23" Display just gave up working, only some weeks in use

I phoned the helpline twice, but had to go through all these questions I can't answer as a layman. On top of this I was disconnected twice. What can I do to have it picked up for a replacement or for being checked here in the office?
The screen belongs to my colleague, and he's not available for 3 months. But he wants me to solve the problem.

If the display has only been in use for a couple of weeks it will still be covered by the standard 90 day Apple support. They are certainly the people to talk to. You will need to get the purchase details from your colleague and also any details of extended cover he may have purchased.
Best
Dominic

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UUID 0x4f159f59a71d63aefce94e26fc6d6edd, ColorSpace { 2068752606 }
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texture max 8192, viewport max {8192, 8192}, extensions NPOT|GLSL|FLOAT
1/31/15 10:36:47.594 PM WindowServer[443]: Display 0x003f003f: GL mask 0x4; bounds (2304, 0)[1 x 1], 1 modes available
off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 2, Rotation 0
UUID 0xffffffffffffffffffffffffffffffff
1/31/15 10:36:47.594 PM WindowServer[443]: Display 0x003f003e: GL mask 0x4; bounds (2305, 0)[1 x 1], 1 modes available
off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 2, Rotation 0
UUID 0xffffffffffffffffffffffffffffffff
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off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 1, Rotation 0
UUID 0xffffffffffffffffffffffffffffffff
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off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 2, Rotation 0
UUID 0xffffffffffffffffffffffffffffffff
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off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 2, Rotation 0
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off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 1, Rotation 0
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1/31/15 10:36:49.605 PM WindowServer[443]: **DMPROXY** (2) Found `/System/Library/CoreServices/DMProxy'. Run with arg = -discovery
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1/31/15 10:36:49.767 PM WindowServer[443]: CGXSetDisplayColorProfileAndTransfer: Display 0x042732c0: Unit 0; ColorProfile { 2068752606 }; TransferTable (256, 12)
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1/31/15 10:36:49.822 PM com.apple.AmbientDisplayAgent[313]: AMBD Agent: xpc connection became invalid during event handler
1/31/15 10:36:49.865 PM DMProxy[647]: AMBD Services: connection interrupted: com.apple.AmbientDisplayAgent (Connection interrupted)
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1/31/15 10:36:49.942 PM DMProxy[648]: AMBD Services: connection interrupted: com.apple.AmbientDisplayAgent (Connection interrupted)
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1/31/15 10:36:54.946 PM DMProxy[648]: AMBD Services serviceSendMessageWithReplyAndTimeout:131: Semaphore timeout when waiting for reply to message ID 1
1/31/15 10:36:54.948 PM com.apple.AmbientDisplayAgent[313]: AMBD initializing devices
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1/31/15 10:36:54.971 PM com.apple.AmbientDisplayAgent[313]: AMBD Agent: xpc connection became invalid during event handler
1/31/15 10:36:54.972 PM com.apple.AmbientDisplayAgent[313]: AMBD Agent: xpc connection became invalid during event handler

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23" Display just gave up working, only some weeks in use

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