After installing Yosemite, my CS5 crashes when I try to set up a new custom paper size
I tried to set up a custom paper size with CS5 but my system crashes with "an unexpected system error has occurred". I have tried a reinstall of CS5 and also the latest Java update.
Eljay
First of all, trash and refresh your Photoshop preferences.
To re-create the preferences files for Photoshop, start the application while holding down Command+Option+Shift (Mac OS). Then, click Yes to the message, "Delete the Adobe Photoshop Settings file?"
Note: If this process doesn't work for you while you're using a wireless (Bluetooth) keyboard, attach a wired keyboard and retry.
Important: If you re-create the preferences by deleting the Adobe Photoshop CS6 Settings file, make sure that you only delete that file. If you delete the entire settings folder, you also delete any unsaved actions or presets.
Reinstalling Photoshop does not remove the preferences file. Before reinstalling Photoshop, re-create your preferences.
NEW Video! Julieanne Kost created a video that takes you through two ways of resetting your Photoshop preferences. The manual preference file removal method is between 0:00 - 5:05. The keyboard shortcut method is between 5:05 - 8:18. The video is located here.
Mac OS
Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you require access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.
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Since I upgraded to Mavericks, Photoshop CS5 crashes when I try to print.
Since I upgraded to Mavericks, Photoshop CS5 crashes when I try to print.
5/26/14 1:16:12.535 PM ReportCrash[790]: Saved crash report for Adobe Photoshop CS5[355] version 12.0 (12.0x20100407.r.1103] [12.0) to /Users/nancyfarlow/Library/Logs/DiagnosticReports/Adobe Photoshop CS5_2014-05-26-131612_Nancys-iMac.crash
5/26/14 1:16:25.588 PM com.apple.launchd.peruser.501[202]: (com.adobe.Photoshop.31536[841]) Spawned and waiting for the debugger to attach before continuing...
5/26/14 1:16:33.534 PM Adobe Photoshop CS5[841]: Error loading /Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScript ingAdditions: dlopen(/Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QX PScriptingAdditions, 262): no suitable image found. Did find:
/Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScript ingAdditions: mach-o, but wrong architecture
5/26/14 1:16:35.473 PM Adobe Photoshop CS5[841]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.
5/26/14 1:16:35.473 PM Adobe Photoshop CS5[841]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.
5/26/14 1:27:52.000 PM kernel[0]: Data/Stack execution not permitted: Adobe Photoshop [pid 841] at virtual address 0x7fff7425f000, protections were read-write
5/26/14 1:27:52.909 PM com.apple.launchd.peruser.501[202]: (com.adobe.Photoshop.31536[841]) Job appears to have crashed: Bus error: 10
5/26/14 1:27:53.130 PM ReportCrash[1624]: Saved crash report for Adobe Photoshop CS5[841] version 12.0 (12.0x20100407.r.1103] [12.0) to /Users/nancyfarlow/Library/Logs/DiagnosticReports/Adobe Photoshop CS5_2014-05-26-132753_Nancys-iMac.crash
5/26/14 1:28:11.863 PM Adobe Photoshop CS5[1664]: Error loading /Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScript ingAdditions: dlopen(/Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QX PScriptingAdditions, 262): no suitable image found. Did find:
/Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScript ingAdditions: mach-o, but wrong architecture
5/26/14 1:28:12.935 PM Adobe Photoshop CS5[1664]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.
5/26/14 1:28:12.935 PM Adobe Photoshop CS5[1664]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.
Process:
Adobe Photoshop CS5 [841]
Path:
/Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
Identifier:
com.adobe.Photoshop
Responsible:
Adobe Photoshop CS5 [841]
2 com.adobe.Photoshop
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3 com.adobe.Photoshop
0x0000000100c23e7d AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 9728833
4 com.adobe.Photoshop
0x0000000100c23eb7 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 9728891
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7 com.adobe.Photoshop
0x0000000100768c64 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 4768040
8 com.adobe.Photoshop
0x0000000100af067e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 8469314
9 com.adobe.Photoshop
0x0000000100af0be9 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 8470701
10 com.adobe.Photoshop
0x0000000100af1295 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 8472409
11 com.adobe.Photoshop
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18 com.adobe.Photoshop
0x00000001012f0007 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 16856267
20 com.adobe.Photoshop
0x00000001012ee19c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 16848480
21 com.adobe.Photoshop
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24 com.adobe.Photoshop
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Photoshop CS5 crashes when I try to print to Epson R2880, anyone resolved this yet?
Photoshop CS5 crashes when I try to print to Epson R2880. Does anyone know how to resolve this?
ThanksI have managed to get the printer to work without Photoshop crashing, not sure exactly what I did. I checked for any Adobe updates which there were, so I uploaded those and then was able to print.
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After Effects CS5 crashing when I try to make a new comp
First it was crashing when I imported files, now I fixed that but it's crashing when I try to make a new comp (may affect other things too, that's just what I noticed). It was working fine for 3+ months until now and I haven't had anyway software or hardware changes. I recently installed a video copilot plugin, but it was working for a few days then started crashing.
