About JtextPane And Jtext Editor
Hello,
I want Copy some text from Jtextpane or JtextEditor with HTML contents.
I means If some Web Page are displayed on JtextPane as like "Hello world".
When i copy the text i want it with Tag information
<em>Hello World</em>. Is it possible with Jtext Pane.
By the Way from IE6.0 when we copy some text and Paste it on MSword, it display the text with as like as it was Web pages.
How MSword Knows the TAg Information from the Clipboard?
Best Regards of Forward.
Dimitra
but why the SimHIPPI.java can not invoke the method sumInfo()
I don't know, but that is not the right place for your code.
The paintComponent() method is invoked by the RepaintManager, whenever it determines a component needs to be repainted. This means the component may repaint itself when you aren't expecting it to be painted.
Code like that should be invoked from the Timer.
Similar Messages
-
JTextPane and the default PasteAction
Now here's a really bad problem. I'm writing a custom word processor in Java (isn't everyone?). I'm using a JTextPane, with an assigned HTMLEditorKit and an assigned HTMLDocument. Code as shown below:
this.vHtmlPane = new JTextPane();
this.vHtmlKit = new HTMLEditorKit();
this.vHtmlPane.setLayout(new BorderLayout());
this.vHtmlPane.setEditorKit(this.vHtmlKit);
this.vHtmlDoc = new HTMLDocument();
this.vHtmlPane.setDocument(this.vHtmlDoc);
this.vHtmlDoc.addUndoableEditListener(this.vUndoMgr);So far so good. Now, following all the documentation I could find, setting up cut and paste is as easy as the following:
JMenu mEdit = new JMenu("Edit");
mEdit.add(this.getActionByName(this.vHtmlKit.cutAction));
mEdit.add(this.getActionByName(this.vHtmlKit.copyAction));
mEdit.add(this.getActionByName(this.vHtmlKit.pasteAction));Where getActionByName() is implemented from:
private void createActionTable(HTMLEditorKit htmlKit) {
this.vActionMap = new HashMap();
Action[] actions = htmlKit.getActions();
for(int i = 0; i<actions.length; i++) {
Action a = actions;
this.vActionMap.put(a.getValue(Action.NAME),a);
private Action getActionByName(String name) {
return (Action)(this.vActionMap.get(name));
The problem is when I go to paste something using ctrl-v (I'm developing on WinXP). I get an IllegalArgumentException followed by a whole lot of nullpointers and then everything goes to hell. My work machine just hangs, and my home machine reboots. The circumstances are like so:
ctrl-c from Textpad or Notetabpro or any true text editor - works fine.
ctrl-c from Mozilla or anything that adds anything remotely like html code to the clipboard - hell in a handbasket.
I've traced the problem through several levels of the core JDK, and it seems that all the screaming starts in the TransferHandler classes importData(JComponent comp, Transferable t) method. Something about that and the interaction with the HTMLDocument trying to handle the import of html tags. Beyond that I'm kinda stumped. I would have thought that the default behaviour for an HTMLDocument paste would be to url-encode incoming text, but it seems that it pastes it wholesale, at which point the HTMLDocument refreshes and chokes on the tags it did not generate.
I would appreciate any insight into how to override the default paste action or even better, how to fix it so the default paste action stops blowing up the app. I'd write my own default paste action without bothering the luminaries on this board, but after diving several levels into the EditorKit and finding such things as Flavor and Transferable classes and a PasteAction married to the EditorKit class... it just seemed like I must be missing the trick somehow.
The particulars:
Jdk: Sun 1.4.2_04
IDE: JBuilder X patch 3
WinXP sans the e-vile SP2 (so I'm on SP1)
Anyone have any ideas?A little more background...
