Adobe Reader IE plugin (11.0.04 - .06) is automatically deleted after first restart

Hi all
I have discovered a strange bug (as I like to call it). Since Adobe Reader version 11.0.04 (now we have 11.0.06) there is problem with IE plugin.
When I install it - everything is working and from IE I can succesfully open pdf files. But when I restart computer after Adobe Reader installation, all plugin files are missing (like they are automatically deleted) from C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX folder. And ofcourse IE plugin is not working any more.
Workaround is when AFTER first computer restart I manually copy all plugin files to that folder or repair Adobe Reader installation - then files are not being deleted any more. As I said, it is very strange problem.
However this workaround is not acceptable to me because I have lots of computers where I need this software to be installed.
Have anybody seen this problem and know how to fix this? Other browser (firefox, chrome) plugins are working correctly after fist restart. This problem is with Windows 8.1 / IE11 and Windows 7 / IE9
In Adobe Reader version 11.0.03 everything is working and after first restart plugin is not being automatically deleted.

Hi
No, it's not an antivirus software, because same thing happens in clean windows 7 system (without any antivirus or other specific software). And like I said, it started with version 11.0.04 - earlier versions are OK.
Also not only IE plugin files are gone after first restart but also Adobe Reader shortcut in Start Menu. Adobe Reader itself is working.
After first restart and repairing Adobe Reader installation - these files are not being deleted any more. It is not helping if I do repair after installation and before first restart. The thing is, only first restart after installation always deletes these files.
I looked everywhere in Windows (registry, startup, scheduled tasks) where might be some clue what is deleteing these files - didn't find anything.

Similar Messages

  • Adobe Reader Browser Plugin - How to disable right click print

    Here is some background to my question
    I'm using Adobe Reader 9.2 and have configured to use the Adobe Reader Active X browser plugin.
    which has the effect of launching pdf's within the IE browser rather than launching the full client. This is all working fine
    I have a requirement that I need to lockdown certain menu items (for the purpose of this example, lets say "SaveAs" and "Print") and toolbars which I have also done successfully using folder level javascripts. For example I have created a HideMenuItems.js file and placed this in the "C:\Program Files\Adobe\Reader 9.0\Reader\Javascripts", here is a snippet of the file which relate to hiding / removing the SaveAs and Print items
    app.hideToolbarButton("Print"); 
    app.hideToolbarButton("SaveFileAs");
    app.hideToolbarButton("Save");
    These work fine and hide the Print and Save toolbar buttons from the Adobe Reader Browser plugin menu.
    As an aside If I wanted to hide the same icons from the full adobe reader client I could use app.hideMenuItem("Print");
    So this all works fine and I'm happy so far. Now, with these settings in place I launch the pdf within the browser, although save and print buttons are now hidden and I cannot add them back, I can still RightClick anywhere in the pdf and get the context menu, from there I can select print.
    What I'm after is a way to either
    (i) Selectively remove menu items from the right click context menu, and therefore remove the print option e.g something like app.[hideRightClickMenuItem]("Print") would be great but I dont know what that method is called.
    or
    (ii) Disable the RightClick context menu altogether for Adobe Reader Browser Plugin
    Not bothered what the solution is whether its a reg hack - HKCU / HKLM  / or javascript line I can add to my HideMenuItems.js, But basically I want to lock down the ability for the users to select print button from all sources including "CTRL + P",
    Or if this is not possible let them hit CTRL P or right click print, but then not display the Adobe Print Dialog.
    Basically the printing of the documents in handled by our web app sending a silent print to the adobe application which again works fine, I just need to prevent the users from being able to initiate a print from within the pdf when displaying the pdf in a browser.
    Having searched around there is an API called AVAppRegisterForPageViewRightClicks which is supposed to prevent right clicks, But I dont know how to use this, or whether it can be used within my HideMenuItems.js file, tried many different syntaxes but to no avail.
    Does anyone have any experience in this? Adobe - do you have any suggestions ?
    Cheers
    Will

