Account needs sorting once and for all PLEASE!

Hi, I have sent an email to moderators here as I did last time. Last time I was given a rebate, for incorrect bill. My bill AGAIN has not been worked out correctly. To be frank I am fed up of rubbish BT not sorting out my problems since September last year.
One thing cannot be done at a time, my whole account especially online is all in a mess, nothing is as it should be, and someone needs to go on a computer to go through it with a toothcomb to fix it. Rebate on a bill is not going to change the fact my bills are being generated incorrectly. STILL!
I wish to SPEAK by phone to anyone who can fix this as I am not going to continue this way with BT, and if they even try to charge me for no honouring my side of the contract, then I shall end up taking this up with a solicitor. I have even been charged £10 on my new bill for not honouring my direct debit, considering one of the foreign advisors had promised my bill would not go out my bank, but it did try to, twice and I was charged £50 from my bank, and you even try to charge me £10 for YOUR mistakes.
I am fed up. I have 8 months left on this so called contract. I do not intend to go on like this for that amount of time. I want my account sorted out once and for all PLEASE!
I apologise to you forum admin, and I know this is NOT your error, I am merely really frustrated at the lack of communication to fix my problems and have spoken via phone 3 times since my last forum entry to try fix my online account, and have been promised again it would be fixed and it is not.
Thank you

Hi thebillies,
We were looking into this for you and had reported a fault to try and get to the bottom of the discrepancies.
I'll make sure that you get an update on this later today.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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