Adobe Acrobat 9 Pro - distributed form - unreadable reponses

Have Adobe Acrobat 9 Pro - created a distributed form for emailing - emailed it to parents and most files come back readable - have 4 file that are not readable - they will print okay but they are not readable by the "responses" files - tried to save them a a new pdf file but new saved files also came back unreadable by responses file. The readable files are of a size 257K whereas the non-readable file sizes are much smaller - any ideas as to what is happening to these?

The files may have been filed out on a Mac using Preview not Reader. Preview is known to cause problem wrt form fields.

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Firstly many apologies if this is a stupid question or if it has been answered before, but I'm very new to using FormsCentral only in the past few days.
I purchased an Individual Creative cloud, single app plan at £17.58 per month for only Adobe Acrobat Pro X1, I am able it seems allowed to create forms etc, however are there any responses per form limit for my subscription? when looking at the features for the Adobe Acrobat Pro X1 product it only says FormsCentral is included and does not suggest any limitations. However, I've seen other comments which suggest needing to upgrade, but I have not seen any messages asking me to. I would prefer to know the limitations now rather than doing an important project form and then suddenly see messages appear once 50, or so responses have arrived ?
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You get a free subscription with FormsCentral with Acrobat Pro XI. You will only be able to create one form and collect 50 responses. To get more functionality, you'll need to upgrade to basic or plus plan. Please check out Pricing options - Free, Basic, and Plus options | Adobe FormsCentral.
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