An Actual Answer to Connection Issues

I spoke with Apple Support. I discovered that the Ipod Nano that I purchased on 11-09-06, AS WITH ALL IPOD'S Starting a few Months Ago, REQUIRE USB 2.0 PORTS !!!!!!!
so, if you don't have that, your IPOD Will Not work...
I have a 2 year old laptop that does not have USB 2.0 so I am F&*KED. Unless I upgrade my comp.
My 5g 30 GB Ipod Vid that I bought in March/2006 works fine, because it was made before ALL IPODS switched to requiring a USB 2.0 port.....
NICE WORK APPLE>>>>> THANKS FOR LETTING US KNOW BEFORE WASTING ROUGHLY 4 HOURS TRYING TO FIGURE THIS OUT....

I wouldn't necessarily say that you're screwed on this one.
If your laptop has an open PCMCIA slot (might be hidden, usually on the side of the laptop with an eject button to the side), you can purchase a USB 2.0 adapter to use in it. They generally run about $20-30, check at your local CompUSA/Best Buy.
With one of those, you'll be set. You may have to swap out your PCMCIA cards if you already have your slots used up, but it's a better alternative than buying a new laptop or trying to find an older iPod.
My only complaint with the newer iPod/iTunes stuff is that this latest version of iTunes runs incredibly slow on my media server PC. The thing's ancient (P2-266... About seven or eight years old), but at least the songs still play at full speed.

Similar Messages

Excel ODBC Connection Issues

I'm having some issues importing external data from an Oracle 9i database.
Here is what is happening:
I am initially able to import data from the table I want to into Excel.
I do this through "Data -> Import External Data -> New Database Query" where I have my .ORA data source. I'm able to log in using my user and password and import the table. My problems come after I import this first set of data.
If I try to "Edit Query…" I get an error box that says "[Microsoft][ODBC Driver Manager] Driver's SQLSetConnectAttr failed".
If I try to "Refresh Data" I get two error boxes. The first is just: "[Microsoft][ODBC driver for Oracle][Oracle]" and the next says: "[Microsoft][ODBC Driver Manager] Driver's SQLSetConnectAttr failed". It then prompts me for the User name and password of the DB I'm connecting and after I enter the information, I get the same two error messages.
Also, if I attempt to establish another connection following the "Data -> Import External Data…" steps I run into a different problem. Upon entering the information for the User Name and password prompt I get two error messages. One says "!" and the next box says "Couldn't read this file". Once I click "OK" in those boxes, the Microsoft Query window automatically opens with nothing in it.
I can't seem to figure out why I can initially pull down data and then cannot succeed afterwards. I'm unable to connect to the DB I have through Excel until I completely closed all Microsoft Excel instances.
I also use this data source in Microsoft Access without any problems.
My Excel version is 2003.
I'm using Oracle Drivers I'm using are from an "Instant Client" package.
Any thoughts why I'm having these connections issues?
Thanks in advance.

This issue is closed.
The solution was:
"Data -> Import External Data -> Import Data"
Select "New Source" and select the "Oracle" data source and filled in the appropriate information. This was similar to the database query but it actually works.

