Adobe Air 3.7 Runtime issue

Application Overview: The application is a digital book in which the user has a set of tools like pen, eraser, highlight and so on... The user can create annotations using the tools on top of the digital book and can save the annotations created to user local system.
Requirement: The application is expected to work fine with the latest Adobe Air runtime 3.7 as how it was working with the previous runtimes.
Problem: The application is getting crashed when we create some annotation and exit the application in “Adobe air run time 3.7”, and also this occurs only in some systems irrespective of any windows OS( XP, windows 7 ) tested. But the application works fine if we have the “Adobe air run time 2.6”. Please find the error details that we got when the application got crashed.
Problem signature:
  Problem Event Name: APPCRASH
  Application Name:         test.exe
  Application Version:     0.0.0.0
  Application Timestamp:              4d7a7dd4
  Fault Module Name:    Adobe AIR.dll
  Fault Module Version: 3.7.0.1860
  Fault Module Timestamp:          51817f6f
  Exception Code:             c0000005
  Exception Offset:           001ad406
  OS Version:      6.0.6000.2.0.0.256.6
  Locale ID:           1033
  Additional Information 1:           4ec5
  Additional Information 2:           ef785832683e1b4fae1b2e480d9b0736
  Additional Information 3:           ba57
  Additional Information 4:           89efb5c517e1b2fb1203cf77a6175804
Read our privacy statement:
  http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Regards,
Basker D

Same here. This has only started happening since using the AIR 3.7 runtime and debugger.
Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    RCMS Desktop 3.exe
  Application Version:    0.0.0.0
  Application Timestamp:    51a69f23
  Fault Module Name:    Adobe AIR.dll
  Fault Module Version:    3.7.0.2090
  Fault Module Timestamp:    51a6a3cb
  Exception Code:    c0000005
  Exception Offset:    001ad866
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    2057
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

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    [2011-09-21:06:20:32] Relaunching with elevation
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    [2011-09-21:06:39:30] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:39:30] Runtime Installer end with exit code 7
    [2011-09-21:06:39:40] Runtime Installer end with exit code 7
    [2011-09-21:06:41:16] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:06:41:16] Commandline is:
    [2011-09-21:06:41:16] No installed runtime detected
    [2011-09-21:06:41:23] Relaunching with elevation
    [2011-09-21:06:41:23] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5f4d.tmp\adobe air installer.exe -ei
    [2011-09-21:06:41:32] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:06:41:32] Commandline is: -stdio \\.\pipe\AIR_5904_0 -ei
    [2011-09-21:06:41:32] No installed runtime detected
    [2011-09-21:06:41:32] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:06:41:32] Installing msi at c:\users\phil\appdata\local\temp\air5f4d.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:06:41:32] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:41:32] Rolling back install of c:\users\phil\appdata\local\temp\air5f4d.tmp\setup.msi
    [2011-09-21:06:41:32] Rollback complete
    [2011-09-21:06:41:32] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:41:32] Runtime Installer end with exit code 7
    [2011-09-21:06:41:41] Runtime Installer end with exit code 7
    [2011-09-21:06:46:44] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:06:46:44] Commandline is:
    [2011-09-21:06:46:44] No installed runtime detected
    [2011-09-21:06:46:52] Relaunching with elevation
    [2011-09-21:06:46:52] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5aca.tmp\adobe air installer.exe -ei
    [2011-09-21:06:46:56] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:06:46:56] Commandline is: -stdio \\.\pipe\AIR_6308_0 -ei
    [2011-09-21:06:46:56] No installed runtime detected
    [2011-09-21:06:46:56] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:06:46:56] Installing msi at c:\users\phil\appdata\local\temp\air5aca.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:06:46:56] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:46:56] Rolling back install of c:\users\phil\appdata\local\temp\air5aca.tmp\setup.msi
    [2011-09-21:06:46:56] Rollback complete
    [2011-09-21:06:46:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:46:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:46:58] Runtime Installer end with exit code 7
    [2011-09-21:06:54:29] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:06:54:29] Commandline is:
    [2011-09-21:06:54:29] No installed runtime detected
    [2011-09-21:06:54:33] Relaunching with elevation
    [2011-09-21:06:54:33] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air7942.tmp\adobe air installer.exe -ei
    [2011-09-21:06:54:35] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:06:54:35] Commandline is: -stdio \\.\pipe\AIR_4300_0 -ei
    [2011-09-21:06:54:35] No installed runtime detected
    [2011-09-21:06:54:36] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:06:54:36] Installing msi at c:\users\phil\appdata\local\temp\air7942.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:06:54:36] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:54:36] Rolling back install of c:\users\phil\appdata\local\temp\air7942.tmp\setup.msi
    [2011-09-21:06:54:36] Rollback complete
    [2011-09-21:06:54:36] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:06:54:36] Runtime Installer end with exit code 7
    [2011-09-21:06:54:38] Runtime Installer end with exit code 7
    [2011-09-21:08:29:22] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:08:29:22] Commandline is:
    [2011-09-21:08:29:22] No installed runtime detected
    [2011-09-21:08:29:25] Relaunching with elevation
    [2011-09-21:08:29:25] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air556f.tmp\adobe air installer.exe -ei
    [2011-09-21:08:29:29] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:29:29] Commandline is: -stdio \\.\pipe\AIR_7108_0 -ei
    [2011-09-21:08:29:29] No installed runtime detected
    [2011-09-21:08:29:29] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:29:29] Installing msi at c:\users\phil\appdata\local\temp\air556f.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:29:29] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:29:29] Rolling back install of c:\users\phil\appdata\local\temp\air556f.tmp\setup.msi
    [2011-09-21:08:29:29] Rollback complete
    [2011-09-21:08:29:29] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:29:29] Runtime Installer end with exit code 7
