After downloading InCopy I click on the downloaded file to install, but the process stops when trying to connect with server and doesn't carry on.

After downloading InCopy I click on the downloaded file to install, but the process stops when trying to connect with server and doesn't carry on. Can you please help?
Thanks,

Agathe.texier which copy of InCopy are you downloading and installing?  Do you receive any specific error messages?  Finally what operating system are you using?

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