    Hi thanks for your response, yes it seems this API is availalbe but there are no examples of how to use it. You mentioned its available in Adobe reader and Adobe Acrobat plugins. Well I'm using the Adobe Reader Active X Browser Plugin so how would I use this API to restrict the Browser plugin.l
    I am not a developer writing my own custom plugins, I simply want to use the out of the box adobe reader product, specifically the Active X browser plugin, but I need to be able to customise and restrict what the user is able to do.
    The reason I need to do this is that we publish IE on a citrix server which users access to launch this highly secure web based application. The sensitive data that they view is in the forms of PDFs which are viewed by the Adobe reader browser plugin within the browser. The web application controls who can save, export, print etc, so I need to be able to lock down the Adobe Reader Active X browser plugin so that the user cannot initiate save, and print functionality from within the viewed pdf. I've done this successfully by restricting the menu and toolbar items but it is still possible to right click on the viewed pdf and click select print from the context menu. This would cause us a big security flaw, which would result in users that are only supposed to view being able to click print.
    I published a desktop (locked down) and published IE (locked down) all successfully with GPOs so the users cannot do anything they are not supposed to do, however Adobe reader it seems cannot be easily locked down and this is a problem as I might have to start looking at viable alterantives. Surely a simple requirement as this could be acheieved with relative ease.
    In an ideal world there would be an  available GPO template (.ADM file), which could be used to centrally manage these type of settings. I dont even mind writing an ADM myself, I've written many before, but for example what I need is the appropriate registry entries and how they are used to lock down / restrict certain functions so that I can write such an .ADM file.
    I dont mind how I achieve this, I just need a way to do it. So if using the API AVAppRegisterForPageViewRightClicks would achieve this, can someone please tell me how I can implement something that would use this API to restrict the right Click Print options for example.
    The sort of answer I;m looking for would be
    Create a file, paste in this code, place the file is this location xxxxx, this is a per machine fix so will affect all users
    or
    Edit the regstry and make this HKCU change xxxxx - This is obviously a per user fix so use normal methods to get this into every users profile.
    or
    Open up the file in this location xxxxxx and add AVAppRegisterForPageViewRightClicks = AlwaysDisable (or whatever the syntax is)
    Thanks for you help
    Cheers
    Will

  • Adobe Reader Firefox Plugin

    I am running Fedora 8 (kernel 2.6.23.9) with Adobe Reader 8.1.1 on a Core 2 Duo with 2 gigs of ram. When I use the Firefox browser (2.0.0.10) to read a PDF document, a process named acroread is started. I assume this is done by the Adobe Reader Firefox plugin. After you leave the document the acroread process begins to use 40-60 percent of the CPU and never ends. Exiting the browser does not stop the acroread process. It continues to run away. After a couple of attempts the kill command will end this acroread process. At one time I had four of these runaway processes running at once. I assume that every time I entered a PDF document in the browser it starts a new acroread process. This problem does not happen when you use the Adobe Reader outside of the browser on local PDF files. Is there something I can collect to help solve this problem? Is this a known problem?

    Experiencing same memory leak problem on Fedora 8 Kernel 2.6.24.3-34 x86_64, glibc 2.7-2,
    with FireFox 2.0.0.08, 2.0.0.10, 2.0.0.12, and 2.0.0.13
    and AdobeReader 8.1.1 and 8.1.2
    b Observations when running any version of FireFox:
    *1-when reading a pdf file, System Monitor displays a new process called "ld-linux.so.2";
    *2-when getting off the pdf file, process "ld-linux.so.2" remains active;
    *3-when reading a new pdf file, another "ld-linux.so.2" is started;
    *4-when closing FireFox, one or several "ld-linux.so.2" processes remain active and become runaway processes;
    *5-these "ld-linux.so.2" runaway processes eat-up about 1MB per second until system freezes.
    b Another observation:
    *When starting Adobe Reader, System Monitor does not display "acroread", it displays "ld-linux.so.2"
    Adobe Reader launcher uses a script called "acroread"; this script launches the binary either directly
    or through "/lib/ld-linux.so.2".
    b Further observations:
    *1-In FireFox, when Adobe Reader is launched through "/lib/ld-linux.so.2", it becomes a runaway process.
    *2-On the other hand, when Adobe Reader is launched directly,
    ]-System Monitor displays "acroread"
    ]-acroread always terminates as it supposed to do.
    b Solutions:
    * 1-add a symbolic link as follows:
    ]ln -s ld-linux.so.2 /lib/ld-lsb.so.3
    *2-or install Package redhat-lsb as follows:
    ]yum install redhat-lsb
    b Conclusion:
    It appears that "/lib/ld-linux.so.2" is not handling the "term signal" received from FireFox when exiting a pdf page. When Adobe Reader is started directly, it does handle the "term signal" received from FireFox and terminates correctly.
    b Outstanding Question:
    Is "/lib/ld-linux.so.2" supposed to handle the "term signal"? If so, this is where the bug is because it does not. If not, why is it used to launch Adobe Reader?
    Home my many hours of investigations can help someone.
    b Note
    Sorry. Problem is NOT entirely solved here! Still some memory leaks at times.

