Zire21 not synchronizing with Outlook

All,
Clean installation of HostSync Manager 7.0.2 in Windows XP and the sync process is unsuccessful
The program in windows notifies the process finished successfully, but in the Zire a window asking for reset pops up.
This behavior happens over and over again.
The log notifies the sync. was successful, no errors, but after resetting the Zire the handheld continues clean
Any help appreciated
Regards

Hi,
Thanks for the link but it did not help.
Summary of all actions undertaken since my last post:
- Contacted the vendor as I was suspecting a hardware problem. He agreed to perfrom a swap of device, so I sent him back my previous BB Classic, and he sent me a new one. Result: same issue with another brand new device!
- Retried again to install diffrent versions of Link: same issue
- Reset to factory settings, tried again some tricks found on the net: same issue
- Even when trying to copy files from my pc to the device, after some minutes, the connection is lost
- The solution I found to synch my contacts and agenda:
     - Created a dummy webmail address, on which I copied all my contacts
     - Deleted the contacts I do no wish to be synchronized on my BB Classic (a way to reduce the number of contacts, 230 less)
     - Allowed that dummy address to see my calendar in view mode
     - Synchronized my dummy email address contacts and calendar with my BB classic (not the emails as I don't want them to be synchronized)
I know it's a twisted solution but that's the only way I found to fix this BUG on the BB Classic!
It "works" but that's not what and how I wanted to do it, and I have lost a lot of time!
With my previous phone, the Bold 9900, things were quite straight forward and very easy!
I searched for days in multiple forums, it looks like this issue is well known, and that there's no resolution yet.
BlackBerry should really fix this asap, it's a shame for such a good device to not be able to do basic things such as synchronizing outlook contacts and agenda!!!
Another issue popped-up recently: I tried to do back-up of the device through Link, it starts ok and then fails in the middle of the process, connection is lost...

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Hi,
Since Outlook running on Windows works well, it seems an issue on the Mac side. I suggest ask Mac for help so that you can get more professional suggestions.
More information for your reference:
Please try to verify whether there is any expired certificate from the computer personal store.
If it is the case, please remove them.
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Mavis Huang
TechNet Community Support

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Hi,
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ENVIRONMENT:
1. A network program which we called mcdb is based on BDB 4.8.30. It is used to accept get/set requests and then query data from bdb or save data to bdb.
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master db_stat:
467170     Number of PERM messages not acknowledged
9245     Number of messages queued due to network delay
172415     Number of messages discarded due to queue length
25880     Number of existing connections dropped
3407     Number of failed new connection attempts
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10.67.15.146 (eid: 0, port: 30011)
Environment configured as a replication master
331726/3574994     Next LSN to be used
0/0     Not waiting for any missed log records
328872/466092     Maximum permanent LSN
0     Next page number expected
0     Not waiting for any missed pages
0     Number of duplicate master conditions originally detected at this site
2147M     Current environment ID (2147483647)
100     Current environment priority
49     Current generation number
50     Election generation number for the current or next election
2323     Number of duplicate log records received
0     Number of log records currently queued
6768     Maximum number of log records ever queued at once
55284     Total number of log records queued
120M     Number of log records received and appended to the log (120475988)
111     Number of log records missed and requested
2147M     Current master ID (2147483647)
2     Number of times the master has changed
0     Number of messages received with a bad generation number
8505306     Number of messages received and processed
12     Number of messages ignored due to pending recovery
471869     Number of failed message sends
12M     Number of messages sent (12959945)
0     Number of new site messages received
1     Number of environments believed to be in the replication group
990543     Transmission limited
0     Number of outdated conditions detected
0     Number of duplicate page records received
0     Number of page records received and added to databases
0     Number of page records missed and requested
Startup complete
6244678     Number of transactions applied
0     Number of startsync messages delayed
1     Number of elections held
1     Number of elections won
No election in progress
0.057097     Duration of last election (seconds)
8944103     Number of bulk buffer sends triggered by full buffer
0     Number of single records exceeding bulk buffer size
5273M     Number of records added to a bulk buffer (5273592170)
10M     Number of bulk buffers sent (10490865)
0     Number of re-request messages received
0     Number of request messages this client failed to process
0     Number of request messages received by this client
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0     Number of messages discarded due to queue length
1454     Number of existing connections dropped
0     Number of failed new connection attempts
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DB_REPMGR site information:
10.67.15.147 (eid: 0, port: 30011)
Environment configured as a replication client
329544/2916048     Next LSN expected
330433/2013808     LSN of first log record we have after missed log records
329543/5500501     Maximum permanent LSN
0     Next page number expected
0     Not waiting for any missed pages
0     Number of duplicate master conditions originally detected at this site
2147M     Current environment ID (2147483647)
100     Current environment priority
49     Current generation number
50     Election generation number for the current or next election
5256M     Number of duplicate log records received (5256599432)
3925284     Number of log records currently queued
3925285     Maximum number of log records ever queued at once
4880561     Total number of log records queued
3578038     Number of log records received and appended to the log
1912297     Number of log records missed and requested
0     Current master ID
1     Number of times the master has changed
0     Number of messages received with a bad generation number
12M     Number of messages received and processed (12980442)
2     Number of messages ignored due to pending recovery
0     Number of failed message sends
1912307     Number of messages sent
0     Number of new site messages received
0     Number of environments believed to be in the replication group
0     Transmission limited
0     Number of outdated conditions detected
0     Number of duplicate page records received
0     Number of page records received and added to databases
0     Number of page records missed and requested
Startup incomplete
110568     Number of transactions applied
80     Number of startsync messages delayed
0     Number of elections held
0     Number of elections won
No election in progress
0     Number of bulk buffer sends triggered by full buffer
0     Number of single records exceeding bulk buffer size
0     Number of records added to a bulk buffer
0     Number of bulk buffers sent
0     Number of re-request messages received
0     Number of request messages this client failed to process
0     Number of request messages received by this client
Edited by: 899585 on 2013-1-4 下午10:54
Edited by: 899585 on 2013-1-4 下午10:55

Hi,
Unfortunately, this issue is beyond the level of what is supported over the forum. Performance related issues are extremely complex and require an in-depth understanding of your environment and dedicated support. In a generic sense, you can look at this as a basic queueing problem. You have a server that went down and work is still coming in. When the server gets started it is possible that it may never catch up depending on new work coming in and the rate at processing the old work.
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tamanacoazur wrote:
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