Aborted Calls cause Default script to be invoked

Hey all,
I have started to notice an issue recently. Our default script send callers to hunt groups - via a redirect to that hunt group trigger. So if anything goes wrong in the main script it will still get routed to an agent.
However recently this has happened several more times than normal, and I tracked down some of the culprits via running queries against the hunt group triggers and then seeing that particular callers path in contactcalldetail.
It appears on each instance that the caller was sent to the hunt group trigger was directly following a call record where the caller was redirected to another trigger and the contacttype was set to 4 (Aborted). How do i go about finding why the call was aborted? From my understanding of an aborted call, this means the caller hung up during a message being played to them(and will gets set as abandoned). I can call the same trigger that the caller was being redirected to and I have no issues with the call getting aborted and sent to hunt group trigger.
This seems to have happened across 4-5 different triggers, so I'm not seeing any real pattern. Has anyone had something like this happen? Or any idea how i can go further in troubleshooting this.
EDIT: We're using UCCX 8.5 Premium
Thanks,
Kevin.

To clarify, after digging some more....The leg of the call where it is Aborted shows a destinationdn that does NOT exist in UCCX as a trigger, OR as a cti rp in Call Manager.
This scenario seems to be what is causing the script to break and go to default script invoking the hunt group call. I've searched throughout the scripts and do not see this destination DN in any variables or within code itself. What could prompt the system to try routing a caller to a non-existant route point?
I guess the next time this occurs I will collect server logs and open a TAC case.
Thanks,
Kevin.

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janedoe777 wrote:
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Calling a shell script

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Hello can any one suggest me how to call a shell script from a java program that takes three parameters.
i have a shell script (msp_restore_gui) when i run this script in the command line in a RHEL5 ,SUSE10 and Debian machine it works fine .I even tested to call it from a java program and it also worked fine but when i used the same in a J2ee application where the user when clicks the restore button in a webserver this inturn sends the request to a java file named BackupManager.java where i call the shell script.But here it fails.Waiting for your suggestions.If you want i can put the code also here

