3rd party software installation issue after Recovery procedure

I had software installed in my laptop which was working ok but i had to run recovery disc on my laptop,
I saved most of my stuff on a memory stick but when i try to instal a particular software i get message "This application is registered to John(me)" but when i click ok i get the message "The current key has been locked to a different machine.
Please contact [email protected] for a new key .
Can anyone offer any advice on how to rectify this problem?
regards John

Hello
I think you should give us some more informations about the software that you use, notebook model, OS,
Such an error message is not known to me and I dont know a program on the recovery disk where you could get such a message.
Greets

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