ZenXtra Library/Firmware proble

I was loading some music onto my ZenXtra (60GB) last night when it kindly decided to crash! When I re-booted it (and every time I re-boot it), it said "re-building library" (so far... annoying, but nothing earth shattering - I've been here before!). The problem is that when "re-building" the library, the progress bar underneath gets to the first "l" then freezes. I can hear the infernal machine whirring inside, but the progress bar won't budge beyond that blasted first "l". After a couple of minutes (perhaps as much as 5, but no more), the screen changes to say "firmware problem". In here lies the crux of the matter - in order to update the firmware, I need to connect the player to my PC and have it boot up as normal: my PC steadfastly refuses to recognise it while it is re-building the library.
If anybody can offer any advice/information/etc. PLEASE respond.
Many thanks,
Peter_W-S

Thank for advice But it doesn't work! I downloaded new firmware and followed your advised ste
ps.
But problem is that my computer can't recognize the player so I can't continue.. And I absolutely don't know how to fix the connection with PC (but on the beginig it was really OK). And there is stil message FIRMWARE PROBLEM on player's display..Any other advice? Maybe the best solution will be give it back again to the store and request again new one!

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Kayla24?Looks like you're going to have to start regretting buying something?made by?Creative. There are oodles of stories on these boards regarding software problems and creative mp3 players. Creative have published ?'updates' that effecti'vely disable players but will not take any action unless the machine is still under warranty. The last e-mail I got from tech support said 'We know the firmware [update] disabled your machine, but unless it is still in warranty there is nothing we will do about it."? It was a Zen Xtra 30GB, it's now a paperweight. If your's still turns on, try reinstalling the firmware on a old pc/laptop that has never had Windows Media on it, but has been updated to media player 0. This sometimes works - otherwise join the crowds and get an i-pod. At least they work - and Apple fix 'em when they break 'em.

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vermillion.sun wrote:
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pop wrote:
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Hi Ajmooseman
Send us an email using the contact us link in my profile (its in the section About Me).
We can look into your speeds and see what is happening.
Cheers
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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