I traced a paste event all the way through, and I'm getting the fatal error at line 231 in HTMLEditorKit:
public void read(Reader in, Document doc, int pos) throws IOException, BadLocationException {
if (doc instanceof HTMLDocument) {
HTMLDocument hdoc = (HTMLDocument) doc;
Parser p = getParser();
if (p == null) {
throw new IOException("Can't load parser");
if (pos > doc.getLength()) {
throw new BadLocationException("Invalid location", pos);
ParserCallback receiver = hdoc.getReader(pos);
Boolean ignoreCharset = (Boolean)doc.getProperty("IgnoreCharsetDirective");
p.parse(in, receiver, (ignoreCharset == null) ? false : ignoreCharset.booleanValue());
receiver.flush();
} else {
super.read(in, doc, pos);
}Line 231 is the receiver.flush() call, at which point a RuntimeException is thrown and caught at line 212 in the EventDispatchThread class pumpOneEventForHierarchy method.
C'mon guys - this has got to be a bug! I traced while pasting some text from Notepad and that went fine. Then I pasted from Mozilla, and got the above. I can't see the state of the objects in the core Java classes (can't seem to get JBuilder to show that), but that's what's happening.
I'm going to hit post on this now, and then stop runtime debugging on JBuilder and watch my computer reboot. Can anyone shed some light on this??? -
How to work JQuery and content editor webpart functionality in sharepoint 2013?
Hi all,
I have a requirement to display the list data in share-point page by using JQuery and content editor web-part. could you please any one suggest the process to display the list data using JQuery and ContentEditorWebpart.
Thanks in advance.
Thanks,
phani kumar
Phani kumarHi,
From your description, my understanding is that you want to show a list data in a page using jQuery and Content Query Web Part.
You could use SharePoint REST API to accomplish your requirement, please refer to this code below:
<div id="listData">
</div>
<script src="https://code.jquery.com/jquery-1.11.1.min.js" type="text/javascript"></script><script type="text/javascript">
$(document).ready(function(){
//replace your list title
$.ajax({
url: _spPageContextInfo.webAbsoluteUrl + "/_api/web/lists/getbytitle('customlist03')/items",
type: "GET",
headers: {"accept": "application/json;odata=verbose"},
success: function (data) {
if (data.d.results) {
var obj = data.d.results;
for(var i = 0; i < obj.length; i++)
$("#listData").append("<div>title "+obj[i].Title+"</div>");
error: function (xhr) {
alert(xhr.status + ': ' + xhr.statusText);
</script>
The screenshot below is my result:
Please refer to these articles:
Working with lists and list items with REST
https://msdn.microsoft.com/en-us/library/office/dn292552.aspx
SharePoint 2013 – CRUD on List Items Using REST Services & jQuery
http://www.plusconsulting.com/blog/2013/05/crud-on-list-items-using-rest-services-jquery/
You can also get list data using JavaScript Client Object Model(JSOM), you could refer to this article:
How to: Complete basic operations using JavaScript library code in SharePoint 2013
https://msdn.microsoft.com/en-us/library/office/jj163201.aspx?f=255&MSPPError=-2147217396
Here is a link about how to add code into page via Content Editor Web Part:
http://blogs.msdn.com/b/sharepointdev/archive/2011/04/14/using-the-javascript-object-model-in-a-content-editor-web-part.aspx
Best Regards,
Vincent Han
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected] -
JTextPane and Horizontal Scrollbars
Hi there,
I had written an app that included an Event Log, and all was good in my
world.
Then one of the app users commented they would like errors to stand out within the log!
I said "No Problem" but it turns out to be a major bloody headache!!!!!
I was using a JTextArea but after reading some posts on this forum I decided to use a JTextPane. I found some code for changing the font colour, and everything appeared to be working fine ;-)
...until that is I realised my HORIZONTAL_SCROLLBAR_AS_NEEDED was never needed as the text had started to wrap ;-(
I have tried searching this site and none of the suggestions work for me, the vertical scroll works fine - and I am really stuck. Therefore:
Is there a way to get the Horizontal scroll bar working in a JTextPane?
Is there an alternative to JTextPane that will allow me to control font colour by line?
Do you even know what I am harping on about?
