ZENworks Reporting Java Infoview error

We are getting an error when trying to launch our reporting server. It was working properly about 2 weeks ago, but we hadn't tried it since until now. I have tried restarting all the zen services and the whole server, recreating the super admin accounts, and manually starting BobjEnterprise120 from the /etc/init.d directory. We are runing ZCM 10.2. attached is the exception output of the zcc.log.
Thank you for any other suggestions.
Mike Boring
Perry Local Schools

The firewall on our server is disabled. Is there anyway to see what process is causing the conflict on the start port? I have looked in the output of netstat and i'm not seeing anything listen on the 6400 port. Any other thoughts? We were really hoping to leverage the reporting server feature of Zenworks.

Similar Messages

Permissons problem with Zenworks Reporting Server InfoView

Hello,
I am currently haveing a problem with the Zenworks Reporting Server InfoView.
I can access the Reporting server if i am logged as the Zone administrator however if i am logged in as anyone else I get an error.
the error that is displayed in ZCC is "An error occurred while trying to launch the ZENworks Reporting Java Infoview. For more details, see the ZCC log."
here are a few of the lines in the ZCC log
21 Apr 2009 11:31:08
Exception Info:
21 Apr 2009 11:31:08 Class....... com.novell.zenworks.reports.exception.ReportExcept ion
21 Apr 2009 11:31:08 Message..... com.crystaldecisions.sdk.exception.SDKServerExcept ion: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)
cause:com.crystaldecisions.enterprise.ocaframework .idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
detail:Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)
The server supplied the following details: OCA_Abuse exception 10499 at [.\exceptionmapper.cpp : 67] 42040 {}
...Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) Unknown user
21 Apr 2009 11:31:08 Logged at... ReportRedirection...382
21 Apr 2009 11:31:08 ============== Exception (end) =============================
21 Apr 2009 11:31:08 MessageUtil..........78 :Error: An error occurred while trying to launch the ZENworks Reporting Java Infoview. For more details, see the ZCC log.

Originally Posted by rohit_kumar
yes, in 10.2 thats how it is behaving with eDirectory !
I'm having the same issue, but I can not sign into ZCC as user@domain. User is super administrator, but can not create folders. Administrator can create folders but can not refresh data.

BOE Java Infoview error

Hi,
After installing BOE on Linux server from 10.0.1 media with "novell-zenworks-configure -c InstallBOE" we get the following error in ZCC:
An error occurred while trying to launch the Business Objects Java Infoview"
In zcc.log we get:
Exception Info:
07 Feb 2008 12:52:04 Class....... com.novell.zenworks.reports.exception.ReportExcept ion
07 Feb 2008 12:52:04 Message..... com.crystaldecisions.sdk.exception.SDKException$OC AFramework: Server prbbrl1.domain.si not found or server may be down
cause:com.crystaldecisions.enterprise.ocaframework .OCAFrameworkException$NotFoundInDirectory: Server prbbrl1.domain.si not found or server may be down
cause:java.net.ConnectException: Connection refused
detail:Server prbbrl1.domain.si not found or server may be down
The exception originally thrown was java.net.ConnectException: Connection refused
detail:Server prbbrl1.domain.si not found or server may be down
The exception originally thrown was com.crystaldecisions.enterprise.ocaframework.OCAFr ameworkException$NotFoundInDirectory: Server prbbrl1.domain.si not found or server may be down
cause:java.net.ConnectException: Connection refused
detail:Server prbbrl1.domain.si not found or server may be down
The exception originally thrown was java.net.ConnectException: Connection refused and had the following message: Server prbbrl1.domain.si not found or server may be down
The exception originally thrown was java.net.ConnectException: Connection refused
07 Feb 2008 12:52:04 Logged at... ReportRedirection...273
07 Feb 2008 12:52:04 ============== Exception (end) =============================
07 Feb 2008 12:52:04 MessageUtil..........78 :Error: An error occurred while trying to launch the Business Objects Java Infoview. For more details, see the ZCC log.
What could be the problem?
Thanks
Mare

