Anyone else getting the runaround on iPhone 6 delivery dates?

Based on the other responses in this forum, I see that I'm not the only one with this issue. I normally love Verizon and encourage others to become Verizon customers, but not anymore. I called Verizon and pre-ordered my iPhone 6 on 9/16, after confirming - twice - that it would ship on 9/19. I went to the website 9/22 to find tracking information, and I could not find anything about the order online. I opened a chat session and called the toll-free number at the same time. Both the chat representative and the person on the phone told me that I had been given the wrong information and that my phone wouldn't ship until 10/3. After expressing my displeasure at that, the phone rep told me that she would upgrade my shipping to Fed Ex overnight at no extra charge. I thought that was a nice gesture. She gave me a Fed Ex "tracking number". I went back into the website 10/6 because I was surprised that I had not received my phone, and the order status appeared online. It confirmed the 10/3 shipping date, and showed that my order was "in process". I once again called and opened a chat session at the same time to find out more about the status. At that point, the chat representative told me that she couldn't help me at all unless I provided her a piece of information that I did not have (I hadn't had that info the previous time that the chat representative HAD been able to help me). The phone representative then told me that the 10/3 date was wrong - despite what I was told and what showed online - and that the phone would ship 10/7. She told me that the number I was given as a tracking number was not anything, and it was not even the correct number of characters to be a tracking number. She also told me that I would receive an email on 10/7 letting me know that the phone had shipped. Which brings us to today.
When I looked online for the order status, it was once again completely gone. I captured a screen shot of the order screen yesterday, and I sent that and today's screen shot in to a representative who had given me his email address. He did not respond. I called in to find out the order status, and the representative I talked to said that his information also showed that the phone was supposed to have shipped on 10/3, but he couldn't find the status of my order anywhere in the system. He told me that he would keep checking to see what he could find, but he did not know what had happened. I asked him to contact me as soon as possible in the morning once he had more information.
At this point, I don't even know what to think. If Verizon had set my expectations properly at the outset, all of this could have been avoided. This post isn't actually a question, but I definitely feel better now.
Good luck out there to anyone else facing this horrible first-world problem!
Jollymonica

I guess if the wires were hanging loose and sagging for some reason they would be a hazard and need to be fixed. Not saying to do anything, and be extremely careful if power lines are near by or involved.
If they are in front of a window they could be hazardous during a fire rescue attempt. Have them moved. If they refuse, contact the local fire department and explain your concern.

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I guess if the wires were hanging loose and sagging for some reason they would be a hazard and need to be fixed. Not saying to do anything, and be extremely careful if power lines are near by or involved.
If they are in front of a window they could be hazardous during a fire rescue attempt. Have them moved. If they refuse, contact the local fire department and explain your concern.

Is anyone else having problems with an iPhone 6 delivery date changing on them?

I sat up until 12:01am to pre order (2) iPhone 6's and (2) iPhone 6 +'s and they had a delivery date of 9/19 for both of the phones at the time I logged on to Verizon's preorder site. The system would not allow me to log in as an existing customer but it would allow me to order as a new customer. I kept trying to order new phones as an existing customer on two different computers and three different browsers without any luck. I finally decided to order them as a new customer and the order went right through the Verizon system without any problem. Two minutes later I received an email from Verizon requesting that I call them as soon as possible to complete the order. I called in and spoke to a rep that explained that I already was an existing customer and that I would need to use the "Existing Customer" preorder link. I explained the issues I was having and she said that I would still need to use that system when it was available. So I tried the existing customer link and it now let me through but the date for the iPhone 6 plus had slipped to 10/7 (It is now 1:30 am). I completed the transaction and it stated 9/19 delivery for iPhone 6 and 10/7 for the iPhone Plus. However once I received the email confirmation it stated that the delivery date for the phones was 10/7. I called Verizon customer service and stated my concern about the later delivery date for the iPhone 6 and they told me that the iPhone 6's would arrive on the 19th and the pluses would arrive on 10/7 so I did not change my order. This morning 9/19 8:00am I called in to inquire about my shipping confirmation numbers for the (2) iPhone 6's and the customer service rep (Robanya) told me that he would call me back at 1:00pm PST and give me the shipping confirmation numbers. He asked specifically which phone number he should call me back on and I gave him my cell number. After not receiving a call back from Robanya, I called Verizon customer service at 5:30pm and spoke Ryan James and he confirmed that the orders were placed on the 12th of Sept and that one system showed all of them due to be delivered 10/7. After insisting that Robanya that I spoke with earlier in the day said they were shipping today, Ryan got off the phone for 5-10 mins and then got back on and said that the iPhone 6's shipped yesterday on the 18th but he did not have a confirmation number. After pressing him that someone should have this confirmation number in Verizon he stated that the delivery dates were subject to change and that all the phones would probably ship on 10/7 and left it at that.
So after loosing sleep to pre order phones on Verizon, speaking with (3) different Verizon reps, I am rewarded by having my delivery date changed to 10/7 on my iPhone 6's which is the same delivery date they were quoting yesterday 9/18.
Did any one else have the same disappointing experience that I had?

Yes, pre-ordered iPhone 6 with a guaranteed delivery date of 19 September; took screen shots after the order just to have record of it.
Called Verizon 18 Sept because I hadn't received a tracking number yet, and was informed my phone would now ship 7 October. When I expressed that was different than what was promised and had proof, a manager came on the phone and confirmed that I should have a 19 Sept delivery date based on their records. She told me however she could not confirm when my order would ship.
19 Sept came and went with no phone delivery. I have tried calling Verizon, posting here, and posting on their FB page for customer service. Every rep I talked to (except for the first manager on 18 Sept) has been unable to admit that they mislabeled their product sales page, and mislead the customer. One rep told me the guaranteed delivery date was an "estimate"; when I asked her to show me on the website where it uses the term "estimate", she admitted it didn't communicate that, but still was unable to utter the words "we made a mistake".
VZW needs to take a 101 class in customer service and crises management; rule #1 is if you screw up, admit it! I know I am not going to get my iPhone as promised, but pretending like there is nothing wrong with that customer service experience is just making things worse. Not a single employee I have communicated with to date has attempted to do anything proactive to correct or mitigate the customer failure. I am truly amazed at how poorly VZW has been handling this to date; again (removed) happens with supply/demand, website errors, etc, but the failure to acknowledge how the screw up shafted a lot of (formally) loyal long time customers is criminal.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

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