Or should I admit defeat and add a second JTextArea and a button to switch between my two event types??
Any suggestions would be greatly received!
P.S. Below is the edited code that I think is responsible for my problem :0)
public class EventLogGUI extends JPanel
private JPanel jpLog = new JPanel();
private StyledDocument sdLog = new DefaultStyledDocument();
private JTextPane jtpLog = new JTextPane( sdLog );
private MutableAttributeSet mas = new SimpleAttributeSet();
private JScrollPane jspLog;
public EventLogGUI()
this.setBounds( 5, 7, 407, 256 );
this.setBorder( BorderFactory.createLoweredBevelBorder() );
this.setLayout( null );
this.add( jpLog );
jspLog = new JScrollPane( jtpLog,JScrollPane.VERTICAL_SCROLLBAR_ALWAYS,JScrollPane.HORIZONTAL_SCROLLBAR_AS_NEEDED );
jspLog.setBounds( 12, 25, 372, 180 );
jpLog.setLayout( null );
jpLog.setBounds( 5, 5, 397, 218 );
jpLog.add( jspLog );
jtpLog.setEditable( false );
jtpLog.setMargin( new Insets ( 2, 2, 2, 2 ) );
public void initialiseGUI()
Vector events = uploadEventLog();
String event;
jtpLog.setText( "" );
for ( int i = 0; i < events.size(); i++ )
event = "" + events.elementAt( i );
if ( event.length() >= 8 && event.substring( 0, 8 ).equals( "WARNING:" ) )
StyleConstants.setForeground( mas, Color.red );
else
StyleConstants.setForeground( mas, Color.black );
try
sdLog.insertString( sdLog.getLength(), event + "\n", mas );
catch( Exception e )
}Hi!
just wondered if you've searched the forum already. If not: always do that before posting.
I searched and found this helpful:
http://forum&threadID=256602
the solution found in that thread is to extend the JTextPane and add a setLineWrap-method:
class JTextWrapPane extends JTextPane {
boolean wrapState = true;
JTextArea j = new JTextArea();
* Constructor
JTextWrapPane() {
super();
public JTextWrapPane(StyledDocument p_oSdLog) {
super(p_oSdLog);
public boolean getScrollableTracksViewportWidth() {
return wrapState;
public void setLineWrap(boolean wrap) {
wrapState = wrap;
public boolean getLineWrap(boolean wrap) {
return wrapState;
} now you can use JTextWrapPane instead of JTextPane:
// instead of private JTextPane jtpLog = new JTextPane( sdLog );
private JTextWrapPane jtpLog = new JTextWrapPane( sdLog );and set JTextWrapPane.setLineWrap(false):
jtpLog.setLineWrap(false);It may not be the non plus ultra, but it seamed to work for me. ;) -
I am using Elements 13 and photoshop editor has stopped working can you help
I am using Elements 13 and photoshop editor has stopped working can you help
hi Andaleeb sorry to hijack Stephanie's thread!
I don't get any crash reports, it starts to open then just stops, nothing happens. ive tried getting in through the organiser but that doesn't work either.
I think my laptop is Windows 8 (its a fairly new laptop, does that sound about right?)
it was working Saturday I'm quite new to using it so no real workflow, just playing around with effects. ive only had it about a month
Thanks
Natalie -
Hello!
Here's what I'm trying to do: I have a window that needs to display String data which is constantly being pumped in from a background thread. Each String that comes in represents either "sent" or "recieved" data. The customer wants to see sent and recieved data together, but needs a way to differentiate between them. Since the Strings are being concatinated together into a JTextPane, I need to highlight the background of each String with a color that represents whether it is "sent" (red) or "recieved" (blue) data. Should be easy right? Well, not really...