    [2011-09-21:08:34:00] Runtime Installer end with exit code 7
    [2011-09-21:08:36:08] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:36:08] Commandline is:
    [2011-09-21:08:36:08] No installed runtime detected
    [2011-09-21:08:36:11] Relaunching with elevation
    [2011-09-21:08:36:11] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air7bf3.tmp\adobe air installer.exe -ei
    [2011-09-21:08:36:13] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:36:13] Commandline is: -stdio \\.\pipe\AIR_6760_0 -ei
    [2011-09-21:08:36:13] No installed runtime detected
    [2011-09-21:08:36:13] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:36:13] Installing msi at c:\users\phil\appdata\local\temp\air7bf3.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:36:13] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:36:13] Rolling back install of c:\users\phil\appdata\local\temp\air7bf3.tmp\setup.msi
    [2011-09-21:08:36:13] Rollback complete
    [2011-09-21:08:36:13] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:36:13] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:36:13] Runtime Installer end with exit code 7
    [2011-09-21:08:36:15] Runtime Installer end with exit code 7
    [2011-09-21:08:36:45] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:36:45] Commandline is:
    [2011-09-21:08:36:45] No installed runtime detected
    [2011-09-21:08:36:49] Relaunching with elevation
    [2011-09-21:08:36:49] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air13de.tmp\adobe air installer.exe -ei
    [2011-09-21:08:36:52] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:36:52] Commandline is: -stdio \\.\pipe\AIR_4472_0 -ei
    [2011-09-21:08:36:52] No installed runtime detected
    [2011-09-21:08:36:52] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:36:52] Installing msi at c:\users\phil\appdata\local\temp\air13de.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:36:52] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:36:52] Rolling back install of c:\users\phil\appdata\local\temp\air13de.tmp\setup.msi
    [2011-09-21:08:36:52] Rollback complete
    [2011-09-21:08:36:52] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:36:52] Runtime Installer end with exit code 7
    [2011-09-21:08:36:52] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:37:03] Runtime Installer end with exit code 7
    [2011-09-21:08:37:53] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:08:37:53] Commandline is:
    [2011-09-21:08:37:53] No installed runtime detected
    [2011-09-21:08:37:54] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:08:37:54] Commandline is:
    [2011-09-21:08:37:54] No installed runtime detected
    [2011-09-21:08:37:55] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:08:37:55] Commandline is:
    [2011-09-21:08:37:55] No installed runtime detected
    [2011-09-21:08:38:01] Relaunching with elevation
    [2011-09-21:08:38:01] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air18cd.tmp\adobe air installer.exe -ei
    [2011-09-21:08:38:11] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:38:11] Commandline is: -stdio \\.\pipe\AIR_3020_0 -ei
    [2011-09-21:08:38:11] No installed runtime detected
    [2011-09-21:08:38:11] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:38:11] Installing msi at c:\users\phil\appdata\local\temp\air18cd.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:38:11] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:38:11] Rolling back install of c:\users\phil\appdata\local\temp\air18cd.tmp\setup.msi
    [2011-09-21:08:38:11] Rollback complete
    [2011-09-21:08:38:11] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:38:11] Runtime Installer end with exit code 7
    [2011-09-21:08:38:13] Runtime Installer end with exit code 7
    [2011-09-21:08:38:20] Relaunching with elevation
    [2011-09-21:08:38:20] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air2903.tmp\adobe air installer.exe -ei
    [2011-09-21:08:38:22] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:38:22] Commandline is: -stdio \\.\pipe\AIR_6784_0 -ei
    [2011-09-21:08:38:22] No installed runtime detected
    [2011-09-21:08:38:22] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:38:22] Installing msi at c:\users\phil\appdata\local\temp\air2903.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:38:22] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:38:22] Rolling back install of c:\users\phil\appdata\local\temp\air2903.tmp\setup.msi
    [2011-09-21:08:38:22] Rollback complete
    [2011-09-21:08:38:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:38:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:38:22] Runtime Installer end with exit code 7
    [2011-09-21:08:38:23] Runtime Installer end with exit code 7
    [2011-09-21:08:38:25] Relaunching with elevation
    [2011-09-21:08:38:25] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air1b7c.tmp\adobe air installer.exe -ei
    [2011-09-21:08:38:27] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:38:27] Commandline is: -stdio \\.\pipe\AIR_4472_0 -ei
    [2011-09-21:08:38:27] No installed runtime detected
    [2011-09-21:08:38:27] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:38:27] Installing msi at c:\users\phil\appdata\local\temp\air1b7c.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:38:27] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:38:27] Rolling back install of c:\users\phil\appdata\local\temp\air1b7c.tmp\setup.msi
    [2011-09-21:08:38:27] Rollback complete
    [2011-09-21:08:38:27] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:38:27] Runtime Installer end with exit code 7
    [2011-09-21:08:38:38] Runtime Installer end with exit code 7
    [2011-09-21:08:38:58] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:08:38:58] Commandline is:
    [2011-09-21:08:38:58] No installed runtime detected
    [2011-09-21:08:39:02] Relaunching with elevation
    [2011-09-21:08:39:02] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air22cc.tmp\adobe air installer.exe -ei
    [2011-09-21:08:39:04] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:39:04] Commandline is: -stdio \\.\pipe\AIR_7868_0 -ei
    [2011-09-21:08:39:04] No installed runtime detected
    [2011-09-21:08:39:05] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:39:05] Installing msi at c:\users\phil\appdata\local\temp\air22cc.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:39:05] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:39:05] Rolling back install of c:\users\phil\appdata\local\temp\air22cc.tmp\setup.msi
    [2011-09-21:08:39:05] Rollback complete
    [2011-09-21:08:39:05] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:39:05] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:39:05] Runtime Installer end with exit code 7
