View Availabili​ty in Calendar missing

I am working as a tech support in a small company that most users have blackberry. One of my clients have a BB ( Pearl) that she could use the View Availability feature in Calendar a few days ago, now this feature is missing. I tried to set it back but didn't find any clue. Can anyone help me to fix it? Thank you in advance.

I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.
Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.
Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.
Please tell us if it works for you.
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