AIRHelp and Flash cookies

Does AIRHelp use Local Shared Objects (Flash cookies)? My company is concerned about security.

Hi Jack
I've forwarded this thread to some friends and to Adobe asking for comment.
Hopefully we will see something shortly!
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95!
Adobe Certified RoboHelp HTML Training
SorcererStone Blog
RoboHelp eBooks

Similar Messages

Redirected Application Data content and Flash cookies

How come that Flash has difficulties working with redirected Applicaion Data (redirected to the users home dir in a directory starting with a . (dot))? Problems occur placing the Flash cookies in Macromedia\Flash Player\#SharedObjects. So far all Windows Apps work fine with this redirected content exept Flash!

You have met one of the major flaws in Photoshop CS3.
This behaviour slows the application down severely when any involvement of a network occurs. The commonest example is printers. Many users have to avoid having a networked printer as default and, because of the way XP treats printers, even local printers attached to the user's computer can cause severe slow-downs. The cure in this case is to make a generic printer driver the default.
I know this is not your problem but in my opinion it is due to the same flaw in Photoshop and probably also related to the introduction of the Bonjour service with CS3.

Unidentified Flash Cookies App on Macbook Pro

My computer has been running a little slower than normal. I decided to run a "privacy scan" app which identified 5 installed applications on my computer. I did not recognize one called "flash cookies". I tried to find it on my computer and was unsuccessful. I even searched the App Store and there was not an app with this name. Is it some sort of malware? This could be a regular Mac app that I am not aware of, but I just want to be clear because I am not able to find any information about it. I don't remember downloading it, or it being part of a program that I downloaded. It's very odd. Any help is much appreciated. I attached a photo of the privacy scan.

kappadeltakanna wrote:
Thank you so much for the very informative answer FatMac! I carried out both of your options, and the "flash cookies" application still won't go away from the list of identified applications in "privacy scan". The list is composed of Safari, QuickTime, Finder, Preview, and Flash Cookies. It must not be a super cookie because it would have been deleted. I can't find it anywhere on my computer except when it comes up in the privacy scan list, and they are just identifying it as an application not as a threat to my computer. It's a mystery to me.
In looking through the Privacy Scan user's "guide" I think it's a mystery because of how poorly designed the interface and operation of Privacy Scan is. It looks like the list of installed applications in your screen shot only refers to where Privacy Scan can look, and the check boxes show you which of them you want scanned. The Flash (or Super) Cookies that I'm familiar with will be in the Macromedia directory if you have any. When you run a scan, Flash cookies should be listed in the Privacy Scan Results window if you have any. If it isn't in the Results list, you don't have any (at least according to Privacy Scan) but it will still be listed in the Installed Applications window so you can include or omit that category from the scan.
One of the reasons I suggested Opera is that, with the Macromedia directory list in a Finder window, you can run the "Clear Browsing Data..." routine and actually watch the Super Cookies disappear.
But assuming Privacy Scan actually works, if Flash Cookies don't appear in the "Results" list, you don't have to worry about them.

Did you know about Flash Cookies?

I know about regular cookies, and delete them... but had no idea there was such a thing as a Flash Cookie
Read about 1/2 way down here http://windowssecrets.com/comp/100805

Rod,
Since you're a confessed geek with some actual coding chops, I'm sure you'll understand the hair I'm about to split here. Hang on a moment while I grab my axe...
Even with your page jumps, the cookie isn't doing anything. It's just a text file named after a snack. What's causing your page to jump, browsers to redirect, and the moon to shift its gravitational field three degrees to the north is the code in the web page that's being loaded. True, it may look in the text file to see what IP address to report to, but the connection, handshaking, transfer of data and powering up of lasers are all on your web page (or the server side code being executed on its behalf). The cookie is little more than a poorly dressed informant hanging out on the street corner waiting to pass along tidbits of information when the right person asks. Doesn't exactly make it a savory character (name notwithstanding), but it's a harmless one nonetheless. If it's evil you seek, you'll find it in the web site, not the cookie. And that's why I never understood the religious fervor against cookies.
Now, if you want a truly dangerous leave behind, at least on Windows, ActiveX controls are your guys. They're really just glorified COM objects, and thus have complete access to the entire Windows API. Give me permission to install an ActiveX control on your machine and I can rewrite your file system, start and stop services, reboot your computer, or just turn the screen a hyperintelligent shade of the color blue because it amuses me. Anything that can be done in Windows programming is essentially available to the ActiveX control.
Of course, browsers got hip to this years ago, and now the default security settings for ActiveX are to not install automatically, or at least to query the user first. Or, as it's configured on my machine, feel free to install if you can make it past this shotgun pointed at your head. Maybe that's why there's not as much of a flap about ActiveX as there is about cookies. Because they're truly dangerous, the browser community took it seriously.and now only someone with a death wish allows a web page to install an ActiveX component.
And overall, this is kinda my point. The much maligned cookie gets a bad rap while in truth it's the web page staring you right in the face that's preparing to rob, rape and pillage. But then, misdirection has always been a classic tactic in warfare.

