7841 and Directories

I have a customer that has 7841 phones and is running CUCM 10.5.1
They have a TAC case open as 633570203 on the issue of accessing the Corporate Directories.
Having access to the Corporate Directory would seem to me to be one of the basic apps that we are all using with these phones and from the Customer's point of view, they have been less than satisfied with TAC's response.
Is this a known bug and when will it be resolved?
There are other issues that they are having with this phone

Hi Richard,
Perhaps they are hitting this bug;
7821/41 "host not found" intermittently accessing Corporate Directory
CSCuq12291
Symptom:
- 7821 and 7841 sometimes fails to get the corporate directory giving eventually host not found.
-This happens randomly.
- After resetting the phone solves the issue.
- Phone Firmware Used sip78xx.10-1-1-9 and sip78xx.10-1-1SR1-4.
- Affected phones are connected over LAN and WAN.
Last Modified:
Mar 11,2015
Status:
Fixed
Severity:
3 Moderate
Product:
Cisco IP Phone 7800 Series
Support Cases:
16
Cheers!
Rob
Known Affected Releases:
(2)
10.1(1)
10.1(1)SR1
Known Fixed Releases:
(1)
10.2(1.12)

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> On our internal web page we have some links to various
areas like Office Forms,
> Safety, etc... The supervisors that maintain these
documents have access to
> shares that allow them add, remove, and update the files
as needed. Since the
> content in each changes fairly often we're currently
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> LIST action to display the contents to the users on the
web page.
>
> Some of the areas now contain quite a few documents and
the supervisors would
> like to be able to group their documents in
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> use RECURSE="yes" to have the web page list the contents
of these folders, but
> the supervisors would like the end users to see the
subdirectories as well so
> things are less confusing and cluttered on both ends.
>
> So is there any way in CF to set up these pages so that
subdirectories can can
> be navigated and the documents selected? If possible,
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> can handle this dynamically so that I don't have to
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> every time a supervisor decides to add/remove a
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>
> We're currently running CF8 Standard.
>
> Thanks!
>
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