Before I describe the problem I'm having, here is a small example of my highlighting code for reference:
private DefaultStyledDocument doc = new DefaultStyledDocument();
private JTextPane txtTest = new JTextPane(doc);
private Random random = new Random();
private void appendLong() throws BadLocationException {
String str = "00 A9 10 20 20 50 10 39 69 FF F9 00 20 11 99 33 00 6E ";
int start = doc.getLength();
doc.insertString(doc.getLength(), str, null);
int end = doc.getLength();
txtTest.getHighlighter().addHighlight(start, end, new DefaultHighlighter.DefaultHighlightPainter(randomColor()));
private Color randomColor() {
int r = intRand(0, 255);
int g = intRand(0, 255);
int b = intRand(0, 255);
return new Color(r, g, b);
private int intRand(int low, int hi) {
return random.nextInt(hi - low + 1) + low;
}As you can see, what I'm trying to do is append a String to the JTextPane and highlight the new String with a random color (for testing). But this code doesn't work as expected. The first String works great, but every subsequent String I append seems to inherit the same highlight color as the first one. So with this code the entire document contents will be highlighted with the same color.
I can fix this problem by changing the insert line to this:
doc.insertString(doc.getLength()+1, str, null);With that change in place, every new String gets its own color and it all works great - except that now there's a newline character at the beginning of the document which creates a blank line at the top of the JTextPane and makes it look like I didn't process some of the incomming data.
I've tried in veign to hack that newline character away. For example:
if (doc.getLength() == 0) {
doc.insertString(doc.getLength(), str, null);
} else {
doc.insertString(doc.getLength()+1, str, null);
} But that causes the 2nd String to begin on a whole new line, instead of continuing on the first line like it should. All the subsequent appends work good though.
I've also tried:
txtTest.setText(txtTest.getText()+str);That makes all the text line up correctly, but then all the previous highlighting is lost. The only String that's ever highlighted is the last one.
I'm getting close to submitting a bug report on this, but I should see if anyone here can help first. Any ideas are much appreciated!It may work but it is nowhere near the correct
solution.It seems to me the "correct" solution would be for Sun to fix the issue, because it seems they are secretly inserting a newline character into my Document. Here's a compilable program that shows what I mean:
import java.awt.BorderLayout;
import java.awt.Color;
import java.awt.EventQueue;
import java.awt.event.ActionEvent;
import java.awt.event.ActionListener;
import java.awt.event.WindowAdapter;
import java.awt.event.WindowEvent;
import java.util.Random;
import javax.swing.JButton;
import javax.swing.JFrame;
import javax.swing.JScrollPane;
import javax.swing.JTextPane;
import javax.swing.text.BadLocationException;
import javax.swing.text.DefaultHighlighter;
import javax.swing.text.DefaultStyledDocument;
public class TestFrame extends JFrame {
private JButton btnAppend = new JButton("Append");
private DefaultStyledDocument doc = new DefaultStyledDocument();
private JTextPane txtPane = new JTextPane(doc);
private Random random = new Random();
public TestFrame() {
setSize(640, 480);
setLocationRelativeTo(null);
addWindowListener(new WindowAdapter() {
public void windowClosing(WindowEvent e) {
dispose();
getContentPane().add(new JScrollPane(txtPane), BorderLayout.CENTER);
getContentPane().add(btnAppend, BorderLayout.SOUTH);
btnAppend.addActionListener(new ActionListener() {
public void actionPerformed(ActionEvent e) {
doBtnAppend();
private void doBtnAppend() {
try {
String str = "00 A9 10 20 20 50 10 39 69 FF F9 00 20 11 99 33 00 6E ";
int start = doc.getLength();
* This line causes all highlights to have the same color,
* but the text correctly starts on the first line.
doc.insertString(doc.getLength(), str, null);
* This line causes all highlights to have the correct
* (different) colors, but the text incorrectly starts
* on the 2nd line.
// doc.insertString(doc.getLength()+1, str, null);
* This if/else solution causes the 2nd appended text to
* incorrectly start on the 2nd line, instead of being
* concatinated with the existing text on the first line.