X1 Carbon (20AX series) wifi connectivity issues

Dear Lenovo Support and all others,
I am posting this in hope that someone can help with my problem and also to share my unpleasant experience with a new Lenovo product.
Lenovo Thinkpad X1 Carbon
Model: 20A8A00VSG
OS: Windows 7 Pro 64bit
Purchase date: 27th February 2014
Since the first day I purchased the system, I have been having an issue with my wireless connection:
1. I am unable to reliably get a wireless connection to wireless access points (e.g. free wifi coffee outlets or malls) and personal mobile hotspots (mobile phone hotspots). It constantly says "LIMITED CONNECTIVITY". In other words, I cannot get internet access. Even when it does connect to the network and get internet access, there is a tendency for the connection to drop back to "LIMITED CONNECTIVITY".
The only time I can get a reliable connection is when I am connected to my home wireless router. The system does not seem to have problems on home wifi networks. Since the problem seems limited to wireless access points and hotspots, I believe its a hardware/software problem.
Please note that I have other wireless devices (laptops and mobile phones) that can connect to the same networks that I am trying to connect to and have no issues.
I have tested the networks with my friends' wireless devices as well and they have no issues accessing the internet so I am fairly certain that there is no issue with the networks themselves.
2. I have already called in twice and been given advice on both occasions but the problem still persist. I have updated all drivers, uninstalled and reinstalled and updated the BIOS for the system and also performed a system recovery but nothing has worked so far.
I have also tried disabling and/or deleting any anti-virus software and firewalls but it does not fix the problem.
I have also been advised that I need to go down to the Lenovo service center to have my laptop checked out by the technicians and that there MIGHT be a firmware upgrade for the wireless card itself.
NOTE: MIGHT? The support staff doesn't even know for sure whether there is an upgrade available.
3. Rebooting my computer, the wireless card or the hotspots does not solve the problem. It might work for a shortwhile before it reverts back to it's non working state or stops working again once I reboot the system.
I am really unhappy with the purchase so far. It's actually a good laptop per se when all is working, but without internet access, it is pretty much like a dead fish. And thats 90% of the time.
Like I said, this problem has been happening since day one and I've tolerated it long enough.
I hope someone can help me with this problem.
Thanks all.
UPDATE - 3/24/2014
I borrowed an ASUS Wireless USB adapter from a friend and installed it on the laptop. Lo and behold there are no connectivity issues to my iPhone wireless hotspot.
INTEL DUAL BAND WIRELESS AC 7260 - NO CONNECTION/LIMITED ACCESS
ASUS USB N10 WIRELESS ADAPTOR - CONNECTIVITY AND INTERNET ACCESS
I think this narrows it down to the software/hardware in the computer....

Hi, all
there is an issue bugged driver or even card firmware related. Intel confirmed that. Wait some time for the new release.
For the test purpose only disable 2,4 ghz band support and switch to 5 ghz. N-band seems unstable so switch to G-band. As the Linux users report the same issue it's firmware bug basically.
x220 | i5-2520m | Intel ssd 320 series | Gobi 2000 3G GPS | WiFi
x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
Do it well, worse becomes itself
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Setup two 1140 w/ connection issues

Hi,
I've got two Cisco Aironet 1140 Access Points in my office. They're both setup as AP at opposite ends of the office with the same SSID, so employees can walk throughout the office without losing connectivity.
We recently re-started one of the AP's, but ever since the re-start, users cannot roam from one AP to another without dropping their internet connection to the outside world. In other words, if I originally connect on Side A and walk over to Side B, I lose my internet connection. Users can still access the internal network, and I can launch the web interface for both AP's. But, it seems like the DNS doesn't recover until I go back to Side A.
Any idea on what we could do to remedy this issue? Thanks for your help!

I would not even suggest moving down the road of WDS for a 2 AP PSK configuration for sake of overcomplicating what seems to be a basic problem. The clients should be able to roam fast enough with the PSK to where the end-user would not even notice. There is a larger problem here.
Can you post the run-config from each of your APs? Are these APs on the same subnet?
You say you can reach your "internal" network resources when you have roamed, but not the "internet". If you can still reach your default g/w and internal resources; your wireless is working just fine. Access to the "internet" is in no way an indication that this roam is not working. If you roam and your client can no longer reach it's default gateway, "then" you might actually be having an issue. Are you "sure" DNS is the problem you are facing? Can you move to AP B, which doens't seem to have internet, and ping a public IP address like 4.2.2.2?
There are other debugs we can run to see what is happening, but I would start by posting both run-configs. Specify "which" AP appears to be causing the problem.

WRT300N connection issue similarities??

Hello everyone.
I just bought a 300N router as an upgrade from a linksys B router, before checking these forums and seeing all the issues that everyone else has with them with the wireless connection dropping out.
At the same time as the router purchase, I also upgraded my laptop to windows vista.
I was able to connect to my network with no problems at all. When I shut my computer down, and boot back up, it will not connect to my network, just gives me the "Diagnose?" screen. I am not able to connect to ANY of the networks within range (there are a few). I can try and try and try to reconnect to my network, but it will not connect. Then, if I leave it long enough, it will automatically connect to my network, and all is good.... Until I disconnect again.
Last night was the first time in the week that I had the router, that I actually got dropped from my router. And surprise, I was not able to reconnect to my network.
I also have a macbook, with OSX 10.4.8 on it. I NEVER have any connection problems with this laptop. Connects all the time, everytime, first try, and it stays rock solid connection, even when my vista machine is searching and failing to connect to my router.
I have the latest firmware from linksys, and I also tried tinkering with my radio settings as mentioned in a few other posts, but nothing changes in the connection experience. Even rebooting the router does not help. (Though it appeared to help the very first time I did it, but it may have been just that vista decided to smarten up and connect on its own)
So what I am wondering is how many other people, who are having connection issues with this router, are using windows vista? Anyone have any suggestions before I fire this laptop out the window?
Message Edited by markmac on 04-24-200710:50 AM

well...as the router is working for the MAC computer..i don't think it is a router problem...rather i believe that it should be either the operating system itslef or teh wireless adapter on the laptop....

