Apple refuses to do a repaid/replace my ipad 2 back cover, why?
Hi everyone,
I just brought my ipad2 to the Apple store in Annapolis, MD asking for a replacement for the back cover (of cause I argree to pay for the cost). They said that they do not do any hardware repair on the ipad2. So all I can do is that to pay for half of the price and they will give me the new ipad2. It is a 64gb 3G ipad so of cause I do not want to pay about $450 for the new one. I wonder why they don't just replace the back cover and charge me about $100-$150 for it. If that is the case, then I will do it. But they just said they do not do repair on the ipad2 hardware. Why?
htp367 wrote:
I know but it is too much to pay for a new one. Every others company will do a repair for their products with an extra cost. By that way, customers do not have to pay lot of money for a brand new one while they only want to repair a part of their devices.
Not true. Barnes and Nobel does not repair their Nooks, they offer to replace them with refurbished units just as Apple does. Amazon does the same thing with their Kindle devices. It is in fact very unusual for any company these days to offer to repair such sealed integrated devices - their stores and retail people do not have the facilities nor the expertise to do it, so they use refurbs and send the returns back to the actual device manufacturers who do have the facilities and the expert work force to repair/refurbish them.
Similar Messages
-
If I go to the apple store how long take to replace my ipad
if I go to the apple store how long take to replace my ipad?
Please see below.
https://discussions.apple.com/message/23925012#23925012 -
Just recently had to replace my iPad, backed up my old iPad on iCloud can't find my pictures from the old iPad any ideas?
Navigate to Settings > General > Software Update and install any updates available.
Navigate to Settings > General > Reset > Erase all contents and settings on the device you want to restore.
When this completes and the Set-Up Assistant starts, choose "Restore from iCloud Backup" and enter your iCloud account and password. You will see the three most recent backups for each of the devices on which you enabled Backup. Choose which backup to restore from. -
Z1 COMPACT REPLACEMENT BACK COVER.
Sony Mobile! I bought my xperia z1 compact and it easily scratches itself. I want to replace the back cover because it acquired so many scratches in just a week of placing it in my pocket! The front i removed the asf! I called the service center here in Manila to inquire about the back cover replacement and it is 2500 pesos!!!! And they will add a 750 pesos labor!! This is not good! This is not how you provide support for replacement parts if i am within warranty! I think 2500 pesos replacement for the back cover is expensive and an additional 750 for the labor is robbery! We need a discount if we are within warranty! Call me 63998 971 8019! Btw we are mislead that it is scratch resistant! It is not!!!
I'm sorry to hear that.
I suggest that you raise this with your local support team to get further information about the warranty and how to proceed with this in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page. -
Hi, My english its not perfect but i'll try to explain my situation. I bought an iPad air with a problem in the monitor, yellow stains in the border with black screen and i went to an official apple repair in Portugal and they sent me for the third time an iPad with the same problem and with more problems like white graphics lines in the animation horizontal/vertical switch sides of the iPad view. At the fourth iPad that was sent with the same problem, Apple refused to replace for another iPad and said to me that was not their problem anymore and now I'm going to sue the company because nobody in Portugal can solve this situation in the costumer line. Im very sad with that, but i'm going till the end. I BOUGHT an iPad with FABRICATION PROBLEM and you guys don't care about to fix it. Thanks.
What should i do more??crusherPT wrote:
Ok, but i can't find the email of apple ireland. Someone have it?? i can't make a phone call to their line because it's not free from Portugal.
Apple doesn't do support by email. All the contact information that is available can be found by using the Contact Us link at the bottom right of every page.
If the call is not free, you may need to pay to call them. -
Dead spot on ipad and apple refuse to replace, refuse to repair
I bought an ipad for our design house for showing design ideas to clients. My ipad has a dead spot. The dead spot is annoying. I phoned apple and they said they can replace it, and I bought it back to authorized repair center a week later, they refuse to repair and refuse to replace. What can I do?
