10.4.7 Gray Install discs

I bought the gray install disc on ebay to replaced my destroyed disc that I got when I bought my iMac Intel Core 2 Duo 1.83 GHz 512 MB 667 MHz DDR SDRAM 17" 160 GB HD combo Drive from late 2006, mine where destroyed by kids who thought they made great frisbees. My iMac came with 10.4.7 Tiger. I bought 10.4.7 Tiger disc that were advertise as for my iMac. They would not install. My computer read the disc as 10.4.6, even thou the discs are printed with 10.4.7! The AHT number is AHT version 3A108. MacTracker says they are 10.4.6 and for a iMac 17" Intel Core 2 Duo 80 GB hard Drive from mid year 2006. I would like to resell them and need to find out what they are really for. They are suppose to have iLife 06 bundled in them. Here are the disc numbers: Disc 1: AHT version 1.0 3A108 2Z691-5734-A Disc 2: Disc version 1.0 2Z691-5735-A. Could use any help or links possible. TY

You can call Apple Customer Support 1-800-767-2775, provide the Serial Number and specifications of the Mac, and for a fee, a replacement set of system discs (if available), can be ordered.
However, the discs will be for the original version of OS, that was pre-installed, when the Mac was manufactured.
 Cheers, Tom

Similar Messages

  • Which gray install discs go with which G4?

    Good afternoon.
    I have ended up with multiple gray install disc packages for my various G4 desktops.
    Is there a chart somewhere that will tell me which set of discs goes with which G4 model?
    Thanks for your time.

    Hi, Bruce -
    Specific info I have available -
    G4 (AGP) - Software Install (OS 9.0/9.0.4) - 691-2657-A
    G4 (AGP) - Software Restore (OS 9.0/9.0.4) - 691-2656-A
    Note - early G4 (AGP) models came with OS 8.6
    G4 (DA) - Software Install (OS 9.1, model-specific) - 691-2985-A
    G4 (DA) - Software Restore (OS 9.1, model-specific) - 691-2986-A
    The above p/n's are for the NA English versions.
    General -
    G4 (PCI) - came with OS 8.6
    G4 (GE) - came with OS 9.0.4
    For later model G4s, suggest you get MacTracker, which provides an excellent database of info about the various Mac models, including the original OS versions that came with them. You can download the last version for OS 9 here -
    Mactracker {this is a direct download link; the file size is about 8.4MB}
    <hr>
    OS 9 retail disk utilizations -
    G4 (PCI) and (AGP) - any
    G4 (GE) - possibly OS 9.0.4, certainly OS 9.1 and OS 9.2.1
    G4 (DA) - OS 9.2.1 only
    G4 QuickSilver '01 - OS 9.2.1 only
    All later G4s can use only their OEM disk sets in order to install a bootable OS 9 (on those models which are OS 9-bootable, of course).

  • Gray install discs. Where do I get them please?

    Hi all,
    I've just acquired a 1.42Ghz PPC Mac Mini (Combo Drive), but it didn't come with the original discs. Does anyone know where to get them please? I had a bit of trouble finding them on the net. The original OS is Tiger, so they must be available. I don't mind an international orders.
    Thanks in advance
    SR.

    Ah! Ha! So, I received the new discs tonight at 8pm on Friday night. I received the following discs:
    *Mac Mini*
    Mac OS X Install Disc 1
    *Mac Mini*
    Mac OS X v10.4 Install disc 1
    *iBook G4*
    Mac OS X Install disc 2
    Can anybody else see the odd disc in the set? Why the heck would they send me an iBook install disc?
    Any ideas? I'll be on the phone to them in the morning, of course, but for now I'm baffled!

