Zigzaz email symbol

In the mac mail mailboxes column on the left and next to the Inbox row at the top is the dreaded zigzag (lightening bolt) in a circle symbol. Incoming and outgoing mail attempts have failed. After lengthy help from my ISP confirming all is well on their end, I think now that the problem is with mac mail on my computer. I know all the password and STMP settings are correct. I am looking for help. Anyone have experience with this?

Hope this helps.
http://support.apple.com/kb/PH19181?viewlocale=en_US

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