Premiere Pro has encountered an error. [/ppro801/releases...

It seems my Premiere Pro CC 2014 has encountered a fatal error. Whenever I try to make a an edit to the timeline the following message appears:
I am currently using a Mac OS X Version 10.9.3 with a 3.5 GHz 6-Core Intel Xeon E5. It's memory is 16 GB 1867 MHz DDR3.
I will also add that I am working off an external 8 TB G-Drive, that contains all footage, project files, scratch, and render files. Does anyone know why this error message keeps preventing me from doing anything?

Do you happen to have your clips grouped? If so, please try to ungroup them. If not, can you please provide exact steps that is causes this error.
I would also suggest you update to 10.9.5.  10.9.3 was a fairly unstable OS release with apps the use the GPU.
Peter Garaway
Premiere Pro 

Similar Messages

  • Premiere Pro has encountered an error [/cloudroom/releases/2014.09/PremierePro/Mezzanine/Src/Import.cpp-589]

    I started getting this error today on a Mac Pro 6.1. The OS and Premiere are all up to date.  This happens when Premiere isn't even being used. Does anybody know what could be causing this?

    Delete the  Effect Presets and Custom Items.prfpset, which is stored in
    C:\Users\<username>\Documents\Adobe\Premiere Pro\8.0\Profile-<username>
    when succesfull make new project and iimport old one into new one.
    Might need to reset current workspace and pull down the audiotracks first.

  • Premiere Pro has encountered an error - Mac 10.9.4

    I’ve just downloaded and installed (twice) premier pro (CC 2014) and am receiving this error message when I attempt to launch the program:
    Premiere Pro has encountered an error.
    [/ppro801/releases/2014.03/shared/adobe/MediaCore/ASL/Foundation/Src/DirectoryRegistry.cpp -283]
    This happens both when I open the it from my Applications folder and when I try to open an existing project.
    I’m on 3.5ghz Intel Core i7 iMac running on OS X 10.9.4
    Anyone else getting this and found a way around it?

    next link says After Effects, but check YOUR permissions !!!
    - ml
    -Mac 10.9.4 and OpenCL issue
    -Mac 10.9.3 workaround
    -more Mac 10.9.3

  • Premiere Pro has encountered an error.  CS6

    Dear Adobe Community
    I would be grateful for some help as Premiere Pro has begun crashing on me.
    I am using CS6 - on two different Mac computers that both encounter the same problem.  I am making a film 1920 x 1080 made up of almost 60 smaller films of 180 x 180 pixels with a color matte underneath them.  Everything had been going fine and I was able to export three different versions of the film.  Now unfortunately it no longer works!
    Using the same process, that I used before that worked successfully, I select all the elements of the timeline and try and nest them.  At this point I get the following error message:
    Premiere Pro has encountered an error.
    .  [/Volumes/BuildDisk/builds/tightykilt/shared/adobe/MediaCore/Backend/Make/Mac/../../Src/S equence/LinkContainer.cpp-245]           Continue
    On pressing Continue - it "quit unexpectedly".
    I've tried using a different Mac and have the same problem.
    I tried slim lining the project to just the assets that I'm using, saving and rendering and saving and it still keeps on crashing like this.
    I would be grateful for any help or advice.
    Thank you very much!

    Which operating system?
    Yosemite sometimes has problems, often related to "default" permissions needing to be changed
    -one person's solution
    -and a Java update
    -update may break things

  • Premiere Pro has encountered an error - nothing seems to fix it!