  • Enabling the Adobe Reader X plugin from Virtualized Browsers

    I think I have this one figured out. From virtualized web browsers, I have never been able to use the Adobe Reader X plugin. The Virtual app would start to load any pdf and then crash with a message about a corrupt sandbox (ZAV application sandbox). This would happen if Adobe reader was installed on the machine or virtualized as a shared component. This may be because ARX runs out of its own sandbox. I have now got this working, I will do some testing from some other Browsers.
    Application = Virtualized IE8 Configured from a recipe using ZAV 9
    Fix = add the following to the "Child Process exception list"
    Acropdf.dll; Acroiehelper.dll; Gbdetect.dll; and Pdfshell.dll
    Virtual IE8 can now display PDF's using the web plugin. I will test with firefox and report back.

    I had a chance to build this into a virtual Firefox, here are the results.
    App = Firefox 12 build from snapshot with the latest flash built into the snapshot.
    Test Machines all had different versions of ARX installed.
    Child Process Exception List = Acropdf.dll; Acroiehelper.dll; Gbdetect.dll; and Pdfshell.dll + AcroRd32.exe < Would not work with only the dll's in there
    Outcome, this does work, I have seen it load the plugin, load full adobe in the browser or just directly hand the pdf over to adobe application. I have had limited testing with this though. Any updates an I will post them.

  • Installation How-to for minimal/small footprint Adobe Reader & Firefox Plugin

    I need to install Adobe Reader & Firefox Plugin in a small Linux based environment.
    As a proof-of-concept, I downloaded and installed the AdbeRdr9.4.7-1_i486linux_enu.bin
    to an NFS share mounted to the Linux thinclient. That worked -- eg, the plugin was available
    to the browser so the OS will support that build. However, the client does not have much
    writable 'disk' space available and using any type of share (NFS/Samba) is not an option in
    the production environment.
    I need to use the plugin from within Firefox (6.0+) and have to be able to print via CUPS.
    DIsk space available is less than 50Mb, preferrably a lot less!
    Is there a guide available for a mimimal installation?
    Any sugguestions as to what files/directories I have to copy to the local filesystem for
    * an absolute minimum ?
    * a bit more if there's room?
    Suggestions / pointers appreciated..
    Tom

    First - what version of Adobe Reader do you have?
    And now it gets a little bit complicated.  Adobe Reader can be a plugin to Internet Explorer, and it crashes when you try to open an online PDF document.  That is not unknown; it happens sometimes.
    But when you open the standalone Adobe Reader, it also crashes with a plugin error.  This time it must be a plugin to Adobe Reader, not Internet Explorer.
    Furthermore you write "the same plugin error window pops up" - so I can only assume that it is a Reader plugin that crashes, not the IE plugin.
    What I would try in your situation:
    open Control Panel | Add/Remove Programs, and uninstall Adobe Reader;
    open Windows Explorer and navigate to C:\Program Files\Adobe\Reader 9.0\Reader and delete all plugin... folders;
    reinstall Adobe Reader from http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3.3/enu/AdbeRdr933_en_US.exe
    The path in the second line above could also be ...\Reader 8.0\... depending on your Reader version.

  • Trying to email file from adobe reader 11.0 email addresses will not longer auto complete after moving to office 365

    trying to email file from adobe reader 11.0 email addresses will not longer auto complete after moving to office 365. It did work with older versions of outlook. Tried changing to global address book. It will only access global address book offline

    I have the same issue.  On a clean machine with Office 2013 64 bit installed.