Originally Posted by brestt
Try deleting your "Super Administrator equivalent user" and recreate it.
I'm using a "User Source" user and deleted it from the Administrators list, recreated it with Super Administrator equivalence. Also saw that there are some rights for Inventory Reporting and Asset Management Report Rights, so I granted Full Rights to all of those. Logged out/in but no reports. I get the following URL in the browser window before it auto-closes
https://zs-erl-02.xxx.xx/businessobj...SessionEnd.jsp
The zcc.log was the most recently changed log but only showed "ReportReidrect......88 :Forming the URL....."
Kirk

Zcm11 reporting server infoview error

ZCM 11 on Suse 11 x64. when I open the ZRS InfoView window and try to run a canned or custom report it always returns "Cannot initialize Report Engine server. (Error: RWI 00226) (Error: INF )"
I can run the canned reports from inside ZCM console.
This old post in another forum seems to indicate part of teh server may not be running but I don't know where/what to check. Could not initialize Report Engine server.(Error: RWI 00226)
Aaron

TID 7007710 fixed the problem.
Originally Posted by azuercher
ZCM 11 on Suse 11 x64. when I open the ZRS InfoView window and try to run a canned or custom report it always returns "Cannot initialize Report Engine server. (Error: RWI 00226) (Error: INF )"
I can run the canned reports from inside ZCM console.
This old post in another forum seems to indicate part of teh server may not be running but I don't know where/what to check. Could not initialize Report Engine server.(Error: RWI 00226)
Aaron

Error: RWI 00223 when trying to view a Web Intelligence report in Infoview

Hi,
I have a problem when I try to view a webi report in infoview, I get the error message: "Could not get page number. (Error RWI 00223) (Error: INF)". It is possible to modify the report, and run the report from the development application.
I am using BOXI release 2, SP 5 on a windows server. Tomcat. Java 1.5.
I have tried to find an answer in the forums and have for instance tried to increase the heap size, it did not help. I have also read something about replacing jar files in the desktoplaunch folder in tomcat. Though, these files are not really covered by the ones found in ..\Business Objects\common\3.5\java\lib. So it does not feel like I can just replace them?
Do you have any other ideas?
Thanks in advance.
BR, Emma

Hi Emma,
Thanks for the information.
Could you please review the following solution and information.
BusinessObjects XI Release 2 is deployed in a distributed environment. Only the WCA.NET component of BusinessObjects XI Release 2 is installed on the IIS server.
When attempting to view or edit a Web Intelligence document in the Java Report Panel, a "WIJ2002" error occurs.
This error does not occur when BusinessObjects XI Release 2 is fully installed on the IIS server.
Cause
The TraceLog.dll file is not installed when only the Web Component Adapter is installed on the IIS server.
Resolution
Copy the TraceLog.dll file from a full installation of BusinessObjects XI Release 2 to the computer that has only the WCA component installed.
Background
This error occurs when the Java applet attempts to send a POST request. The IIS error log files show an HTTP 500 error with POST request type on the cdzisapi.wis file.
The detailed error message thrown by the Java applet in the browser is similar to the following:
"http://excalibur:80/businessobjects/enterprise115/cdzisapi.wis? java.lang.RuntimeException: java.io.IOException: Server returned HTTP response code: 500 for URL: http://excalibur:80/businessobjects/enterprise115/cdzisapi.wis at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source) at sun.plugin.net.protocol.http.HttpURLConnection.getInputStream(Unknown Source) at com.businessobjects.wp.cpi.CPIConnection.postRequest(CPIConnection.java:440) at com.businessobjects.wp.xml.XMLViaHttp.loadScript(XMLViaHttp.java:144) at com.businessobjects.wp.xml.XMLViaHttp.initInstance(XMLViaHttp.java:971) at com.businessobjects.wp.xml.XMLSession.load(XMLSession.java:157) at com.businessobjects.wp.xml.XMLSession.load(XMLSession.java:45) at com.businessobjects.wp.om.OMSessionLoader.load(OMSessionLoader.java:29) at com.businessobjects.wp.tc.TCMain.initClient(TCMain.java:1431) at com.businessobjects.wp.tc.thread.InitAppletRunner.run(InitAppletRunner.java:81) at java.lang.Thread.run(Unknown Source) at com.businessobjects.wp.cpi.CPIConnection.postRequest(CPIConnection.java:444) at com.businessobjects.wp.xml.XMLViaHttp.loadScript(XMLViaHttp.java:144) at com.businessobjects.wp.xml.XMLViaHttp.initInstance(XMLViaHttp.java:971) at com.businessobjects.wp.xml.XMLSession.load(XMLSession.java:157) at com.businessobjects.wp.xml.XMLSession.load(XMLSession.java:45) at com.businessobjects.wp.om.OMSessionLoader.load(OMSessionLoader.java:29) at com.businessobjects.wp.tc.TCMain.initClient(TCMain.java:1431) at com.businessobjects.wp.tc.thread.InitAppletRunner.run(InitAppletRunner.java:81) at java.lang.Thread.run(Unknown Source) Additional info:case 302675238 . Keywords: cdzisapi.wisWIJ2002webi java panel errorweb intelligence java errorwebintelligence java error"
Regards,
Sarbhjeet Kaur

