Apple ID issues with Apple Tv 2
My husband bought me an Apple Tv 2 today. I was in the store with him when he bought it; it is new. I tried logging in through my Apple ID and it will not accept it. I am facory resetting it currently and it is to take a very long time and I am not sure if this will work. Has anyone had long term issues with this? It'd be nice to have this up and running before Christmas.
When I tried to factory reset, it said it was downloading the latest update. Then it says it can not update and to try again later. Well, it installed after a few attempts, but will not let me log in through Apple ID Solutions?
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Apple has Major Issue with Podcast Updating
I have been getting reports from a large number of the folks we represent at RawVoice indicating they are having the same issue with the podcast listings updating in iTunes.
We are going to poll our 6000 podcasters and have them start watching this more closely. Everything has been working perfectly for such a long time most of us never check iTunes anymore.
It could be some update that iTunes is doing but it is negatively effecting many podcasters because the listeners do not know enough to hit Refresh on the subscription listing.
I know my download numbers are way down over the past week because it looks like I have not updated my show. Please check your podcast listings. If you see that they are not updating within a couple of hours of posting start submitting trouble tickets.
Something is broke and I don't think Apple is aware of it. I am getting standard boiler plate responses back from tech support. But if they have enough submissions then they will know something is jacked up.
Here is the info to submit a ticket, you will have to be persistent or you will not get a response.
http://www.apple.com/support/itunes/ - click on 'Other iTunes Store Features' in the list and then on 'Podcasts'.try taking down the power to the ATV since the last update. Then power back on.
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WAP4410N issues with Macbooks/Apple computers
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History:
I have 4 WAP4410N Access Points setup in a sorority house, one for each floor. The access points they had before were D-Link 2.4GHz POE APs. The reason for changing the access points was a lack of wireless coverage in the house. About 2 weeks ago I had a complaint that ALL apple computer users were only able to get to a webpage and if they tried to click a link they would get nothing, so they would have to disconnect and then reconnect to the SSID in order to get to another page. I contacted Cisco SB support and asked if they were aware of any issues with apple. The tech said yes and that I should update to 2.0.2.1 firmware, I was currently running 2.0.1.0. The tech also said that after upgrading the firmware reset the access point and reconfigure it, so I did this. I updated the firmware on all 4 APs and had one of the girls click a few links thinking that it was fixed since it worked. Well I have heard tonight that there still is an issue. I am having complaints for ALL apple computer users that after viewing 3 -5 pages/links they have to disconnect and reconnect to the SSID, then after so many more pages they have to do it all over again.
Question:
I noticed that there is another firmware update released for the WAP4410N, will this firmware (2.0.3.3) fix the issue I am having?
If so, should I upgrade the firmware and reset the AP's again and reconfigure them, or can I just update them and not re-configure them?
If not, should I change some of my settings? Any other suggestions?
Config:
Here is a brief of the config on the AP’s: (If my memory is correct)
Host Name: AP1, 2, 3, 4
Device Name: WAP4410N_AP1, 2, 3, 4
IP Settings: Static IP
IP Address: 192.168.1.2, 3, 4, 5
IPV6: Disabled
Force Lan Port Speed 100M: Disabled
Discovery (By Bonjour): Enabled
802.1X Supplicant: Disabled
Wireless Network Mode: B/G/N-Mixed
Wireless Channel: 1, 4, 8, 11
Wireless Isolation(between SSID) Disabled
Security Mode: WPA-Personal
WPA Algorithm: AES
Key Renewal: 3600
Serial #: SER141903**
Serial #: SER141900**
Serial #: SER141903**
Serial #: SER141903**
Other equipment in the setup:
ASA 5505 firewall
Cisco Small Business SD208P Switch with PoE
Thanks for the help.
Regards,
TravisDid you try the firmware upgrade and reconfiguring the wap4410ns travis? As a rule of thumb, I always factory reset and reconfigure the device just incase there is any glitches.
