MS Office (Home Edition) - Word scrambled formats

Has anyone else encountered problems where an MS Office for MAC Word document (.doc format, not .docx) sent as an email attachment can't be read by a recipient whose computer uses a MS Operating System and MS Word? Formats are scrambled or removed.
If so, has anyone found a way around the problem - short of getting their money back on their MAC and buying a computer that uses a MS Operating System?

Thanks for your comments but I have since found the solution by re-sending attachments in various ways. (Sending the documents as Adobe PDF's did not work either).
The solution turns out to be:
Any attachment has to have the extension to the file name visible, not hidden (which my MAC does as a default).
I have definitely given up using Pages. Pages formats are scrambled by anyone using MS Word - and vice versa.
I've had no further problems using MS Word for MAC (so far).
I'm still left with the task of converting my Pages documents into MS Word documents. No small task and yet another annoyance I have with APPLE whose sales teams insists on maintaining the corporate line that MAC and MS now talk to each other. Wrong.

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Where can I find the Product Code for Windows Office Home Edition after a recovery? Without disk.

I had to conduct a Factory Recovery on my notebook. Everything loaded correctly. When I opened Windows Office Home Edition it asked for a product code. I don't know where that is located, it came already installed on the computer. I looked through the original paper work that came with the laptop and can't find any information.
Please help, I have much work to do.

If it came pre-installed as the full version, then you should have received the product code with your paperwork when you purchased the notebook. Unfortunately there is no way to recovery the product key from the previous version of Windows that you had installed.
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How to Scan a Paper Doc & Convert It with OCR to a Word Processing Format

In an effort to save others with a similar need some time, I am posting a simple method of using he iPhone to scan a document and convert it, using optical character resolution, to an editable word processing format, usable on computers or iPhones and Android smartphones - all with free apps. I found no free one-stop-shopping apps that did the job themselves.
To begin, use the DocScan app to scan the paper document. this results in an Acrobat file (pdf). If the document is already in pdf form, move on to the next step.
Next, upload the pdf file to your Google Drive workspace, which automatically puts it through an OCR conversion, Google Drive automatically recognizes the text within pdf files uploaded from iPhones.
Then open the file within Google Drive, select Open In and choose the Able2Extract app.
Select the pdf file in Able2Extract and convert it to an MS Word (docx) file, which can be opened by Pages, Word or other word processing programs. It can also be converted to a spreadsheet or presentation MS Office format.
Finally, transfer the new docx file to the Documents app, the Dropbox app or another storage app, from which a word processing program can access it for editing.
Many apps, including Able2Extract, convert all types of files into pdf format when going the reverse direction.

Good day Larry,
Are you referring to CreatePDF's ability to export existing PDF files to Word? I want to confirm as Adobe CreatePDF doesn't have any sort of interface with scanners.
Let me know a bit more about how you're creating your PDF files and then how you're using the CreatePDF service and I may be able to answer your question (or at least try!)
Kind regards,
David

All of Office 2010 Student and Home Edition Programs open as Microsoft Single Image instances since Installing Outlook 2013

Office 2010 Student and Home Edition has been running without problems on my PC since 2012. Recently installed Microsoft Outlook 2013 (The version of Office 2010 did not include Outlook), since then, every time I open any of the original Office 2010 Programs
eg XCEL, WORD, POWER POINT, ONE NOTE, the program opens in 'Microsoft Office 2010 Single Image' which appears to have to be installed every time any of the programs are opened. The Installation process takes anything up to a few minutes to complete and sometimes
when filing or printing a document, the install restarts, on occasions, in an endless loop which requires random,imaginative keystroke action to terminate. The program shortcut icons all point to the 'Microsoft Office 2010 Single Image' application, I have
not succeeded in finding where the original programs are located as a quick way of trying to fix the problem.
The new installation of Outlook 2013 opens normally.
Evidently, the Outlook 2013 installation has disturbed the 2010 licensing or something ellse, can this unintended change be reversed?
Short of a complete Un-install + Re-Install, I have tried every straightforward repair/ change (run All on my computer)/ enter product code etc option, all to no avail.
I have read of variations on the same problem relating to mixing Office 2003/ 2007, cases of Outlook 2013 starting up in a similar way, but no examples of the specific problem outlined above. The next step
is a complete Un-install + re-install of Office 2010, is this the answer or do I need to go further? Indeed, is there a quick fix?