yes the script is in /usr/local/mss/tools/backup and the script (msp_restore_gui) is as follows
#!/bin/sh
TIMESTAMP=`date +%d_%b_%y-%H-%M`
touch /var/backups/mss/mss_restore_"$TIMESTAMP".log
LOGFILE="/var/backups/mss/mss_restore_"$TIMESTAMP".log"
### Explode tgz file
cd /
# Checks to be done:
# root login
# assume he passes the parameter as msp_backup_<timestamp>
# check for the existence of the .tz and fileList.txt
# Checking for the root login and if not logged on as root
# permission will be denied to execute this script
logmsg(){
echo "`date`: $*" >> $LOGFILE 2>&1
echo "$*"
#usage of this script
while [ $# -ne 0 ]
do
case $1 in
-n)
shift
ARCHIVE_NAME=`find / $ -name "$1.tz" -o -name "$1.tgz" $ 2>/dev/null`
FILE_NAME=`find / -name $1_filesList.txt 2>/dev/null`
if [ x$ARCHIVE_NAME = x -a y$FILE_NAME = y ]
then
logmsg "ERROR: Files not found, Restore cannot proceed"
usage
else
tar tvzf $ARCHIVE_NAME > /dev/null 2>&1
if [ $? -ne 0 ]
then
echo "ERROR: The tar file $ARCHIVE_NAME is not proper. Restore cannot proceed"
exit 1
else
          echo "Backedup files are present, proceeding with restore......" >> $LOGFILE 2>&1
fi
fi
usage
SKIP_CLEANUP=1
STATUS=1
exit
esac
shift
done
rm -rf ./newfile
curr_ver_file="/usr/local/mss/etc/version"
/usr/local/mss/tools/backup/check_version $curr_ver_file $FILE_NAME
ret_code=$?
echo "Exit value of check_version is $ret_code"
if [ "$ret_code" != 0 ]
then
logmsg "MSP Version not matching. Exiting from restore now...."
errormsg=`cat /usr/local/mss/temp/ver_err_mesg`
logmsg $errormsg
rm -f /usr/local/mss/temp/ver_err_mesg
exit 1
else
echo "Version check is successful"
fi
#### ShutDown MSS########
/etc/init.d/mss stop
sleep 2
### Shutdown semm
/etc/init.d/semm stop
sleep 2
rm -rf `grep -v "MSP Version:" $FILE_NAME`
logmsg "MSP restore in progress......"
tar mxvfz $ARCHIVE_NAME >> $LOGFILE
sleep 5
### Call mysql restore script
/usr/local/mss/bin/mysql_alldb_restore.sh >> $LOGFILE 2>&1
if [ $? -ne 0 ]; then
logmsg "Database restore Failed. Cannot proceed further"
exit 1 ;
else
logmsg "Database restore Succeeded."
fi
### Remove DB Dump Files
rm -f /var/lib/mysql-dumps/*
### Trigger cleanup of airprism database tables
#touch /usr/local/mss/airprism/server/config/reinitdb
### Trigger re-import of software packages
touch /usr/local/mss/swdepot/reimport
### Remove log files under the "apps" directory
find /usr/local/mss/apps -name '*.log*' | xargs rm -f
find /usr/local/mss/logs -follow -name '*[._]log*' | xargs rm -f
if [ $? -ne 0 ]; then
logmsg "MSP restore Failed. Cannot proceed further"
exit 1 ;
else
logmsg "MSP restore Succeeded."
fi
# reinstall_patch is touched so that patches are re-installed after restoring of MSP.
touch /usr/local/mss/patch/bin/reinstall_patch
##### Start MSS
logmsg "restarting MSP server "
/etc/init.d/mss start
sleep 5
### Start semm
/etc/init.d/semm start
sleep 5
logmsg "MSP server is now restarted"
my jsp page backup.jsp is as follows
<%@taglib uri="portlet.tld" prefix="uif" %>
<%@taglib uri="msp-console.tld" prefix="msp" %>
<uif:defineObjects/>
<%@page import="javax.portlet.*" %>
<%@ page import="java.util.Date" %>
<%@ page import="java.util.Vector" %>
<%@ page import="java.text.DateFormat" %>
<%@ page import="com.symbol.mss.console.admin.backup.BackupManager" %>
<%@ page import="com.symbol.mss.console.admin.system.SystemInfoPortlet" %>
<%
     String STYLE_NAME = request.getParameter("style");
     if (STYLE_NAME == null) STYLE_NAME = STYLE_DEFAULT;
     final String ua = request.getHeader("User-Agent");
     BackupManager helper = null;
     PortletSession portletSession = renderRequest.getPortletSession();
     helper = (BackupManager)portletSession.getAttribute("helper");
     if (helper == null) {
          //System.err.println("Created new BackupManager");
          helper = new BackupManager();
          portletSession.setAttribute("helper", helper);
     final BackupManager backupManager = helper;
     String action = "";
     final String backupName = renderRequest.getParameter("backupName");
     String completePath = backupManager.getBackupDir() + backupName + backupManager.getBackupFileExt();
     if (backupName != null) {
          action = "backup";
     if(backupManager.backup(backupName)) {
          SystemInfoPortlet.beginRestartMSP();
          } else {
               action = "backuperror";
     final String cmd = renderRequest.getParameter("submitButton");
final String selectedBackup = renderRequest.getParameter("selectedBackup");
int tarFileStatus =0;
String backupTarFile ="";
String backupFileList ="";
     if ("Restore".equals(cmd)) {
if (selectedBackup != null) {
     tarFileStatus = backupManager.verifyTarFile(selectedBackup);
     //backupTarFile = backupManager.getRestoreFile(Integer.parseInt(selectedBackup));
     //backupFileList = backupTarFile.substring(0, backupTarFile.lastIndexOf(backupManager.getBackupFileExt()))+"_filesList.txt";
               if (tarFileStatus == 0){
     action = "restore";
     backupManager.restore(selectedBackup);
                    SystemInfoPortlet.beginRestartMSP();
          } else {
               action = "error";
} else if ("Remove".equals(cmd)) {
backupManager.remove(Integer.parseInt(selectedBackup));
     DateFormat dateFormat = DateFormat.getDateInstance(DateFormat.SHORT);
     PortletURL restoreURL = renderResponse.createActionURL();
%>
<%@ include file="/jsp/core/constants.jspf" %>
<% if (action.length() > 0) {
     if ("backup".equals(action))
%>
     <p>The MSP Appliance has been shut down in order to create the <%=backupName %> backup file,
          and will automatically restart as soon as the file has been created.
          To continue your work, please log out of the MSP Console, wait for the appliance
          to restart, and then log back in. The amount of time you'll have to wait for the
          MSP Appliance to come back online depends on the amount of information you have
          stored in the MSP Database.</p>
     <p>The full pathname for the backup file is: <%=completePath %></p>
<%     }
     else if ("restore".equals(action))
%>
     <p>The MSP Appliance has been shut down in order to restore from the <%=backupTarFile%> backup file,
          and will automatically restart as soon as the restore is complete.
          To continue your work, please log out of the MSP Console, wait for the appliance