I'm running on a Core i7 950 3.07ghz, 6GB DDR3 1600 RAM, 500gb SATA harddrive, and a GTX 465 graphics card.
It didn't give any error message, the only info I got was a windows message saying to look in my temporary app data. I looked herebut there was just a few XML files that listed my computer specs and a few AE stuff. I deleted them and it still didn't work.
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When I try to set up a new paper size prior to printing, PS crashes.
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Each page is 12x12 so I'd like to re-print them to be 24x12 (24-wide)
I was previously able to do this in preview (prior to mountain lion) using the "layout > two pages per sheet" option with a custom paper size but when trying with Mountain Lion, the print-dialog preview doesn't match the output when saved as pdf; pages either get shrunk or cropped without my permission and it generally seems to be buggy. I've been playing around with it for over an hour and can't get two pages side-by-side to take up a full 24x12 custom virtual page when saved as PDF
I would expect the print preview to accurately display what will be printed (saved as PDF) and I am guessing that maybe the printer selected (HP all-in-one) is affecting the preview and save to pdf options?
Can someone tell me how to achieve a printed rendition of the "view > two pages" layout?I have a little more information. I turned on "single hairline" border and as you can see, it's converting my square pages into "US Letter" pages BEFORE applying them two-to-a-page. So it's using my selection of "Paper Size" as both the source and destination paper size, rather than just the destination size, because my source is obviously 12x12 square (confirmed by looking at page properties in preview). Apple, please fix this
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After Installing More Ram, MBP Crashes When Using Battery Power
I own a 2.16 Ghz MBP. Last night, I installed 4 Gigs of ram (2x2 Gigs)purchased from crucial.com into my MBP. (Yes, I realize that the MBP only utilizes about 3.3 Gigs of the ram, but I wanted the benefits of running with a matched pair).
After installing the ram, my MBP recognizes the new ram and everything seemed fine. And, it was fine until I unplugged the MBP's power and went mobile. Then, after a few minutes of use, the MBP completely shut down and turned off. I tried turning it back on, but it would not. So, I plugged the MBP and it booted up fine. I unplugged it again, and again, after a few minutes of use, the MBP shut down completely. Being that the battery was fully charged, I don't know why it would behave this way.
Any way, anybody have any ideas as to what might be wrong?
Message was edited by: No ExitNo Exit wrote:
I own a 2.16 Ghz MBP. Last night, I installed 4 Gigs of ram (2x2 Gigs)purchased from crucial.com into my MBP. (Yes, I realize that the MBP only utilizes about 3.3 Gigs of the ram, but I wanted the benefits of running with a matched pair).
After installing the ram, my MBP recognizes the new ram and everything seemed fine. And, it was fine until I unplugged the MBP's power and went mobile. Then, after a few minutes of use, the MBP completely shut down and turned off. I tried turning it back on, but it would not. So, I plugged the MBP and it booted up fine. I unplugged it again, and again, after a few minutes of use, the MBP shut down completely. Being that the battery was fully charged, I don't know why it would behave this way.
Any way, anybody have any ideas as to what might be wrong?
Message was edited by: No Exit
It sounds as if you have a defective battery. I would call Apple and explain your MBP's symptoms. If the battery is swollen it is likely a candidate. -
I'm having issues with five pages within an InDesign document.
I was trying to export a document to PDF, but a couple of images weren't showing up on a couple of pages. So I tried exporting to PDF in a couple of different ways to see if that would help. It didn't. Instead, InDesign started crashing constantly. Turning Preflight off helped with that, and I was able to clear out any other potential problems (potentially problematic PDFs placed in the document, .eps images). I tried exporting as .idml, but it created 4 kb files that couldn't be opened; I think InDesign was crashing before the file could finish exporting. Now that I can get the document open for extended periods of time, I've tried exporting as a .idml file again, and it gets to 83% complete and doesn't finish.
I started trying to export as PDF again, and by exporting parts of the document, I was able to narrow the problem down to pages 162-166. I don't know what's different about these pages. I have the PDF that I managed to export successfully before it started crashing constantly (the one with the missing images--and to clarify, these missing images aren't on any of the problem pages, so it appears to be an unrelated issue), and from looking at those pages, I can't see what the issue is.
p. 162 - text and a table
p. 163 - text and an image
p. 164 - text
p. 165 - text and an image
p. 166 - text
I can't even scroll past these pages. Even in the Pages sidebar. It crashes. Here is the crash log from when I tried to scroll past. http://pastebin.com/B7ax4cAx
Here's a crash report for when I try to export those pages to PDF: http://pastebin.com/E6dA1igA
I'm using CS5 on OS X 10.5.8. When I started having these problems, I realized that I hadn't updated InDesign in awhile, so I updated to the latest. I'm using 7.0.4 now.Try reseting the preferences.
or delete Mark II folder from the location
Windows 7/Vista: C:\ProgramData\Adobe\SING\Mark II
Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING/Mark II
It will fix this..
This problem is pretty definitely not SING, so deleting the Mark II folder is not going to help. (It wont't hurt, though!)
Resetting prefrences is always a good thing to try.
