Brand new iPod Shuffle is not recognized by iTunes and Win XP Laptop

I have iPod nano and iTunes 7. Just got a brand new iPod Shuffle (2nd Gen). Neither iTunes nor my laptom recognize the iPod Shuffle - it is not even getting charged. I tried all the tips from the offical support, but nothing works.
Should I just throw it away and get a new one or is there a way to make it work?
Laptop   Windows XP  

Why would you throw it away if it is in warranty? Why not exchange it?
What kind of laptop is it?

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