          to restart, and then log back in. The amount of time you'll have to wait for the
          MSP Appliance to come back online depends on the amount of information you have
          stored in the MSP Database.</p>
<%     } else if ("backuperror".equals(action)) { %>
          <p><img src="images/dialogue/error_16.gif" class="icon" alt="Notify" /> Errors occurred while taking back up of MSP. Please see the backup service log file for more details.
          </P>
<%     } else if ("error".equals(action)) {
          if (tarFileStatus == 4) { %>
               <p><img src="images/dialogue/error_16.gif" class="icon" alt="Notify" /> The backup file <%=backupTarFile%> contains errors. This backup can't be restored. Please restore a valid back up.
               </P>
          <%} else if (tarFileStatus == 3) { %>
               <p><img src="images/dialogue/error_16.gif" class="icon" alt="Notify" /> The backup file list <%=backupFileList %> is missing. This file is required to restoring backup. Please get the backup file list and proceed with restoring backup.</p>
          <%} else if (tarFileStatus == 2) { %>
               <p> <img src="images/dialogue/error_16.gif" class="icon" alt="Notify" /> The backup file <%=backupTarFile%> contains errors and the backup file list <%=backupFileList%> is missing. This backup can't be restored. </p>
          <%} %>
<%     }
} else { %>
<p><strong>Note</strong>: Both backup and restore will shut down MSP temporarily. MSP will be unable to collect data from devices, send notifications, or provide MSP Console access during this time. When the backup or restore operation is complete, MSP will come back online automatically.</p>
<h3>Backup</h3>
<form action="<%= restoreURL.toString() %>" method="post">
<p>Please provide a name for your backup. MSP will provide the date automatically in the list of backups.</p>
<p><label for="<uif:namespace />backupName">Name</label> <input type="text" name="<uif:namespace />backupName" id="<uif:namespace />backupName" size="20" maxlength="256" /> <input type="submit" name="<uif:namespace />submitButton" value="Back up now" onclick="return <uif:namespace/>validateName()"/></p>
</form>
<h3>Restore</h3>
<p>This will restore all databases (device assets, collected device data, software packages, policies, etc.) to their state as of the time the backup was made. Changes since then <em>except for backups</em> will be destroyed.</p>
<%
Vector restoreList = helper.getRestoreEntries();
Vector restoreDates = helper.getRestoreDates();
Vector restoreVersions = helper.getRestoreVersions();
Vector filesStatus = helper.getBackupFilesStatus();
%>
<% if (restoreList.size() == 0) { %>
<p>There are no backups currently available.</p>
<% } else { %>
<form action="<%= restoreURL.toString() %>" method="post">
<table class="input-radios" id="<uif:namespace />existingBackups">
<thead>
<tr>
<th></th>
<th>Name</th>
<th>Date</th>
<th>MSP Version</th>
<th>Remarks </th>
</tr>
</thead>
<tfoot>
<tr>
<td colspan="4" class="actionsOnSelected">
<input type="submit" name="<uif:namespace />submitButton" value="Restore" onclick="return confirm('This action requires MSP and all related services to be shut down. Console will be unavailable if the request is submitted. The server will restart automatically once restore has been completed.');" />
<input type="submit" name="<uif:namespace />submitButton" value="Remove" onclick="return confirm('This action will remove the backup archive. You will no longer be able to restore this backup. Continue?');" />
</td>
</tr>
</tfoot>
<tbody><%-- First one (most recent) is checked by default. Every other row has class="portlet-section-alternate". Note that each ID must be unique and must match the value of the "for" attribute on the corresponding "label" element. --%>
<%
for (int i = 0; i < restoreList.size(); i++) {
%>
<tr <%= (i % 2 == 1) ? " class=\"portlet-section-alternate\"" : "" %>>
<td><input type="radio" name="<uif:namespace />selectedBackup" value="<%= i %>" id="<uif:namespace />selectedBackup-<%= i %>" <%= (i == 0) ? "checked=\"checked\"" : "" %> /></td>
<td><label for="<uif:namespace />selectedBackup-<%= i %>"><%= restoreList.elementAt(i) %></label></td>
<td><%= dateFormat.format((Date)restoreDates.elementAt(i)) %></td>
<td><%= restoreVersions.elementAt(i) %></td>
<td><%= filesStatus.elementAt(i) %></td>
</tr>
<%
%>
</tbody>
</table>
</form>
<% } %>
<% } %>
<script type="text/javascript">
<![CDATA[//><!]]>
</script>
and my BackupManager.java is as follows where the code in bold and italic is called the restore()
//============================================================================
// Symbol Technologies P R O P R I E T A R Y S O U R C E C O D E
// C O N F I D E N T I A L
// Copyright (c) 2003 Symbol Technologies. All Rights Reserved.
// All information contained herein is the property of Symbol Technologies,
// or its Licensors, and are protected copyrights and trade secrets, and may
// be covered by U.S. patents. Any reproduction or dissemination of any
// portion of this document, of the software, or other works derived from it
// is strictly forbidden unless prior written permission is obtained from
// Symbol Technologies.
//============================================================================
package com.symbol.mss.sdf.services.backup;
import java.io.*;
import java.sql.Time;
import java.text.DateFormat;
import java.util.logging.FileHandler;
import java.util.logging.Formatter;
import java.util.logging.LogRecord;
import java.lang.Process;
import java.util.*;
import org.apache.avalon.framework.configuration.Configurable;
import org.apache.avalon.framework.configuration.Configuration;
import org.apache.avalon.framework.configuration.ConfigurationException;
import org.apache.avalon.framework.logger.LogEnabled;
import org.apache.avalon.framework.logger.Logger;
import com.symbol.mss.sdf.admin.AdministratorService;
import com.symbol.mss.sdf.backup.*;
import com.symbol.mss.sdf.data.*;
* @author nramaiah
* Service to perform scheduled backups of the system state.
public class BackupManager implements BackupService, DataHandler,
LogEnabled, Configurable {
// MSS Home Path
private static String mssHome = System.getProperty("phoenix.home", File.separator + "usr" +
File.separator + "local" +
File.separator + "mss" +
File.separator);
// Backup related definitions
private static final String BACKUP_LIST_FILE_NAME = "conf" + File.separator + "files_to_backup.txt";
