Zoom box shows pink shading instead of image

Question

Sometimes when I have several zoom areas on one screen, the
first or second zoom shows up as a pink box instead of the zoom
image. Strange that it doesn't seem to happen on all slides which
have several zooms, just some of them. I've tried rearranging the
zooms on the timeline and locking the slides, but nothing seems to
work. I'm zooming 3 different areas of an image, so none of the
zoom areas overlap and none of the zoom destination areas overlap.
It happens intermittently in preview mode and also after I publish
the file. Help! :)
Example:
Zoom #1 appears after 3 seconds and looks fine. It displays
for rest of slide
Zoom #2 appears after 11 seconds and looks fine (at first).
It displays for the rest of slide
Zoom #3 appears after 15 seconds and looks fine. Once Zoom #3
appears, however, Zoom #2 (destination area) turns to a pink/peach
colored box and remains that color for the rest of the
slide.

Answer 1

To my knowledge, this bug was never fixed. I just do one of
these workarounds:
1) Use highlighting instead of zooming
2) Avoid placing more than one zoom area on a slide -
separate them into separate slides with one zoom each
3) If placing 2 zoom areas on one slide, zoom into a JPG of
the zoomed area. To do this, follow these steps:
- Insert zoom area as you normally would
- Preview the slide and pause it when the zoom is at its
largest
- Use a screen capture to get a JPG of the zoom (I use
faststone screen capture)
- Exit captivate preview mode
- return to the slide and doubleclick on the zoom area to
show the info related to the zoom area
- use the "select image" button (located on the "zoom
destination area" tab)
- find the JPG you just made and select it
- Now when you play the slide the zoom turns into the JPG so
you don't have to worry about it turning pink. Kinda time
consuming, but it's the best I got ;)