    [2011-09-21:08:39:08] Runtime Installer end with exit code 7
    [2011-09-21:08:39:37] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-09-21:08:39:37] Commandline is:
    [2011-09-21:08:39:37] No installed runtime detected
    [2011-09-21:08:39:43] Relaunching with elevation
    [2011-09-21:08:39:43] Launching subprocess with commandline c:\users\phil\appdata\local\temp\airb885.tmp\adobe air installer.exe -ei
    [2011-09-21:08:39:46] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:39:46] Commandline is: -stdio \\.\pipe\AIR_6488_0 -ei
    [2011-09-21:08:39:46] No installed runtime detected
    [2011-09-21:08:39:46] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:39:46] Installing msi at c:\users\phil\appdata\local\temp\airb885.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:39:47] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:39:47] Rolling back install of c:\users\phil\appdata\local\temp\airb885.tmp\setup.msi
    [2011-09-21:08:39:47] Rollback complete
    [2011-09-21:08:39:47] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:39:47] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:39:47] Runtime Installer end with exit code 7
    [2011-09-21:08:42:54] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:42:54] Commandline is:
    [2011-09-21:08:42:54] No installed runtime detected
    [2011-09-21:08:42:58] Relaunching with elevation
    [2011-09-21:08:42:58] Launching subprocess with commandline c:\users\phil\appdata\local\temp\airba4a.tmp\adobe air installer.exe -ei
    [2011-09-21:08:43:01] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:43:01] Commandline is: -stdio \\.\pipe\AIR_7176_0 -ei
    [2011-09-21:08:43:01] No installed runtime detected
    [2011-09-21:08:43:01] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:43:01] Installing msi at c:\users\phil\appdata\local\temp\airba4a.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:43:01] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:43:01] Rolling back install of c:\users\phil\appdata\local\temp\airba4a.tmp\setup.msi
    [2011-09-21:08:43:01] Rollback complete
    [2011-09-21:08:43:01] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:43:02] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:43:02] Runtime Installer end with exit code 7
    [2011-09-21:08:43:03] Runtime Installer end with exit code 7
    [2011-09-21:08:43:09] Runtime Installer end with exit code 7
    [2011-09-21:08:48:47] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:48:47] Commandline is:
    [2011-09-21:08:48:47] No installed runtime detected
    [2011-09-21:08:48:55] Relaunching with elevation
    [2011-09-21:08:48:55] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air1b9b.tmp\adobe air installer.exe -ei
    [2011-09-21:08:48:55] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:48:55] Commandline is: -stdio \\.\pipe\AIR_5568_0 -ei
    [2011-09-21:08:48:55] No installed runtime detected
    [2011-09-21:08:48:56] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:48:56] Installing msi at c:\users\phil\appdata\local\temp\air1b9b.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:48:56] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:48:56] Rolling back install of c:\users\phil\appdata\local\temp\air1b9b.tmp\setup.msi
    [2011-09-21:08:48:56] Rollback complete
    [2011-09-21:08:48:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:48:56] Runtime Installer end with exit code 7
    [2011-09-21:08:49:26] Runtime Installer end with exit code 7
    [2011-09-21:08:56:37] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:56:37] Commandline is:
    [2011-09-21:08:56:37] No installed runtime detected
    [2011-09-21:08:59:53] Relaunching with elevation
    [2011-09-21:08:59:53] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air41b1.tmp\adobe air installer.exe -ei
    [2011-09-21:08:59:53] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:08:59:53] Commandline is: -stdio \\.\pipe\AIR_5656_0 -ei
    [2011-09-21:08:59:53] No installed runtime detected
    [2011-09-21:08:59:53] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:08:59:53] Installing msi at c:\users\phil\appdata\local\temp\air41b1.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:08:59:53] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:59:53] Rolling back install of c:\users\phil\appdata\local\temp\air41b1.tmp\setup.msi
    [2011-09-21:08:59:53] Rollback complete
    [2011-09-21:08:59:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:59:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:08:59:53] Runtime Installer end with exit code 7
    [2011-09-21:09:07:06] Runtime Installer end with exit code 7
    [2011-09-21:09:07:39] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:09:07:39] Commandline is:
    [2011-09-21:09:07:39] No installed runtime detected
    [2011-09-21:09:07:44] Relaunching with elevation
    [2011-09-21:09:07:44] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air62c8.tmp\adobe air installer.exe -ei
    [2011-09-21:09:07:44] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
    [2011-09-21:09:07:44] Commandline is: -stdio \\.\pipe\AIR_7504_0 -ei
    [2011-09-21:09:07:44] No installed runtime detected
    [2011-09-21:09:07:44] Starting silent runtime install. Installing runtime version 2.7.1.19610
    [2011-09-21:09:07:44] Installing msi at c:\users\phil\appdata\local\temp\air62c8.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
    [2011-09-21:09:07:44] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:09:07:44] Rolling back install of c:\users\phil\appdata\local\temp\air62c8.tmp\setup.msi
    [2011-09-21:09:07:44] Rollback complete
    [2011-09-21:09:07:44] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-09-21:09:07:44] Runtime Installer end with exit code 7
    [2011-09-21:09:07:59] Runtime Installer end with exit code 7

    I'm sorry you're running into installation issues with AIR.  Microsoft has just released a new utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.
    Microsoft Install and Uninstall Fix It
    If you still encounter problems, I created a vb script called AIR zapper that might also help.  You can find it on this post: http://forums.adobe.com/message/3737276#3737276
    Thanks,
    Chris

  • Error in installing Adobe AIR runtime (Windows)

    I've been trying to install TeeBoard to be used with OBS, however, AIR will not install no matter what i do. I've followed all the help on the support page and none of it worked. It keeps saying i need administrator access even though i'm running it as an administrator. Additionally, every time i double click a .air extension to try and install the application it wont open up with the windows installer.