Welcome to the discussions. Is the dead spot simply not responding to touch, or are there dead/stuck pixels? ...If an Apple store is accessible, then make an appointment at the Genius Bar. Meanwhile, here's Apple's official position on pixel anomalies:
About LCD display pixel anomalies
And this Apple doc may help:
_iPad Service: Frequently Asked Questions_ -
My mac is not 12 months old until 27 December and the screen will no longer stay up, Apple have refused to acknowledge design fault or machine fault and suggested I broke it. The machine has sat on my desk since new and never been moved until I was assured the part was covered by warranty and to take it to the nearest authorised repairer, who happens to be 300km away, so after a 600km round trip and being told it is not covered by warranty I took the machine home. jI rang apple the next day and was assured I had Apple care for another 2 years and it was covered. So I arranged it with another authorised repairer who ordered the part and said it would be here today or tomroow, now he has just rung to say apple initially accepted the warranty claim but now someone else has cancelled the order and said it is not covered by warranty. My question is if under fair trading a home pc has a lifespan of 3 to 5 years is a part that fails after 10 months not fit for the purpose it was sold for. Very disappointed in Apple and whave for sale two Iphones, an ipad and an imac. slightly used and the screen wont stay up, going back to HP, have never paid for extended care with them and never had a problem either, just thought apple was better, now I know they are just cheap rubbish and dont stand up, lol
Alternately you could write to Apple at their Head Office in Cupatino. Write, not send eMail (there is no email address anyway and letters are always answered.
This problem has come up several times and your troubles are multiplied by lack of easy access and a time scale approaching the warranty limits.
Apple are rarely difficult if you approach them sensibly and in a moderate manner. But write now before the warranty date passes and keep copies. I can't tell what country you are in but in Europe and the UK your claim can be made within two years under the EU fair trading rules. -
15" MacBook Pro (Late 2008) Hard Freezing & Apple Refusing Support
Hi all,
I have tried installing Microsoft Windows XP / Vista / Vista SP1 32-bit and 64-bit on my 15" Unibody MacBook Pro, and in all instances the machine has hard locked up / froze randomly, which can only be rectified by a hard reboot. Sometimes the machine locks up within 5 minutes of turning it on, other times it may be after an hour when browsing the Internet. Most times it will lock up when actually installing Windows - usually during the 'Expanding files..' stage.
The lockups happen even when simply running the basic Vista install with no other software, not even the BootCamp drivers. Installing the BootCamp drivers has no effect as the machine also freezes after I have installed them also.
Bizarrely, OSX works fine on the same machine. I am suspecting a hardware issue with the hard disk (bad sectors?) or SATA controller given the point that it locks up most frequently at.
I have reformatted the BootCamp partition on the machine a number of times now, and installed a fresh copy of Vista every time to no avail.
Frustrated at getting nowhere, I took my MacBook Pro into an Apple store to the Genius Bar on two occasions.
On the first occasion, the staff member dealing with me went into defensive mode as soon as I mentioned running Windows via Boot Camp. He stated that Apple do not support Windows issues and that I had to contact Microsoft. At no point did they attempt to diagnose if it was a hardware issue, despite it locking up during the Windows installation, which to me certainly points to a hardware issue.
I then called up AppleCare, spoke with level 1 and 2 technicians, but they basically told me the same thing - sorry, we don't support Windows, go and talk to Microsoft.
The second time at the Genuis Bar was a little more succesful, as I demonstrated the laptop locking up. The genius then repartitioned and reinstalled Vista on the laptop only to see it lock up 13% into expanding files. He told me that if I hadn't got a customised machine that he would swap it out straight away, however because I ordered online and specified the 2.8GHz CPU and SSD disk, I had to call AppleCare. He made a note on the incident report recommending a hardware replacement.
Today I called up AppleCare again and although the support technician was very sympathetic and helpful, after speaking to a number of departments he was unable to resolve my problem satisfactorily (i.e. repair, replacement or refund) and suggested that I write a letter of complaint to Apple Operations Europe.
He also said that my problem was down to a security update issued as a patch by Microsoft, which I can't say I agreed 100% with, but went with it. He said that Apple only support Vista in a configuration that was valid at the time of relase of the MacBook Pro's, and that they don't support Vista with any future updates! Curious about this, I installed Vista (non-SP1) and the same issue occurred.