Multiple crashes fixed by turning off hardware and Flash acceleration; very slow now. Takes five seconds to exit and still listed as a running process

A workaround was suggested by a member of the community to turn off both hardware and Flash acceleration. It worked fine (no crashes since), but runs very slowly. In particular, takes five seconds to exit and is often still listed as a running process. Very slow in connecting to Web pages, and very slow loading them because of the graphics. Very slow in loading video. I expected slower responses, but this is REALLY slow. I'm running 64-bit Windows 7 and an Nvidia GE Force 7800 graphics card with all the drivers updated and the plugins for Firefox mostly set on "ask to activate". Should I expect this much reduction in performance when the workaround I mentioned was put into place? If so, it's half a loaf at best. The only thing questionable is that I have two Youtube downloaders that I am trying, but I made the assumption that these were only applied when you downloaded something from Youtube.

In case you are using "Clear history when Firefox closes": do not clear the Cookies
If you clear cookies then Firefox will also try to remove cookies created by plugins and that requires to start plugin-container processes that can slow down closing Firefox.
Instead let the cookies expire when Firefox is closed to make them session cookies.
*Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: Keep until: "I close Firefox"

Flash cookies - warning from BT's Chief Security T...

I wonder how many readers here use tools to help keep their internet activity form impinging on their privacy. If you never think about third-party cookies, scripts, LSOs etc and just happily surf and follow links without a care in the world, have a look at this current law-suit report ,especially the computer log near the bottom. I find that pretty disturbing. The whole Class Action Complaint is here
If you wish to know more about flash cookies and re-spawning have a look at Bruce Schneier's article He's the Chief Security Technology Officer at BT, and is very sound.
Unlike traditional browser cookies, Flash cookies are relatively unknown to web users, so you might think it's worth thinking about taking steps to protect yourself and your kin, especially now that the BTYahoo browser has been ditched.
I use the Firefox browser which has some very useful addons like NoScript, Flashblock, BetterPrivacy, Ghostery and RequestPolicy. Even so, such privacy-invasive little scraps of code can still creep through your defences. You can have a look at what sites have a record of where your computer's been at a special Macromedia page where you can manage them.
I'm not an IT expert by any means, but have become very concerned at the persistent and increasingly sophisticated attacks on ISP customers' security and privacy. I'm glad that BT's Bruce Schneier shares my concerns.
Value Added Guest (Inspiring Not Aspiring)
Rate a post if you like it! - just click the star under the user's name on the left. (N.B. ratings facility no longer available in Forum Help and Suggestions; nor is it available in the Lounge)

Here's that Macromedia page in English
There's an explanation of the settings below the settings pane itself; you access the different types of settings by clicking the buttons along the top.
If you suddenly find yourself unable to view Flash content - as I did in the BBC News/Weather pages - check that you didn't uncheck the 3rd party button, or set the storage level to zero
Value Added Guest (Inspiring Not Aspiring)
Rate a post if you like it! - just click the star under the user's name on the left. (N.B. ratings facility no longer available in Forum Help and Suggestions; nor is it available in the Lounge)

How do I delete Flash cookies on my MacBook Pro with Mavericks OS X?

Hi there! Since switching over to the Mavericks OS X, my husband noticed that I had over 3000 cookies stored in my laptop. After deleting cookies in eash browser, we noticed they are still there. After some googling, I suspect that it is Flash cookies that are installed in my computer. How do I delete these? On a couple of websites, that appears to have outdated information, they recommended downloading the Flush app. I noticed it is no longer available.
Anyone care to help?