    [2014-03-10:19:54:56] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2014-03-10:19:54:56] Commandline is: -silent -eulaAccepted -programMenu AdobeHelp.air
    [2014-03-10:19:54:56] No installed runtime detected
    [2014-03-10:19:54:56] Invoking Application Installer for combined install
    [2014-03-10:19:54:56] Launching subprocess with commandline C:\Users\JONATH~1\AppData\Local\Temp\AIR1D44.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\JONATH~1\AppData\Local\Temp\AIR1D44.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Jonathon%20Beliveau/Downloads/Adobe%20CS6%20Master%20Collection/payloads /AdobeHelp/AdobeHelp.air
    [2014-03-10:19:54:56] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2014-03-10:19:54:56] Commandline is: -runtime C:\Users\JONATH~1\AppData\Local\Temp\AIR1D44.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Jonathon%20Beliveau/Downloads/Adobe%20CS6%20Master%20Collection/payloads /AdobeHelp/AdobeHelp.air
    [2014-03-10:19:54:56] No installed runtime detected
    [2014-03-10:19:54:56] Unpackaging file:///C:/Users/Jonathon%20Beliveau/Downloads/Adobe%20CS6%20Master%20Collection/payloads /AdobeHelp/AdobeHelp.air to C:\Users\Jonathon Beliveau\AppData\Local\Temp\fla28A9.tmp
    [2014-03-10:19:55:01] Application signature verified
    [2014-03-10:19:55:01] Unpackaging/validation complete
    [2014-03-10:19:55:01] Converting unpackaged application to a native installation package in C:\Users\Jonathon Beliveau\AppData\Local\Temp\fla398B.tmp
    [2014-03-10:19:55:01] Native installation package creation succeeded
    [2014-03-10:19:55:01] Starting silent combined runtime and app install.
    Installing runtime version 3.1.0.4880.
    Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 4.0.244 to C:\Program Files (x86)\Adobe using the source file at file:///C:/Users/Jonathon%20Beliveau/Downloads/Adobe%20CS6%20Master%20Collection/payloads /AdobeHelp/AdobeHelp.air
    [2014-03-10:19:55:01] Installing msi at C:\Users\JONATH~1\AppData\Local\Temp\AIR1D44.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2014-03-10:19:55:03] Installing msi at C:\Users\Jonathon Beliveau\AppData\Local\Temp\fla398B.tmp\setup.msi with guid {7451619F-5377-BE39-26FC-4685CB012ABB}
    [2014-03-10:19:55:07] Application Installer end with exit code 0
    [2014-03-10:19:55:07] Subprocess app installer succeeded
    [2014-03-10:19:55:07] Runtime Installer end with exit code 0
    [2014-03-10:19:57:49] Runtime Installer begin with version 2.7.1.19600 on Windows 7 x86
    [2014-03-10:19:57:49] Commandline is: -silent -eulaAccepted -programMenu WidgetBrowser.air
    [2014-03-10:19:57:49] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-03-10:19:57:49] Invoking Application Installer for combined install
    [2014-03-10:19:57:49] Launching subprocess with commandline C:\Users\JONATH~1\AppData\Local\Temp\AIRC5A3.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\JONATH~1\AppData\Local\Temp\AIRC5A3.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Jonathon%20Beliveau/Downloads/Adobe%20CS6%20Master%20Collection/payloads /AdobeDreamweaverWidgetsBrowser1.0-mul/WidgetBrowser.air
    [2014-03-10:19:57:49] Application Installer begin with version 2.7.1.19600 on Windows 7 x86
    [2014-03-10:19:57:49] Commandline is: -runtime C:\Users\JONATH~1\AppData\Local\Temp\AIRC5A3.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Jonathon%20Beliveau/Downloads/Adobe%20CS6%20Master%20Collection/payloads /AdobeDreamweaverWidgetsBrowser1.0-mul/WidgetBrowser.air
    [2014-03-10:19:57:49] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-03-10:19:57:50] Unpackaging file:///C:/Users/Jonathon%20Beliveau/Downloads/Adobe%20CS6%20Master%20Collection/payloads /AdobeDreamweaverWidgetsBrowser1.0-mul/WidgetBrowser.air to C:\Users\Jonathon Beliveau\AppData\Local\Temp\flaCE89.tmp
    [2014-03-10:19:57:50] Application signature verified
    [2014-03-10:19:57:50] Unpackaging/validation complete
    [2014-03-10:19:57:50] No app located for appID 'com.adobe.WidgetBrowser' and pubID ''
    [2014-03-10:19:57:50] Converting unpackaged application to a native installation package in C:\Users\Jonathon Beliveau\AppData\Local\Temp\flaD0DA.tmp
    [2014-03-10:19:57:51] Native installation package creation succeeded
    [2014-03-10:19:57:51] Starting silent app installation to C:\Program Files (x86)\Adobe. Installing app com.adobe.WidgetBrowser version 2.0 Build 348 using the source file at file:///C:/Users/Jonathon%20Beliveau/Downloads/Adobe%20CS6%20Master%20Collection/payloads /AdobeDreamweaverWidgetsBrowser1.0-mul/WidgetBrowser.air
    [2014-03-10:19:57:51] Installing msi at C:\Users\Jonathon Beliveau\AppData\Local\Temp\flaD0DA.tmp\setup.msi with guid {1907FB7F-C178-4C59-AB2B-1075AFF15FEB}
    [2014-03-10:19:57:52] Application Installer end with exit code 0
    [2014-03-10:19:57:52] Subprocess app installer succeeded
    [2014-03-10:19:57:52] Runtime Installer end with exit code 0
    [2014-09-21:01:35:35] Runtime Installer begin with version 15.0.0.249 on Windows 7 x86
    [2014-09-21:01:35:35] Commandline is:
    [2014-09-21:01:35:35] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-09-21:01:35:40] Relaunching with elevation
    [2014-09-21:01:35:40] Launching subprocess with commandline c:\users\jonath~1\appdata\local\temp\air3cfc.tmp\adobe air installer.exe -ei
    [2014-09-21:01:35:41] Runtime Installer begin with version 15.0.0.249 on Windows 7 x86
    [2014-09-21:01:35:41] Commandline is: -stdio \\.\pipe\AIR_10716_0 -ei