I suspect it is a corrupt story thread of some sort. Moving pages to a new document, exporting stories to IDML, copying the file and deleting pages until the problem goes away...those are things I would try. -
Flash CS5 Crashes When I Try And Open A .FLA File
I have been working on a flash website for a few days now and I cant open the file any more.
When I try and open the file, Flash Professional cs5 Crashes with this error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Flash.exe
Application Version: 11.0.0.485
Application Timestamp: 4badda9d
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000005
Exception Offset: 0002e23e
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
What do I do? Any help is appreciated! Thanks!
System: Windows 7 Ultimate (x64)
If you want me to send you the file I can also do that...Did you ever find a solution to this??? I have this going on and can't figure it out.. I've updated my entire computer and all Adobe CS5 applications I have.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Flash.exe
Application Version: 11.0.2.489
Application Timestamp: 4c68dc9c
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000005
Exception Offset: 0002e39e
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
CAN ANYONE HELP, PLEASE!
Thank you so much for any advice shared.
E.F.E. -
Why does Flash CS5 crash when I try to select a tool?
I am using Flash CS5 on Mac OSX (version 10.6.8). It's the first time I've used Flash but am following a basic tutorial to create a christmas card with a falling snow effect. I've managed to import a picture as a background and add a layer on top which I planned to add the snow onto.
When I try to select any tool from the toolbar, Flash crashes with no explanation. Has anyone else had the same problem? Any ideas how to fix?
Thanks,Is the product up to date (Help->Update)? If so, is reinstalling a possibility?
It doesn't appear to be a new issue but in that post the user suggested creating a new user (to clear system prefs). Can you try that? -
CS5 crashes when I try to load "other profiles" when printing
I'm using a Canon Pro 9000 printer. I read somewhere that you cannot turn off Printer Manages Colors however if you choose Printer Manages Color, then Color Matching (ColorSync checked) and then load your your icc it will match. I see the Canon Profiles and then at the bottom "Other Profiles". As I have Red River profiles I want to load one however each time I drop down and highlight "Other Profiles" CS5 crashes.
In recent printer drivers, choosing "Photoshop Manages Color" will automatically disable the printer driver color controls.
But in older printer drivers, you still have to disable the printer color controls yourself - hence the warning.
The 9500 is a little better than the 9000, but both are now a bit out of date. (I think Epson is now 4 models beyond the 9500)
MacOS 10.6.x comes with newer printer drivers than 10.5 (and I hope you're on 10.5.8). -
System Preferences crashes when I try to set limitations on a managed user
Need help please. I have a managed account setup for my son. When I have the account set to "some limits" and try to locate a file to add/remove from his limit, the system preferences crashes (spinning rainbow.) Only way to recover is to restart. Also happens when I try to click on "This user can only use these applications." Get immediate spinning rainbow.
Many thanks!! D
iMac G4, 700Mhz Mac OS X (10.3.9)Dwight Morrow...
First of all you need to make sure you are not getting impatient <and or> getting in a hurry, here. There can be other answers for a spinning rainbow, that needs the time to work itself out. It isn't always an indication of a crash but a more of a system hang.
Also there is missing specs such as available memory and HD space that could hold answers as to why there could be a lag in setting up the user account.
Other things like, when was the last Repair Permissions done? Do you use any other "X" Utilities like Onyx or Yasu?
Just look things over and get back if you should have any "?s".
...Ron -
Upgraded version keeps reverting back to old version. Continually crashes if I try to go to a different website by typing in that website name. I get about 4 characters typed in and it crashes.
Try this fix discovered by User photosb189:
From Finder, hold down the option key on your keyboard and click on the Go menu at the top of the screen
Select Library from the drop down menu
Then navigate to Application Support > iLifeAssetManagement > assets
Right click on the 'sub' folder and choose Compress
Drag the resulting zip file to your Desktop (as a backup)
Go to your System Preferences and choose iCloud
Turn OFF the iCloud Photos option
Go back to Library > Application Support and DELETE the iLifeAssetManagement folder
Now, in System Preferences, turn the iCloud Photos option ON
iPhoto should now be able to launch. Give it enough time to re-download your Photo Stream content. if you are missing any of your My Photo Stream photos (more than 30 days old), unzip the sub folder on your desktop and drag that into iPhoto. -
I have an itunes account on my PC and have downloaded Kindle and iBook with no problem, but when I try and use that acct id on my iPad the system says I cannot access the store. However, when I try to create a new id the system comes up and tells me that I am from Canada, which is always nice to know in case I ever forget, and when I acknowledge that screen, it immediately tells me the session has timed out. What am I doing wrong? Willingly admit I am not at all knowledgable in the Apple world. Thanks for any help you can give..
Carmell-
When I've had a similar problem, it was because I was accessing the iTunes store from a device I hadn't used before, such as when I upgraded from an iPad 1 to the iPad 2. It was a little confusing to me until I figured it out.
All I had to do was use the ID of my existing account and play along with the iTunes store. As I recall, it asked for my password twice, and the security code from the back of my credit card. After that, downloads proceeded as before.
Fred
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