ZiiO 7 boots till the lock screen then... (doesn't work and flickers)

... then the touchscreen doesn't work and the backlight of the screen flickers. I already wrote to the customer service. This post is just to ask: is out the anyone which experienced the same problem?
To be honest this ZiiO is not mine. Mine works perfectly and I'm very happy with it, that's why I suggested a friend to buy one too. He said it worked for about 20min then...
I already tried: a couple of "0 seconds power button reset"; recovery mode factory reset; updating firmware from microSD (.00.28 to 2.003).
Thanks

Hello Sukazza,
Welcome to Creative forums!
Did he install any third party software before this happened? I experience a similar case once but I was able to remove the corrupt app by running on safe mode. While you are powering it on, press and hold down the Menu button. Once you're on safe mode, do a factory reset (I know you wrote in your post above that you've done factory reset but worth a try). If this doesn't work, I suggest you contact the store (if you are still within the return period) and have your unit replaced otherwise, wait for the reply from customer support and have the unit RMA'ed. Hope this helps.

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