    [2014-09-21:01:35:41] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-09-21:01:35:42] Starting silent runtime update. Updating runtime from version 3.1.0.4880 to version 15.0.0.249
    [2014-09-21:01:35:42] Installing msi at c:\users\jonath~1\appdata\local\temp\air3cfc.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-09-21:01:35:43] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:01:35:43] Rolling back install of c:\users\jonath~1\appdata\local\temp\air3cfc.tmp\setup.msi
    [2014-09-21:01:35:43] Rollback complete
    [2014-09-21:01:35:43] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:01:35:43] Runtime Installer end with exit code 7
    [2014-09-21:01:36:13] Runtime Installer end with exit code 7
    [2014-09-21:01:36:41] Runtime Installer begin with version 15.0.0.249 on Windows Vista x86
    [2014-09-21:01:36:41] Commandline is:
    [2014-09-21:01:36:41] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-09-21:01:36:46] Relaunching with elevation
    [2014-09-21:01:36:46] Launching subprocess with commandline c:\users\jonath~1\appdata\local\temp\air3fab.tmp\adobe air installer.exe -ei
    [2014-09-21:01:36:47] Runtime Installer begin with version 15.0.0.249 on Windows 7 x86
    [2014-09-21:01:36:47] Commandline is: -stdio \\.\pipe\AIR_10476_0 -ei
    [2014-09-21:01:36:47] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-09-21:01:36:48] Starting silent runtime update. Updating runtime from version 3.1.0.4880 to version 15.0.0.249
    [2014-09-21:01:36:48] Installing msi at c:\users\jonath~1\appdata\local\temp\air3fab.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-09-21:01:36:48] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:01:36:48] Rolling back install of c:\users\jonath~1\appdata\local\temp\air3fab.tmp\setup.msi
    [2014-09-21:01:36:48] Rollback complete
    [2014-09-21:01:36:48] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:01:36:48] Runtime Installer end with exit code 7
    [2014-09-21:01:36:50] Runtime Installer end with exit code 7
    [2014-09-21:01:37:12] Runtime Installer begin with version 15.0.0.249 on Windows Vista x86
    [2014-09-21:01:37:12] Commandline is:
    [2014-09-21:01:37:12] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-09-21:01:37:17] Relaunching with elevation
    [2014-09-21:01:37:17] Launching subprocess with commandline c:\users\jonath~1\appdata\local\temp\airbb40.tmp\adobe air installer.exe -ei
    [2014-09-21:01:37:17] Runtime Installer begin with version 15.0.0.249 on Windows Vista x86
    [2014-09-21:01:37:17] Commandline is: -stdio \\.\pipe\AIR_10276_0 -ei
    [2014-09-21:01:37:17] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-09-21:01:37:17] Starting silent runtime update. Updating runtime from version 3.1.0.4880 to version 15.0.0.249
    [2014-09-21:01:37:17] Installing msi at c:\users\jonath~1\appdata\local\temp\airbb40.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-09-21:01:37:18] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:01:37:18] Rolling back install of c:\users\jonath~1\appdata\local\temp\airbb40.tmp\setup.msi
    [2014-09-21:01:37:18] Rollback complete
    [2014-09-21:01:37:18] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:01:37:18] Runtime Installer end with exit code 7
    [2014-09-21:01:37:19] Runtime Installer end with exit code 7
    [2014-09-21:01:37:57] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2014-09-21:01:37:57] Commandline is: "C:\Users\Jonathon Beliveau\Downloads\TeeBoard\TeeBoard v0.1.5.air"
    [2014-09-21:01:37:57] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-09-21:01:37:58] Unpackaging file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air to C:\Users\Jonathon Beliveau\AppData\Local\Temp\fla7877.tmp
    [2014-09-21:01:37:58] Unpackaging/validation complete
    [2014-09-21:01:37:58] Application has unknown namespace http://ns.adobe.com/air/application/3.7. Attempting immediate runtime update
    [2014-09-21:01:37:58] Begin runtime update download from http://airdownload.adobe.com/air/3/windows/x86/add/3.7/update
    [2014-09-21:01:37:58] Download destination is C:\Users\Jonathon Beliveau\AppData\Roaming\Adobe\AIR\Updater\Update
    [2014-09-21:01:37:58] Unpackaging http://airdownload.adobe.com/air/3/windows/x86/add/3.7/update to C:\Users\Jonathon Beliveau\AppData\Roaming\Adobe\AIR\Updater\Update
    [2014-09-21:01:38:16] Unpackaging complete
    [2014-09-21:01:38:16] Download success
    [2014-09-21:01:38:16] Successfully downloaded immediate update. Invoking downloaded installer
    [2014-09-21:01:38:16] Launching subprocess with commandline C:\Users\Jonathon Beliveau\AppData\Roaming\Adobe\AIR\Updater\Update\updater -x1 file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air
    [2014-09-21:01:38:17] Application Installer end with exit code 0
    [2014-09-21:01:38:19] Runtime Installer begin with version 15.0.0.249 on Windows 7 x86
    [2014-09-21:01:38:19] Commandline is: -x1 file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air
    [2014-09-21:01:38:19] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-09-21:01:38:19] Invoking Application Installer for combined install
    [2014-09-21:01:38:19] Launching subprocess with commandline C:\Users\JONATH~1\AppData\Local\Temp\AIRC1C5.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\JONATH~1\AppData\Local\Temp\AIRC1C5.tmp -withRuntime -url file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air
    [2014-09-21:01:38:19] Application Installer begin with version 15.0.0.249 on Windows 7 x86