Finally, I borrowed a friend's MacBook Pro and have been testing it side by side with mine. My friend's laptop works perfectly whereas mine locks up frequently.
Given all of the troubleshooting I have performed, including trying the same thing on an identical laptop with no adverse effects, I have come to the conclusion that this is a hardware issue, not a software incompatibility.
Despite all the above, Apple refuses to acknowledge that this might be a hardware problem. I don't care what the resolution is - repair or replacement - I just want a working laptop!
I have been an Apple convert since 2 years ago, recommending their products to friends, family and colleagues. I've never had a bad experience up until now, however this incident has certainly made me reconsider my view of the company.
Whilst browsing the Apple support forums, I came across a number of people with identical issues to those that I am experiencing, all without a solution or acknowledgement from Apple. I have included links to these discussions below in the hope that Apple might take a look and comment on them.
Topic : Possible total fix to late macbook pro 2008 random freeze ON VISTA
http://discussions.apple.com/thread.jspa?messageID=8871096�
'To the person who still has these problems, replace your motherboard, by then I don't think it's driver issues for you anymore. I believe it might be logic board. My OLD macbook pro had a freezing problem, and i tried every possible driver, and then when I got them to fix it, they replaced the logic board and voila everything fixed. Have you gotten Apple to try and fix it?'
Late 08 Macbook Pro freezing in Vista 32
http://discussions.apple.com/thread.jspa?messageID=8835411�
Unibody MacBook Pro 17 Freezes
http://discussions.apple.com/thread.jspa?messageID=9355178�
Windows Vista freezes ramdomly since 1st day of use
http://discussions.apple.com/thread.jspa?threadID=1963316&tstart=105
Help- Windows Vista Crashing and now not starting!
http://discussions.apple.com/thread.jspa?threadID=1942596&tstart=195
MacBook Pro Freezing Up
http://discussions.apple.com/thread.jspa?messageID=9226253�
There are many more discussions pertaining to the same issue on the support forum.
On the Apple website (http://www.apple.com/macosx/features/bootcamp.html) it states:
'Boot Camp supports the most popular 32-bit releases of Windows XP and Windows Vista. When you use either operating system on your Mac, your Windows applications will run at native speed. Windows applications have full access to multiple processors and multiple cores, accelerated 3D graphics, and high-speed connections like USB, FireWire, Wi-Fi, and Gigabit Ethernet.'
Boot Camp 2.0: Which versions of Microsoft Windows are supported?
http://support.apple.com/kb/HT1888
You can install the following Microsoft operating systems via Boot Camp 2.0 or later.
Microsoft Windows Vista (64 bit) (Home Basic, Home Premium, Business and Ultimate) on certain Mac Pro and MacBook Pro computers
Boot Camp: Macs that work with 64-bit editions of Microsoft Windows Vista
http://support.apple.com/kb/HT1846
Microsoft Windows Vista 64-bit editions are supported on certain Intel-based Macs via Boot Camp, which is included with Mac OS X 10.5 Leopard.
These Macs support 64-bit editions of Windows Vista:
• Mac Pro (Early 2008)
• MacBook Pro (15-inch Early 2008)
• MacBook Pro (17-inch Early 2008)
• MacBook Pro (15-inch Late 2008)
• Mac Pro (Early 2009)
• MacBook Pro (17-inch Early 2009)
Clearly my 15" MacBook Pro supports Windows Vista 64-bit, and my understanding is that Apple should have tested this configuration thoroughly as part of the hardware development QA process. In order to sell a product advertised as supporting a particular feature, surely you must support customers who run into problems using the machine for the advertised purpose?
Does anyone know the configuration of Windows Vista 64-bit running on the 15" MacBook Pro that Apple supports?
Has anyone else had luck getting support for these hard lock ups?
Sorry for the rant - I'm just not feeling the Apple love right nowhi, good to know that other people also having problems with the late 2008 MacBook Pro.