System Preferences > Flash and you can delete all info there manually, or set it to not accept information.
What I use is the free Firefox web browser + Ghostery and Click&Clean.
Ghostery has a option to delete Flash and Silverlight cookies upon exit (if enabled in preferences)
Click&Clean wipes everything when the browser is closed.
Firefox also has click to play, so Flash and other plugins are not running on every site, rather one has to click to enable it when they want as to prevent those from running and placing/retriving cookies in the first place. Better security also.
And there is more than just Flash cookies, there are web bugs, mouse trackers, history sniffers, HTML and Ever Cookies, plus all sorts of webside exploits.
Only by enabling Javascript/scripts only on sites you trust can you avoid a lot of this nonsense, the only easy method is to use Firefox and the NoScript add-on, which you drag a "temp allow all" button to the toolbar in Firefox to click on sites you trust.
https://en.wikipedia.org/wiki/NoScript
Also Ad Block Plus is also advised, as ad's can deliver makware and slow down the browsing speed.
See this here
Maintain some level of privacy/cookie tracking

Flash "cookies" are not saved

Hello,
I use Windows 7 SP1 + IE11 with flash version 14.0.0.176 (langage : French).
New installation.
The flash files/cookies are not saved. It is visible in flash games: save don't work.
I have found a test on this site: IE10 Test Drive Demo: Flash Cookies that shows on my PC that no flash cookie is saved at all.
I have searched several forum without finding any solution.
For exemple : I have verified in the flash control panel that web site are allowed to save file. I have verified that an "infinite" amount of storage is also allowed... I have seen similar topics unanswered in this forum. I have searched the SOL file, but they never appear.
But may be I have missed something. I would appreciate a solution!
May the fact that the C:\users directory is redirected (through a link) to another location do something?
Also, some flash applications don't work at all. Some videos embedded in information site for example don't start. Some games begin to launch but never start.
Thanks in advance!
Joe

I have now had a chance to try this and it doesn't work for me. Seems my Flash installation is really messed up.
I have edited the mms.cfg in C:\Windows\SysWOW64\Macromed\Flash. It now has:
SilentAutoUpdateEnable=0
AutoUpdateDisable=0
EnableInsecureJunctionBehavior=1
Enhanced Protect Mode in IE is not checked.
I have rebooted the computer.
And I still have the same problem creating the cookie. I get no error message but the cookie does not appear. Flash still seems happy to create directories for the websites I visit, but I get no cookie files in them.
Thanks for trying to fix this problem. Looks like it is time to try to unwind my junction point and move everything onto the C: drive. Perhaps I'll try uninstalling and reinstalling Flash one more time...
Mark

Why aren't Flash cookies cleared the first time I exit Firefox?

I am running XP, Firefox 16.0.1 and Flash Player 11.4.402.287 and have Firefox configured to "Clear history when Firefox closes", with "Cookies" (amongst other options) checked in the "Settings for Clearing History". I also have Flash Player configured to "Block all sites from storing information on this computer."
As I understand things, starting with Firefox 4 and Flash Player 10.3, having Firefox configured this way should cause Flash cookies to be deleted upon exiting Firefox. I also understand that even though I have Flash configured as I do, a list of sites that attempt to plant a Flash cookie will still be recorded in the main settings.sol cookie.
I have noticed, though, that this list of empty Flash cookies is not deleted the first time I exit Firefox; rather, the list is deleted after launching and then exiting Firefox again.
Here's a step-by-step example:
1) Control Panel -> Flash Player -> Storage tab -> Local Storage Settings by Site... button -> confirm that the list is empty
2) Exit the Flash Player Settings Manage
3) Launch Firefox -> go to www.hulu.com and click on a video to start it playing
4) Relaunch Control Panel -> Flash Player -> Storage tab -> Local Storage Settings by Site... button -> confirm that the list shows www.hulu.com, 0 bytes, Block
5) Exit the Flash Player Settings Manager
6) Exit Firefox
7) Relaunch Control Panel -> Flash Player -> Storage tab -> Local Storage Settings by Site... button -> NOTE THAT THE LIST STILL SHOWS www.hulu.com, 0 bytes, Block
8) Exit the Flash Player Settings Manager
9) Relaunch Firefox
10) Relaunch Control Panel -> Flash Player -> Storage tab -> Local Storage Settings by Site... button -> NOTE THAT THE LIST STILL SHOWS www.hulu.com, 0 bytes, Block
11) Exit the Flash Player Settings Manager
12) Exit Firefox
13) Relaunch Control Panel -> Flash Player -> Storage tab -> Local Storage Settings by Site... button -> NOTE THAT THE LIST IS NOW EMPTY
So again my question is - why isn't this list emptied the first time around?