Also are you running all the access points through the unmanaged switch? If so, try to take it out of the mix and plug directly into the ASA. Try to eliminate all extra pieces in the mix so you can better understand where the failure is. Your connecting wirelessly and able to browse, your getting intermittent connectivity. Also approximately how many users are connecting to the access points at one time? Try to isolate one wap4410n and a mac and test browsing with it and see what happens. -
IPhone 4S issues with wi-fi and iMessage & Apple support
Against my better judgement and experience I bought an Apple iPhone 4S when it was released. I should have remembered the extensive pain I experienced with Apple's so-called "support" when I had iPod/iTunes issues but I bought into the promise and the hype by Apple's marketing. I'm still wondering why this product includes only 90 days of support if Apple is so confident in it's reliability. So I was having increasingly frequent problems with my iPhone connecting or remaining connected to known strong and good wi-fi connections. It would arbitrarily disconnect from my wi-fi and go to a 3G connection which of course causes me to use data on my Verizon data plan. Usually I didn't notice the change in connection until I was waiting far too long for the requested information to show up. As you can imagine, that issue will push me towards exceeding my data plan quckly and thus cost me more money on my Verizon bill. Not acceptable.
Then in the last two weeks I started having an issue with iMessage/IM in being able to reply to messages. I could read them, I could open and close the app, but once I tapped in the field to type my reply it froze. I could not type anything. I could close and reopen the app, same problem again.
So I set up a call with Apple's glorious support system for which I had only a few days left on my extensive 90 day support term. The lady that called me was friendly and fun to talk to. No issues there. She had me initiate a backup after checking a few things. Because the backup was going to take about 20 minutes, she asked if she could call me back. I was fine with that, no need to make small talk for that amount of time. I got a call back but it was from a guy at another location. This concerned me but he said he had all the notes so I was hopeful. He advised me that if there was some corrupt SW on my iPhone, restoring would only put the problem back on my phone. I'm a sales guy in the IT industry, so I bought that. He said he was going to set my phone back to "new" as if I just bought it, then would restore all my apps, settings, contacts etc back to my phone. It was a big leap of faith for me, but I went along because they are supposed to be the experts. After spending close to an hour on the phone with this guy, who was also polite and fun to talk to, he has me start the restore process and waited on the phone with me for a while. The process was taking quite a while, I think around 30 in total so about 20 min into the process he has me stop the restoring session and tells me I can restart it later. He wants to check that my wi-fi is working. It was, so he asked if there was anything else I needed. I said just to put my phone back to the way it was with my apps, contacts, music etc. He told me that would complete when I finished the restore. I had to go to my company's office for the afternoon and spent much of that time resetting everything that was on my phone to how it was before. I noticed that the iPhone had pulled every single contact from my Outlook db on my personal computer (where iTunes resides) and all the contacts that I had set up on my iPhone were gone unless they were also in my Outlook. The really aggravating part of this issue is that I have about 800 contacts in my Outlook, many of which are people I don't want or need to have on my phone. The contacts I had entered on my iPhone over the past almost 3 months were the people I call or call me. All that data appears to be gone. I have since restored twice and the same thing occurs, everything is set back to "new" status and nothing is the way it was. I am now so angry I could crush this phone with a hammer and switch to the competition. Neither of the very nice people who "helped" me told me I would lose any information. In fact, both assured me my phone would be back to the same setup I had previous to their help.
I ask you folks at Apple, what is the use of backup if it doesn't back up AND restore all the information? We have a saying in my business, "you can back up the entire world, but how well can you restore?". I don't know if some step was missed along the way, or I initiated a restore from an incorrect target, but I am not a happy customer. Add to that the fact that I'm locked into a 2 year contract on this thing, and have had issues with poor support before and I'm pretty angry. I've gone into my local Apple store to ask a question about my iPhone's capability. It was a simple question that required only a "yes" or "no" answer and I would have been fine either way. What I got from the pasted on smile Apple associate was a sales pitch on the product I was showing her! Continously smiling and telling me the world is beautiful does not answer questions or resolve issues. I was eager to buy an iPad in the near future but with the pain I seem to get everytime I buy an Apple product, that purchase is never going to happen. You can block me here, blacklist me or whatever you like to do to keep people from reading negative comments about Apple, but I will be posting this same story elsewhere as well. For the amount of profit you make from these devices, I expect much better service and much less aggravation.
