Zip file created in Snow Leopard can't be opened on a PC

Hi,
I've created a zip file of a folder containing Word and pdf files using File>Compress in Snow Leopard.
After emailing to clients, they cannot open the zip file on their PCs.
Any help? I thought zip was supposed to be universal.
Thanks in advance!

All clients, or some clients? How big are the zip files?
Usually when this happens, one of two things is going on: one of your mail servers is truncating the message (cutting off part of the attachment) because the message exceeds some pre-determined maximum message size (or the mailbox goes over a quota), OR one of you is running a virus/malware scanner on your mail server that objects to certain file types (it's not uncommon to strip .ZIP, .COM, and .EXE files).
There's also the possibility that a Windows client just doesn't understand the file's type. While that shouldn't be, it does happen sometimes (I've seen it with Lotus Notes, for example). In that case, the recipient should save the attachment as a file on their desktop and open it from the desktop.

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