Ok, so I created a new profile and followed the steps I spelled out in my first post several times - each time the Hulu flash cookie was cleared the first time I closed Firefox.
So what would you recommend I do next to get to the bottom of the behavior in my current profile? Should I go about disabling my extensions and plugins one by one and repeating the test each time?
Thanks again so much for your time and help.
PS: I never have a problem with Hulu playing with my flash local storage set to zero - interesting that you do...

Websites not loading correctly and flash videos not playing

When I visit sites like '''ign.com''' and '''joystiq.com''', they do not display correctly and Flash videos never load. I have already uninstalled and reinstalled twice to version 9.0.1 with no change. The second time I used Revo Uninstaller Pro to help make sure I got rid of all registry entries and residual files. Does anyone know if this is a recent bug? This started for me about noon yesterday...

Not loading correctly in what way?
Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
Use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed the maximum file size (1 MB).
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
You can also try to reset the preferences.
*http://kb.mozillazine.org/Resetting_preferences
*https://support.mozilla.org/kb/Resetting+preferences

Slow connecting to internet and Flash frequently quits

My iMac has been very slow over the past while. I am on Snow Leopard, and have all the updates.
It takes a very long time to connect to internet and also to webpages. Simple commands such as inputing text and dropping menus take forever. I have that coloured pinwheel running for very long periods while attempting to make the connections or garnering responses to commands. Often the tasks will time out. I've been getting messages such as "Safari has shut down, there is a problem with flash, this error will be reported to Apple" and frequently I'll get a message that Flash has inexplicably quit. I've had the computer lock up and the only thing I can do is to shut down the computer, losing all my opened pages and unsaved data.
I don't know if it would make any difference, but I have asked my service provider to send me a new modem. I have DSL and ethernet.
Is it possible that Flash is corrupt and should I reinstall, or are the other problems, such as slowness, etc not a Flash related?
I know I have a lot of old emails and other files which I have to clean out. Does this have a bearing? I have cleared history, removed cookies, and performed other cleanup tasks.
My trial support period with Apple support has expired, so have no recourse through them.
Thanks,
Ted

Ted, that does seem odd. Did you do a control-click (i.e. hold down the Control key while clicking) on the Macintosh HD icon? It should have presented a small menu of options, of which one is Get Info. Alternatively, if you have a two-button mouse, right-clicking the icon should have behaved similarly.
You’ve got plenty of available disk space, so a crowded disk can be ruled out.
The number of bookmarks should not have any effect on the browser’s speed. The size of your inbox theoretically could affect the speed at which you download e-mail, but you have enough available disk space that it shouldn’t be an issue.
If you use Apple’s Mail program, does it offer an option to download e-mail but keep it on your ISP’s servers? If so, do you use that option? If you do, then that could certainly slow down your e-mail downloads if you have a large inbox, since your e-mail program would spend time figuring out what has already been downloaded vs. what needs to be downloaded — and if you check for e-mail often, then that processing could slow down your browsing.
For both Flash and Firefox, the download will only overwrite packages of the same name if they already exist; thus, the commands above would overwrite Firefox.dmg and Flash.dmg on your desktop only if they already exist by those names there. Once the packages are executed, they will overwrite applications of the same name if they already exist. Thus, if you haven’t previously installed Firefox on your computer, by definition no previous Firefox can be overwritten; but if you install a newer version of Firefox in the future, then it will overwrite any version installed in the past — but your bookmarks, plug-ins, &c. won’t be affected by the overwrite, since they’re stored in a separate area of your disk. Executing a Flash package will overwrite the version that is already installed.