Sincerely,
Rick S.The nice thing about owning this overpriced POS is that Apple not only doesn't support it, but also doesn't want to hear about anything negative regarding it. So I spoke to the so-called "support" people at Apple who successfully screwed up my contacts beyond repair. I got a nice email from Apple asking me to rate the support I got. I was actually civil and described the issue tactfully. What do I get in return? Nothing. Not a damned thing!! You're luck you've got me by the short hairs on a 2 year contract but I'm still tempted to throw this POS through the front window of the nearest Apple store!! Not only will I be replacing this phone with a competitive product but I won't be buying anymore Apple crap. I guess when you con 27 million people into believing your rhetoric and sales lies, you don't have to care whether some customers get screwed or not. I'll be going back to Verizon and threatening legal action if they don't take this electronic dung heap back but I'm sure the teams of lawyers Apple and Verizon have on staff have insured that I have no rights in this matter and you're free to screw me anytime you please. Sad. I used to love Apple as a company and your products. Now you're just another Microsoft with more trendy looking junk. I've had it with you. If any of your executives are brave enough to talk to me, please contact me at your convenience.
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I just restored my 13" MBP i5 at the apple store to the newest version of Lion after issues with a previous Time Machine backup from Snow Leopard- this time I created a new account and just ported files and folders, and now MS Office doesn't work.
^^ that's the main problem. Here's the full history.
I bought a new 13" i5 MBP, early 2011 edition. I had an old white Macbook 2.14 ghz core2duo on Snow Leopard. I attempted to port over my time machine backup, but encountered problems in that my User was inaccessible from the new computer after the import finished, and I had to go in and change the root password, etc, and for some reason or another, I couldn't install any programs at all from that administrator's account. By "couldn't" I mean I could install them, but upon installation they would never boot. So, I took it to the apple store and did a clean install from the most up to date Lion OSX. Then, I created a brand new admin account, instead of trying to import the old one, and things seemed great. Then, I just imported my old files from the TM backup, but not any system settings, permissions, or user data. Just my Docs, pics, vids, apps, and itunes stuff.
Here's where things get weird again. I imported this stuff under the name "old", but all of these folders have a red negative sign on them, marking them as restricted. So, from my main admin account, I cannot even peruse these folders. Since I didn't import user data, I can't sign in to the "old" account to change permissions. I already tried to change the permissions from system preferences, but that didn't change anything. And now, for whatever reason, of all the apps that were imported then, MS Office is the only set of apps that does not work. When I click on it, it just says there was a problem and asks if I'd like to send a report to apple. I tried reinstalling it to no avail. I'm an English student, so i really need access to Word. Can anyone help? The Apple store is a major detour for me and would like to fix this issue myself.Most likely you have Office 2004 which are PPC-only applications and will not work in Lion. Upgrade to Office 2011. Other alternatives are:
Apple's iWork suite (Pages, Numbers, and Keynote.)
Open Office (Office 2007-like suite compatible with OS X.)
NeoOffice (similar to Open Office.)
LibreOffice (a new direction for the Open Office suite.) -
The tap to click does not work with mountain lion as it did before the mountain lion install. I purchased a brand new imac in August of 2011 and got a wireless keyboard and selected the wireless trackpad instead of a mouse. The trackpad worked wonderful pre upgrade with tap to click. Now after the install of the newest beast, I have to actually press the trackpad rather than a slight tap. I have carpel tunnel and this is causing great stress upon my hand. How do I get apple to fix this major issue with mountain lion?
Perhaps, I was not clear enough.
I have an imac purchased in Aug. 2011 which came with Lion 10.6 (two uprades before mountain lion)
Recently, I just purchased a macbook pro retina with Mountain Lion
On my imac, my settings allowed me to "tap to click" everything EXCEPT the initial log in at the star up of my imac, again running Lion 10.6
On my macbook pro retina which has Mountain Lion, I set up the "tap to click" option, but notice that a "hard" click was neccessary when trying to click things. I thought this was a macbook thing (my first one) so I went and upgraded my imac to Mountain LIon, BIG MISTAKE! Now both my imac AND my macbook only have limited "tap to click" options. Before mountain lion I could "tap" to highlight and select text, tap and drag, and many other thiings that Mountain Lion has disabled.
I am truly surprised that no one has noticed this MAJOR issue.
