Another IP profile problem and disgruntled custome...

Question

Right, I'll try to keep calm when posting this...
Since 27th March 2011 I have been plagued by 2Mb downstream speeds out of a possible 7.5Mb.
Before this date I had no issues and nothing has changed in terms of wiring, configuration or the like.
After running speedtest, my line is capable of 7-8Mb but my IP profile is at 2Mb. I have contacted BT on at least 4 occasions and each time they said my profile has been reset and I should wait 24/48hrs for the speed to improve.
Annoyingly, each time I wait, the end result is the same, 2Mb!
Not short of losing the will to live and moving my BB to another provider, I want this issue sorted. It is unacceptable that after more than a week and numerous promises, the issue is still outstanding.
I dont want to speak to 1st line support anymore, they are an insult to my intelligence. Someone from tech/engineering who is reading this that I can have a sensible technical conversation with, please contact me.
Here are my stats.
Speedtest:
FAQ
Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
Download Speed
1952 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
 Download speed achieved during the test was - 1952 Kbps
 For your connection, the acceptable range of speeds is 800-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 2000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.39:23.67:62.96 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test:  -provides background information.
Upload Speed
310 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 310 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 448 Kbps
We were unable to identify any performance problem with your service at this time.
Homehub 2.0
Line state
Connected
Connection time
3 days, 20:24:21
Downstream
7,616 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
10.8 dB / 27.0 dB
Line attenuation (Down/Up)
28.0 dB / 11.5 dB
Output power (Down/Up)
19.8 dBm / 11.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
5
Loss of Power (Local)
0
FEC Errors (Down/Up)
15091 / 15
CRC Errors (Down/Up)
72 / 2147480000
HEC Errors (Down/Up)
nil / 4
Error Seconds (Local)
35

Answer 1

Hi this is a peer to peer forum in other words customers helping each other the only BT presence are the Forum moderators
could you first try the following test connect a corded phone to the test socket at the rear of the master socket and then dial 17070 and select option 2 any noise heard there should be reported to bt faults calling 151 and reporting a noisey phone line but do not mention broadband if there is any noise there once solved you broadband connection will improve within a few days also it is worth leaving your hub powered up 24/7 with no restarts for 3/5 days if the line is stable then your ip profile will return on its own when the exchange equipment see the line as stable. Changing isps will not help as they all use the same  copper pair betwen your home and the exchange 
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