    Hey all,
    I'm running Premiere Pro v. 6.0.2 on Mountain Lion 10.8.2, with a standard ATI Radeon 5770 in a 3.33 GHz 6-Core Mac Pro 5,1.
    Whenever I try to open the program OR a file, I get the following message:
    "Premiere Pro has encountered an error.
    [/Volumes/BuildDisk/builds/slightlybuilt/shared/adobe/MediaCore/ASL/Foundation/Make/Mac/.. /../Src/DirectoryRegistry.cpp-283]"
    The strangest thing is that I just used Premiere yesterday, and after quitting it last night, tried to open the same file and got this message. I thought maybe the file was corrupted but I get the message just by launching without even opening via a project file. I then updated from 10.8.1 to 10.8.2 in the hopes that something internally might get fixed and it did not rememdy the problem. I have been scouring forums and most have pointed to resetting the permissions in the Home folder which I did both through Terminal and the "resetpassword" Repair Utility method. It still won't open! This has been very frustrating and I would greatly appreciate any advice to get this sorted out.
    As a side note, whenever I open After Effects (11.0.1), it "unexpectedly quits" without an error log. I was also able to open this at least since I've had Mountain Lion, although I did not use it as recently as Premiere.
    I appreciate any help and please let me know if you need any more information. Thank you!

    I'm not a Mac user so I can't offer much advice other than to recommend uninstalling everything and using the adobe cleaner utility after the uninstall is completed. Then re-install everything, hopefully that should fix the problem. Sorry I don't have any info on what actually caused the issue though. But I'm going to assume that something has obviously gotten corrupted somehow. I honestly think that uinstalling is probably going to be the easiest solution here.
    Here is a link to the cleaner utlity.

  • Premiere Pro has encountered an error.

    Hey All!
    Getting a new error popping when opening a project.
    Premiere Pro has encountered an error.
    [/Volumes/BuildDisk/builds/tightykilt/shared/adobe/dvamediatypes/project/mac/../../src/Ti ckTime.cpp-207]
    I can usually click continue about 10 times and get the project to open. It only happens when clicking this particular project file. Of course all my backups of the same project are doing the same thing. AutoSaves don't have the error, but are too far back to revert to one of them. It doesn't seem to effect my ability to work on the project. Just a little concerned because this is a long form doc with a couple hundred hours of footage and a tight deadline. Hoping to be able to get through it. Any ideas what this is?

    Hey John! Yeah, same thing. In fact, same thing on multiple machines! Seems to be that something strange has happened to that project and that specific file.
    Previous AutoSave files are fine but the latest one is from 5hours before the original project file, so they're useless to me.
    Up unitl now, PPro 6 has been incredibly stable. And keep in mind I can still get the project open and work, so I'm not down because of it.

  • Premiere Pro has encountered an error message

    Hello, I keep getting this message everytime I try to open premiere pro cs5. It says Premiere Pro has encountered an error
    [/Scully64/shared/adobe/MediaCore/ASL/Foundation/Make/Mac/../..Src/DirectoryRegistry.cpp-2 83]
    Can anyone help me resolve this issue?
    Thanks, Brandon.

    The answer in my case was simple: if you use certain video converters (such as HandBrake) to convert video from a video camera to something Premiere can import, sometimes the converter sets the framerate to 90,000 frames per second (such as HandBrake does). (NOTE! I don't know which software is at fault, or if it's a combination of both, only the end results.)
    If you try and import that video into Premiere, one of two things happens: the video is at 90,000 FPS, and less than a second long... or the above error occurs, and in my case, Premiere crashes to the desktop. I've seen it do both. But in both cases the fix is the same ---
    If I go into the settings in Handbrake, and instead of leaving 'framerate' set on 'source', manually set it to (29.97, or whatever the source actually WAS)... then you re-encode it, and like magic - it imports into Premiere and no longer shows that error message.
    Note that in other video editing software, the same source files will work just fine.
    It's something specific to Premiere (or the video file, and how Premiere sees it) that causes this issue.

  • Premiere Pro has encountered an error. [/Volumes/BuildDisk/builds/MightySilt/shared/adobe/MediaCore/

    Premiere Pro has encountered an error.
    [/Volumes/BuildDisk/builds/MightySilt/shared/adobe/MediaCore/AudioRenderer/Make/Mac/../../ Src/AudioRender/AudioPrefetch.cpp-99]
    I always get this message.. any idea why???

    This might help.

  • Crashing when dragging clips into source box! "Premiere Pro has encountered an error."