  • Mac Pro 2008 won't boot from install disc - black screen

    Hello,
    I recently purchased a new hard drive to replace the original that came with my Mac Pro 2008.  I was able to format the new drive using Disk Utility. I am now at the point where I need to install OS X onto the new drive, but the computer refuses to boot from the disc. The disc is recognized by the computer (I can access the disc and am able to use the BootCamp applications, etc.) but I just get a black screen when trying to boot directly from the disc. The computer boots fine otherwise.
    I have tried the following:
    I have tried using both the gray install disc that came with the computer and the Snow Leopard Install DVD disc.
    I have tried booting using the "C" key and the "option" key but still receive a black screen following the chime (I've held these down for several minutes).
    I have tried restarting from either install disc using the Bootcamp Assistant.
    I have tried running the installation software to get it to restart from the disc.
    I have tried a combination of the drives, i.e. trying to boot from the discs with just the new drive installed, just the original drive installed, and with both in bay1 and 2.
    Everything results in the computer starting up, hearing the chime, and then nothing..just black screen. I have the original drive partitioned with BootCamp with OSX Snow Leopard and Windows 7 installed (I don't know that that matters).
    I am at a loss as to what to try next. It doesn't seem like the superdrive because it is recognizing the disc, it just won't boot from it.
    Any help is appreciated, thank you.

    Clone should be a must  and easy to do and learn (learn by doing! 2)
    6800 would 'qualify' as 5x70 series flashed etc and same rule: 10.6.5
    In the past there was 10.4.6, 10.5.6, but not 10.6.6 - even though strong need for such a DVD.
    10.6.8 DVD would  be excellent
    Lion or ML - buy, download, make an installer flash card would be what I would do at this point.
    Then keep both - dual boot as you learn and test and see what ML does and waht you had that required Rosetta to support PowerPC. See www.roaringapps.com about that.
    With Carbon Coyp Cloner - was share, now commercial, great utility been around since 10.2.2 at least - this time 2003. 10 yrs.
    You can clone the system folders, you can even selectively choose. You can skip copy of most of your home account and do that separately to another drive if  you want.
    Clone Windows with Paragon or WinClone and use Windows 7 or 8 DVD to do a system repair (automatic) or to edit the BCD file. It can and should - and all you do is boot Windows 7 DVD w/ only the one drive present and go at it. Piece of cake. But yes, Windows gets fussy if you change or remove or move. BCD to the rescue. A proper program for cloning like Paragon's "Clone OS" meant for going from disk drives to SSDs, knows that and how to do it.
    Back to how to clone etc:
    Clone
    Disk utility has RESTORE which will also clone your system but not the Lion Recovery partition. Oddly  Apple did not 'endorse' making bootable clone of the system which works too but most choose Carbon Copy Cloner - it works more consistently; it allows for smart update of the backup volume. Both can backup to a sparse disk image if desired.
    Using Cloning as a Backup Strategy
    http://www.macupdate.com/app/mac/7032/carbon-copy-cloner 
    http://www.bombich.com/software/updates/ccc-3.5.html
    OS X Lion Install to Different Drive
    How to create an OS X Lion installation disc MacFixIt
    Migration Assistant Update for Mac OS X Snow Leopard
    http://www.apple.com/support/lion/installrecovery/
    Create an OS X Lion Install disc
    http://reviews.cnet.com/8301-13727_7-20080989-263/how-to-create-an-os-x-lion-ins tallation-disc
    How to clone your system:
    http://macperformanceguide.com/Mac-HowToClone-backup.html
    http://macperformanceguide.com/Mac-HowToClone.html
    http://www.macupdate.com/app/mac/7032/carbon-copy-cloner
    http://www.macperformanceguide.com/blog/2012/20120711_2-MacPro-internal-clone-ba ckup.html
    The DVD is dependent on your hardware. And your hardware changed. The drivers for the 5780 and 6xxx are bundled in the OS and lacking. Minimum build thing.
    Put the new drive anywhere you want. Does not matter. Can move it later. Can be drive bay 0-3 or a Firewire external or under the DVD drive.
    When you clone pull the old drive and boot from the newly cloned.
    After that keep a backup clone around all the time. Takes less than 10 minutes to do a smart update to copy just the changes to keep it current. So you have working copy of the system. I keep Clone "A" that I keep "as was" the system as of last month or whatever (like 10.7.4 before upgrade to 7.5).
    Comes easier after doing it once and have all your ducks in a row.

  • I have been trying to obtain original gray install/restore discs for a 1.42 eMac. Definitely no copies. Can anyone help. Tried every ebay supplier.

