

Hi,
Yesterday i patched our three ZCM-servers (Sles 11) with 10.3.3. I then deployed the 10.3.3 agent to some computers in the IT-department. ZCC shows that the deployment were successful. The problem is that you can not log on to the ZONE from many of these computers. The Novell ZENworks Agent Service stops. I get the following in the Application Windows Log on a Windows 7 64-bit client:
Faulting application name: ZenworksWindowsService.exe, version: 10.3.3.3582, time stamp: 0x4d654308
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7b325
Exception code: 0xc0000374
Fault offset: 0x00000000000c6ab2
Faulting process id: 0x3f8
Faulting application start time: 0x01cbe3a9dd16f0fc
Faulting application path: C:\Program Files (x86)\Novell\ZENworks\bin\ZenworksWindowsService.e xe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 019eaf5e-4f9e-11e0-986f-005056b925a1
Can anyone help me with this problem?
John Hallberg
Jonkoping University

Answer 1

I would try removing all versions of .NET and then reinstalling the
latest 3.5 SP1 version to see if that helps, since the Agent relies on .NET
If that does not help, I would recommend getting an SR created so the
dump could be analyzed.
On 3/16/2011 5:06 AM, hajo68 wrote:
>
> Hi,
>
> Yesterday i patched our three ZCM-servers (Sles 11) with 10.3.3. I then
> deployed the 10.3.3 agent to some computers in the IT-department. ZCC
> shows that the deployment were successful. The problem is that you can
> not log on to the ZONE from many of these computers. The Novell ZENworks
> Agent Service stops. I get the following in the Application Windows Log
> on a Windows 7 64-bit client:
>
>
> Faulting application name: ZenworksWindowsService.exe, version:
> 10.3.3.3582, time stamp: 0x4d654308
> Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp:
> 0x4cc7b325
> Exception code: 0xc0000374
> Fault offset: 0x00000000000c6ab2
> Faulting process id: 0x3f8
> Faulting application start time: 0x01cbe3a9dd16f0fc
> Faulting application path: C:\Program Files
> (x86)\Novell\ZENworks\bin\ZenworksWindowsService.e xe
> Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
> Report Id: 019eaf5e-4f9e-11e0-986f-005056b925a1
>
> Can anyone help me with this problem?
>
> John Hallberg
> Jonkoping University
>
>
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner
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