Is there a way to uninstall this update, similar to how on a PC you can go back to a restore point.
On another note even the way PREVIEW has changed is less user friendly, there used to be icons on the bottom right corner of the screen, now I have to double tap and select the option I would like to switch between contacts and thumbnails. This is really annoying and is causing me time when reviewing files.
Just in case anyone was wondering, I did go to system preferences -> trackpad -> select tap to click
In fact almost all of the trackpad functions have been selected. -
This is beyond frustrating. I just wasted 70 dollars between a new battery and gas for my ipod 80gb classic. It was having major issues syncing and freezing with itunes. I tried everything possible and noticed that a lot of people have been having the same issues with their ipod classics as well. I must have restored it several times and now it just totally bit the dust. Now I have to shell out 130 dollars to send it in to apple to be rebuilt/fixed. This is nonsense and I just cant believe apple isn't doing anything to address this issue. My ipod was doing great for about nearly 5 years and now this. I even down-graded to itunes 10.7, but by the time I had it set up to try, that's when my ipod totally failed and will not even come on. Grrrrrrrrrrrrrrr
Here is what worked for me:
My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc. -
I have a issue with my mac book pro. For some reason it won't stay powered on. I can't get past the apple loading logo. The battery is fully charged so it is not the problem. Can anyone tell me what the problem may be and how can i get it resolved?
The battery is fully charged so it is not the problem.
What happens when you use the MagSafe? -
I'm having a billing issue with my apple id. I got my first iPhone today and I've signe din etc however before i can download any apps etc i need to resolve an old payment apparently. The problem is i cant enter my new card details because the issue is registered to when i was in America and i require to pay the funds from an American source. Any ideas how i can resolve this? It wont accept my new card detail as im back in the UK. I think i have posted this in the wrong area but anyone got any ideas?
I have managed to change the rest of my accoutn being registered to the UK i think except thisHi..
You can email Apple for help but the link is for the iTunes store not the Mac App Store. You've inadvertently poasted in the Using Mac App Store forum but that's ok. Billing issues are the same for the iTunes Store.
Click here > Apple - Support - iTunes Store - Contact Us
It wont accept my new card detail as im back in the UK
Your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article -
I want to submit an issue with Game Center--itself, directly. I had an account set up that I used to play online games. I changed my appleID and then I no longer could access my game center account. I, apparently, had a new game center account created for me (which is friends with my old account) and now I cannot access my original game center account.
If I can't get access to email apple directly (which seems ridiculously difficult to do), then someone please tell me how to FIX the issue.
Thank youYes. I have tried that. When I use the ID I had before, it sets it up as a new account and I don't want to lose my stats attached to my old account.
Let's say that my old nickname was "user10" and I used the email, "[email protected]" for my apple id. I changed my apple id to "[email protected]" and it changed my game center account to "mynew" and somehow I am friends with my old acct, "user10". I tried getting a password reset for "user10" but I apparently don't know my own birthday, which is possible because I usually give a false one, but the same false one each time. -
Whether I'm watching a movie purchased via my Apple TV or a movie stored on my iTunes app on my iMac I'm having constant issues with Apple TV either cutting out (randomly - not related to wifi) or not being able to access the 'My Computer' files when my iMac drops out the wifi connection because its in power saving mode. I also have issues with 'Home Sharing' settings having to be reset and sometimes having to unplug the Apple TV power cord and plugging it back in to be able to successfully reset these settings so I can get back to watching whatever it was I was viewing on Apple TV. My TV is connected to wifi as well so I'm wondering if there are any changes I can make in the settings of both my Apple TV and iMac or TV so that I can just select whatever it is I want to watch and be able to watch the entire movie or episode without it dropping out or having to keep flicking the mouse on the iMac to keep the computer connected to wifi? I love Apple products generally but Apple TV is proving to be a pain in the a**e lately. Hopefully someone can help me sort these issues out
Intermittent issues will point to a local network/wifi issue.