    I have been trying to obtain original gray install/restore discs for a 1.42 eMac. Definitely no copies. Can anyone help. Tried every ebay supplier.

    You could try Apple software sales at 1 800 MY APPLE and see if they still have original system discs for the eMac in question.
    You would need to give them the model and serial No. of your eMac.
    This is located behind the panel that opens the CD/DVD drive tray or on the drive's front panel when the drive door is open.
    Be advised that if they have these discs , it will be a set that would have come, originally, with the eMac model.
    The OS will not be up to date. I believe your model eMac came, originally, with OS X 10.4 or OS X 10.4.2 Tiger.
    OS X10.4 Tiger is seven years old as of this year!
    You could just spend the $129 dollars to buy OS X 10.5 Leopard retail discs.
    Call the same number and ask of they have anymore OS X 10.5 discs still available.
    There are no new iDevices that will sync and backup using 10.4 Tige any longer.
    So, getting 10.5 maybe a better alternative for you.
    Your eMac is fast enough to handle 10.5 Leopard with no, appreciable, issues.
    Good Luck!

  • HELP! My iMac wont respond to install disc or any commands

    I know I'm taking a trip in the "Way back" machine. But I'm pretty resourseful and haven't been able to find my problem. Either I need a Mac super genius or it’s something stupid simple that I’m overlooking.
    Specs:
    iMac G4 Serial# XXXXXXXX Sep. 2003 – July 2004
    1.25GHZ/ 256MB/ 80GB 17” Screen
    PowerPC 7445
    History: I bought this used with the computer’s monitor backlight out. I could still barely see the sign-in page when I looked at a certain angle, so that was an indicator to me that the OS was working. So I replaced the monitor. At the same time because of owner exchange I had to replace the hard drive with a fully wiped blank one (Deskstar ATA/IDE). I purchased an install disc set 10.4.8, which according to Apple this computer is compatible with 10.2.3 thru10.5.8.
    Problem: After reassembly, the replacement monitor works fine. But the system won’t respond to anything. All I get is the gray screen with the apple smiley face folder that alternates with a question mark. It won’t respond to the install disc, or any commands for that matter. Of course I double, triple, and quadruple checked my connections from reassmebling. Here’s what I’ve attempted, all ending up with the same screen display.
    During power-up
    C (…of     course to boot from the install disc. It just ejects the disc after about     30 seconds)
    CMD-OPT-SHIFT-DEL
    D (wont     respond to hardware test)
    CMD-S     (won’t go into single user mode. It just goes to the same gray screen)
    OPT (this     is the only way I get a different screen. It shows the recycle page symbol     and continue symbol. It will recycle the OPT process to stay on this     screen, but it won’t continue if I press that selection – nothing happens
    I’ve reset the PRAM
    I’ve tried different keyboards (all Apple)
    I’ve tried plugging the keyboard into different USB slots
    I’ve replaced the Hard Drive with yet another just in case. I’ve tried alternate jumper settings on the hard drive. The original wasset to “Cable”, so I set it to that. But I also tried “Master” jumper settings– no change in results. I can’t say for certain that I hear the DVD/CD drive spin up. But I figure even if I had a bad install disc or bad optical drive, I should still be able to get to the black screen single user mode, yes?  So I’m at my wits end. Can any of you Mac geniuses out there please help me? Thanks
    <edited by Host>

    Install discs are specific to the machine they came with.  You cannot use them on any other machine, so the ones you bought are useless.  Buy a retail black faced copy of either Tiger or Leopard and you should be able to boot your machine, you need to format the drive as Mac OS extended (Journaled) when you first boot from the new retail disc.
    I have also asked that your serial number be removed, it's not a good idea to post it.

