Any intelligen​t people from HP on this forum ? Why the Disney app eprint does not work ?

There is a problem with the Disney App on the Photosmart eprint application . After the selection of an image there is only a preview button and no way to print. If you use this button nothing appear except a black screen !!!
First of all stop to make stupid answer like unsbscribe eprint service uninstall the disney application or verify that your a registered  or check that your printer is powered ....IT DOES NOT WORK even all this check is on !!!
 And you can also check that all of the users with this bug have try this and no way.... That is the problem with this application ? Do you have any user that can print something from this app. Find a solution or unvalidate this application.
Oh I forgot to teel you that it work perfectly for the dreamwork application.
Regards, Defmak.

The disney app is currently experiencing problems. It is an issue on Disney's end which is why you can print from other applications. Unfortunately I'm not sure when Disney will have the issue taken care of but what I would suggest is to try later.
Hope this helps!
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

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