Zoom shortcuts don't work in AI CS5!

Help! Pressing Command Spacebar is NOT bringing up the Zoom Tool. It's bringing up the Direct Selection Tool.
And Option Command Spacebar is bring up the Group Selection Tool instead of the Zoom Out.
I looked it up in Help and supposedly these keys are still set aside for zoom.
I can't get by without those short cuts. Is this a bug?

In short you have a background process running which is causing the OS to block the modifier keys. Some of the more noted software include VPNs, task schedulers like Quicken, some Microsoft products, some add-ons to Firefox, all of which hold open ports on the internet. Open the Activity monitor and kill any suspect processes and see if AI will work.

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