    [2014-09-21:01:38:19] Commandline is: -runtime C:\Users\JONATH~1\AppData\Local\Temp\AIRC1C5.tmp -withRuntime -url file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air
    [2014-09-21:01:38:19] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-09-21:01:38:20] Unpackaging file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air to C:\Users\Jonathon Beliveau\AppData\Local\Temp\flaCEA1.tmp
    [2014-09-21:01:38:21] Application signature verified
    [2014-09-21:01:38:21] Unpackaging/validation complete
    [2014-09-21:01:38:21] No app located for appID 'be.gip.twitch.TeeBoard' and pubID ''
    [2014-09-21:01:38:33] Converting unpackaged application to a native installation package in C:\Users\Jonathon Beliveau\AppData\Local\Temp\fla329.tmp
    [2014-09-21:01:38:34] Native installation package creation succeeded
    [2014-09-21:01:38:34] Launching subprocess with commandline C:\Users\JONATH~1\AppData\Local\Temp\AIRC1C5.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\JONATH~1\AppData\Local\Temp\AIRC1C5.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)\Air\Gip" -desktopShortcut -programMenu file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air
    [2014-09-21:01:38:34] Relaunching with elevation
    [2014-09-21:01:38:36] Application Installer begin with version 15.0.0.249 on Windows 7 x86
    [2014-09-21:01:38:36] Commandline is: -stdio \\.\pipe\AIR_3768_0 -runtime C:\Users\JONATH~1\AppData\Local\Temp\AIRC1C5.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)\Air\Gip" -desktopShortcut -programMenu file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air
    [2014-09-21:01:38:36] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-09-21:01:38:36] Unpackaging file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air to C:\Users\Jonathon Beliveau\AppData\Local\Temp\flaECC.tmp
    [2014-09-21:01:38:37] Application signature verified
    [2014-09-21:01:38:37] Unpackaging/validation complete
    [2014-09-21:01:38:37] No app located for appID 'be.gip.twitch.TeeBoard' and pubID ''
    [2014-09-21:01:38:37] Converting unpackaged application to a native installation package in C:\Users\Jonathon Beliveau\AppData\Local\Temp\fla1265.tmp
    [2014-09-21:01:38:38] Native installation package creation succeeded
    [2014-09-21:01:38:38] Starting silent combined runtime update and app install.
    Updating runtime from version 3.1.0.4880 to version 15.0.0.249.
    Installing app be.gip.twitch.TeeBoard version 0.1.5 to C:\Program Files (x86)\Air\Gip  using the source file at file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air
    [2014-09-21:01:38:38] Installing msi at C:\Users\JONATH~1\AppData\Local\Temp\AIRC1C5.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-09-21:01:38:38] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:01:38:38] Rolling back install of C:\Users\JONATH~1\AppData\Local\Temp\AIRC1C5.tmp\setup.msi
    [2014-09-21:01:38:38] Rollback complete
    [2014-09-21:01:38:38] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:01:38:38] Elevated install failed: error 0 1603
    [2014-09-21:01:38:39] Application Installer end with exit code 7
    [2014-09-21:01:38:47] Application Installer end with exit code 7
    [2014-09-21:01:38:48] Subprocess app installer failed (7)
    [2014-09-21:01:38:48] Runtime Installer end with exit code 7
    [2014-09-21:01:38:59] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2014-09-21:01:38:59] Commandline is: "C:\Users\Jonathon Beliveau\Downloads\TeeBoard\TeeBoard v0.1.5.air"
    [2014-09-21:01:38:59] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-09-21:01:38:59] Unpackaging file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air to C:\Users\Jonathon Beliveau\AppData\Local\Temp\fla692B.tmp
    [2014-09-21:01:39:00] Unpackaging/validation complete
    [2014-09-21:01:39:00] Application has unknown namespace http://ns.adobe.com/air/application/3.7. Attempting immediate runtime update
    [2014-09-21:01:39:00] Begin runtime update download from http://airdownload.adobe.com/air/3/windows/x86/add/3.7/update
    [2014-09-21:01:39:00] Download destination is C:\Users\Jonathon Beliveau\AppData\Roaming\Adobe\AIR\Updater\Update
    [2014-09-21:01:39:00] Unpackaging http://airdownload.adobe.com/air/3/windows/x86/add/3.7/update to C:\Users\Jonathon Beliveau\AppData\Roaming\Adobe\AIR\Updater\Update
    [2014-09-21:01:39:04] Unpackaging complete
    [2014-09-21:01:39:04] Download success
    [2014-09-21:01:39:04] Successfully downloaded immediate update. Invoking downloaded installer
    [2014-09-21:01:39:04] Launching subprocess with commandline C:\Users\Jonathon Beliveau\AppData\Roaming\Adobe\AIR\Updater\Update\updater -x1 file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air
    [2014-09-21:01:39:04] Application Installer end with exit code 0
    [2014-09-21:01:39:07] Runtime Installer begin with version 15.0.0.249 on Windows 7 x86
    [2014-09-21:01:39:07] Commandline is: -x1 file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air
    [2014-09-21:01:39:07] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-09-21:01:39:07] Invoking Application Installer for combined install
    [2014-09-21:01:39:07] Launching subprocess with commandline C:\Users\JONATH~1\AppData\Local\Temp\AIR7B15.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\JONATH~1\AppData\Local\Temp\AIR7B15.tmp -withRuntime -url file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air
    [2014-09-21:01:39:08] Application Installer begin with version 15.0.0.249 on Windows 7 x86