* (a newline character is somehow inserted after the first
* line)
// if (doc.getLength() == 0) {
// doc.insertString(doc.getLength(), str, null);
// } else {
// doc.insertString(doc.getLength()+1, str, null);
int end = doc.getLength();
txtPane.getHighlighter().addHighlight(start, end, new DefaultHighlighter.DefaultHighlightPainter(randomColor()));
} catch (BadLocationException e) {
e.printStackTrace();
public static void main(String[] args) {
EventQueue.invokeLater(new Runnable() {
public void run() {
new TestFrame().setVisible(true);
private Color randomColor() { return new Color(intRand(0, 255), intRand(0, 255), intRand(0, 255)); }
private int intRand(int low, int high) { return random.nextInt(high - low + 1) + low; }
}Try each of the document insert lines in the doBtnAppend method and watch what it does. (comment out the other 2 of course)
It wastes resources and is inefficient. A lot of work
goes on behind the scenes to create and populate a
Document.I tracked the start and end times in a thread loop to benchmark it, and most of the time the difference is 0 ms. When the document gets to about 7000 characters I start seeing delays on the order of 60 ms, but I'm stripping off text from the beginning to limit the max size to 10000. It might be worse on slower computers, but without a "correct" and working solution it's the best I can come up with. =) -
Is there another way of getting apps from the appstore without putting your credit card number in, ive heard about the itunes gift card thing can anybody just give me more info about that and how i can buy free things free things from the appstore...pls help as im only a teenager and have no credit credit and my parents dont trust me with theres and they dont care about the fact that you can set up a password/.... PLEASE SOMEONE HELP I WILL BE SO GRATEFUL... And i would really like to get the iphone 4 but if there is no way of etting apps without your credit number then i would have to get a samsung galaxy s3 maybe ...
You can set up an Apple ID without a credit card.
Create iTunes Store account without credit card - Support - Apple - http://support.apple.com/kb/ht2534 -
when i start firefox, everything starts normal then my homepage (igoogle) starts to load, gets to about 30% and stops. from there i can click on links or bookmark and a new tab will open but no page will load. i can't get anywhere. then when i close firefox it appears to close normally but when i try to reopen firefox i get a message that firefox is still running but not responding and the only way to shut it down is to reboot. when it first occured i was running beta 6 (since it became available, i also used beta 4 & beta 5) i then uninstalled beta 6 and downloaded and installed ver 5 same problem. i then did a system restore to a time before the problem.. no luck. i'm not sure what to try next. IE & chrome both work fine
I'm in exactly the same boat - dead at blue screen, only option is to salvage using target mode.
I don't currently have access to another Mac to do target mode. I was planning to buy a new Mac this fall anyway, though. 2 questions in preparation for that purchase:
1) Is there anything I can do before buying a new Mac to make the salvage process more successful? ie, should I spend the time and money going to the genius bar to have them help me get from totally crippled to partially crippled? (As for expertise, I'm a proficient consumer-grade user, but Apple Support walked me through the safe-boot process, etc.)
2) Is Apple going to provide 10.5 once it is released to people who buy a new Mac in these 6 weeks pre-release?