  • IMac won't boot from install disc

    My iMac has been running a little slow the past two days and so I ran Disk Utility. DU reported that I had the incorrect number of thread records and an invalid volume count. It instructed me to repair the disk by booting from the install disc. The problem is that when I try to boot from the install disc (after I choose the disc from the options), I just get a gray screen with the apple logo on it. Nothing else happens, no disc activity, nothing.
    Anyone have any ideas as to how to get my iMac to boot from the disc and, ultimately, to get Repair Disc running from DU?
    Thanks,
    Rich

    It should only take a minute or so at most to boot from the DVD.
    If your sure you have the correct Install Disk for that iMac, I'd start over. Then if it still doesn't work then perhaps a trip to your Local Apple Service Provider with the Disk or Disk and iMac is in order.
    http://www.apple.com/buy/locator/service/
    Alternately using the correct Disk as per the following article, see if you can run the Apple Hardware Test? > http://support.apple.com/kb/HT1509

  • Will Not Boot from Install Disc  & 4SNS/1/40000000: TG0D - Thermal Sensor?

    *Will Not Boot from Install Disc*
    I used the "option key" approach with the gray start up disk. At first it ejected the start up disk. Then I nudged the disk back in the machine and it showed on the screen as an option. I clicked on the start up disk image and it finally loaded.
    But, it won't accept the start up disk when holding down the "C" key at restart.
    *4SNS/1/40000000: TG0D*
    I did an Apple Hardware Test and received the following diagnostic:
    Version: 3A121
    Test Suite: Extended Test
    Loop Count: 2
    Result: Failed
    Failure code: 4SNS/1/40000000: TG0D
    *Thermal Sensor*
    A search for the failure code 4SNS/1/40000000: TG0D brought up an Apple Discussion topic entry stating: That error code indicates a problem with a thermal sensor. It could be not working or possibly not connected. You will need to take it to Apple for repair.
    Would a thermal sensor have anything to do with it not starting up when holding down the "C" key at restart? What are thermal sensor problem symptoms?
    *User File Folder Opened Up*
    The machine also starts up with my user file folder opened up rather than with a blank screen as it normally should
    I completed a DiskWarrior rebuild on the disk and verify disk shows it is fine.
    Any suggestions on what to do next with these issues?

    The answer was in your post: "You will need to take it to Apple for repair."

  • Replaced hard drive, now can't boot from install disc to restore backup

    Yesterday, my hard drive died (disk warrior informed me, that HD had irrecoverable errors, and my iMac would shut down unless it was booted from the Disk Warriorr disc).
    Today, I have a new internal HD professionally installed. And when I brought it home, and installed Snow I got an error at the end of the installation "OS could not be installed, restart or choose start up disk" or something to that effect. However, on licking OK I got the snow music, and welcome movie nd eerything seemed to be working fine.
    I can log in normally and have get to my desktop, but on trying to boot from the Snow Leopard disk (10.6), I get to the gray screen with the apple logo and hang. I have tried resetting Pram/firmware and also ran the fdisk command (twice).
    It seems too much of a concidence that my hard drive and now my disc drive would die all in span of two days? I can hear the disc noise, but as I mentioned I cant get beyond the gray screen on trying to boot from the disc.
    Suggestions?
    Late Nov '07 intel iMac. And I did update the OS to 10.6.4. Install disc is 10.4.

    Return it to the repair station.

  • My Mac Mini Will Not Boot From Install Disc For Re-Installation

    I've tried all (at least the ones I've found) workarounds to get my Snow Leopard Install Disc to boot, but it will not. When the computer boots normally (without the DVD), I can insert the DVD and access it from there. However, when I try to use the utilities on the disc, it requires a reboot that ends up telling me to turn off my computer. I have a Late 2010 Mac Mini and I have yet to try booting from a disc, so I don't know if this is a new problem or an old one. Any help would be greatly appreciated.

    Unplug everything from your computer except a wired keyboard/mouse and the monitor. If your Mini still won't boot from the install DVD try resetting the PRAM and SMC.
    Intel-based Macs: Resetting the System Management Controller (SMC)
    Resetting your Mac's PRAM and NVRAM
    If that doesn't fix the problem remove any RAM (if you upgraded) and replace with the Mini's original RAM.  There is also this document you might want to read, Mac OS X: Gray screen appears during startup.
    If that all fails I would take the Mini to the Apple store. It should still be under warranty if you bought it late last year.