I have the following problem which is definately related to the chipset. i recently bought the P256 CMFSSD-256GBG2D and the performance on mac os x was really poor. installation took 20 minutes from an usb stick. i thought the ssd was broken, but its definately not. i removed a 2 gb ram module out of my mbp and tada the ssd runs at full speed. i also put the ssd in a friends macbook pro 4,1 with 4gb ram and "INTEL" chipset and everything worked. after testing the ssd in nearly 8 different systems, desktop computers notebooks netbooks, i definately can say, my ssd works, but not in my nice macbook pro. after opening a thread in the corsair forum, which also got me no positive feedback, i called the hotline here in germany. the guy on the phone said "i will take care of the problem", after 40 minutes on line, getting no answer, i hung up.
and to make things clear, my macbook runs fine with 4gb ram and a normal hdd on mac os x 10.5.7 and windows xp sp3.
here is the link to the corsair forum:
http://forum.corsair.com/v3/showthread.php?t=78579
i think the nvidia chipset was not a good option for apple.
a frustrated apple user -
Apple Refusing iPod replaceIment.
I sent my iPod touch to apple last week, and they have sent it back saying replacment has been refused, due to accdental damaga or abuse, it shows on the ipod a sticker with an arrow pointing to the dock connector.
I sent my iPod to apple last week for them to repair it as the backlight fluid must have popped and leaked inside the iPod which caused it to go really hot and burn my fingers, (no joke, apple sent it back with the arrow at the dock connector.
Before i sent the iPod in i tried to restore it in itunes, tried to charge it, and tried to charge it through a dock. they all worked fine, but it just wouldn't restore in itunes. so i sent it to apple for them to fix, but they sent it back.
Now then, they sent it back, and i can't get any of it to work when i plug in the Cable, it wont detect in itunes, or charge.
It seems like i have a faulty dock connector, but i sent my iPod in before because of this and they replaced it fine, But now they are saying it is out of warranty.
Even though my first iPod touch doesn't go out of warranty until boxing day.
I dont know what im trying to get at, but doesn't it make the dock connector not fit for purpose? and what happens if it ignites itself again?
Have any of you guys had faulty dock connectors?Jasey wrote:
I sent my iPod to apple last week for them to repair it as the backlight fluid must have popped and leaked inside the iPod which caused it to go really hot and burn my fingers, (no joke, apple sent it back with the arrow at the dock connector.
Backlight fluid? The best of my knowledge, there is no liquid in an iPod. However, if you feel that Apple should take another look, I'd suggest that you make an appointment at the Genius Bar at your nearest Apple Store and explain the situation to them in person. -
How can I delete an Apple ID from one device and replace it with a different ID on that same device?
How can I delete an Apple ID from one device and replace it with a different ID on that same device?
Tthe brute force method: start with Settings > iCloud and turn off Find My (you will need the password), then change the iCloud ID, then go to the apps such as Messages, FaceTime, etc, and delete the Apple ID and enter the new one.
-
I dropped my iPhone 4 & cracked its screen. I went to the service center to get it repaired. SInce it is not under warranty, i was willing to pay for repair charges.
They told me that the screen can not be repaired or changed, but they can replace my damaged set with an equivalent set, on payment of RM 760, roughly, 25-30% cost of a new one. I agreed.
They told me to:
1/ pay upfront
2/ leave my old set with them
3/ and the replacement unit will be delivered in 4-6 days.
I agreed on 1& 3 but not to leave my damaged set with them because it is still working and I don't have another spare phone with me, to serve me the 4-6 day waiting period.
THe service center guy told me that if I want a replacement, I have to agree to all 3 conditions and that I should buy another phone for 6 days. I told him that I constantly need email & Internet access, as part of my work responsibilities, so I can not do with a simple phone. It obviously, doesn't make sense to buy an expensive smart phone, go thru the trouble of transferring my data & mails & contacts - just for a week.
Unfortunately, all these logics fell on deaf ears & the service centre guy kept insisting on ALL of the above conditions.
I came back so flustered & upset.
I thought customer service was about solving problems & not creating hurdles for customers.
what should I do?
ANy advice?What would you do for transportation if you drove your car into a tree and had to wait while it was fixed? You'd need to rent, borrow or buy another car, no? The same applies to your phone. This is not Apple's problem; if the service center does not have replacements in stock for immediate swap-out, then it's up to you to provide a backup device or do without.