Security issues for Flash cookies, Local Shared Objects, .sol files

Good day, all
I just found out a bit about flash cookies from Wikipedia and http://epic.org/privacy/cookies/flash.html
I was wondering if there was a security issue with these (as opposed to privacy issues)?
It seems easy enough to prevent them being stored or delete them after they are set.
Thanks,
Hugh

Hello Patricia,
You wrote,
I came to this forum to see if I could find out how to delete adobe's flash cookies
You have to do it online via this website.
Macromedia's Website Storage Settings panel
Note: As the site says, the dialogue box is not an image, "it is the actual settings manager"
I just tried it out and deleted the flash content from How Stuff Works, then revisited the site (How Stuff Works) and it didn't add it back, so it seems to work as stated.
regards roam

Looking for flash cookies (or .sol files)

Good day, all
Earlier this year I found out about Flash cookies (the .sol files). I didn’t like the idea so when I quit Safari I would run a search for .sol and then delete them all. Up until now I was using 10.3.9 for the OS and the 4 year old version of Safari.
Last weekend I up dated to 10.5.8 for the OS and 4.0.2 for Safari as I was concerned about security. (All went smooth and they work fine. Thanks to all that gave advice on how to do this!)
Now when I quit Safari and run the search for .sol I don’t get any files ending in this. I’m not keen on Spotlight yet, but I assume if I put in .sol it will return anything with .sol in it, or ending with it. Perhaps I am wrong on this?
I looked in the forums and found a post from Klaus1 that said where to look for .sol files and traced down the spot. He wrote: “In Mac OS X they are stored in the following location: /User’s Home Folder/Library/Preferences/Macromedia/Flash Player/#SharedObjects.
On my Mac, the directories are a bit different from this, but I found a #SharedObjects folder but it had no files ending in .sol and I found a whole lot of empty folders under /flashplayer/sys that reflect websites I’ve been to (#www.4kidstv.com) but still no .sol files.
So my question is: am I failing to find them? Or are they being deleted automatically? (I doubt it) Or are they in some new format that doesn’t end in .sol?
Thanks,
Hugh

Hi Hugh
Rather than attempting to find those files, I suggest you lock the Shared Object folder. This precludes any Flash cookie info from being written to your HD.
To do so, go to the Finder and navigate to the Macromedia folder - Your User Account>Library>Preferences folder. Continue drilling down to the Shared Objects folder. Now, simply move to the trash the contents of the Shared Objects folder. Once the folder is empty, click on the Shared Objects folder, Command/I to open its Info panel and click on the Locked option, then close the panel.
From here on out, no information will be written to that file. I did this awhile ago and have not had any adverse effect from locking the folder.

Updating Adobe and Flash Player

I am 100% unable to update Adobe Reader 10.1.9.22, nor an I able to update Flash PLayer for IE 11.9.900.170 for Chrome on my old pc (no, not a laptop or tablet or anything fancy..this pc is at least 8 years old).
For some reason, the pc won't allow me to do updates for these, even after trying ALL reccommened advice fromt he website. I need a person who KNOWS what they are doing and can help me using that remote thing IT's and hackers know how to do...where I watch you fix this from your location on my home pc.
HELP NEEDED!!! I can't get very many graphics at all, can't play most games and the pc is lagging in speed now. I have defragged the pc and removed cookies and caches like I am suppose to. I am almost 100% computer illiterate (I"m getting old).
Thank you to ANYONE who can fix this remotely!
Signed....
Karma

Chrome has its own "proprietary" plugin ("PepperFlash") which is embedded by Google and you cannot update it here. "Not no way, not no how."
You MUST update Chrome to update the Flash Player in it. (Even if that means completely uninstalling and reinstalling it, as I have to do on each of eight machines where I have chrome installed.)
There are "offline" FULL Installers:
Flash Player for ActiveX (Internet Explorer)
Flash Player Plug-in (All other browsers)
and Reader's offline FULL installer can be downloaded here: http://get.adobe.com/reader/enterprise/
NONE of these require any additional downloading. YOu simply "save" them, close your browser, and run them.

If I set Firefox as my default web browser, the help links on Adobe Dreamweaver and Flash's welcome screens don't connect to the help pages on Adobe's site. It just links to Firefox's start page and stops. The links work properly if Safari is set to the d

If I set Firefox as my default web browser, the help links on Adobe Dreamweaver and Flash's welcome screens don't connect to the help pages on Adobe's site. It just links to Firefox's start page and stops. The links work properly if Safari is set to the default browser. Please help.
== URL of affected sites ==
http://www.adobe.com

Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.

AIRHelp and Flash cookies

Similar Messages

Maybe you are looking for