Adminstator password fails, can't start up from the Disk, etc.

I can not update any software or even make use of disk utilities. My password isn't accepted, even after starting in the safe mode and changing the password. My Administrator name doesn't appear as well. There is no start up ping. This all happened 5 days ago when I went to update the operating system. I have only been able to reboot from the startup disk once. The computer won't let me start up this way again.
Any ideas would be helpful.
I have removed all documents that must be saved onto an external hard drive. But, I can't even load a new system. I have tried various versions with no luck.

Thank you for your assistance.
I have tried this except for the last two steps. I left the start up disk stay in the computer and let it start up without holding down the "c" key. Ever since then I don't get the start up ping.
My son things there might be something wrong with the BIOS, but that is just more computer words to me.
I'm wondering if buying a new hard drive and loading the system in might be the easier and less frustrating way to go. I've also thought about loading the operating system on an external hard drive and start up with that hard drive to see what takes place.
Again, thanks for your assistance.

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