private static final String BACKED_UP_LIST_FILE_NAME_SUFFIX = "_filesList.txt";
private static final String BACKUP_LOCATION = File.separator + "var" + File.separator + "lib" +
File.separator + "mss-backups" + File.separator;
private static final String BACKUP_PARTITION = File.separator + "var" + File.separator + "lib";
private static final String VERIFY_BACKUP = File.separator + "usr" + File.separator + "local" +
                                                       File.separator + "mss" + File.separator+"tools"+
                                                       File.separator+"backup"+File.separator+"verifyBackup.sh";
// DB backup/restore related definitions
private static final String DB_DUMP_LOCATION = File.separator + "var" + File.separator +
"lib" + File.separator +
"mysql-dumps" + File.separator;
private static final String DB_BACKUP_SCRIPT = "bin" + File.separator + "mysql_alldb_backup.sh";
private static final String DB_RESTORE_SCRIPT = "bin" + File.separator + "mysql_alldb_restore.sh";
// Private variables
private AdministratorService m_admin = null;
private Logger m_logger = null;
private String backupLocation = null;
private String backupListFileName = null;
private String backupPartition = null;
private int backupPartitionLimit = 90;
private String dbDumpLocation = null;
private String dbBackupScript = null;
private String dbRestoreScript = null;
private List servicesBackupList = null;
private String tarFileExtension =".tgz";
private String errFileExtension =".err";
private int exitValue=0;
* Default Constructor
public BackupManager() {
servicesBackupList = new ArrayList();
* Set the administrator service implementation. Link established by Broker service.
* @param admin reference to an implementation of AdministratorService
public void setAdministrator(AdministratorService admin) {
m_admin = admin;
* Set the job publisher service implementation. Link established by Broker service.
* @param jobPublisher reference to an implementation of JobPublisherService
public void setJobPublisher(DataChannel jobPublisher) {
jobPublisher.subscribe(this);
* Gets the backup manager object.
* @return backup manager object
public BackupService getBackupService() {
return this;
* Service lifecycle method.
* @param logger logger object to be used by the service
public void enableLogging(Logger logger) {
m_logger = logger;
* Service lifecycle method.
* @param configuration service configuration object
public void configure(Configuration configuration) throws ConfigurationException {
// Verify MSS Home path
if (!mssHome.endsWith(File.separator))
mssHome += File.separator;
// Get the location where the backup file needs to be placed
backupLocation = configuration.getChild("BackupLocation").getValue(BACKUP_LOCATION);
// Verify backup directory path
if (!backupLocation.startsWith(File.separator))
backupLocation = mssHome + backupLocation;
if (!backupLocation.endsWith(File.separator))
backupLocation += File.separator;
// Get the file listing the files/directories to be backed up
backupListFileName = configuration.getChild("FilesList").getValue(BACKUP_LIST_FILE_NAME);
// Verify backup list file name path
if (!backupListFileName.startsWith(File.separator))
backupListFileName = mssHome + backupListFileName;
// Get the partition where the backups are kept
backupPartition = configuration.getChild("BackupPartition").getValue(BACKUP_PARTITION);
// Verify backup partition path
if (!backupPartition.startsWith(File.separator))
backupPartition = File.separator + backupPartition;
if (backupPartition.endsWith(File.separator))
backupPartition = backupPartition.substring(0, (backupPartition.length()-1));
// Get the limit on the amount of free space on the backup partition
backupPartitionLimit = configuration.getChild("BackupPartitionLimit").getValueAsInteger(backupPartitionLimit);
// Get the location where the DB dump files will be placed
dbDumpLocation = configuration.getChild("DBDumpLocation").getValue(DB_DUMP_LOCATION);
// Verify DB dump directory path
if (!dbDumpLocation.startsWith(File.separator))
dbDumpLocation = mssHome + dbDumpLocation;
if (!dbDumpLocation.endsWith(File.separator))
dbDumpLocation += File.separator;
// Get the name of DB dump backup script
dbBackupScript = configuration.getChild("DBBackupScript").getValue(DB_BACKUP_SCRIPT);
// Verify backup script path
if (!dbBackupScript.startsWith(File.separator))
dbBackupScript = mssHome + dbBackupScript;
// Get the name of DB dump restore script
dbRestoreScript = configuration.getChild("DBRestoreScript").getValue(DB_RESTORE_SCRIPT);
// Verify restore script path
if (!dbRestoreScript.startsWith(File.separator))
dbRestoreScript = mssHome + dbRestoreScript;
* Individual services can supply a list of files/directories to be backed up.
* These are files apart from the files specified in conf/files_to_backup.txt and
* will be backed up as well.
* @param files list of files/directories
public void filesToBackup(List files) {
synchronized(this) {
if (files != null) {
if (files.size() > 0) {
// Add the list contents to the current backup list
for (int i=0; i<files.size(); i++) {
String tStr = (String)files.get(i);
// Check for absolute or relative path
if (tStr.startsWith(File.separator))
servicesBackupList.add(tStr);
else
servicesBackupList.add(mssHome + tStr);
else
m_logger.info("Empty list of filenames. Nothing added.");
else
m_logger.info("Null list of filenames. Nothing added.");
* Individual services can supply a list of files/directories to be backed up.
* Specified files will be added to the file defining the list of files to be backed up.
* @param files list of files/directories
private void persistFilesToBackup(List files) {
synchronized(this) {
if (files != null) {
if (files.size() > 0) {
// Add the list of files provided to the end of file
try {
File file = new File(backupListFileName);
if ((file == null) || (!file.exists()))
file.createNewFile();
// Seek to the end of the file
RandomAccessFile rFile = new RandomAccessFile(file, "rw");
if (rFile != null) {
rFile.seek(rFile.length());
// Write the list contents to the file
for (int i=0; i<files.size(); i++) {
String tStr = (String)files.get(i);
// Check for absolute or relative path
if (tStr.startsWith(File.separator))
rFile.writeBytes(tStr + "\n");
else
rFile.writeBytes(mssHome + tStr + "\n");
else
m_logger.error("Error opening file " + backupListFileName);
