Q10 contacts not available to BMW Bluetooth system....​..........

I have a (roughly) four month old Q10.  When I originally paired it to my MINI Bluetooth system, it worked fine and my contacts were available in the MINI's display dialog.
A couple weeks ago, I added a Microsoft Hosted Exchange Server email account to the Q10's account list.  From that point forward (give or take) the only data displayed in the MINI's phone book display was the corresponding phone number for the contact.  No other data.
A couple days ago, I acquired a new BMW X5.  The MINI and BMW Bluetooth systems are very similar (both BMW systems) and I'm still experiencing the same problems.  Nothing but the phone number is displayed in the X5 dialog.
Anyone else have a similar experience?
Thanks

I have made progress on my original issue, but it took some time to figure things out.
The problem on my Q10 started while it was still connected to the MINI that I was driving at the time.  After the software update that was downloaded to the device, around early September sometime, the MINI Bluetooth display began showing only numbers, no associated names.  Since I was about to trade the car, I ignored the problem.
I did try syncing the phone with BB Link on two different computers (one office, one home office), but only wound up with two duplicate contact lists on the device.
When I acquired the X5 on October 1st and paired the phone, same display issues.  So I contacted RIM tech support and spent about an hour sitting in the vehicle, trying different actions, to no avail.
Being kind of fed up with the problem, and all the time it was using up, I responded with the usual email message to the open case log with my usual "since you can't fix the problem, thanks for the brick" dialog.
RIM responded with a detailed message advising me to do a security wipe (after backing up of course) on the Q10, then add back my Microsoft Hosted Exchange email account credentials.
This fixed the problem.  I have not reentered some of my other email accounts, which I thought might have a negative effect.  Since most of my correspondence and calendar are on the Hosted Exchange account, I'm in pretty good shape and don't want to do anything to screw it up again.

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