  • Can the folder C:\Windows\Cache\Adobe Reader 6 and the files it contains simpley be deleted?

    My daughter is running Adobe Reader 9.4.5 and Adobe Flash Player 10 Active X
    on a Dell Dimension 4400 system with
    Windows XP Home Edition version 2002 Service Pack 3.
    During a full system backup using Seagate DiskWizard version 11.0.8326
    each time folder C:\Windows\Cache\Adobe Reader 6
    is accessed the pc freezes with the Blue Screen error
    IRQL NOT LESS OR EQUAL ERROR 0x0000000A
    (0x00000166, 0x00000002, 0x00000000, 0x804E5443).
    Each time the Adobe Reader 6 folder is opened manually, the system presents a spinning
    CD icon superimposed on the cursor and attempts to access the CD drive.
    The access ultimately fails since there is no CD loaded because there is no intent to install
    anything at the moment.
    Through a manual process of backing up each of the the files in the Adobe Reader 6 folder
    individually, one at a time, I strongly suspect the problem file to be instmsiw.exe.
    Can the folder C:\Windows\Cache\Adobe Reader 6 and the files it contains simpley be deleted? 
    Are there any registry entries or issues that must be addressed before deleting these files?
    What is the best way to free up space on the C drive that is apparently being occupied by
    files left over from the install of a prior version of Adobe Reader?
    The folder C:\Windows\Cache\Adobe Reader 6 contains the following files:
    0x0409.ini                        5KB          Configuration Settings        2/18/2003
    abcpy.ini                          2KB          Configuration Settings        3/24/2003
    Adobe Reader 6.0.msi      2198KB     Windows Installer               5/19/2003
    Data1.cab                       23334KB    WinZip file                         5/19/2003
    instmsia.exe                   1669KB      Application                        3/11/2002
    instmsiw.exe                  1780KB      Application                        3/11/2002
    Rdr60ENU.itw                 16KB          ITW file                            5/11/2003
    Rdr60ENU.mst               4KB            MST file                           4/16/2003
    Setup.exe                      212KB        Application                        5/19/2003
    Setup.ini                        2KB            Configuration Settings        5/19/2003
    Thank you for any assistance you can provide.

    Go to Add/Remove Programs in Control Panel and uninstall Adobe Reader 6. That version poses a security risk to your system and should be removed a.s.a.p.
    After you remove it, reboot and then delete the "Adobe Reader 6" folder at the location you mentioned above.
    Then go to http://get.adobe.com/reader/direct/ and download version 9.4
    After that installs, download the latest patch for it by opening the program, then go to Help | Check For Updates.
    As a precaution, download the free version of Malwarebytes from here: http://www.malwarebytes.org/products/malwarebytes_free and then run a full system scan.

  • Adobe Reader 10 + Plugins = Adobe Reader has encountered a problem and needs to close.

    Platform:  Win XP SP3 and Win7 SP1 (both 32bit)
    Problem experienced with both Reader 10.0.1 and 10.1
    To eliminate our custom plugins as an issue, we've performed our testing using a generic plug-in using the Adobe plug-in creation method.
    We encounter this error ~3 times out of 5 tests.
    When using a plugin I recieve the error about 2 seconds after I close Reader.
    This is the message displayed in "more information":
    Error signature
    AppName: acrord32.exe AppVer: 10.1.0.534 ModName: acrord32.dll
    ModVer: 10.1.0.534 Offset: 0001912d

    spartan@343 wrote:
    I can start PSE but when I start the organizer I get the error once the organizer opens.
    You haven't said how are you starting the PSE?  There are many ways, of course, but the two main methods are:
    1) clicking on the desktop icon
    2) Start/Windows Logo >> All Programs > Adobe Photoshop Elements
    Now I suggest use the second method and then go into Edit first.  Once you are in Edit, click on the Organizer icon on the top right corner.
    This should start the organizer. Hopefully this would fix it forever when you exit from the PSE because the settings are normally saved on exit.
    The above is an adaptation of this thread:
    <http://forums.adobe.com/message/4597703#4597703>
    Good luck.