rFile.close();
catch (Exception ex) {
ex.printStackTrace();
m_logger.error("Error adding entries to file " + backupListFileName, ex);
else
m_logger.info("Empty list of filenames. Nothing added.");
else
m_logger.info("Null list of filenames. Nothing added.");
* Command to be run during the backup process. Individual services can
* provide shell commands that will be executed before backing up the files.
* @param command shell command to be executed
private void runCommand(String command) {
* Creates a shell script at the specified location that will backup the
* files listed in the List passed in.
* @param scriptFileName location where the script needs to be created
* @param backupFileName name for the tar file being created
* @param backupList list of files to be backed up
private void createBackupScript(String scriptFileName, String backupFileName, ArrayList backupList) throws Exception {
// Create a new StringBuffer to build the contents to be written to the script file
StringBuffer buffer = new StringBuffer();
// Add the initial comment in the start script
buffer.append("#!/bin/sh\n" + "set -x\n\n");
// Check if the partition has enough space
buffer.append("### Check if the partition has enough space\n" +
// "diskUsed=`df -k | grep \"" + backupPartition + "\" | awk '{print $5}' | cut -d\"%\" -f1`\n" +
               " diskUsed=`df -k \"" + backupPartition + "\" | awk '{print $5}' | cut -d\"%\" -f1 | grep -v Use`\n" +
"echo \"Partition " + backupPartition + " is $diskUsed% used.\"\n" +
"if [ \"$diskUsed\" -lt \"" + backupPartitionLimit + "\" ]\nthen\n" +
" echo \"Starting backup...\"\n\n");
// Shutdown semmd
buffer.append(" ### Shutdown semm\n" + " /etc/init.d/semm stop\n" +
" sleep 2\n\n");
// MSP Limited release and earlier builds stop mysql DB and backup the
// /var/lib/mysql directory as it is. Starting MSP 1.0 GA release, mysql
// dump script will be integrated which will create sql scripts to
// restore the database.
// Check if mysql dump creation script exists
File mysqlDumpScript = new File(dbBackupScript);
if (mysqlDumpScript.exists()) {
// MSP 1.0 GA and later releases
// Run the script that will generate sql scripts that would re-create the DB as it is
buffer.append(" ### Call mysql dump script\n" +
" " + dbBackupScript + "\n\n");
else {
// MSP Limited release
// Add command to shutdown mysql
buffer.append(" ### Shutdown mysql\n" + " /etc/init.d/mysql stop\n\n");
// Change to root directory and create the tgz file
buffer.append(" ### Create tgz file\n" + " cd /\n");
// Build up the tar file name from the current date and time
String fileName = null;
if ((backupFileName != null) && (backupFileName.length() > 0))
fileName = backupFileName;
else {
// File name not provided by user, build one using the timestamp
Calendar cal = Calendar.getInstance();
Date date = cal.getTime();
fileName = "MSS-"
+ DateFormat.getDateInstance().format(date).replaceAll(" ", "").replaceAll(",", "")+ "-"
+ (new Time(cal.getTimeInMillis())).toString().replaceAll(":", "").substring(0,4);
String tarFileName = fileName + ".tgz";
// Get the current MSP Version
String mspVersion = getMSPVersion();
// Gather all the files to be backed up. Add them to the tar command and
// also dump them into the file maintaining the list of files being backed up
String listStr = "";
for (int i=0; i<backupList.size(); i++)
listStr += (String)backupList.get(i) + "\n";
// Dump the current MSP version and the list of files being backed up into a manifest file
String listFileName = fileName + BACKED_UP_LIST_FILE_NAME_SUFFIX;
RandomAccessFile file = new RandomAccessFile(backupLocation + listFileName, "rw");
m_logger.info("List of files/directories being backed up:\n" + listStr);
file.writeBytes("### MSP Version: " + mspVersion + " ###\n");
file.writeBytes(listStr);
file.close();
// Add the tar command to the script
buffer.append(" echo \"Creating " + backupLocation + tarFileName + "...\"\n" +
" tar cvhfz " + backupLocation + tarFileName + " `grep -v \"MSP Version:\" " +
backupLocation + listFileName + "`\n\n");
// Check if free space on the backup partition has reduced below the limit
// If enough space left, backup is retained, "mss" is made the owner of the files,
// "backup" is made the group the files belong to,
// permissions changed to be "0660" and
// backup action declared a success
// Else, backup files are deleted and declared a failure
buffer.append(" ### Check if the partition has enough space left\n" +
//" diskLeft=`df -k | grep \"" + backupPartition + "\" | awk '{print $5}' | cut -d\"%\" -f1`\n" +
" diskLeft=`df -k \"" + backupPartition + "\" | awk '{print $5}' | cut -d\"%\" -f1 | grep -v Use`\n" +
" echo \"Partition " + backupPartition + " is $diskLeft% used.\"\n" +
" if [ \"$diskLeft\" -gt \"" + backupPartitionLimit + "\" ]\n" +
" then\n" +
" ### Failure\n" +
" echo \"Partition " + backupPartition + " does not have enough space.\"\n" +
" echo \"Backup " + backupLocation + tarFileName + " will be removed.\"\n" +
" rm -f " + backupLocation + fileName + "*\n" +
" echo \"Backup Failed.\"\n" +
" else\n" +
                    " tar tvzf " + backupLocation + tarFileName + " > /dev/null 2>&1\n" +
" if [ ! -s " + backupLocation + tarFileName + " -o $? -ne 0 ] \n" +
                    " then\n" +
                    " echo \"MSP Backup operation is not successful. The tar file " + backupLocation + tarFileName + " contains errors.\"\n" +
                    " echo \"Please take the backup again\"\n" +
                    "     touch "+backupLocation+fileName+".err\n" +
" else \n" +
" ### Success\n" +
" ### Change the owner, group and permissions for the backup files\n" +
" chown mss " + backupLocation + fileName + "*\n" +
" chgrp backup " + backupLocation + fileName + "*\n" +
" chmod 0660 " + backupLocation + fileName + "*\n" +
" echo \"Backup Completed.\"\n" +
" fi\n" +
" fi\n\n");
// MSP Limited release and earlier builds re-start mysql. Starting
// MSP 1.0 GA release, mysql is not stopped and so re-start is not
// needed. sql scripts created by the dump script get packed into
// the tar file and so are deleted.
// Check if mysql dump creation script exists
if (mysqlDumpScript.exists()) {
// MSP 1.0 GA and later releases
// Remove DB dump files
buffer.append(" ### Remove DB Dump Files\n" + " rm -f " + dbDumpLocation + "*\n\n");
else {
// MSP Limited release
// Start mysql
buffer.append(" ### Start mysql\n" + " /etc/init

