Zip code Problem (or Frustrated with iTunes "Support")
I have been having a new problem (with an old credit card) on iTunes, where I get the repetitive error that the zip code I've entered does not match the one the bank has for the card. I have ensured that the zip code is correct and checked the bank zip code to make sure that that was done. I have made many, many iTunes purchases with this card, and not had a problem with the zip code previously, and I have not moved or changed the zip code since the last time I tried to make an iTunes purchase. It's not like the zip code would change itself. But I checked to make sure, anyway. I also contacted my bank to ensure there wasn't a hold on that particular card.
This I did before I contacted itunes support. An email to iTunes support explaining the above and specifically stating that the zip code in itunes for that card is correct, and 2 days later, I get a reply instructing me on how to change the zip code for the card in iTunes. I wonder if Apple has any idea how condescending that comes across. Who would waste their time with tech support for an error like that if their zip code was incorrect?
Now, I've recieved 2 more emails on the same track, basically telling me to fix the zip code. I am 100% sure that the zip code in iTunes is correct. I tried to tell the tech "support" person (Johan) this, but he has essentially only told me repeatedly how to fix the zip code on iTunes. (Again, Apple, if you're reading this, that is really rude and condescending, assuming your users are THAT stupid).
Has anybody ever had this error before, and does anybody have a fix for it?
Thank you,
Katy
I get the repetitive error that the zip code I've entered does not match the one the bank has for the card
Since you are seeing the same dialog repeatedly, try this.
Launch iTunes on your Mac.
From the iTunes menu bar click iTunes / Preferences then select the Advanced tab.
Click: Reset warnings and Reset cache
Click OK
Restart your Mac, launch iTunes. See if you can download a free app. Regardless of whether or not it's free or purchased, you'll still see the login window.
Similar Messages
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Hi,
i try to buy from itunes store but i could not it said" your purchase could not be completed please check with itunes support". please solove me problem
Many things,
RashidYou can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption
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Disapointed with itunes support hope someone has a answer
I should first say that the purpose in this post is not to slam itunes support but to find someone with a helpful answer.
About two weeks ago my computer started telling me that 100 of my songs could not sync because they were not authorized with this computer. I click to authorize, it tells me this computer is authorized. I went to the Apple support page and discussion boards and I have tried every option. When nothing worked I sent a message to itunes support stating everything above.
Below is the frustrating correspondence I'm now having with itunes support.
ME:I can't authorize my system to play purchases my system keeps requesting that I authorize, then tells me I am authorized. I have done all the trouble shooting options found on the apple support page and spoken to a iphone support person and they said the problem is with itunes. Please help.
ITUNES:Dear N
Thank you for contacting iTunes Store Customer Support. My name is Pradeep. I am glad to assist you for the day.
I apologize for the delay in response from us. The delay is happening due to unexpected high volume of request. I know it must have been difficult for you to wait for a response from us and I deeply regret that.
N, please accept my sincere apologies for all the frustration caused you.
I am sorry to hear that you are repeatedly asked to authorize your computer. I know how disappointing that must be.
N, the information in this article should help you resolve this:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
If you are still asked to authorize your computer after following the instructions in the article above, please let me know and I will assist you further.
Thank you for understanding and patience. You are a valued member of the Apple family. Your experience with the iTunes Store is of utmost importance to us. Thank you for being an iTunes Store customer.
Have a nice day !!!
Sincerely,
Pradeep
iTunes Store Customer Support
ME:As I said in my original email, I have tried all of this, it is still not working.
(in the email below he was wrong I don't have two accounts, my husband and I have two diffrent accounts and home sharing)
Itunes:Thank you for contacting iTunes Store Support. I am Pradeep again. I glad to assist you for the day.
N, please accept my sincere apologies for all the frustration caused you.
I'm sorry to hear you're having trouble authorizing your computers to play your purchases.
I did a little investigating and found that you have multiple iTunes accounts:
Please note that it is not possible to merge two or more accounts, and your computers need to be authorized for all of your accounts or some of your purchases may not play.