  • Pdf display problem in Adobe Reader (NOT plugin)

    I looked around and found a lot of people having problems with the .pdf plugin inside Safari... that is NOT my problem... just to get it out of the way...
    I have .pdf files on my iMac, files in which I work, like forms. They are standalone and have nothing to do with the web.
    They have been created a while ago (couldn't say which version, but I'd say at least 5 years ago). Except, the problem isn't that the files are too old for the new versions... I am currently using those files without any problem with version 9 on my Macbook (Snow Leopard), while on the iMac (ML) I have the exact same problem no matter which version I try : version 9, version X or XI !!!
    What happens is this : I open a file (form-type) and I have pale blue covering every field except the one my cursor is in... and most of the fields are flashing... flashing between that blue and the usual color, and entries/nothing.
    Say a field is usually pink with a time in it, it will flash between blue and pink, and the time will appear and disappear, on and off... seemingly forever...
    I just checked a file I had which is mostly text (an e-book) but with a few note-fields... these were also blue... but nothing was flashing.
    It seems it's the "interactive" fields that are acting weird.
    Since the problem is the same no matter the Adobe Reader version and only on my Mountain Lion computer, it seems it has to do with Mac OSX 10.8 but is there a solution? Has anyone else encountered this?

    After so many hours of searching, I finally found both culprits!!!
    A) the blue: It was stupid of me, really... it was simply that the "highlight existing fields" was selected (right top corner, usually). Once I de-selected it, all the blue went away... but data continued to disappear except when a box was selected. See B...
    B) Do NOT, Never ever, use Preview to make changes in a .pdf file and then save the file... That was the problem!
    It must've happened a few times, for example it just did this morning, on my new laptop on which I hadn't set Adobe to be my default program for .pdf and the file opened in Preview... I didn't even notice...
    And after searching some more I found a few threads and all had in common that people had used Preview to make changes and save the file... seems that Preview corrupts the files!
    By the way, Eric, no, opening in Preview did NOT give the same results... but files I opened that had never been opened (or, at least, not tempered with) in Preview were all fine...
    Thanks for your help though!

  • Adobe Reader 9 plugin crash

    Windows 7 Home Premium
    Firefox 3
    IE 7
    Whenever I try to read a pdf using Adobe reader in a browser, it crashes and I get booted from the browser.  If I try to read the pdf outside of the browser using Reader, the same plugin error window pops up and the Reader crashes.
    I'm not entirely computer-savvy, so I don't know how to do a crash report, but if someone can tell me how, I will gladly provide one.
    I saw on another forum to do something with the dll's, but I'm unsure of the procedure by which to do this.
    The only way I've been able to read pdf's has been through "google documents" when I receive them via email.
    Could someone please help?  I need to view/print documents for a legal battle regarding my child and I'm not able to do this currently.
    Thank you!

    First - what version of Adobe Reader do you have?
    And now it gets a little bit complicated.  Adobe Reader can be a plugin to Internet Explorer, and it crashes when you try to open an online PDF document.  That is not unknown; it happens sometimes.
    But when you open the standalone Adobe Reader, it also crashes with a plugin error.  This time it must be a plugin to Adobe Reader, not Internet Explorer.
    Furthermore you write "the same plugin error window pops up" - so I can only assume that it is a Reader plugin that crashes, not the IE plugin.
    What I would try in your situation:
    open Control Panel | Add/Remove Programs, and uninstall Adobe Reader;
    open Windows Explorer and navigate to C:\Program Files\Adobe\Reader 9.0\Reader and delete all plugin... folders;
    reinstall Adobe Reader from http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3.3/enu/AdbeRdr933_en_US.exe
    The path in the second line above could also be ...\Reader 8.0\... depending on your Reader version.

  • In FF 37.0.1 the plugin status checker is suddenly reporting that my Adobe Reader PDF plugin (11.0.10.32) is out of date & vulnerable.

    This wasn't the case when FF first upgarded to 37.0.1 but has changed in the last few days. I've checked for updates using the Adobe Reader console and it confirms that I have the latest version with 11.0.10.32. If I do click on update via the status checker, taking me to to the Adobe Acrobat Reader download page, the version offered for Windows Vista is 10.1.4 - surely an older version of what I currently have?
    Is this yet another flaw in Firefox's plugin status checker or do I really need to change something?