11gR2 error: call a bounded task flow with method call as default activity

hi all,
We migrated several applications to the JDev 11g R2.
There are 2 applications that contain a bounded task flow where we define Method Call as default activity.
We need invoke specific actions before opening the page.
They run well with 11gR1.
But with *11G R2*, I can’t call directly this task flow with the following URL:
http://127.0.0.1:7101/MyAPP/faces/adf.task-flow?adf.tfId=my-flow-def&adf.tfDoc=/WEB-INF/flows/my-flow-def.xml
Message:
*<SecurityUtils><invokeURLAllowed> ADFc : impossible to call directly the task flow '/WEB-INF/flows/ my-flow-def.xml #my-flow-def' with the help of URL*
(original message: <SecurityUtils><invokeURLAllowed> ADFc : impossible d'appeler directement le flux de tâches '/WEB-INF/flows/ my-flow-def.xml #my-flow-def' à l'aide de l'URL.)
Any idea?
Thanks for you help

Hi,
Have a look at the task flow properties, in PatchSet1, a new feature "invokeURLAllowed" is added that prevents bounded task flows from being URL accessible for security reasons. You can swithc this feature on and off
Frank
Ps.: I though that bounded task flows that you call from a URL generally needed to have a viewActivity as the default activity

User defined workflow calling unix shell script

Hi
I have defined a workflow in OWB 10GR2 which calles a user defined object before calling the actual mapping.
The user defined object calls a unix shell script which sets things right in the shell before the mapping can run.
When executing the shell script from a unix shell myself it does exactly what I want
However if I call the same script from workflow it does not recognize any of the commands not even internal shell commands like ls, touch.
I've created a small test.sh script
#! /bin/bash
ls -l > listing.txt
Created a flow with a user_defined object of which property is set:
COMMAND.Value /home/oracle/test.sh
If I then deploy and start the flow get the following:
PF_WEB_00:TEST Success
/home/oracle/test.sh: line 2: ls: command not found
Anyone has any clue why this is or what I'm doing wrong?
Geert