Hi,
The Microsoft Office Single Image 2010 is a set of tools, documentation, and product files that licensed original equipment manufacturers (OEMs) can use to preload Office on new computers for distribution to end users.
I would suggest you to try the methods listed in this KB article:
http://support.microsoft.com/kb/2528748/en-us Just run the Fix-It tool mentioned in the page, or follow the steps to fix it by yourself.
A similar issue is discussed here, you might have a look:
http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/microsoft-office-single-imagewhat-is-it-exactly/8a3fe920-d2b2-436e-9283-e7c085905692
Thanks,
Ethan Hua CHN
TechNet Community Support

Word Scramble Challenge Edition by Zynga doesn't work on my iPad.

The Word Scramble Challenge Edition by Zynga doesn't work on my iPad. It is listed as a game there, but there is no "button" for "Play Game" like there is on the other games and on my iPhone. I suspect the game, although listed, is not present on the iPad. Is there a way to download it. I can't seem to find it anywhere. It was automatically there on my iPhone when I got it.
Any help would be appreciated.
Best, dlg144

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
 Cheers, Tom

Word and Excel (Office Home & Business 2013) are taking a lot of time to be open

Hi There
i have MS Office Home & Business 2013 in windows 7 Pro .
word, excel and power point files are taking so much time to be open. same with the email attachment.
it shows like "Not Responding"
file size is not that large as it is taking time.
if any body have any suggestion kindly share. i am in deep trouble.
Thanks
Prakash

Hi,
Did the issue occur when you opened the file that stored in the local disk or a network?
If the issue occurred with the local disk file, please try the following method:
Word
HKEY_CLASSES_ROOT\Word.Document.12\Shell\Open\Command
Rename Subkey “Command” to “Old_Command”
Rename Key “ddeexec” to “Old_ddeexec”
Using FileType Manager change .xls from Word.Sheet.8 to Word.Sheet.12 In the Open Command appended “%1”
.docx In the Open Command appended “%1”
Excel
HKEY_CLASSES_ROOT\Excel.sheet.12\Shell\Open\Command
Rename Subkey “Command” to “Old_Command”
Rename Key “ddeexec” to “Old_ddeexec”
Using FileType Manager change .xls from Excel.Sheet.8 to Excel.Sheet.12 In the Open Command appended “%1”
.xlsx In the Open Command appended “%1”
========
Next, if the issue occurred with network file, the issue may be caused by the Office File Validation, please try to turn off it to test.
For Excel 2013
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Excel\Options
Look for a DWORD value labeled DisableRobustifiedUNC set to a value of 1. If this is set on your machine, it's recommended you delete this value or set the DWORD value to 0.
http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2011/09/29/office-file-validation-causes-slow-opening-of-excel-files-from-network.aspx
(It also applies to Office 2013)
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Microsoft Office Home and Business Edition 2013

Dear Team,
We are planning to procure microsoft office home and business edition 2013. We want to procure 50- Microsoft office home and business edition. Please let us know if there is any limitations in the licensing part as you have spoken to one of your
executive in microsoft. As per him we procure as many as per our requirement, it is legal for 200 users.
Thanks,
Rakesh Kumar

Hi,
I haven't found any other limitation in the licensing part except you should install Office on one PC at a time.
If you want to purchase 50 copies, I'm pretty sure there's no problem. But you may have to maintain 50 licence keys along with boxes and invoice, be careful and don't mess them up :)
Regards,
Melon Chen
TechNet Community Support

When I open a link to a doc file, it opens in Microsoft Office 2010 as a .bmp file. I opened Firefox options to change what application should be used to open doc files, but it only gives me the option of the general Microsoft Office, not Microsoft Word.

