ZVM 30G firmware upgrade failed after reloa

My ZVM 30G froze often and I finally chose to reload firmware and hope to upgrade new firmware. Miserably, the upgrade always fails after many attem
ps.
I have exhausted many suggestions here and none is working! Please help out. Here is the environment and methods I had already tried and none worked. In all the trial, I used the recovery tool.
1) Vista SP and WMP , failed many times, always freeze when approaching the last upgrade progress bar
2 XP SP and SP2 environment, use WMP and WMP0 respecti'vely, won't work, similar to the above
3) Tried on 5 different PCs all XP), failed like the above
4) Tried all USB ports, won't work
5) Tried three different version of firmwares, none worked
6) Clean, Format, Scan, reboot, numerous times, won't work
7) Finally tried on XP SP3, still won't work
The design of "reload" option is severly flawed. Creative is a brand I like, but the company failed on users this time, very disappointed!! Surveying solution to my problem on this forum and Google, I found so many ZVM users have similar problems and everyone is very upset. If Creative cares about user loyalty, it should come up a solution since this is not an isolated issue, it's an issue relating to its design flaw, and Creative is obligated to provide a solution for users despite many out of warranty.
Please share your solution and constructi've advice to this problem if you have one. I appreciate your kindness.

Are the comupters recognizing the Zen? If they don't recognize the player the reload will not work. If it is recognized then it may be the order in which attempt is executed. Has the WMP been rolled back correctly? (WMP runtime must be removed when rolling back from to 0 found in the Add/Remove Programs(show all updates box checked)this can only be rolled back on an Xp not on a Vista O.S. Download firmware file to desktop. Open file before connecting device to computer. On the device before connecting (from recovery screen) choose reload firmware then connect device choose language & update should complete.(IGNORE THE AUTOPLAY WINDOW DO NOT CLOSE IT)
Remember will only work if computer recognizes the device first. Battery needs to be at least 50% full. Use a REAR usb port to insure full powerMessage Edited by coachop94 on -04-2008 :49 AM

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