To authorize your computers, follow these steps on each computer for each account:
1) Make sure you have installed the latest version of iTunes. You can download the latest version free of charge:
http://www.apple.com/itunes/download
2) Open iTunes.
3) From the Store pull-down menu at the top, choose Authorize Computer.
4) Enter one of your account names and the password for the account.
Note: You must select the AOL button for your AOL accounts and the Apple button for your Apple ID accounts in order for authorization to be successful.
5) Click Authorize. A dialog will tell you if the authorization was successful or unsuccessful and how many computers you have authorized for that account.
Repeat steps 3 to 5 for each account listed above.
If you forgot the password to one of your Apple ID accounts, you can recover it using the Apple password-recovery website:
http://iforgot.apple.com
If you can't remember your AOL password, call AOL at 1-800-827-6364 or click the link below to be taken to the area of AOL's website where you can reset the password yourself:
https://account.login.aol.com/opr/_cqr/opr/opr.psp
To figure out which account you used to purchase a particular item, follow these steps:
1) Control-click (or right-click) the item in your iTunes Library.
2) Choose Get Info from the menu that appears.
3) Click the Summary tab.
Note the account name that appears in the list. The account name that appears is what it was when you purchased the item. Even if you have changed your account name since then, the item's Summary will continue to display the original account name.
You can also review your entire purchase histories. This article shows you how:
http://support.apple.com/kb/HT2727
Thank you for understanding. I really appreciate your patience N. You are a valued member of the Apple family. Your experience with the iTunes Store is of utmost importance to us. Thank you for being an iTunes Store customer.
Have a nice day !!!
well again he sent me to the website I already told him I have been to, and I also said the whole problem is that the prompt tells me to authorize when it is authorized, WHY did he think he needed to tell me how to authorize my computer?
ME: Once again, the computer IS authorized! The music that will not play is a random 100 songs out of over 1000 that had been purchased on MY account. You have not provided me any information that I have not already read and tried from the apple support web page.
Once again if you had read the first email you would know this. I must now request a supervisor to contact me preferably by phone at xxx-xxx-xxxx. If it must be by email please be sure that my problem is thoroughly investigated before contacting me, as I am tired of repeating myself.
Well; once again he tells me to try options that I have done, and stated in my first email.
Itunes:Dear N,
Thank you for contacting iTunes Store Support. I am Pradeep again. I glad to assist you for the day.
N, please accept my sincere apologies for all the frustration caused you.
As an Advisor for the iTunes Store, I handle issues related to billing, downloading, customer accounts, and the items available on the iTunes Store. Although your question falls outside of my area of specialty, I will be happy to assist you with resolving your issue.
Listed below are some helpful tips and links. Once you have found a category that relates to your issue, follow the instructions or click on the associated link to go to that page.
A wide variety of helpful tutorials, troubleshooting steps, and support information can be found on the iTunes support website:
http://www.apple.com/support/itunes/ww
For answers to general questions about iTunes, open iTunes and choose "iTunes Help" from the Help menu.
To post questions and read answers provided by other iTunes users, you can participate in iTunes discussions at our Discussions forum:
http://discussions.apple.com/category.jspa?categoryID=149
Technical assistance and service information for your iPod is available on the following page:
http://www.apple.com/support/ipod
If you require more assistance, you may wish to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To find the appropriate phone number, please visit:
http://www.apple.com/support/contact/phone_contacts.html
1-800-275-2273
Another option is to simply describe your issue using our website and arrange for an Apple Expert to call you. Using this option, you can receive a phone call now, or make an appointment to have an Apple Expert call you later if that is more convenient. To explore the Apple Expert option, please visit:
http://www.apple.com/support/expert
Thank you for understanding. I really appreciate your patience Nicole.
Have a nice day !!!
Sincerely,
Pradeep
iTunes Store Customer Support
At the point when he even says this is out of his league but he's not sending it to someone who can help, I think I may loose it. This is my last responce, yes it was a bit angry but not nearly as angry as I wanted to be. I have yet to hear back.