Thanks for your help,
Bailey -
Problem with JTextPane and StateInvariantError
Hi. I am having a problem with JTextPanes and changing only certain text to bold. I am writing a chat program and would like to allow users to make certain text in their entries bold. The best way I can think of to do this is to add <b> and </b> tags to the beginning and end of any text that is to be bold. When the other client receives the message, the program will take out all of the <b> and </b> tags and display any text between them as bold (or italic with <i> and </i>). I've searched the forums a lot and figured out several ways to make the text bold, and several ways to determine which text is bold before sending the text, but none that work together. Currently, I add the bold tags with this code: (note: messageDoc is a StyledDocument and messageText is a JTextPane)
public String getMessageText() {
String text = null;
boolean bold = false, italic = false;
for (int i = 0; i < messageDoc.getLength(); i++) {
messageText.setCaretPosition(i);
if (StyleConstants.isBold(messageDoc.getCharacterElement(i).getAttributes()) && !bold) {
bold = true;
if (text != null) {
text = text + "<b>";
else {
text = "<b>";
else if (StyleConstants.isBold(messageDoc.getCharacterElement(i).getAttributes()) && bold) {
// Do nothing
else if (!StyleConstants.isBold(messageDoc.getCharacterElement(i).getAttributes()) && bold) {
bold = false;
if (text != null) {
text = text + "</b>";
else {
text = "</b>";
try {
if (text != null) {
text = text + messageDoc.getText(i,1);
else {
text = messageDoc.getText(i, 1);
catch (BadLocationException e) {
System.out.println("An error occurred while getting the text from the message document");
e.printStackTrace();
return text;
} // end getMessageText()When the message is sent to the other client, the program searches through the received message and changes the text between the bold tags to bold. This seems as if it should work, but as soon as I click on the bold button, I get a StateInvariantError. The code for my button is:
public void actionPerformed(ActionEvent evt) {
if (evt.getSource() == bold) {
MutableAttributeSet bold = new SimpleAttributeSet();
StyleConstants.setBold(bold, true);
messageText.getStyledDocument().setCharacterAttributes(messageText.getSelectionStart(), messageText.getSelectionStart() - messageText.getSelectionEnd() - 1, bold, false);
} //end actionPerformed()Can anyone help me to figure out why this error is being thrown? I have searched for a while to figure out this way of doing what I'm trying to do and I've found out that a StateInvariantError has been reported as a bug in several different circumstances but not in relation to this. Or, if there is a better way to add and check the style of the text that would be great as well. Any help is much appreciated, thanks in advance.Swing related questions should be posted in the Swing forum.
Can't tell from you code what the problem is because I don't know the context of how each method is invoked. But it would seem like you are trying to query the data in the Document while the Document is being updated. Try wrapping the getMessageText() method is a SwingUtilities.invokeLater().
There is no need to write custom code for a Bold Action you can just use:
JButton bold = new JButton( new StyledEditorKit.BoldAction() );Also your code to build the text String is not very efficient. You should not be using string concatenation to append text to the string. You should be using a StringBuffer or StringBuilder. -
Firefox 5 worked fine. I installed Firefox 7, and when I ran it, tabs would just say "connecting to..." and hang. Restarting did not help. Websites open fine in IE and Chrome. Disabled all firewalls and antivirus, did not help. Uninstalled and reinstalled Firefox 5, everything worked fine again. This was using Vista 64-bit.
Upgraded to Windows 7, uninstalled Firefox 5, installed Firefox 7, had same problem. Uninstalled Firefox 7 completely (including the profile information, I saved that information in another folder), restarted computer, and installed Firefox 7 using a completely clean profile. Did not install any add-ons, checked to make sure all plug-ins were up-to-date, and updated plugins.
Now when I start Firefox, I can load 3 or 4 or 5 tabs fine -- after those first few tabs are open, I cannot open or refresh any other tabs -- including about:config and the add-on manager -- I have to restart Firefox. The hangup doesn't appear to be related to what websites I am attempting to open, but it looks like the number is the problem. I have run through all of the FAQ procedures, including changing the max number of network connections to 48, and the problem does not seem to go away.
As a side note, I had this same problem when I tried to go from version 5 to version 6 as well. Version 5 is the most recent version that worked on my system.Can you try Aurora - download it from http://www.mozilla.org/en-US/firefox/channel/
And let us know how it works. -
I used to be able to press 1 button to get to my Google Home page, but now that I have downloaded the latest version of Mozilla Firefox, the "home page" is now information about Firefox and at the top of my computer, there is a question about security that needs me to say 'no' each time. I do not want to go through these steps every time I start my system.
See these articles for some suggestions:
*https://support.mozilla.org/kb/Firefox+has+just+updated+tab+shows+each+time+you+start+Firefox
*https://support.mozilla.org/kb/How+to+set+the+home+page - Firefox supports multiple home pages separated by '|' symbols
*http://kb.mozillazine.org/Preferences_not_saved -
i'm trying to update my itunes to 10.5.2 but it freezes on about 55% and i can't sync my iphone 4s untill i updates... PLEASE HELP!