Outlook with Exchange connection issues

I am implementing a security policy which includes blocking all outbound traffic on the firewall of our network (Except normal 80, 443 etc). It seems
that if I apply this, some users aren't able to connect to exchange. This appears to be related to Outlook Anywhere. What ports would I need to allow to prevent this connection issue?

Hi
As per the information and details provided by you, to solve the Outlook with Exchange connection issues, Please follow these steps: -
Microsoft introduced
RPC over HHTP as a better way for Outlook client to connect to Exchange. The MAPI connections still use RPCs, but they encapsulate those with an HTTP connection. Since that HTTP connection is secured using SSL, it is may be
more accurate to call it RPC over HTTPS. These connections only require connectivity
over TCP port 443, which as you know is assigned to HTTPS and is normally open by
firewall admin for web servers.
Outlook Anywhere wraps
Remote Procedure Calls inside an HTTP layer to allow connectivity with the Exchange server. This simplifies the firewall administration process requiring only
the SSL port 443 to be opened to the CAS (Client Access Server) instead of several ports to the actual Mailbox Server (MBX).
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

Wifi connectivity issues iPad 2.. Any fixes yet?

I have issues keeping a connection to my home network. No, I don't have an airport router (just in case that comes up). My iPad connects, but loses signal strength, even though I'm only a few feet away from the router, and sometimes just disconnects altogether. I'm wondering if anyone knows of a fix yet. I noticed there are quite a few users having similar troubles, but haven't seen anyone actually ask or receive concrete feedback regarding a fix.

iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Does anyone actually answer the support Chat?

I'm unable to run Photoshop CC. I've been holding for chat support for almost 30 minutes. It keeps saying, "We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week."
Does anyone actually answer it? How long is the wait? It's pretty frustrating.

I was on hold for over 3 hours before I finally got a hold of someone.
Then it took an hour to figure out my issue. I had to log completely out and then log into the Creative Cloud app in my system try before logging into the application. Apparently if you do them in the reserve order, it tell you your internet connection is bad.
So, 4 hours to resolve my issue.

Connectivity Issue - Server Network

Hi you all
I'm having connectivity issues, from my network, with the Servers Network that's located behind the Ace 4710... I'm monitoring the servers and i get Timeouts with a simple ICMP monitor...
I never have problems regarding the access to the Admin context, but in the context that i use to load balance the applications i have problems
reaching directly the servers...
For example... I have two servers and i lose connectivity with one of them for about 2-5 minutes and then i regain connectivity... If i undo the ft group and redo the ft group i regain instant access to the server...
I cleared all the config for the actual loadbalance and left the config regarding the client and server networks...
Any help??
Thanks in advance...

Thanks for the reply Gilles...
What do you mean with a show tech...
I'm looking at you blog posts...To see if it helps...

Bad corporate wifi connection issues

Hi,
I've experienced a corporate wifi connection issue.
Having the issue on two z3compacts (latest kitkat build) and also with a Z3 (also latest kitkat build).
connection details:
EAP-Method: PEAP
Phase 2-Auth: MSCHAPV2
CA-Certs: no
Identity: yes
Password: yes
Issue is the following if you roaming between APs it happens the the smartphones jumps to a next AP with better signal but it is not possible to connect to the wifi.
There are two workarounds:
1. re-enter the password for the connection again
2. turn on airplane mode and turn it off again
The state is very annoying.
We've tested various Samsung and Nexus smartphones and we couldn't experienced that issue.
Any of you experienced the same?
Br,
Michael

Hi Phy,
thanks for that hint!
Can't believe anymore that it is a network component issue...because,
We have 500 android devices integrated (LG, Samsung, Nexus) and also nearly 4300 iPhones (4s, 5c, 5s and 6 (IOS7-8))
Besides them three xperia Z3 devices for testing purpose.
We only experienced this issue with the xperia devices.
Actually we're observing this issue over a month now.
We checked also the wifi controler logs and we saw that the xperia devices quit connections and connections tries by themselves.
Br,
Michael

Still having WiFi connectivity issues. What can I do to fix this?