This did not happen on my laptop when I installed the Microsoft Office home & student edition, and my laptop also has Windows 7 and I use Firefox. Please help!

Menu > File > Save As… > you get a wide choice of formats
Are you using Windows Word or Word for Mac?
Peter

MSO.DLL not installed with "office home and small business 2013"

Hello,
In my 32 bits application, I use the IInPlacePrintPreview interface on a "word.document" OLE object to show a preview of a word document.
That's work fine with Office 2013 Standard Edition (32 bits) on a Windows 7 x64 Edition, but my application crash with "office home and small business 2013" (32 bits).
I have noticed that the call to query the IInPlacePrintPreview interface on the OLE object load the mso.dll of Office into memory.
The mso.dll is installed with the Office 2013 Standard Edition, but not with the "office home and small business 2013" Edition.
I guess the problem is the lack of
mso.dll.
Do you know why the mso.dll is necessary for the preview of a word document ?
How do I install and configure mso.dll on a
"office home and small business 2013" edition ?
Thanks for your help.

Hi,
You may try the ODT (Office Deployment Tool) to configure the Configuration.xml file and install the Office 2013 Home and Business edition.
Please refer to the following steps:
1. Downloading ODT from: http://www.microsoft.com/en-us/download/details.aspx?id=36778
2. After downloading the ODT, there will be a Configuration.xml file ODT installed folder. Modify the Configuration.xml file as below so that we can download home business package.
<Configuration>
<Add SourcePath="D:\Office\" OfficeClientEdition="32" >
<Product ID="HomeBusinessRetail">
<Language ID="en-us" />
</Product>
</Add>
<Updates Enabled="TRUE" UpdatePath="D:\Office\" />
<Display Level="None" AcceptEULA="TRUE" />
<Logging Path="%temp%" />
<Property Name="AUTOACTIVATE" Value="1" />
</Configuration>
For more information regarding to the ODT, you can refer to the following link:
http://technet.microsoft.com/en-us/library/jj219422(v=office.15).aspx
Should you have any questions, please feel free to let me know. many thanks!
Michael Bai
Office Client Support

I cannot find the icon for office:mac 08 word on my doc, where did it go?

I cannot find the icon for Office: mac 08 word on my doc. I downloaded the whole Office: mac 2008 Home & Student Edition about a year ago and just recently the word icon disappeared. The other Office icons are still visible and i am able to use them but i cannot find the word application anywhere.

Have you used spotlight search? Typed "word" and the application doesn't appear? If it doesn't then it probably isn't around anymore.... so hit command + space ... and type "word"... what happens?

Reinstalling Microsoft Office Home and Business 2010 - OS 64 bit Windows 7 Home Premium on Dell Inspiron

To start at the begining....no, that's not fair, that goes all the way back to March 24th!
My hard drive has been wiped clean twice now...First time was not by MY choice...the guy from India just talked me through it, with no warning of what was going to be the result. What a nightmare!
This 2nd time when I have "retrieved" my files from my external hard drive...my documents are there....just can't open them!
Following messages when opening Word or Outlook:
"Please wait...."etc. "Configuration in Progress Microsoft Office Home and Business".... which takes forever!
Then:
"Your AutoCorrect file: c:\users\Tosi\AppData\Roaming\Microsoft\Office\MSO1033.acl, could not be saved. the file may be read only, or you man not have permission to modify the file."
Then:
"Word cannot open existing file (Normal)
In tyring to open Outlook...
Big Red cirlce with an X in it: Could not install the custom actions. The form Cache file c:\users\Tosi\AppData\Local\Microsoft\Forms\FRMCACHE>DAT is not valid. Contact your administrator.
The same message as Word "Your AutoCorrcet....etc....MSO1033.acl ...etc. "
I have tried to change permissions...no luck. How to I get FULL control over my own computer? Please!
When I do finally get Outlook open, nothing is in there. I looked for my Outlook Data folder and I see that my .pst data file is in 5 places, yet it is not connecting with Outlook. No mail, address or calendar are in there. (to back
track...the first time I retrieved my stuff off the hard drive everything worked)
Microsoft has promissed numerous times to assit me to resolve these problems through very lovely emails but no one has called to follow up and help me. I really need help and I am running out of patience.
Soon I will be saying "Goodbye Microsoft! Goodbye Dell! Hello Apple!"
Help please!
Thank you,
SMTosi

