Apple Service in China
Hi to all of you here,
I have a very general, but hard to find online answers to, question...
Does anyone here have experience with buying a Mac in China ? And especially, what about the service in case of problems ?
Even if I'm living in one of the major cities in the country (Shenzhen to be precise...) there is no decent Apple Reseller around to my knowledge (would love to read though "Yes there is, at this address ... !")
So that lets me with an online ordering directly from Apple China (or buying in Hong Kong, more on that later...)
I would like to buy an i5 or i7 27" iMac, but as you might all know there are issues (with the screens mostly), and I would hate to be deeply disappointed when unboxing to discover that... well I got one of them ! But let's say, I buy online from Apple China and... bam ! I get a bad iMac...
My question is : anyone had experience dealing with the Apple Store China ? How was it ? Did they acknowledge your problem and agreed on a replacement or repairs in the right way ? Can you, like in most countries, simply send back the machine and get a refund in the first days after your purchase without having to justify that your reason is indeed legit ? If yes, do you have to send it back at your own expense and via which channels ?
Now secondly, as a possible (and much cheaper !) alternative just in case someone has legal or practical insight , since I'm a bus jump from Hong Kong, and that there I can try the machines before buying to check there's no problems, would I officially be allowed to bring one back with me through the customs with no tax (I'm not chinese, foreign passport, just living here for now) ? I know it's perfectly ok for a laptop, but there's no way I'll try to sneak a 27" iMac through the customs !
My worries on "Online" (phone only...) Official Apple Store in China are about hardware problems if any, I've been working on Macs for more than 15 years and I'm really not concerned about assistance concerning any system or installation, or software issues, and by this I mean that if my iMac works fine and doesn't have any "physical" problems for example with the screen (always worried about the dead pixels lottery when buying online...) I would be fine with no service and assistance at all in this domain.
I do realize that's a lot of questions and that they are not really related to the purpose of this forum, but I'm sure you get what I mean by all this... and would love to have some feedback from people with the experience, feedback that I was not able to find anywhere else.
Thanks for reading this long post, hoping to hear from experienced people around here...
Well... did not get any feedback, but I can easily understand that no one on this forum ever had to buy a Mac in China !
Just in case someone could be interested in knowing about this :
Called Apple China, was painful, I got my call "hanged-up" 3 times before finally on the 4th attempt someone answered... Did not seem to have interest in helping me buy or answering my doubts... But he did tell me they're not selling the i7 at all, only i5.
He also said they never heard of any screen issues at all with any iMac (denial at first call scares me if ever I get a defective unit from the start... because ok... they are all made here, and Apple China doesn't know about any problems... mmmhhh... let me question this a little...)... I asked about a possible refund in 7 days... They said probably not, only maybe if they can not fix the machine and only if really a "big quality problem" (sic) was identified... and for this I would need to bring the mac to a service center.
Problem : could you give me the address of the nearest service center so that I know if it's far from my home ?
- "No I don't know, check the website. You want to buy ?"
- "Well I'm not sure I'm worried about the warranty..."
- "Ok thank you, bye bye"
I'm a mac lover, I need a new computer, but I'm living in China for now, and don't feel any confidence in doing so in here...
Mr Apple, I know you don't officially read these forums, but let me tell you, a lot of people here (yeah China has quite a few...) are very aware of how a Mac can be a wonderful machine (thanks to the success of iPods and iPhones), and interested in buying one, they're made here, shipping or replacement costs are next to nothing and your local prices are higher than on the other side of the world so even after any taxes your margins would for sure be consequent. Why totally forsake the biggest market in the world ? What about a truly efficient sale force ? And what about reassuring potential buyers that if they ever get a problem it will be taken care of as best as you can ? I heard many complaints about customers of some Shanghai Official Resellers, some people even opened blogs just about this..!
Well, on the bright side for me I'm lucky, I'm next to Hong Kong, I've contacted an Apple Store I know there, they do have i7 in stock (yes, there they sell them in the official resellers shops, not only online, don't know about the rest of the world but I thought they were only custom made orders not available in shops) and I can try the machine before buying so I hope I'll get to see if there is any problem with the screen (at least check there are no dead pixels and no "yellow tinge", might not be able to detect the potential flickering problem). I don't care paying an import tax if I have to, what I want is peace of mind on my warranty and not having to fight if any problem arises.
Ok, sorry if I bothered anyone reading this looong post... Just wanted to let people know since even I got no answers from anyone on this forums, many read the post so I guess they might like to know.
And no one can tell me I'm not faithful to Apple or complaining about non existing problems... I really want this machine and doing everything I can to get it, don't I ?! Just worried about QC and warranty policy...
Have a nice day, and enjoy the luck of being in a place where Apple cares about you...