I have the new Macbook Air 2013, and since day one i have had WiFi connectivity issues. I know that this problem has been worked on and that a recent release of an update could help fix this problem. However; nothing for me has changed. I connect to my home internet and sooner or later my MBA disconnects and i have to reconnect it by either turning the WiFi on and off or going into network diagnostics. The time of my Air actually being connected varies from a coulpe second to a couple minutes and occasionally I may get 30 to 45 minutes before a disconnect.
If you could help it would be much appreciated.

That statement is unfounded, actually. ALL of those currently with wifi issues are able to connect via their iphone hotspot, or by means of their homebase AIRPORT base station, .....indicative of a software/ firmware issue.
Most dont consider a minor software/firmware issue an empirical defect, anymoreso than "forgetting something" is an empirical defect in a human being is.
The "speaker issue" is now uttterly proven a simple software issue, soon to be fixed, same is the case with the wifi issue.
You're forgetting that Apples 802AC wifi is "next generation" 'tomorrows' technology. That a minor bug exists, soon to be fixed, is understandable. Look on the bright side, ....the Macbook AIR is #1 seller and most beloved superbook out there for many reasons

Virtual Machine - Connectivity Issues - West US

I have 4 VM running in same Virtual Network hosted in West US. I have been working on these VM for last 2-3 days. However, I am not able to connect to these VM for the past 6 hours. In the management
portal also I am not getting options to connect, restart etc.
Is there any outage in West US data center or is something in Azure West US environment causing connectivity issues?
Thanks,
Venkatesh

I have been down for over 30 dang hours, and my configuring tab just continues to load and not let me do a thing to change tier, which in another topic I created someone said to change it and change it back to fix it. I can't get the darn thing to stop doing
the loading. It does not do anything, and I have been waiting for so dang long for this crap to work. What the heck is going on?
I added an extra vm just before this happen to have availability setup, because it warns that not having 2 vm's will cause more downtime. Actually the problem started before I added the extra VM, but I thought I was getting downtime from one VM. I think
the extra VM is keeping me from changing tiers, but still I can't the thing to finish loading the website VM to even do a thing with it. It just like Microsoft is keeping me from having access.
Edit: I just got it back to the way I had, but the loading is still not working, and I can't change the tier worth crap. It just hangs on the loading. This is BS.

Linksys E3000 – WiFi Connectivity Issue

I usually have the 2.5GHz (B/G + WEP) and the 5.0 GHz (Mixed + WPA2-PSK) networks running. I have about two to three iPhones running on the 2.5GHz, one Laptop on the 5.0GHz and one desktop wired. Recently in the previous week I came across wireless issues on the E3000 Linksys Router when arriving home from work. My iPhone wasn’t connecting to the Network or my Laptop. It seemed as if the SSID wasn’t broadcasting. I went into the router and played around with it and didn’t find any issues with my user settings.
The router seems to broadcast the SSID for 2.5 & 5.0 sometimes [it disappears frequently] and when I’m able to attempt to connect it my iPhones plus my Laptop say “Unable to connect to network”. I’m not even connected to it wirelessly to manage the network. The desktop that is wired is able to connect stream internet across the modem though the router, this also goes when I wire my laptop as well.
I’ve made sure I have the latest Firmware: 1.0.04 & I’ve manually reset the router to factory defaults and still had the same connectivity issues. I’ve disabled the 2.5GHz broadcast and ran the 5GHz to make sure the connections weren’t conflicting with each other, which isn’t the case.
It seems I’m having broadcasting problems with the router and even resetting to factory settings aren’t working. I’ve noticed it’s not my devices that aren’t experiencing the issues because the iPhones and Laptop are having the same connectivity issue. My router is mounted to the wall and my modem is working perfectly.
Edit: The lights that are on & solid, during this problem is the Power + Internet + Wifi + Desktop(2)