  • TS2570 Question re: "Start from your Mac OS X Install disc; use Disk Utility"

    I've worked my way through the step-by-step trouble shooting in the TS2570 article up to "Start from your Mac OS X Install disc; use Disk Utility". So far, every step results in the same outcome - my formerly trusty 2007 Intel duo core iMac (24") will not start up, freezing on a grey screen with a blinking question mark on a folder. I don't completely understand this next step. I have both a Leopard and a Snow Leopard disc. I'm not positive whether these were for the iMac, or my old Macbook Pro. I assume this makes a difference.

    Question (?) Mark, Blinking Folder, or Gray Screen at Startup
    These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
    A flashing question mark appears when you start your Mac
    A flashing question mark or globe appears when you start your Mac
    Mac OS X- Gray screen appears during startup
    In most cases the problems may be caused by one or more of these:
    a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
    b. Boot drive's directory has been corrupted - Repair with Disk Utility.
    c. Critical system files are damaged or deleted - Reinstall OS X.
    d. The disk drive is physically non-functional - Replace the hard drive.
    Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
    Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
    Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
    Reinstall Snow Leopard Without Erasing The drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    Reinstalling Lion/Mountain Lion Without Erasing The Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

  • How do I restore my MBP running OSX 10.8.5 back to OSX 10.6.0 from DVD Install Disc?

    I have recently purchase a Mac mini and have migrated the data on to it from time machine backup's, perfect. I am left with my old Mac book pro which I want to sell. It's currently running the latest OSX and I want to restore it to OSX 10.6.0 which is what it shipped with when I bought it (I have the OSX 10.6.0 DVD). I can't boot from the DVD (holding down 'C' from startup) and use the DVD to restore because the OS is an older version of the installed one.
    Any idea's or advice would be welcome......

    sabatica wrote:
    1. Recover data from a drive that has been reformatted without using secure Erase and then a new OS reinstalled on top. Once logged in Default admin user account and home folder etc setup. LOL. You're funny. You must have a lot of time on your hands or must have much better software than Data Rescue. That's the most ridiculous suggestion I have heard. IF you are that paranoid then why not remove the HD replace with new one and reinstall OS. Job done.
    I'm not even sure I understand what point you are trying to make but it is a well known fact that you must use a secure erase to remove the raw data from a hard drive, & that if you do not it is recoverable using commercial software made for that purpose. See for instance http://support.apple.com/kb/PH11124, which says in part:
    When you delete files, the disk space that the files occupied is available for use. However, until that section of the disk is overwritten with new data, the information from the file is still on the disk and can be retrieved by programs that read raw data.
    Or just open Disk Utility's help & search for "Erase a disk." In the Mountain Lion version, you will find this in the help topic titled "Erase a disk, CD, or DVD"
    When erasing a disk or partition, Disk Utility does not erase the actual files; it erases only the information used to access the files. Many commonly available disk recovery apps can easily recover the files. When securely erasing a disk or partition, Disk Utility writes over the erased files, so they can never be recovered.
    This is true for every version of the Mac OS, even the old classic versions before OS X was released. You don't even have to use commercial data recovery software to get the raw data if you understand how file systems work. The main benefit of commercial products like Data Rescue 3 is they contain databases of common file formats & use that to reassemble the data into ready to use files so you don't have to do that manually.
    He's already stated that the DVD he's using is the one shipped with the Mac.
    Actually, all he said was he had "the OSX 10.6.0 DVD." Since only a few 2009 MacBook Pros shipped with version 10.6.0 (only those built after the end of August of that year), & he has already said he can't boot from the 10.6 installer disc he has, I am guessing he is not referring to a gray system disc that shipped with his MBP model.

  • ? in file, install disc issues

    I have an older iMac that froze and since nothing would 'move', I turned it off.  When turning it back on,
    the gray file with the ? mark appeared.  I went through several suggested steps without success.  I put
    in the Install disc and it went as far as Select Destination. NO icons appeared and I could not continue.
    Did I miss a step or am I really in trouble here?  Thanks.

    A few possibilities:
    1. The hard drive directory is dead.
    2. The PRAM battery is dead.
    3. The Hard drive is dead.
    If you aren't backed up, try a data restore to an external drive using one of these tools once you make sure the PRAM battery is less than 4 years old with an authorized service center.  Tell them not to touch the hard drive, and only make sure the battery is current and not to turn on the computer either.