Hi Lew,
Thanks for the reply.
This basically confirms what I've figured out so far.
I noticed I was able to get my script running by using absolute paths everywhere, after which my only problem was it could not resolve the TNS.
To bypass this I ended up copying all the path settings out of the .profile of my oracle user into my script after which the script ran fine.
At least now I know for sure what's causing it and that by making my scripts a bit more extensive then usual I can do what I please :)
Geert

Calling a java script function while page loads in ebiz

Hi OAF gurus,
I have a requirement of Calling a java script function at each OAF page renders or Loads.
I.e. when any OAF page loads or render in Oracle e-biz i have a java script function which needs to be called Is there any way to implement the above mentioned requirement.
Many thanks in advance..
Sourav

Hi!
From OAF classes java doc:
oracle.apps.fnd.framework.webui.OAPageBean
A class for processing and rendering HTML pages, designed to be invoked from either a JSP page or a servlet.
Allows you to:
Validate a user's session and redirect to a login page.
Set the servlet Response content type to the correct character set as defined by the ICX_CLIENT_IANA_ENCODING profile. (The character set should NOT be set in the JSP page ContentType declaration.)
Parse a HTTP Request and initialize BC4J application modules and view objects. (For HTML post, apply the content of the submitted form parameters to view objects.)
Render a HTML page header and body
It has 2 metods:
public void renderDocument()
Renders the HTML document. This is the most common API invoked by JSPs or servlets, and is used to render both the HTML header and body.
renderBody
public void renderBody()
Renders the HTML body only.
I think you can decompile this class or get the source from oracle and add your javascript code into this method.
When OA page rendered, your code would be added to avery page, i think
But it's some kind of hack or something ;-)

Call a Shell Script from a workflow

Hi,
I need to call a shell script from a workflow. How can I do this.
If the script takes any input, How can I pass that input to the script
and call the script in the workflow.
Suggestions are needed.
Thanks,
Pandu

Hi ,
I am executing the following java code :-
import java.io.BufferedWriter;
import java.io.IOException;
import java.io.OutputStreamWriter;
public class SetPermissions {
     * @param args
     public void runCmd()
          System.out.println("inside runCmd()");
     Runtime r = Runtime.getRuntime(); //get runtime information
     try
     Process Child = r.exec("/bin/sh") ; //execute command
     System.out.println("child process created..");
     BufferedWriter outCommand = new BufferedWriter(new OutputStreamWriter(Child.getOutputStream()));
     outCommand.write("test.sh");
     System.out.println("command executed..");
     outCommand.flush();
     Child.waitFor(); //wait for command to complete
     System.exit(Child.exitValue());
     catch(InterruptedException e)
     { //handle waitFor failure
     System.out.println("ERROR: waitFor failure");
     System.exit(10); //exit application with exit code 10
     catch(IOException e)
     { //handle exec failure
     System.out.println("ERROR: exec failure"+e);
     System.exit(11); //exit application with exit code 11
     public static void main(String[] args) {
          // TODO Auto-generated method stub
          SetPermissions setPer=new SetPermissions();
          setPer.runCmd();
The shell script test.sh is changing the access permissions for a particular folder on Unix server. The code is not exiting , and the acces permissions on the folder are also not changing.
If I execute the shell script directly , the access permissions gets changed on the folder. Please let me know the possible cause for this.

Call a shell script from ActiveSync form?

Hi,
I need to call a shell script from an ActiveSync form . How can I do this.
I want to execute shell script at time of account create, update, delete.
Thanks

I would probably accomplish this by calling the shell script via java, and invoking the java code via xpress code in your ActiveSync form.

Call a Perl Script from JSP

Hi guys,
I am developing an online ticket booking system.
i have come toa point where i need to call a perl script from JSP.
please let me know how to do it.
Basically, i need to call a function in perl script from JSP in order to encrypt my information.
Any help is appreciated.
Thanks in advance.
Chintan Shah

I haven't done this myself, but it seems like it is possible in Tomcat.
You can configure Tomcat to handle .cgi calls (it does this via a CGI servlet)
http://www.ftponline.com/javapro/2003_03/online/perl_teden_03_18_03/
http://tomcat.apache.org/tomcat-5.0-doc/cgi-howto.html
Once this is set up, theoretically you should be able to then use requestdispatcher and forward/include a cgi script to invoke the perl.
I don't know if you are using Tomcat or not though... :-)

UCCX 9.0.2 - Agent state problems when Default script is execute

Hello,
I need some help on that problem.
I created a special script I want to use as the default script in my application. When I use this special script as the main script, everything is fine.
But when I use this special script as the "default script" in my application, desabled the main script to force my special script to be executed, I have problems with the agent's states.
--> When my agent receives the call from UCCX, he becomes in reserved state but when he answers the call, instead of going in talking state, it goes to available state. The UCCX do not further monitor the call. The only way to hang up the call is with the telephone.
Thanks,