Error while opening report in Infoview

I am getting following error while opening report in Infoview.
Following is error generated in tomcat,
com.businessobjects.rebean.wi.ServerException: Cannot open document. Error during import. (DX0005)
     at com.businessobjects.rebean.fc.internal.platformspecific.xml.ras21.SAXHandlerERRORS$SAXHandlerERROR.initElement(SAXHandlerERRORS.java:108)
     at com.businessobjects.rebean.fc.internal.platformspecific.xml.SXMLHandling$StructuredSAXHandler.startElement(SXMLHandling.java:187)
     at com.businessobjects.rebean.fc.internal.platformspecific.xml.SXMLHandling$StructuredSAXHandler.startElement(SXMLHandling.java:202)
     at com.businessobjects.rebean.fc.internal.platformspecific.xml.SXMLHandling$StructuredSAXHandler.startElement(SXMLHandling.java:202)
     at org.apache.xerces.parsers.AbstractSAXParser.startElement(Unknown Source)
     at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanStartElement(Unknown Source)
     at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
     at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
     at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
     at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
     at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
     at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
     at javax.xml.parsers.SAXParser.parse(Unknown Source)
     at com.businessobjects.rebean.fc.internal.ras21.XMLviaRAS21Decode.openDocument(XMLviaRAS21Decode.java:537)
     at com.businessobjects.rebean.fc.internal.ras21.RAS21DocumentComAdapter.openDocument(RAS21DocumentComAdapter.java:69)
     at com.businessobjects.rebean.fc.internal.ras21.RAS21ReportEngineComAdapter.openDocument(RAS21ReportEngineComAdapter.java:100)
     at com.businessobjects.rebean.fc.internal.ReportEngineImpl.openDocument(ReportEngineImpl.java:249)
     at org.apache.jsp.viewers.cdz_005fadv.viewCDZDocument_jsp._jspService(viewCDZDocument_jsp.java:267)
     at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:324)
     at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
     at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
     at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
     at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
     at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
     at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
     at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
     at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
     at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
     at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
     at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
     at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
     at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
     at java.lang.Thread.run(Thread.java:534)
Caused by: java.lang.Exception: Cannot open document. Error during import. (DX0005) (80043746)
     at com.businessobjects.rebean.fc.internal.platformspecific.xml.ras21.SAXHandlerERRORS$SAXHandlerERROR.initElement(SAXHandlerERRORS.java:100)
Please help me to resolve the above problem
Reagrds,
Ramesh

Hi Ramesh,
It may seem like a lot of information, but from a debugging perspective it doesn't tell us much.
You need to give some more info and even then it would probably be a good idea to call support.
Can you tell us;
Which version are you on?
Can you open de document from another desktop intelligence machine, not only the one that it was built on?
- This checks ; you can import the document; the structure of the document is fine (not corrupted).
Can you refresh the document on that other machine?
- This check ; the link to the universe is fine, the universe can be imported, the connection to the database is fine.
What is your preference as a BOE user to view Deski documents?
- Try a few others, so you know if the problem is with one type only (and which).
Now you will have a few more pointers more as to where the problem lies.
Even then it can be sheer size of the document, complexity of it, etc.
Good luck,
Marianne

Error when scheduling WebI reports in Infoview

When I shedule WebI reports in Infoview I get the error message "The target program that is required for the task i inactivated".
First I choose the report that I want to schedule. Then I rightclick and choose "Shedule" and choose "Send To" and any of the choises. The I get the error message in the subject.
We use:
-BO XI 3.1 SP3
On my client:
-IE 7.0.573013 or Firefox 3.0
-Win XP
-Java 1.5
How can I get the sheduling up and running?