    Hi, I just installed the CS5 Premiere Pro software trial version and it keeps on crashing when I drag my imported clips into the source box?
    It says:
    Premiere Pro has encountered an error.
    Does anyone know why this is happening? Please help b/c I would like to use this program for a project due Monday. Thank you so much!

    @ Andrey V.: I tried that but it did not work. I still get the same error message. =(
    @ Jeremy D.: It's "protected MPEG-4 movie"

  • Premiere pro has encountered an error, premiere does not function any more, close

    Why does this application not start again.
    It shows a Premiere Pro Debug Event
    Premiere Pro has encountered an error.
    With a path that shurely does not exists on may computer. Waht schall I do. I pay for this program an want to be productive with it.
    Greetintgs Andreas

    More information needed for someone to help... please click below and provide the requested information
    -Premiere Pro Video Editing Information FAQ

  • Premiere Pro has encountered an error  [URGENT]

    I can´t open my recent project.
    I receive the following error Message:
    "Premiere Pro has encountered an error.
    Even if i want to open the auto-saved projects i get this error message.
    I tried to import the project into a new project. It opened and i could edit it. But after saving and reopening i get the same error message.
    WHAT CAN THIS BE? I have to finish the project tomorrow!
    Could file naming be a problem?
    What is Src\Clip\MasterClip.cpp? What does it cause?
    Please, i need any clue!
    kind regards
    Windows 7 - Premiere Pro 5.03
    The project has different sequences and audiofiles.
    I´m working on this project for a week and nothing was wrong.
    Last step i have done was rendering a part of a sequence. After this render i couldnt open the project.
    Strange was that in the rendered file the second audio track wasn´t rendered.

    I've read a lot of people are now seeing this exact same error under varying circumstances. Let's hope they get it resolved soon!
    In the mean time, here's a work around I've been using to recover from this...
    • After the error and impending crash, open the autosaved copy of the file (in most cases will be more current than your last saved original) and you will notice the error message pops up again - just click continue. All of your media will look like it's missing/needs to be loaded in the preview window, but it's a simple fix and quick too!
    • Select-All of your content in the Timeline panel
    • Right-click with your mouse and click off the "Enable" option
    • Right-click again and re-select the "Enable" option
    All your media will be online and connected as well as your rendered caches.
    *Note that once your project has crashed, it will give this error EVERY time you save/close/reopen the project, so you'll have to repeat the steps above each time.
    Jeff Foster
    Author/VFX Producer

  • Urgent : Premiere Pro has encountered an error

    Depuis plusieurs jours nous sommes nombreux à être confrontés à un bug Adobe très critique. Lors de la réouverture d'un projet, Premiere plante et affiche les messages d'erreur suivants :
    "Premiere Pro has encountered an error.
    f:\mightysilt_win64\shared\adobe\mediacore\mediafoundation\api\inc\keyframe "
    Puis :
    "Impossible de charger le projet. Celui-ci est sans doute endommagé ou contient des éléments obsolètes."
    Le fichier .prproj est irrémédiablement endommagé et devient irrécupérable, quelle que soit la machine, l'OS (Win 7, 8 ou 8.1) ou la version Adobe utilisée (CS ou CC). Les fichiers auto-save sont également inutilisables. Ce bug apparu assez brutalement fin septembre pourrait être lié à une update Windows affectant le système décimal. Pour autant, des bugs similaires assez anciens semblent déjà documentés dans les forums en anglais, mais aucune réponse claire n'est apportée par Adobe.
    De nombreux utilisateurs, dont je fais partie, ont engagé des projets à caractère professionnel et se trouvent bloqués depuis plusieurs jours. Les exports EDL voire XML Final Cut sont trop partiels ou inadaptés à une récupération intégrale.
    Un forum en anglais traite du sujet, mais rien n'avance.
    Debug event f:\mightysilt_win64\shared\adobe\mediacore\mediafoundation\api\inc\keyframe
    J'observe qu'un site web propose la réparation des fichiers .prproj endommagés pour 250$ Recovery for Adobe Premiere Projects with Error "MediaFoundation/API/Inc/Keyframe" ce qui suggère que le bug est connu. Pourquoi Adobe ne réagit-il pas ? De toutes façons, un projet même reconstitué redevient corrompu dès sa fermeture-réouverture, tant que le bug n'est pas fixé par Adobe.
    Si vous avez rencontré cette erreur ou si vous avez une solution, merci de votre aide !
    Windows 7 Home 64 bits
    Adobe Creative Suite CS6