Reboot ATV and router, make sure both are up to date
Try ethernet
The home sharing connection will cut out if the iMac goes to sleep. -
How can I recover an old/disused iCloud account. I was having some issues with my apple id so I restored my iPad, I am now stuck on the activation screen as I no longer use the iCloud account i used to set up the iPad and can't remember the address or pas
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option? -
Apple TV buffering issues with iPhone 4s and iPad 2
Hi all,
I just got me an Apple TV 2nd gen (yeah, I know, ordered 2 days before the presentation of the new one). So far so good, the device is up and running, connects just fine to my Airport Express router and all.
However, if I try to stream a video from my iPad (2) or my iPhone (4S), the results are quite horriffic. The iPad videos would buffer for a very long time before they start and then quite fast after that the buffering problems restart. It's pretty impossible to play a video fluently of more than 20 seconds. If I'd try from my iPhone it's even worse with videos being 1080p, the thing just never plays, eventually the preloading process stops on the mirroring mode is cut.
I have to point out, all my devices are in the same room (WiFi) so the signal is the best it can be.
This is honestly quite surprising AND disappointing to be honest, given I bought the device mostly for that, so I can stream videos from my phone and pad.
Tell me, am I doing something wrong, or the video streaming over those devices is just a marketing gimmick with nothing real behind it?
Would it matter if I change my router from Airport express to Airport extreme?
Thanks!I have the same issue with ATV3 and iPhone 4S. Everything works properly, no buffering issues when watching netflix, vimeo, youtube BUT when I try mirroring even a small 15sec iPhone movie it stutters and buffers and results to a choppy playback..same with larger mp4 files such as 1-1.5GB, buffers forever and never plays, I just re-encoded the same movie to 700MB and plays perfectly..
Why Apple, why?..so close..I can accept the bigger movie files issue, but not being able to playback properly an iPhone movie is funny..I recorded a movie with lower bitrate through Filmic Pro (Economy mode, up to 16Mbps)
and plays properly.
Is there an upcoming software update going to solve the problem or is it hardware related and therefore not fixable.
Please don't reply with a network related answer, by 2012 we know how to set up our networks and everything else runs flawlessly.
I'll apreciate a fast answer, we love Apple, but if it can't play an iphone movie (or a high quality movie from iTunes) it's just not up to my standards.
Thanks again.
JP -
I have issue with my account acutely I can't download any application when I try to downloading any application it show my Apple ID has been disabled ,so please I want to get your usual support.
Sweet-jeje wrote:
... it show my Apple ID has been disabled ,..
If disabled for Security Reasons... See here http://support.apple.com/kb/TS2446
If not for Security reasons...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Strange issue with Apple ID in iTunes and Safari
I have a client who recently has had a very odd issue with his Apple ID. He is unable to purchase any music from the iTunes store on his MacBook Pro running 10.9.4 and iTunes 11.3. When he tries to purchase a song from the iTunes store, he enters in his correct apple id and password but itunes just returns right back to the login window with blank fields. There is no error message about using an incorrect password or apple id. When we try to log in to the Manage Apple ID page using Safari, we get the exact same thing. No error, just goes right back to the login screen like nothing happened. We can, however, log in to the site using another browser like Firefox or Chrome without issue.
I have done some extensive troubleshooting and isolated it to the user library since itunes and safari work fine in a test account we created. I've tried pulling all seemingly related pref files, application support files, caches, keychain items, the safari folder, etc. Basically if it was in the user library and had safari, apple id or itunes in the file name, I pulled it. This didn't fix the issue. I was able to temporarily fix the issue by pulling pretty much everything from the user library folder's application support and preferences folders. Everything worked for a little while but then the issue returned.
Does anyone have an idea what file could be going corrupt so quickly that is causing both safari and iTunes to no longer log in with his Apple ID?
Thanks in advance!Sometimes resetting an Apple ID password can help > Apple - My Apple ID
If that doesn't help, from the iTunes menu bar click Store > Sign Out
Restart the Mac, launch iTunes then sign in again. -
HT204053 Issue with Apple ID iPhone 4S iOS 6.0.1
There is an issue, with Apple ID on iPhone 4S Apple ID, by entering wrongly Apple ID at the first time, it can't be changed anymore, or I just can't find where to change it, for proper use of App Store application and update of other apps.
The change the ID used for purchasing, go to Settings>iCoud & App Stores, tap the ID shown, sign out, then sign back in with the ID you wish to use.
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