    [2014-09-21:01:39:08] Commandline is: -runtime C:\Users\JONATH~1\AppData\Local\Temp\AIR7B15.tmp -withRuntime -url file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air
    [2014-09-21:01:39:08] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-09-21:01:39:08] Unpackaging file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air to C:\Users\Jonathon Beliveau\AppData\Local\Temp\fla8A80.tmp
    [2014-09-21:01:39:09] Application signature verified
    [2014-09-21:01:39:09] Unpackaging/validation complete
    [2014-09-21:01:39:09] No app located for appID 'be.gip.twitch.TeeBoard' and pubID ''
    [2014-09-21:01:39:17] Converting unpackaged application to a native installation package in C:\Users\Jonathon Beliveau\AppData\Local\Temp\flaAD6C.tmp
    [2014-09-21:01:39:17] Native installation package creation succeeded
    [2014-09-21:01:39:17] Launching subprocess with commandline C:\Users\JONATH~1\AppData\Local\Temp\AIR7B15.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\JONATH~1\AppData\Local\Temp\AIR7B15.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)\Air\Gip" -desktopShortcut -programMenu file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air
    [2014-09-21:01:39:17] Relaunching with elevation
    [2014-09-21:01:39:19] Application Installer begin with version 15.0.0.249 on Windows 7 x86
    [2014-09-21:01:39:19] Commandline is: -stdio \\.\pipe\AIR_9760_0 -runtime C:\Users\JONATH~1\AppData\Local\Temp\AIR7B15.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)\Air\Gip" -desktopShortcut -programMenu file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air
    [2014-09-21:01:39:19] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-09-21:01:39:19] Unpackaging file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air to C:\Users\Jonathon Beliveau\AppData\Local\Temp\flaB788.tmp
    [2014-09-21:01:39:20] Application signature verified
    [2014-09-21:01:39:20] Unpackaging/validation complete
    [2014-09-21:01:39:20] No app located for appID 'be.gip.twitch.TeeBoard' and pubID ''
    [2014-09-21:01:39:20] Converting unpackaged application to a native installation package in C:\Users\Jonathon Beliveau\AppData\Local\Temp\flaBAC4.tmp
    [2014-09-21:01:39:21] Native installation package creation succeeded
    [2014-09-21:01:39:21] Starting silent combined runtime update and app install.
    Updating runtime from version 3.1.0.4880 to version 15.0.0.249.
    Installing app be.gip.twitch.TeeBoard version 0.1.5 to C:\Program Files (x86)\Air\Gip  using the source file at file:///C:/Users/Jonathon%20Beliveau/Downloads/TeeBoard/TeeBoard%20v0.1.5.air
    [2014-09-21:01:39:21] Installing msi at C:\Users\JONATH~1\AppData\Local\Temp\AIR7B15.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-09-21:01:39:21] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:01:39:21] Rolling back install of C:\Users\JONATH~1\AppData\Local\Temp\AIR7B15.tmp\setup.msi
    [2014-09-21:01:39:21] Rollback complete
    [2014-09-21:01:39:21] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:01:39:21] Elevated install failed: error 0 1603
    [2014-09-21:01:39:22] Application Installer end with exit code 7
    [2014-09-21:01:39:23] Application Installer end with exit code 7
    [2014-09-21:01:39:23] Subprocess app installer failed (7)
    [2014-09-21:01:39:23] Runtime Installer end with exit code 7
    [2014-09-21:01:44:06] Runtime Installer begin with version 15.0.0.249 on Windows 7 x86
    [2014-09-21:01:44:06] Commandline is:
    [2014-09-21:01:44:06] No installed runtime detected
    [2014-09-21:01:44:10] Relaunching with elevation
    [2014-09-21:01:44:10] Launching subprocess with commandline c:\users\jonath~1\appdata\local\temp\aircf8.tmp\adobe air installer.exe -ei
    [2014-09-21:01:44:10] Runtime Installer begin with version 15.0.0.249 on Windows 7 x86
    [2014-09-21:01:44:10] Commandline is: -stdio \\.\pipe\AIR_3416_0 -ei
    [2014-09-21:01:44:10] No installed runtime detected
    [2014-09-21:01:44:10] Starting silent runtime install. Installing runtime version 15.0.0.249
    [2014-09-21:01:44:10] Installing msi at c:\users\jonath~1\appdata\local\temp\aircf8.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-09-21:01:44:10] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:01:44:10] Rolling back install of c:\users\jonath~1\appdata\local\temp\aircf8.tmp\setup.msi
    [2014-09-21:01:44:10] Rollback complete
    [2014-09-21:01:44:10] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:01:44:10] Runtime Installer end with exit code 7
    [2014-09-21:01:44:15] Runtime Installer end with exit code 7
    [2014-09-21:01:44:25] Runtime Installer begin with version 15.0.0.249 on Windows Vista x86
    [2014-09-21:01:44:25] Commandline is:
    [2014-09-21:01:44:25] No installed runtime detected
    [2014-09-21:01:44:27] Relaunching with elevation
    [2014-09-21:01:44:27] Launching subprocess with commandline c:\users\jonath~1\appdata\local\temp\air56b4.tmp\adobe air installer.exe -ei
    [2014-09-21:01:44:29] Runtime Installer begin with version 15.0.0.249 on Windows 7 x86
    [2014-09-21:01:44:29] Commandline is: -stdio \\.\pipe\AIR_5404_0 -ei
    [2014-09-21:01:44:29] No installed runtime detected
    [2014-09-21:01:44:30] Starting silent runtime install. Installing runtime version 15.0.0.249
    [2014-09-21:01:44:30] Installing msi at c:\users\jonath~1\appdata\local\temp\air56b4.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-09-21:01:44:30] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:01:44:30] Rolling back install of c:\users\jonath~1\appdata\local\temp\air56b4.tmp\setup.msi