    Voir forum anglais
    Des solutions proposées pour recup fichiers endommagés
    Jean-Claude RICHARD
    Mobile : 07 50 52 01 52
    [email protected]
    Le 8 oct. 2014 à 18:36, gnicolen <[email protected]> a écrit :
    Urgent : Premiere Pro has encountered an error
    created by gnicolen in Forums en français - View the full discussion
    Bonjour Gilles,
    Je suis dans le même cas depuis hier, je ne sais pas comment faire. J'ai CS6 (non CC)
    Dans mes 5 sauvegardes auto, je peux ouvrir les 4 plus anciennes. hier 11h29, 11h49, 14h30,15h30. la plus récente 18h54, et le projet sont en erreur.
    En ouvrant 1 sauvegarde ancienne, l'apparence de l'espace de travail est altéré : pistes video non affichées mais non perdues, fenêtre styles de titres  anormale.
    Si j'ouvre un projet ancien de quelques mois, l'apparence de l'espace de travail est altérée.
    Visiblement, il s'est produit quelque chose dans mon PC hier après 15h30. Je n'ai pas le souvenir d'avoir fait quelque chose de particulier, pas d'update Windows, pas d'erreur système ...
    J'ai utilisé LightRoom 5.
    C'est énervant.
    J'ai lu les posts sur le forum en Anglais ... essayé le' pp repair' sans succès.
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  • Premiere Pro has encountered an error - Keyframe.h-142

    My project is crashing each time I try to open it with the error :
    Premiere Pro has encountered an error
    If I use an auto-save project it open normaly but I cannot do a save because the saved project will give me the error.
    What can I do. It seems that I'm not alone with this problem but I have not found any solution.
    Please Help!

    As this bug in always present in the CS4 version (16/12/2009). I'm sharing my way to restore the project:
    Note that I'm using NotePad++ to edit the project file.
    Replace all:
    Edit your OS regional settings and change you decimal separator from comma (,) to dot (.) as this bug is always there too (you will see it again when Adobe Encoder will launch the headerless Premiere and crash with the same error).
    And finally try to reload your project.
    Note about this:
    Some data will be changed to incorrect values in your project, like "Opacity" for Title elements, or "Gain" for some audio tracks...
    My message to the developer team:
    First, you are not god and your coding is not perfect so please use try-catch things that exists today in every languages, it's amazing to see a software like this crashing. Secondly, why the hell removing a node element of the project file avoid the loading of the entire project ??? And finally don't tell me that I'm the ONLY user in Europe that is using comma as a decimal separator

  • Premiere Pro has encountered an error. Help needed.

    Whenever I open a project in premiere pro I encounter the following error...
    I am new to the program and am working on my first video, however there are no keyboard shortcuts, no effects in the "effects panel", I don't know if it has to do with the error or if I have certain settings unchecked.  I can click continue and the project opens...but it looks like premiere pro is not functioning properly.  I was wondering if anyone might be able to help me come up with a solution?

    This might help.

  • PREMIERE PRO DEBUG EVENT Premiere pro has encountered an error. [c:\cloudroom\releases\2014.09\shared\adobe\mediacore\mediafoundation-.

    potete darmi una mano a risolvere il problema?

    Delete the  Effect Presets and Custom Items.prfpset, which is stored in
    C:\Users\<username>\Documents\Adobe\Premiere Pro\8.0\Profile-<username>
    when succesfull make new project and iimport old one into new one.
    Might need to reset current workspace and pull down the audiotracks first.

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