Have you disabled your virus protection?
-
My iphone 4 is dead after I updated to ios 6.1.3 it doesnt turn on and doesnt respond to itunes also. Visited Apptronix service desk but they say there is nothing they can do about it, and they have charged INR 10640 for a new one. Is there anybody with similar problem....
Hm... Try this----> http://support.apple.com/kb/ht1808 or http://osxdaily.com/2010/12/04/ipad-dfu-mode/
-
Best avenue to file complaints about bill and have them resolved
I have been a customer since before 2005 and went with Ntelos in November, I called the night I was at Ntelos to ask Verizon what my contract buy outs were and I was given the prices. The representative tried to offer me whatever promotions she could offer (there wasn't many) and I declined service (there she should have took the initiative to ask about disconnecting). Since my bf opted to keep his number his phone disconnected automatically. I was told my Verizon phone would cycle off within 24 - 48 hours by the Ntelos rep. That was not the case so I called verizon to ensure my phone would disconnect and they told it would at the end of the billing cycle (december 20) which makes sense. I understand I would be responsible for the November - December. Anyways, December 20th rolls around and mind you I've called already to ensure it will take place and it doesn't. I phone in and come to find out the person who took my orders didn't complete the disconnection and now I have to wait until January 20th for it to cycle off and I can finally pay my bill! Well get this in my November - December bill they've charged me $51 for Monthly access (I have a work discount) and $49.99 for insurance and smartphone access for 12/21 - 1/20 and won't refund my $51 as they say that I called out on the phone. I turned the phone on and had voicemails that I think I checked around the time period that they are mentioning (1 day) and that data was used (1 day) I had no outbound calls after December 11th my birthday. Because there are no comments in my account (that I specifically asked them to make) my phone should have been disconnected when I had called in the first of December... really!?! The phone should have been turned off regardless and it was one day out of 30 seriously? I mean the phone has been turned off this whole time and literally only checked to make sure Verizon did their job. I CAN'T HELP IT YOU DON'T KNOW HOW TO DO YOUR JOB, I PUT THE EFFORT IN MULTIPLE TIMES TO LET YOU KNOW MY PHONE NEEDED TO BE DISCONNECTED YOU SHOULD HAVE KEPT RECORD OF IT!!! What really heats me up is that I was told a supervisor would give me a call back after they got out of a meeting and I have not rec'd a call back yet. VERIZON Reps/Supervisors your customers are the reason why you have get a paycheck, I suggest you start treating them a little better. You can't seriously tell me giving me back my $51 for service I DID NOT USE (except according to you for one day you can't even give me details about?) is really going to hurt your pockets. I've been jerked around by your reps for the last 2 months as one told me my contracts were up in January and I shouldn't' be charged for disconnection fees at all, she credited me those termination fees but they later got rejected (after she said her supervisor approved while I was on hold) and NO ONE HAD THE COURTESY TO NOTIFY ME!
I've worked in customer service before and I'll be first to tell you that your reps are not trained very well and you have horrible ethic! You should not charge your customers for an error that was your fault; especially since it was your reps that I asked specifically to note my account and didn't (this isn't my first rodeo with you all, it should be standard procedure to give your reps time to comment before throwing them into another phone call). I'm not doing this for my health here, that $51 could buy diapers and baby food for my daughter and you are crazy if you think I'm going to let it slip through my fingers to line your pockets. I will keep escalating it until you do something about it and I don't care that you already gave me an inconvenience credit I deserve that and my $51 so don't try to justify it that way! This has been way more than an inconvenience, so don't worry I'll inconvenience you as well!