  • How to reinstall snow leopard without install disc

    Hi guys,
    I recently took my computer in to an authorised repairer (MyMac Flinders St., Melbourne Australia) to get my LCD screen replaced under warranty, as it had developed a yellow line running down the right hand side of the screen. Whilst it was in the shop I decided to have a new 1TB hard drive put in, and get the OS updated to Snow Leopard (they loaded it up, I did not get install disc). Since then, I have had massive problems with my computer. The computer sometimes would not turn on, turn off, or simply freeze. I took the computer back in and was told it was a software issue, so they did a format reinstall, and told me the problem was fixed. Within hours of getting the computer home, the same problem occurred. I took it back, was told the same thing, and with the same end result (computer not working). I then took it into the Apple store in Chadstone Melbourne, and was told it was the hard drive that was at fault, and not the software at all. I then tried to get the hard drive replaced through MyMac Flinders St., as I now thought it might be the hard drive that was the problem, and with great reluctance and many minutes on the phone they finally agreed. I had big problems getting this agreed to, because my computer was now out of warranty. So, I guess this is a two part question:
    1. I've got the computer back now, with the new hard drive, and it seemed to be working fine, but i've since discovered my phone was not syncing up correctly, and was told by Apple support to check my iSync.. to which I was greeted with the error message "iSync can't be launched iSync Manager not available" to which Apple support gave me a step by step instruction download to fix:
    In the Finder, choose Utilities from the Go menu.
    Open Terminal.
    In the Terminal window that opens, type or paste the following command on a single line:
    /System/Library/Frameworks/SyncServices.framework/Versions/A/Resources/resetsync .pl full
    Press Return.
    When the operation is complete quit Terminal
    The only problem being.. the Apple Terminal was missing. The program logo was there, but unable to launch. I figure my best bet will be to do a reinstall of Snow Leopard, but I am unsure of how to do this without the physical install disc. I have a backup on an external hard drive.
    2. With my computer being now out of AppleCare warranty, I would like to know my options if this problem is unfixable, as my computer was fine before I took it into the authorised repairer, and also in warranty. I don't think I should wear the financial costs of replacing this computer.
    Your help would be greatly appreciated.
    Steve

    I assumed it was normal to load up an OS without giving the disk..
    Absolutely not.
    Are you 100% sure they have acted outside the law here?
    If you are absolutely sure that they didn't give you a disk, then yes, what they have done is essentially software piracy. Of course, it could simply be construed as a mistake. It is not unusual, however careless it might be, for repair folks to assume you were running SL when they reinstall your system.
    However, if you specifically asked them to upgrade you to SL, as it sounds like you did, and they charged you a fee for that upgrade but didn't give you a disk, then that's theft pure and simple.
    Oh, and that link you sent for AHT.. It's telling me I'd have to have the install disk to run the hardware test. Is there a way to do it without the disk?
    It requires one of the gray disks that shipped with your machine, not the retail SL disk that you don't have. If you have misplaced those disks, then you're a bit hosed... Apple will replace the gray disks for a small fee, and that's the only way you're going to get AHT.
    Newer machines apparently have a small hidden partition with the AHT boot system on it, but if your machine didn't ship with SL, I don't think it'll be one of those.

  • Install discs...machine specific?

    *This is probably a dumb question, so if you are going to be snarky please don't answer*
    (Sorry, disclaimer necessary as I have been bitten before by some posters.)
    I have a black macbook and a white macbook. I can only find one set of install discs and a copy of leopard. I think these may be for my black one, but it's the white one I need to do a reinstall on. Are these machine specific or doesn't it matter? Thanks!

    Thanks! The white one is password protected and the password has been forgotten (teenagers!). This one was purchased last year brand new and has Leopard as the OS. I have a set of gray discs from 2006 (which is why I think these are mine for my black macbook) and a purple Leopard disc that has "drop in dvd" and "part of a hardware bundle" written on it. So I believe this is also for the black mac as it was purchased as a refurb in 2007.

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