The default scripts are not meant to be used as call routing scripts. The intention is to allow you to gracefully bow out of the call, with a customized and friendly error message, versus the default Cisco message.
NoteRemember that the purpose of the default script is to gracefully terminate the call when the main script fails, not to have a fall back to provide the original services intended by the primary script. This distinction is important because using system resources to execute this default script may impair system performance. If the primary script fails too often, then you should fix the primary script rather than providing another script to attempt the same task.
Source: UCCX Getting Started with Scripts, Chapter 5 - Advanced Scripting Techniques, Section Advanced Error Handling, Subsection Using Default Scripts
Good Example
StartAccept (--Triggering Contact--)Play Prompt (--Triggering Contact--, P[whoops.wav] + DP[3000])Terminate (--Triggering Contact--)End
EDIT: August 1, 2013 - I just learned a new trick. If you need to only play a single prompt as your default script, as in the above "good example", then UCCX has a way to do this without creating a new default script, and setting it on every single application. You upload your prompt to the repository with the filename: "unrecov_error.wav". You can even have one per language! That's pretty cool!
Bad Example
StartAccept (--Triggering Contact--)...greeting......check for holidays......check business hours......deliver main menu of 7 choices......ask caller for account number......perform DB lookup on account number......check agents logged in......select resource......queue the caller for 5 minutes......route call to agent...End
I'm not saying this is why you are seeing the weird behavior, I'm just trying to inform you that you shouldn't be routing calls to Agents in your default script.
Anthony Holloway
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Run the jcwde once and call many APDU scripts simultaneously?

Hello everybody.I currentrly try to develop an applet and I was wondering if it is possible to run the jcwde tool just once and call many apdu scripts(.scr files).
For example let says that you create an applet which has functions(INStrunctions) such as:
1)Verify Pin
2)Create a Record
3)Read a Record and e.tc...
In one window you ran the jcwde tool and you open let say 2 windows.In the first DOS-window you call the APDU script for the verifation of the PIN and in the second window you ran the APDU script which is responsible for creating a record.(but the jcwde is ran just once)
I will really appreciate any help and asistance.
Thanks.

Hello again.I used to run multiple APDU script by using the apdutool and the jcwde once.
I tied today to run the multiple APDU scripts from the DOS but I had problem.The code of the APDU scripts are :
//Code of the createNew.scr
powerup;
//Select the installer-invoke the on-card installer
//CLA INS P1 P2 Lc |--- data fields==Lc ----------|
0x00 0xA4 0x04 0x00 0x09 0xa0 0x00 0x00 0x00 0x62 0x03 0x01 0x08 0x01 0x7F;
//create Newapplet-From the file jcwde.app(AID) Le=8..PINnumber=0102030405-Declare it here
0x80 0xB8 0x00 0x00 0x13 0x0a 0xa0 0x0 0x0 0x0 0x62 0x3 0x1 0xc 0x9 0x1 0x07 0x01 0x02 0x03 0x04 0x05 0x06 0x07 0x7F;
//Select Newapplet
0x00 0xA4 0x04 0x00 0x0a 0xa0 0x0 0x0 0x0 0x62 0x3 0x1 0xc 0x9 0x1 0x7F;
//powerdown;
And the code of the verify script is:
//powerup;
//Verify user's PIN input
//Cla INS P1 P2 Lc |--- PIN data from the demo1.scr APDU script--
0xB1 0x10 0x00 0x00 0x07 0x01 0x02 0x03 0x04 0x05 0x06 0x07 0x7F;
powerdown;
AS you can see the powerup command included only in the first file and the powerdown command in the second file.
I executed the files from the DOS command as following:
c:\>apdutool createNew.scr verify.scr
But it returns me the message:
com.sun.javacard.apdutool.ReaderWriterError: Lexical error at line 12, column 13
. Encountered <EOF> after "//powerdown;".
com.sun.javacard.apdutool.ReaderWriterError: Card powered down. (0x15)
The first file createNew.scr is executed properly and then it displays me the above message.
I also tried to run the multiple scripts with including the powerup and powerdown commands in the both files.No result.
Have you got idea what is going on?
Thank you.

Can any one tell me how can i call a shell script from pl/sql

i like to call shell script from pl/sql procedure.
can any one suggest how can i do this

Have you not mastered in asking the same kind of question ?
First do write a script...
no one will spoon feed you.
How can i call a shell script from procedure
How to call Shell Script from pl/sql block
-Sk

How can i call a shell script from procedure

I have a shell script.now i am i a situation to call that shell script from one of my procedures and need to get a value from that script.
can u suggest me that how can a call the shell script from pl/sql?

Is the same question you asked here
How to call Shell Script from pl/sql block
-SK

How to call a python script from a TestStand sequence?

Please tell me how is it possible to call a python script from a TestStand sequence.
Thank for your help in advance.
Imre

Here you can find some information about Python and LabVIEW:
http://forums.ni.com/ni/board/message?board.id=170&message.id=124424&query.id=149647#M124424
If you have LabVIEW, you could use LabVIEW steps to call your Phyton Scipts.
Another solution would be, to do, what is decriibed in the thread directly in TestStand:
You can call a dll or .NET assemblies directly from teststand, or use the "Call Executable" TestStep.

Aborted Calls cause Default script to be invoked

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