ME:How many times do I have to tell you? I Have Done That!!! I Have Spoken with apple support, the problem is something iTunes must fix! Why am I forced to continue to tell you the same thing over and over again?
It is painfully clear you lack the ability to help me. Please send this to someone who can.
This is so frustrating. And message boards all over show the same problem. 100 random purchases that will not play, and the trouble shooting options not working. I dont know what to do.
Oh and I have tried removing the 100 songs it just picks a new 100 songs not to sync.That's a shame. http://support.apple.com/kb/ts1389 should cover most of the issues. The 100 random songs bit is simply that iTunes only bothers to list the first 100 problem songs. At that point, as far as iTunes is concerned, none of your songs are authorised. Again, I realise you've probably tried this already, but is your user account an admin account, or have you tried switching to an admin account to authorise the computer? Do the songs play in iTunes only then not to sync or will they not play either? It may be worth looking at the permissions on the C:\ProgramData\Apple Computer folder and making sure that Everyone & SYSTEM both have full access, then replacing the permissions on child objects, before attempting the SC.Info removal tip again.
I'm just shooting in the dark here however. If I recall the one time I had the problem personally the fix was to deathorise the PC, attempt to play a DRM'd track (i.e. don't use Store > Authorise computer first), authorise, job done. Hopefully there are others on these boards with more experience resolving this type of issue who can wade in with suggestions. I guess if it were me I'd also check I can at least get a different machine properly authorised to my account, i.e. put a DRM'd track on a USB stick and make sure I can play it on another machine. If you're at the 5 computer limit deauthorise all may also be worth a shot.
tt2 -
Today I bought app call starsports app and now I can open app and email to starsports they say not for Canada I ask my refund but they ask me to go with iTunes support team...please can you refund my money back in my account
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
Purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Today I bought app call starsports app and now I can open app and email to starsports they say not for Canada I ask my refund but they ask me to go with iTunes support team...please can you refund my money back in my account..
Welcome to the user to User Technical Support Forum provided by Apple.
For your issue.. Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
i asked for the new apple ID and i got the message that pls check with itune support to complete transaction. what can i do?
Contact iTunes Support to complete this transaction.
http://www.apple.com/support/itunes/contact/ -
Hi, I have a prepaid visa card but when I want to purchase a product, I face" please contact to Itunes support to complete this transaction". what should I do and how can I contact with Itunes support?
These are user-to-user forums, you are not talking to Apple here and they don't monitor these forums (I've asked the hosts to remove your email address from your post).
You can contact iTunes support here and ask why you are getting the message and how to resolve it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
How do I get in touch with iTunes support?
How do I get in touch with iTunes support?
i have no idea myself, just going around in circles here too
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When iwanna buy some thing in game they said contact with itunes support to complete your request and i went to the support and here i am :)
Well you are in the iPad support forum of the Apple Support Communiteis, but that message means that you need to contact iTunes Support and you cannot do that here.
Try here.
https://expresslane.apple.com/Issues.action
You can change your country if you need to and click or tap on Purchases, billing and redemption and follow the prompts from there. -
can you show me how can i buy chips in texas poker? They say I have to Contact with itunes support for complete this transaction. How can I do that?
Contact iTunes support:
https://expresslane.apple.com/Issues.action
GB -
Problem downloading music with itunes match
I have a problem downloading music with iTunes Match. Specifically i have two discs that can't be downloaded and i'm no able to find a solution.
Does anyone have the same problem?
Thanks!
AleHi,
Can you give more details? Are the tracks in your iTunes library. What is the source of the music? What is the iCloud status of the tracks.
Jim -
IPhone 4 restarting problems when syncing with iTunes
I know been done before, just to clarify some things is that though some answers are correct to a percentage.
First one needs to try another USB and another PC or Mac for clarifying that its not a problem with the iPhone itself. I found this out when I had this problem and well I tried another USB port and working fine now.