Hi All,
I want a run my report once by scheduling, so i provide a time interval for scheduling a report
start date/ time : 11:38:AM 10/30/2011
end date/time : 11:43:AM 10/30/2011
after completion of end time....report is failed and fetching an error
Error : Object could not be scheduled within the specified time Interval
Any solution for resolving this error

Error while scheduling DESKI report in infoview

I m scheduling a DESKI report to users enterprise inbox from infoview using a server group. This server group has DesktopIntelligence Job server, Destination Job server, Adaptive Job server and Program Job servers and all these servers are running.
When I schedule the report to boldusers enterprise inboxbold it get failed and shows this error message
bolddestination DLL disabled. []: [CrystalEnterprise.Smtp] bold
I m wondering what has to be enabled for scheduling a report to infoview's own inbox.

Abhilash
You are correct that it shows all the prompts but only when we run the report either directly from the CR Designer or via View on Demand in Infoview/CMC.
But if I try to schedule an instance of this report, I am getting a check box in the parameter section which says "Show unused parameters" to see this dyanamic prompt. And When I check that box in Infoview still I am not able to select any value for this prompt as it's greyed out.
Hope I am able to explain my query to you.
Also attached a screen shot of the scenario for your reference.

DB error while running reports in InfoView

Hi,
we are trying to create a report in infoview.
however we are facing following error while trying to create new webintelligence document or running existing report:
A database error occured. The database error text is: (CS) "DBDriver failed to load : /bobje/bobje/enterprise120/linux_x86/dataAccess/RDBMS/connectionServer/libdbd_oci9.so (libclntsh.so.11.1: wrong ELF class: ELFCLASS64)" . (WIS 10901)
We are using BO XI 3.1 SP2, Oracle 11g server on Linux. Both oracle and bo server are on same machine.
thanks in advance.

Looks to me that you are using the 64bit oracle driver. Make sure to set your LD_LIBRARY_PATH variable (for th euser running the BO services) to point first to the directory with the 32bit libraries of the Oracle driver.
Regards,
Stratos

Error on Running Full Client Reports on Infoview

Post Author: AmitP
CA Forum: WebIntelligence Reporting
I'm running WebI 6.x on a system with the following environment
Microsoft Windows Server 2003 SP 1Business Objects 6.5 SP2Microsoft Internet Information Services (IIS) 6.0
Whenever I try to run a fullclient(FC) report through Infoview, I see the following error 'A system error occurred. (Error: INF 00130) (65535)'
I've checked the following -
1)Login user is a local administrator access on the system.2)Login user has been given 6 privileges through the 'Local Security Policy'. (Act as part of the operating system,Access this computer from the network, Logon as a batch job etc.)3)Password for the Login User was changed some time back, but has been updated using the 'Update Service Parameters' option on the Configuration Tool.4)'BusinessObjects.document' was updated by giving all privileges to the login user, and selecting 'This User', and adding the credentials of the Login User on the 'Identity' tab.5)bomain.key has the same name in the 'locdata' folder in <INSTALL FOLDER> -> <nodes> -> <servername> -> <clustername>
Is there any other check that needs to be done?Also, can I have a separate user for starting the BO WebI & Scheduler service?Where do I provide such an authentication?Kindly advice.
Thanks,Amit.

You are running on Windows 9x or Me, right? The darn OS has 300 or so bytes allocated for environment by default.
Try setting the Initial environment to 4096 in the Properties|Memory tab for the batch file. That will get rid of "Out of environment space". The syntax error is another matter; Windows (except NT and derivatives) shells do not allow '=' in an environment variables value. You cannot overcome that. Some software (Sybase for instance) interprets # as = just because of that. Unfortunately, the JVM doesn't take such an approach.
Better, grab copies of Unix utilities for Windows (www.gnu.org) including the wonderful shell 'bash' and write .sh scripts, which are inherently more powerful.

(Error RFC 00101) (Error: INF) Large DeskI reports in Infoview.

