Is there any way to find out if an apple store can replace a macbook air battery whilst you are there before you go there?
My MacBook Air has come up with the Service Battery warning and isn't holding charge as well as it used to. I expect the battery needs replacing.
How do I find out if an applestore can replace it there and then?
I've been told I need to go online to book a genius appointment, and online the nearest apple store is one that can service macbook air laptops. However, when I go online and select book genius appointment for mac at this applestore it says "There are no available appointments at this store".
When I speak to apple on the phone, I am told, it is not possible to tell me on the phone whether apple stores have spare batteries or not for my macbook air.
On Tuesday I may have time to go to this apple store (Liverpool) without a genius appointment, but not to the next city (Manchester Trafford Centre). When I look for appointments at the Trafford Centre, the only available slot in the next 7 days is on Friday which I cannot do as I am not in the country. It is not possible to book further forward.
So, I really don't want to be going on a wild goose chase trying to find somewhere that can provide and fit a new battery.
Any suggestions greatly appreciated as to how I can get a new battery fitted for my macbook air as soon as possible.
As this is not a rant or complaint (my previous post was removed), I also would like to clearly provide the same constructive criticism as included in my previous post. When the problem "Service Battery" is highlighted by the laptop, in this "connected world" we live in, I think excellent customer service would be being able to book a genius appointment from your laptop with 1 or 2 clicks and also to be able to buy and reserve a battery to be fitted there and then.
As my macbook air is critical for my work and I used it 7 days a week, I really need to be able to replace on applecare customer service to fix this. Thanks.
call them, tell them you NEED a new battery installed, and they need to tell you when they can do it. That is their job to help you! Give pushback if necessary.
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