As per your description, seems the installation of Office have got completely corrupted. I would suggest you to completely remove Office 2010 from your computer and then reinstall it.
For how to remove/uninstall Office from your computer, I would suggest you to use Microsoft Fix It tool:
http://support.microsoft.com/kb/971179
After uninstalling Office, please restart your computer then try a reinstallation. If you don't have the Office 2010 installation source or DVD, please go to this website to get Office 2010 installation package:
http://office.microsoft.com/en-us/products/microsoft-office-2010-backup-FX101853122.aspx (you might need to provide the product key of Office 2010)
Hope this helps. Thanks a lot for your patience.
Thanks,
Ethan Hua CHN
TechNet Community Support

Cannot open Office 2013 Excel, Word, PPT Files on Network Share

Cannot open Office 2013 Excel, Word, PPT Files on Network Share
I am having a problem opening any Office 2013 file when it is located on a network drive. I immediately get the error:
"Microsoft Excel cannot open or save any more documents because there is not enough available memory or disk space.
. To make more memory available, close workbooks or programs you no longer need.
. To free disk space, delete files you no longer need from the disk you are saving to."
It only occurs when I try to access the file when it is stored on a network share. I cannot open any word, excel or PPT files located on my file shares.
I am on Windows 8 (pro), part of a local domain based on Server 2003, and have administrator rights to the domain and the file share where the Excel file resides (and Word files -same problem). If I copy the file locally, I can either open
it directly, or right-click, go to Properties and 'un-block' the file and then open it. But it is impractical to keep doing this, as I edit different files from the directory tree all day.
I have bing'd and google'd this extensively, and the only answers I come up with do not work, such as going into the DCOM config system and changing the user from interactive to launching user, or vice versa, or even using a specific user - mine
with the password. Since the product is so young there aren't a lot of posts on this, and nothing has improved the situation.
Can you add any insight to this? I really want to use Office 2013, but this is such an obstacle I'm going to have to downgrade if this problem cannot be resolved. Thank you very much for any help you can offer.
Evan

Dear Evan,
If DCOM config solution did not work, I'd suggest narrow down the problem by trying to access another network share on another server, try to open an Office file there, do we still have the error? It could help us determine if the issue is on the client
machine or the server side.
Best regards,
Daisy Cao
Forum Support
Please take a moment to "Mark As Answer" if they help.

Is Office Home and Business 2013 fully compatible with Sharepoint Online (Office 365)?

My client recently upgraded 3 Windows 7 PCs (2-32 & 1-64-bit OS) from Office 2007 32-bit (which was actually working fine against Exchange/SharePoint Online) to Office Home and Business 2013 (32-bit)
Now, for all 3 PCs, while Office 2013 Word/Excel can open, check out/in, and save SharePoint Online files, there is ALWAYS a 2 minute delay in closing the file which is apparently waiting for the Local Security Authority call to return. This seems
to indicate an issue related to SharePoint security on the client side.
Problem Event Name: AppHangXProcB1
Application Name:
WINWORD.EXE
Application Version:
15.0.4657.1000
Waiting on Application Name:
lsass.exe:lsasspirpc
This is the Local Security Authority Security Support Provider Interface Remote Procedure Call (LSA SSPI RPC)
My client has 66 licenses for SharePoint Online (Plan 2) and 73 Exchange Online (Plan 1) "stand alone" services. The same failure is happening on 3 Win 7 PCs. All of which I've carefully reviewed against the MS Office trouble shooting guides (start
Windows OS w/out non-MS services, Word/Excel safe mode w/out add-ons, O365 readiness checks, Office repair, etc.). We have PCs running Win 7 (32 & 64-bit) w/Office 365 ProPlus & Office Professional Plus 2013 that work fine. it's JUST these 3 Win 7
PCs that were upgraded from Office 2007 to Office Home and Business 2013 that have the 2 min. SharePoint file close time.
Can you please confirm that Office Home and Business 2013 is compatible w/SharePoint Online
at least for Excel and Word?
The "slow close" problem can be demonstrated on multiple site collections/sub sites and w/Excel & Word docs in doc libs and lists
After many hours capturing information, following the MS Office trouble shooting guides, and repairing the Office install, I've had no luck in resolving this.While Word/Excel will eventually close SharePoint Online files after about
2 minutes, this is certainly unacceptable. Otherwise, locally stored files close normally and new files were created by the Office 2013 Excel/Word for this testing.
Any thoughts or guidance would be appreciated.