Disabling USB ports through device manager can get results - however you may be adding additional problems - the problem is associated to the hardware of the computer (mac or pc) and this is either software related with drivers or hardware related and the USB port is stuffed - connecting any device to this port can result in failure of that device. Identifying the USB port is at fault can help you in many ways to overcome other hardware faults on your computer - seriously this isnt just about the iPhone but more to the point saving your computer from damages.
Due to many viruses and software codes - identifying if the problem is hardware or software based can be tricky, even with aid of programing benchmark programs, the only real way to know if it is hardware and not software is that doing a complete reformat - really this is the quickest and most surest way of clarifiication - you can spend days on end trying to identify where the fault is through programs and stuff and really you may not get anywhere - so reformating the computer and complete reinstall will determine if it is a hardware fault - now if it is hardware fault then it can either be the port itself, the motherboard or the power supply going to that port - so best be sure to back up everything and safegaurd all your hardware componants inside the computer as if it is a motherboard or power supply you really down want all your hardware becomming faulty due to surges or even meltdown.
Now if the iPhone is going faulty on other USB ports of other computer systems then you really need to contact your supplier if under warrenty or have it repaired - unless you personally know how to repair them. I have read a few threads here and they are archieved so really no one that I know of has covered this answer I am applying now. so if there is a failure to syncing through iPhone turning off and on then really cheack out the computer and iPhone (iPhone on other USB ports and other computers) and protect your data.I have similar problem. Played podcasts becomes UNPLAYED after synch with iTune.
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Weird problem when syncing with iTunes
Something strange is happening today while trying to charge/sync my 3G with iTunes.
About halfway through the sync a box comes up saying "processing 20090705 184634 2.mp4"...when that comes up it basically locks up iTunes and I have to shut the program down. It's done this the last 3 or 4 times I've tried to sync...even after total system reboots. Any idea what is causing this/I had done all of that to no avail. I did call Apple Tech Support and after he suggested I try a USB port in the rear of the Win 7 computer, things starting working again. I had tried switching the USB port at the front of the machine but that had not helped. Everything is good to go again. thanks for your reply
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Problem installing apps with iTunes!
Hello!
I have a big problem.I can't install apps using iTunes,because it shows me a message saying that the computer isn't authorized.But it is.Even after authorizing again,it shows the message again.If i install apps with appstore on my iphone,they work but as soon as i sync it with itunes the aplications stop working,i'm guessing because they aren't authorized.I tried everything,restoring my iphone,reseting it,uninstalling all my apple software and nothing.What should I do?Try these steps:
The following steps will recreate the SC Info folder if it is unusable.
Windows Vista or Windows 7:
1. Open Computer from the Start menu.
2. From the Organize menu, choose Folder and Search Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders," make sure that the "Show hidden files and folders" option is selected.
5. Click OK.
6. Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed:
C:\ProgramData\Apple Computer\iTunes
7. Right-click the SC Info folder shown and on the shortcut menu, choose Delete.
8. Restart the computer. -
Infinite problem "restore ipod with itunes"
I have the newest gen 160gb ipod and "sometimes" when I plug the cable the ipod reset itself, like there is no longer mp3. After a blank screen, I restart the ipod and I have to restore with itunes...I've changed the pc, cable...Still the same situation...
I send the ipod to local assistence and they say that it's all ok.
I've this ipod by two weeks and I've restore the ipod like 30 times...
Any solutions?
ThanksHello there,
And welcome to Apple Discussions!
So, are you repeatedly being asked to restore your iPod by iTunes similar to that described in this Apple support document?
[iTunes has detected an iPod in recovery mode - Use iTunes to restore|http://support.apple.com/kb/TS1456?viewlocale=en_US]
If the same message keeps appearing, you may have to reassign your iPod's drive letter. You can find instructions on how to do this in this Apple support document.
http://support.apple.com/kb/TS1493#changedrive
Hope this helps.
B-rock
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