If you're in a country where Apple provides direct service for iPhones, you may be able to call Apple support and arrange for advance replacement, where they send you the replacement phone and then you send back the old one. Apple offers such service in several countries, though you have to pay an extra fee for the service. If not, then you'll just have to wait for the service center to get in the replacement, and will have to arrange an alternative to use during that time.
Regars. -
I have an older iMac 5,1 and the disc drive no longer works. I was hoping that I could the Apple USB super drive as a replacement, but the info on the super drive page says compatible with iMac 2012 or later. Does anyone know why it would not work for me?
A reply to similar question (Q & As , in product page Apple Store) says:
"...dissable the internal reader hardware from devices setup. Then plug the external usb superdrive and that's it." Answered by Enrique T from Lima Oct 25 2013.
If you can locate an external Apple USB 'Air" superdrive for earlier model MacBook Air, that should work. The newer one for the Air is the same as for iMac, now.
You may be able to use other brands of external USB optical drive with your older intel-based iMac, as some of them function capably. A few should also be able to see system discs or other bootable utilities on DVD.
Hopefully this helps.
Good luck & happy computing! -
I have an 8 year old eMac G3. It will not start up. I need to erase it before putting it in recycling. Apple refuses to open the case and warns me that I will be shocked if I even try. They say no way to erase hard drive. They say use a hammer. Any ideas?
Hi, no eMacs had G3s, only G4s. Is it maybe an iMac G3?
If you don't know the model, find the Serial# & use it on one of these sites, but don't post the Serial# here...
http://www.chipmunk.nl/klantenservice/applemodel.html
http://www.appleserialnumberinfo.com/Desktop/index.php
How to find the serial number of your Apple hardware product...
http://support.apple.com/kb/HT1349
http://www.ifixit.com/Device/eMac -
i backed up my broken ipad to my computer yesterday, returned it to Apple & got it replaced today and have now accidently backup'd on my computer over the top of my original Ipad Back up from yesterday. Can anyone advise how do I get previous copy of my back up??
Look at this knowledge base article on iOS backups to iTunes, note where the backups are kept for your type of computer, Windows or Mac, go to that Library location and see if there are any other files with the same name as the current backup but with a different extension and date/time stamp. If so you can edit the extension of the current backup and then change the extension of the previous backup so it looks like what was on the current and the do a restore. iTunes will think the older backup is now new and use it to restore.
If there are no such files then you over-wrote the backup and it is gone. -
Apple's new program of free replacement batteries.
Apple's new program of free replacement batteries.
I would like to know when my iPhone has already changed the battery and where ??
Serial number DN*******TTN
Новая программа Apple по бесплатной замене аккумуляторов.
Я хотел бы узнать, когда на моём айфоне уже поменяли батарейку и где??
Серийный номер DN*******TTN
Скажите Когда заменили? Я отдавал в сервис, ну на счёт батареи они мне ничего ни сказали.
<Edited By Host>This is a user-to-user tech support forum, not Apple. No one here has any info about your phone's repair status. NEVER post personal info such as your serial number in a public forum.
See this for general information:
iPhone 5 Battery Replacement Program - Apple Support
Maybe you are looking for
-
How do I clear multiple overrides at once?
I have hundreds of text items that are tied to a paragraph style. Somehow I accidentally changed the font on most of the objects (the style still defines the correct font). Now most text objects that use this style have an asterisk in the Paragraph S
-
Can someone pleas tell me about abap, java and xslt mappings
Hi, can someone please tell me about abap, java and xslt mappings. Thanks, Bernard.
-
How do i get the adobe acrobat software toolbar?
How do i get the adobe acrobat software toolbar?
-
Webserver - setting permissions for Custom Sites
Quick q on setting permissions for custom sites default. Default home for custom (non-default) web site is: /Library/Server/Web/Data/Sites/ and whatever subdirectory you stipulate, e.g. MyServer - or whatever. Server sets this as owner: drwxrwxr-x
-
R6025 Function Call "Please restart Audition" - solved
Just thought I'd share my solution to this error: "To continue working where you left off, please restart Audition" R6025 Pure Function Call This started happening not long ago, as soon as I launched Audition. The error would pop up straight away and