Adding Email Queue Item to Queue from Contact - How can i put the Contact in From Field?

Question

Hi Guys,
A contact completes our webform on our website. The comments box text on the webform goes into a hidden comments box on the contact form which in turn triggers a workflow to create an email message and queue item which adds the email message to a queue for
a response from one of the sales team. I am unable to populate the 'From' field on the email message with the Regarding Contact or Contact details in order for me to be able to just hit reply to answer the query.
Any ideas on how i can acheive this?
Thanks
Dave
David Kelly

Answer 1

Hi  David using Custom Workflow you can achieve this . Below is the sample code.
protected override void Execute(CodeActivityContext executionContext)
//Create the tracing service
try
//Create the context
IExecutionContext context = executionContext.GetExtension<IExecutionContext>();
IOrganizationServiceFactory serviceFactory = executionContext.GetExtension<IOrganizationServiceFactory>();
IOrganizationService service = serviceFactory.CreateOrganizationService(context.UserId);
ITracingService tracer = executionContext.GetExtension<ITracingService>();
bool isEmailmatches = false;
EntityReference incident = EmailActivityLookup.Get(executionContext);
RetrieveRequest request = new RetrieveRequest();
request.ColumnSet = new ColumnSet(new string[] { "from", "description", "subject" });
request.Target = new EntityReference("email", incident.Id);
string email = string.Empty;
string senderqueue = string.Empty;
string senderqueueFOC = string.Empty;
bool senderqueueOutput = false;
bool senderqueueOutputFOC = false;
Guid SenderQueueId = Guid.Empty;
Entity entity = (Entity)((RetrieveResponse)service.Execute(request)).Entity;
EntityCollection IncommingParty = null;
IncommingParty = (EntityCollection)entity["from"];
for (int i = 0; i < IncommingParty.Entities.Count; i++)
if (IncommingParty != null && IncommingParty[i].LogicalName
== "activityparty")
EntityReference PartyReference =
(EntityReference)IncommingParty[i]["partyid"];
// Checking if email is sent by CRM Account
if (PartyReference.LogicalName == "systemuser")
// Retrieve sender Account record
Entity User = service.Retrieve("systemuser",
PartyReference.Id, new ColumnSet(true));
// wod_Account = new Entity("account");
email = User.Attributes["internalemailaddress"].ToString();
if (email.Contains("[email protected]") == true)
senderqueue = "Tier 1 Email";
if (email.Contains("ford.com") == true)
senderqueue = "Tier 1 Email";
if (email.Contains(".ca") == true)
senderqueueFOC = "FOC Tier 1 Email - English ";
if (email.Contains("icollection.com") == true)
senderqueue = "Tier 1 Email";
QueryByAttribute querybyattribute2 = new QueryByAttribute("queue");
querybyattribute2.ColumnSet = new ColumnSet("name", "queueid");
querybyattribute2.Attributes.AddRange("name");
// Value of queried attribute to return.
querybyattribute2.Values.AddRange(senderqueue);
EntityCollection retrieved2 = service.RetrieveMultiple(querybyattribute2);
foreach (var c in retrieved2.Entities)
// string Queueid = c.Attributes.Contains("queueid").ToString();
SenderQueueId = c.GetAttributeValue<System.Guid>("queueid");
if (senderqueue != null && senderqueue != string.Empty)
senderqueueOutput = true;
if (senderqueueFOC != null && senderqueueFOC != string.Empty)
senderqueueOutputFOC = true;
this.OutSenderSearchFOC.Set(executionContext, senderqueueOutputFOC);
this.OutSenderSearch.Set(executionContext, senderqueueOutput);
catch (Exception ex)
Helpers.Throw(String.Format("An error occurred in the {0} Workflow.",
this.GetType().ToString()),
ex);
[ReferenceTarget("email")]
[Input("EmailActivity")]
public InArgument<EntityReference> EmailActivityLookup { get; set; }
[Output("OutSenderSearch")]
public OutArgument<bool> OutSenderSearch { get; set; }
[Output("OutSenderSearchFOC")]
public OutArgument<bool> OutSenderSearchFOC { get; set; }
Here i am doing many things but you can see how to rerieve data from  activity party. Please let me know for any clarification.
Abhishek