    Hi jonadelman, if you have 10.1.6, you are current. It's just that the plugin checker doesn't know that both 10.1.6 and 11.0.2 are current.

  • IRS forms Adobe Reader JavaScript plugin missing.

    I have tried several times to print and/or use the IRS Income Tax forms located at IRS.gov I get the form but my access to use it appears block or otherwise unavailable due to a missing Java plugin. I am here because the error message referred my to Adobe as a possible solution. Anyone else had this problem and/or where am I able to get a program or correction to let me use these forms.
    Buck

    This is where is gets confusing to me. I have about 3 versions of the Reader on the computer starting at about 6 to 8.0. I have tried to download and install 8.1.2 and I get the error message 1714 "Older version of Adobe Reader 8.1.2 can not be removed. Contact your tech support."
    This is a free version and has no tech support.

  • Adobe Reader 9 plugin fails to load on RedHat Linux OS

    I built a plugin using Acrobat SDK 9 for Adobe reader 9.5 on Redhat Linux OS. I am able to successfully build and reader enable the plugin.
    But when I start Adobe Reader 9, the plugin fails to load with error "Undefined Symbol: RestorePlugInFrame".
    As I understand, on Linux platform with C++ enabled, the RestorePlugInFrame function should not be required.
    Is there any other flag I need to set while building the plugin?
    Appreciate any suggestions in resolving this issue. Thank you.
    -Srilatha

    Yes. Adobe support told me that the license key I used to build Adobe 8 plugin on Linux should work for Adobe 9 plugin too. Using SignPlugin tool and the license key I was able to successfully reader enable the plugin.
    -Srilatha

  • How do I manually add Adobe Reader as plugin on my Mac OSX 10.4.11?

    When I try to access my bank statement online Firefox tells me I need to install Adobe Reader as a plugin, but I must do it manually. When I download and install Adobe Reader it appears in my application folder, but does not appear as a Firefox plugin. How do I install it as a plugin?

    For iCloud, you need a version of iTunes 10, and 10.4.11 only supports up to 9.2.1.  10.4 offers no iCloud access, while 10.5 and 10.6 have limited access.  Only 10.7 and 10.8 are integrated with iCloud.

  • UNC path link opens as relative web address in adobe reader web plugin

    Have the following action:
    1) Open a file
    2) File:\\servername\share\file.doc
    That works fine in Adobe Reader.
    However when opened in the web plugin, the link is changed to relative an opened like
    http://webserver/share/file.doc
    (And subsequently doesn't work)
    How can we force this to open as an absolute path?
    Adobe Reader 9.3

    I did write there, but no replies
    I guess that with Adobe Reader 10.1.1 running with IE 9.x in x64 bit mode, you cannot open the PDF within explorer, as it does it outside it as a separate Window?
    Correct?

Maybe you are looking for

  • Internet only works on WIFI - 4g icons etc disappeared

    Hi guys, I have had a dig around online and can't seem to find a solution to my problem. My Sony Experia Z3 Compact had been working fine (probably for around 5 months) until recently. For some reason I can only access the Internet if I connect to WI

  • Failed Receiver Determination on empty file

    I have seen suggestions matching the solution I have tried, but it is not working in my scenario. The scenario is an empty CSV file inbound to 3 receivers.  In the standard receiver determination,  I created a context condition for the 'SAP system' r

  • Help matching color profiles for 2 displays??

    I have two cinema display monitors (one new, the other 1 year old), and I can't get them to share a color profile. Through SysPrefs I can calibrate them individually, but the results look completely different. The older monitor appears "pinker" overa

  • Illustrator 17.0.2 Update for Mac not showing up in CC or AUM

    I have 17.0.0 and have not been presented with the update yet. Is this normal? Did Adobe pull it? Do they roll out updates only to specific configurations?

  • Keyboard and Mini not syncing

    I just bout a new Mini and am setting up my keyboard.  The Mini sees the keyboard and is giving me a passcode.  I type in the passcode and hit enter and the Mini seems to look like its setting up, but after a few minutes shows the passcode again.  I