    [2014-09-21:01:44:30] Rollback complete
    [2014-09-21:01:44:30] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:01:44:30] Runtime Installer end with exit code 7
    [2014-09-21:01:44:32] Runtime Installer end with exit code 7
    [2014-09-21:01:50:38] Runtime Installer begin with version 15.0.0.249 on Windows Vista x86
    [2014-09-21:01:50:38] Commandline is:
    [2014-09-21:01:50:38] No installed runtime detected
    [2014-09-21:01:50:43] Relaunching with elevation
    [2014-09-21:01:50:43] Launching subprocess with commandline c:\users\jonath~1\appdata\local\temp\air8f2.tmp\adobe air installer.exe -ei
    [2014-09-21:01:50:45] Runtime Installer begin with version 15.0.0.249 on Windows 7 x86
    [2014-09-21:01:50:45] Commandline is: -stdio \\.\pipe\AIR_9440_0 -ei
    [2014-09-21:01:50:45] No installed runtime detected
    [2014-09-21:01:50:45] Starting silent runtime install. Installing runtime version 15.0.0.249
    [2014-09-21:01:50:45] Installing msi at c:\users\jonath~1\appdata\local\temp\air8f2.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-09-21:01:50:45] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:01:50:45] Rolling back install of c:\users\jonath~1\appdata\local\temp\air8f2.tmp\setup.msi
    [2014-09-21:01:50:45] Rollback complete
    [2014-09-21:01:50:45] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:01:50:45] Runtime Installer end with exit code 7
    [2014-09-21:01:53:50] Runtime Installer end with exit code 7
    [2014-09-21:02:16:54] Runtime Installer begin with version 15.0.0.249 on Windows 7 x86
    [2014-09-21:02:16:54] Commandline is:
    [2014-09-21:02:16:54] No installed runtime detected
    [2014-09-21:02:16:56] Relaunching with elevation
    [2014-09-21:02:16:56] Launching subprocess with commandline c:\users\jonath~1\appdata\local\temp\air134f.tmp\adobe air installer.exe -ei
    [2014-09-21:02:16:56] Runtime Installer begin with version 15.0.0.249 on Windows 7 x86
    [2014-09-21:02:16:56] Commandline is: -stdio \\.\pipe\AIR_10552_0 -ei
    [2014-09-21:02:16:56] No installed runtime detected
    [2014-09-21:02:16:56] Starting silent runtime install. Installing runtime version 15.0.0.249
    [2014-09-21:02:16:56] Installing msi at c:\users\jonath~1\appdata\local\temp\air134f.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-09-21:02:16:57] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:02:16:57] Rolling back install of c:\users\jonath~1\appdata\local\temp\air134f.tmp\setup.msi
    [2014-09-21:02:16:57] Rollback complete
    [2014-09-21:02:16:57] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:02:16:57] Runtime Installer end with exit code 7
    [2014-09-21:02:16:59] Runtime Installer end with exit code 7

    Download and run the offline installer from http://get.adobe.com/reader/enterprise/
    [topic moved to Adobe Reader forum]

  • Adobe Air application installation using the bundled runtime installer

    Hello.
    We plan to develop application for different platforms with Adobe Air and testing installing Air applications with bundled runtime installer on different platforms. It's ok with Windows and Mac OS, but we got troubles with "silent" installation on Ubuntu OS 9.10.
    I tried to install Adobe Air application with bundled runtime, like in this document in part "Silent installation":
    http://help.adobe.com/en_US/air/redist/WS485a42d56cd19641-70d979a8124ef20a34b-8000.html
    using command-line:
    "sudo ./MyInstaller -silent simple-air-air-application-1.0-SNAPSHOT.air"
    and installation fails. Installation log looks like this:
    [setup:2306][INFO] Runtime Installer begin with version 2.6.0.19140 on Linux x86
    [setup:2306][INFO] Commandline is: -silent simple-air-air-1.0-SNAPSHOT.air
    [setup:2306][INFO] No installed runtime detected
    [setup:2306][INFO] Invoking Application Installer for combined install
    [setup:2306][INFO] Launching subprocess with commandline /tmp/air.QMrLZl/build/opt/Adobe AIR/Versions/1.0/Adobe AIR Application Installer -runtime /tmp/air.QMrLZl/build/opt -silent -withRuntime -url file:///tmp/air.QMrLZl/simple-air-air-1.0-SNAPSHOT.air
    [setup:2306][ERR] Subprocess app installer failed (-1)
    [setup:2306][ERR] Runtime Installer end with exit code 7
    P.S. We tried do the same on Linux Mint 10. Everything's fine, application getting installed well.

    Thanks for the reply and solution MrSykes.
    I uninstalled adobe AIR and ran a file and registry cleaner to delete any left over files and installs.
    Then installed the v.15 Adobe AIR beta as recommended.
    The cleaners I used (ccleaner & jv16 power tools) did find some temporary install files and remnants of the Video Alchemy install.
    Tried the install again and still no installation window displays.
    I'm running Windows 7 on my PC and even changed the installation file compatibility to Windows XP service pack 2 to no avail.
    Funny that it installed fine on my notebook with Adobe AIR latest version running Windows 7.
    I'm watching task manager as I'm attempting the install and videoalchemy.exe has some cpu usage then drops to zero activity.
    Then Adobe AIR application Installer starts up then cycles to zero cpu activity.
    I'm stumped on this one :-(
    Thanks again for investing the time on my behalf.
    Regards
    Stephen

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