Hi,
I am getting error u2018No server was available to process the request. Please try again later. (Error RFC 00101) (Error: INF)" while opening a DeskI report in Infoview (BOXIR2 SP4).
Same error appears while viewing scheduled instances of this report. There are more than 1 million rows in the report. WebI report with same data runs properly. No issue in DeskI full client.
I applied the workarounds mentioned in the SAP notes 1199258, 1199491, etc. Also tried using dedicated servers for the report; no impact.
Please advice.
Regards,
Hitesh

Hi Hitestwar,
Try these notes as well
1363743 - '(DA0005)... no default driver specified state: IM002' and 'RFC 00101 Error INF' errors when refreshing a deskI report in InfoView
1202263 - Error: "No server was available to process request. Please try again later. (Error: RFC 00101) (Error: INF)"
1336210 - when refreshing Desktop Intelligence report in InfoView "No server was available to process request. Please try again later. (Error: RFC 00101) (Error: INF)"
1423194 - "No Server was available to process the request. Please try again later. (Error: RFC 00101) (Error: INF)" when refreshing a DeskI document in InfoView
1200315 - No server was available to process the request.Please try again later(Error:RFC 00101)(Error:INF)
You can do another thing in the "Help & Support" section on the http://service.sap.com/support/ search for "Error RFC 00101" you will get more references to this issue.
Or try to set logs on the server and check what is happening.
Thanks,
Vivek

Database Error While Viewing Crystal Report In Infoview

Hi,
BO and Crystal Designer version is BO XI 3.1 SP2 FP2.6.
Issue:
While viewing crystal report for a particular user id in infoview, following error is coming:
Error in File EPACertificate.rpt: Database Connector Error
However, we are able to view the report in thick client Crystal Designer using same user id. This issue is occurring only for this user and rest of the users are able to view the report in Infoview and Crystal Designer.
It would be great if any of you can provie a solution to this issue.
Thanks in advance,
Jaya

closing it.

Error message: Table could not be found when opening reports with InfoView or CMC

Post Author: Giovanni
CA Forum: Authentication
Hi All,
I have Crystal Reports Server XI R2 installed on a server and the database folder (foxpro) is located on a different server. Crystal is connected to the database using an ODBC connection (UNC path).
When I try to preview a report in Infoview or CMC I get the following error: "There was an error retrieving data from the server: The table 'dp' could not be found. Error in File C:\WINDOWS\TEMP\{BC665D6D-95DE-426B-A7A2-EBF9D23F42F4}.rpt: The table could not be found."
dp is the name of one of our tables.
If I publish a report that uses sql database or a foxpro db that is located on the same server as Crystal Server I donu2019t receive any error message..
Please help if you can and thanks in advance.
Giovanni

Post Author: colin mackenzie
CA Forum: Authentication
Hi Giovanni.
This post of yours is going on 2 weeks old.
Have you solved your problem?

Crystal Reports Server XI Infoview Error Messages

Just upgraded to Crystal Reports Server XI Release 2. I can create reports and save them using the enterprise method. The reports run fine in Crystal reports but when I try to view a report using Infoview I get the following messages:
Unable to retrieve object.
Library not registered.
If I change viewers the first line will be different but the second line will be the same.
All the servers are running and permissions look good. I've searched the web and this forum and could not find an answer.
Thanks,
mx_forever

Jock,
That is understandable as I just saw a typo in the dll name. I think more importanly we should check on a few other items.
1. I am presuming the Infoview/CMC applications are running in IIS. Is that true? Do you jave the java version installed as well? If so, attempt to open the report(s) there.
2. Is IIS is involved, Is there a valid virtual directory for crystalreportviewers115?
I have never seen anything with "Line 6" before. It may be a reference to the web.config file that specifies the viewers etc.
Tony

Oracle Reports Java API link Error

The Oracle Reports Java API link on the Oracle Reports page produces an error.
http://www.oracle.com/technology/products/reports/htdocs/getstart/docs/index.html

1) In Oracle Reports *10g*, Reports services are exposed as a webservice. Though it does not contain all possible actions, you can use it to run report, get job info and some other operations . [ Other than this there is no exposed java API yet ]
Please see chapter 14
"Using the Oracle Reports Web Service"
in http://download-west.oracle.com/docs/html/B10314_01/toc.htm
Thanks
The Oracle Reports Team

ZENworks Reporting Java Infoview error

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