FurryNutz wrote:
strings300 wrote:
I realize this is an old thread, but curious as to whether the firmware upgrade helped. My problem is similar, but a few things in my configuration changed over the past 2 weeks:
1) I added a new Roku HD wireless to my router (2 days ago)
2) I upgraded my broadband modem to the Comcast Arris TG862. I had them put this modem in bridge mode so that I could continue to use my E3000. (2 weeks ago).
3) I noticed that comcast created an open network on my TG862 called xfinity wifi. I turned this off (yesterday). Comcast does have an option for it.
Starting yesterday (after I turned off the comcast open network, I began to have problems on my 2.5 Ghz band on my linksys router. Never had these problems before. The network disappears, then re-appears. Somtimes I can connect to it but it's only a matter of time before it disappears again. 5 Ghz seems solid.
Last night, as a test, I turned my xfinity wifi open network back on, and all of a sudden my 2.5 Ghz was rock solid (at least for about 5 hours). It then disappeared again.
I will try the router firmware upgrade, but wondering if the Arris 862 could have anything to do with this. I'm not sure I trust comcast - particularly after they played that nasty open network trick on me.
Thanks!
2.4Ghz Routers only: Try single mode G or N or mixed G and N?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual [url=http://en.wikipedia.org/wiki/Wireless_channel] Channel [/url] to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear. 13 for EU regions.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by?
Any other WiFi routers in the area? Link> Use http://www.metageek.net/support/metageek-software-archives/ to find out. How many?
I prefer not to use Arris branded modems or modems with built in routers. I recommend that you check to see if you can get into a Motorola SB 6141 or similar modem model that is stand alone. Comcast support Motorola modems I believe.
I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.
Thank you for the suggestions. Security is WPA2/PSK. This has not changed.
A few questions. With regard to your last paragraph, even if I got a bad data flow from the ISP modem, I would still expect my router to be visible (or am I mistaken). I think, in the past, I've completely turned off my ISP modem and I could still see my router - just had no internet connection.
I'll look for other wifi routers - it just seems so darn coincidental with turning off that xfinity open wifi. I've always noticed other wifi signals in the area, I didn't actually notice any new ones (other than that silly xfinity one).
One thing I did do, I did remove an AP I had connected to the router when I set up the Roku because it seemed like it was un-necessary once I switched to the Arris modem. I just disconnected it... should it be degrown or something?
Thanks!

TS1398 Has anyone had WiFi connectivity issues with their iPhone 5 after accepting the latest IOS 8.0.2?

Has anyone had WiFi connectivity issues at home with their iPhone 5 after accepting the recent IOS 8.0.2 update?

Yes, despite being it an iPhone5 (8.0.2) attempting to connect to an Airport Express.
In my case the iPhone "connects" to Airport Express 2nd generation, but no Internet packages are available; Airport Utility shows the Airport Express as not connected to the Internet; but the iMac, MBP, Motorola phone, Samsung Smart TV and HP printer connect without any trouble.
The actual issue is the DHCP :
sometimes the iPhone gets none, and
when an address is assigned it just doesn't work,
even renewing the address won't work all the times,
switching off and on the WiFi won't work all the times neither,
going on Airplane mode, then back won't work all the times.
Solutions attempted and failed:
Reseting and reconfiguring Airport Express;
Reseting iPhone;
Switching off and on the iPhone;
Setup the DHCP renewal for every 5 days;
Meditation and stark visualisation;
Other possible patch not yet attempted : setting fixed IP addresses
All suggestions received resemble Windows' "Plug & Pray"
I gave up after reading several notes around the WWW complaining about it.
Last credible suggestion : wait for 8.0.3 or 8.1, whichever fixes the issue first.

Wireless connectivity issue with HP Folio 1040G1 notebook

We are planning to introduce HP Folio 1040G1 notebooks in our environment. We have installed Windows7 64bit OS on the notebooks and the recommended drivers are installed. Now we are facing issues when connecting to our office wireless network. The
network is hidden and a Wireless profile has to be installed in order to connect. It also requires a certificate installed in trusted root store to validate the server. We installed the profile and the certificate but not able to connect to office wireless
network. However we can see the network in the available networks list but when trying to connect, getting 169* IP address(with limited connectivity icon).
Same profile and certificate work with other models of HP Elitebook such as 8440P, 8460P, 8470P, 2540P, 2560P, 2570P. Only on the new model 1040G1, we are not able to connect.
Kindly advise. Urgent help required.

Hi,
So here the same configuration worked on the other models?
Please take a verify to see if there are any steps missed when configuring the software.
Besides, reinstall or update the NIC drivers and try to disable firewall as well as anti-virus to see if those help.
Meanwhile, please also take a try on the manufacturer's web sites and see if any further assistance could be offered there.
Here is a link for troubleshooting connections:
How To Resolve Limited Or No Connectivity Errors in Windows
Best regards
Michael
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An Actual Answer to Connection Issues

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