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon ModeratorWith my new provider I am only using the chat function to settle anything with them so I can save the conversations I've had with them (not that I've had any issues thus far). It should be standard procedure for them to comment your account while they are on the phone with you before hanging up. I should have been annoying and asked them to read back their comments (hindsight ugh!). I'm sorry that you are having to deal with this as well, just know you are not the only one receiving horrible customer service. I'll share with you what I wrote on their Facebook page. They really should take some accountability for their actions and have better follow up on resolving issues (or train their representatives better). I can't stand having to talk to another person time and time again explaining the same thing i just explained to 3 people before them.
Almost immediately, I received some attention after posting this:
Dear Verizon,
I am appalled, especially after reading your credo, that you are refusing to credit back money that is owed to me because your representatives didn't take the necessary time that they should have to comment (after I specifically asked) in my account after I diligently called in multiple times to ensure that my disconnection took place when it was scheduled to and was told that it would (an ongoing issue since the beginning of December). Come to find out that the representatives I spoke with prior to December 20th didn't do their jobs correctly by not entering the disconnection orders in. "Verizon Credo- a set of principles that describes our culture of integrity, respect, performance excellence and accountability. The Credo is a blueprint that directs us to live up to the highest standards possible when serving our customers, shareowners, communities and each other." Let me school you on something here because it appears that you just put that mission statement up on your website 'cause it sounds good, you certainly do not follow through! Accountability: Noun - the quality or state of being accountable; especially an obligation or willingness to accept responsibility or to account for one's actions (i.e. public officials lacking accountability). It doesn't matter that you cannot find any proof in my statements it doesn't change the fact that it happened and I am not a liar. I seriously wouldn't exhaust this must effort had I been lying. I'll take this a step further and reference your statement "we focus outward on the customer, not inward. We make it easy for customers to do business with us, by listening, anticipating and responding to their needs." First of all, when I made my initial call to you all asking what my contract buyout prices were and your rep tried to offer me promotions (or lack there of) to keep me as a customer and I declined she should have "anticipated" my need for disconnection. I shouldn't have had to jump through so many hoops to get my service disconnected from you all and pay my final bill. It's not my fault that your representatives weren't trained well enough to correctly put through disconnection orders. Based on my interactions with your customer service I could see where people would disconnect their services regularly!!!!! You are not making it easy for me to severe ties with you and conduct BUSINESS and you are not responding to my NEEDS. I think you forget that I could be a potential customer in the future. If it's one thing I learned from my Communications Degree is that negative feedback will reach more consumers vs. positive feedback of a company and how they handle their business. I have 1,000 plus facebook friends and twitter followers so I'm pretty sure my negative experience could reach quite a few people! You say you have integrity? How is it moral uprightness to charge me for a whole month of service (regardless if the phone was turned on once) for a billing period that shouldn't have existed if your customer service reps did their job correctly? I suggest that you all take a good look at the way you are treating your current customers because we are the reason you get a paycheck! You should make your customers a priority especially if they've been with you for 10 + years regardless if they are disconnecting service or not! How about following through, taking ACCOUNTABILITY and having that supervisor representative call me back from my phone conversation last night like I am a priority (how every customer should be treated) and helping me get the money that I am owed, regardless if the phone had been turned on for a short period (your rep couldn't even tell me what numbers I supposedly called - exactly the phone has been off since December 20th if not before unless turned on to confirm disconnection)! Oh but let me guess did you all forget to put that in my account comments as well? Probably like there is no mention of the formal complaint I filed against some of your representatives that there was supposedly no ticket number for. I thought I was going to regret leaving Verizon for another provider but it turns out that I only wish I would have left sooner and actually gone to a authorized dealer/ Verizon Store to process my disconnection because your customer service line is a joke! -
We have always used one iTunes account and I want to crate a new account for my daughter. What is the best way to go about this and will she need to download free apps again?
Not going to happen the way you want it to.
When you add a gift card balance to the Apple ID, it's available for the Apple ID.
Probably best to create unique Apple ID's for each... this will also make things easier in the future as purchases are eternally tied to the Apple ID they were purchased with.
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