Hi raygabe,
I couldn't find the document mentioned there is any compatibility between Office365 SharePoint online and Office Home and Business 2013 version, I would recommend that you check if the issue could be reproduced on other Win7 machines installed with Office
Home and Business 2013 installed directly instead of upgrading from Office2007, see if issue is related to Office application upgrade.
I also recommend that you post this issue on our dedicated Office365 SharePoint online forum and Office 2013 forum for a better assistance with more experts regarding this issue from the following links.
http://community.office365.com/en-us/f/154.aspx
https://social.technet.microsoft.com/Forums/office/en-us/home?category=officeitpro
Thanks,
Daniel Yang
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you havefeedback for TechNet Subscriber Support, contact [email protected]
Daniel Yang
TechNet Community Support

Office Home and Student 2013 error message with yellow triangle

I have been using my word and excel they were working fine. Now there is a yellow triangle top right corner by my initials. I finally got it to show me only for a moment what it means. Error Message: did not realize I should have copied it down but
after error message it said to sign-out and sign back in. I have never had to sign in before the Office was installed in Dec 2013 by Best Buy. All they returned was the card they had used to download. When I tried to click on sign in it does nothing. The error
seems to have the word program very mixed up as it will preform some task but seems to lock me out of other normal things I usually do like spacing or changing font size just to name a few. I already checked for all updates on my computer per your sites suggestions.
How do I make the error message /yellow triangle go away and allow me to use the office home and student 2013 like it was working before. Please help I live alone, and near 60, live in the boondocks, and do not have any computer people within a 4 hour drive
round trip. Thank you

Now there is a yellow triangle top right corner by my initials.
Hi,
As per the description, it looks like an issue with your microsoft account. Does the error message look like below?
ACCOUNT ERROR
Sorry, we can't get to your account right now.
To fix this, please sign in again.
Sign in
You mentioned that "a yellow triangle top right corner by my initials", you probably have already signed in with an acocunt. If you remember this account, I'd suggest you click
File>Account on the tab, click Sign out under
User Information, and then sign-in again. If you don't have this account, you probably need to contact the retailer for it.
If issue persists, please post back with the details of your system environment, then we will take a further look.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Microsoft Office Home and Student 2010

I bought the family pack of Microsoft Office Home and Student 2010 and every time I try to install it on my computer it cancels and goes to this message saying "Setup has stopped working" "A problem caused the program to stop working correctly. Windows will
close the program and notify you if a solution is available. I also already have word installed on my computer and every time I click the desktop icon it goes to the windows installer and prepares to install , but then it say fatal error during installation.
Can anyone help with this problem?

Open Control Panel --> Programs and Features, remove any Office program you find. If you have problem when remove these programs, you can use the Fix-it Utility in the following support artcile:
How to uninstall or remove Microsoft Office 2010 suites
http://support.microsoft.com/kb/290301
After that, try run setup again.
Max Meng
TechNet Community Support

MS Office (Home Edition) - Word scrambled formats

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