Zire 31 Fatal Error LauncherMain.c, Line 6747, can't open LaunchDB

Question

I had a new, still in the sealed plastic Zire 31.  I opened it up and tried to use it.  
One problem is that the battery is dead.  I need to have it plugged in to do anything.
Next, it boots, then reboots, then reboots, etc, over and over and will not stop.  It starts with the Zire Logo, then goes to the Palm Powered screen, then restarts on the Zire logo, then repeats endlessly.  
A hard reset does nothing to fix the issue.  
A warm reset gets me past calibration, but then I get this:  
Fatal Error
LauncherMain.c, Line 6747
can't open LaunchDB
It has a button to reset, but then I go to the above mentioned loop again.
now what do I do?  To say that I am frustrated and disgusted is an understatement.  
Post relates to: Treo 700p (Sprint)

Answer 1

When you hard reset the handheld, did you get the "erase all data" message?
The hard reset should remove the error and get it back to factory condition.
Click on the following link to the kb.palm.com webpage for the article regarding reset procedures.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887
Are you sync'ing the device to the same username in Palm Desktop as an older device?
If you are, this will cause problems on the new device. When you sync the device, it saves the device settings, 3rd party apps, preferences, etc. in the backup folder in the username folder on the PC. When you sync the new device it copies the contents of the backup folder for the old device to the new device. This will cause corruption in the settings for the new device thus causing erratic behavior of the new device.
Looks like you may need to hard reset your device and rename your backup folder. Go to http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887 and follow the directions to do a hard reset. Next before you hotsync your data back over you will need to rename your backup folder, to do that go here;
XP
C:\program files\palm or palm one\[hotsync username]\ and rename your backup
folder to backup.old
Vista
Start-->documents\Palm OS Desktop\[hotsync username]\ and rename your backup
folder to backup.old
Then hotsync to your current hotsync name and all your contacts, calendar,
tasks, and memos will come back over.
Show file extensions for XP or Vista
XP
If you can not view file extensions on your PC I would like you to open a
folder go to Tools-->Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
Vista
Open control Panel go to Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
Post relates to: Palm i705