Similar Messages
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Terrible apple service in China
Hi fellow apple fans! I have a question. I bought a Mac pro last year and since then I think I'm having some hardware problems. Obviously! I'm terrified with the apple service in China. The first month my hard disk crashed and I had to get a new hard disk. The app support in china took 1week to get me a new hard drive, WHY?
2. A few days later the OS got a problem and then they asked me to pay almost USD40 to repair, WHY?
3. Just a few days ago, my charger started having a problem(which I have mentioned in some previous post) and they again ask me to give them a week to get me a new charger,WHY?
Now, my sime question is that when apple charges so much money and also asks us to pay extra for the service, is this what ey offer? To let he customers wait for a week?? Are they freaking out of their mind?
Every time, they ask me to bring their passport, as I bought my computer in honkong to check if I didn't steal it? Or may be to check if I didn't buy it from a gray market...are they nutts?
Before this I used to have HP, and the only problem I got was with the charger which they changed me in one day and for the meanwhile gave me a temporary charger to use, AT FREE COST! Apple takes so much money for such a poor service and by charging so much money! Is it worth!
No doubt the OS is great! I love working on Mac but their poor service makes me hate them! They are like money suckers!
Not the least every time I go there or ask a customer care they just keep forcing me to buy a new two years plan!
So, I would appeal to some fellow who are thinking to upgrade to Mac, that ease make sure u have a lot of money as these fre******** people are just gonnna suck up all your money! Not only when u buy a computer but alsolater. This is the worst service ever!Hi fellow apple fans! I have a question. I bought a Mac pro last year and since then I think I'm having some hardware problems. Obviously! I'm terrified with the apple service in China. The first month my hard disk crashed and I had to get a new hard disk. The app support in china took 1week to get me a new hard drive, WHY?
2. A few days later the OS got a problem and then they asked me to pay almost USD40 to repair, WHY?
3. Just a few days ago, my charger started having a problem(which I have mentioned in some previous post) and they again ask me to give them a week to get me a new charger,WHY?
Now, my sime question is that when apple charges so much money and also asks us to pay extra for the service, is this what ey offer? To let he customers wait for a week?? Are they freaking out of their mind?
Every time, they ask me to bring their passport, as I bought my computer in honkong to check if I didn't steal it? Or may be to check if I didn't buy it from a gray market...are they nutts?
Before this I used to have HP, and the only problem I got was with the charger which they changed me in one day and for the meanwhile gave me a temporary charger to use, AT FREE COST! Apple takes so much money for such a poor service and by charging so much money! Is it worth!
No doubt the OS is great! I love working on Mac but their poor service makes me hate them! They are like money suckers!
Not the least every time I go there or ask a customer care they just keep forcing me to buy a new two years plan!
So, I would appeal to some fellow who are thinking to upgrade to Mac, that ease make sure u have a lot of money as these fre******** people are just gonnna suck up all your money! Not only when u buy a computer but alsolater. This is the worst service ever! -
Apple Service Centre in China, ShenZhen
Hi,
I've purchased an Iphone from Hong Kong Apple Store Online, however, I am now in China ShenZhen.
May I know if there is an Apple service centre in China, ShenZhen that I can send it in for immediate repair and collect asap?
THanksHello Azabu, Welcome to the Discussions.
Apple lists, among others:
Anything Mac (also a laptop ASP) 2 Floor, 40 Yusuf Sarai
New Delhi 110016
Tel: 41755391
Fax: 011-51755291
Email: [email protected]/[email protected] / [email protected]
Apple Computer International Pvt Ltd (also a laptop ASP) 1st Floor, Capital Trust House
47 Community Centre, New Friends Colony
New Delhi
Tel: 011 41672641 - 45
Fax: 011
Email: [email protected]
And I have no experience with either.
Joe -
The lack of Apple Service in Europe
Last april I bought a MacBook Pro 1.83 GHz during my stay in the US. I always preferred the us keyboard layouts, and since Apple claims to give a worldwide warranty I thought it would be no problem.
The first MacBook Pro had a dead pixel. To me that's unacceptable, so I went back to the shop. They didn't want to replace it, and said they also couldn't repair it under warranty. After making all sorts of trouble I finally got a new one. I was happy - for a short while.
But soon after that, I noticed how bloody hot the thing got and experienced the annoying cpu whine. For a 'professional' product, this is totally unacceptable. If I would have been informed about these flaws before I bought it, obviously I would have taken my business somewhere else. So back in the Netherlands I went to the local Apple Center. They tried repairing it twice, replacing the logic board. This didn't help at all. Then they refused to help any further as they said there was no official solution from Apple for these problems, so I contaced Apple Europe. They were willing to replace the machine. It's impossible for them to pick up the old one and bring the new one at the same time, so you don't have a laptop for 10-15 days. Thanks Apple. In Europe, they also cannot give you a version with a us keyboard layout. Worldwide warranty will result in basically a different product. Which is interesting, since the MacBook Pro was shipped directly from China (so I bet the one made before and after mine have us keyboards). We discussed the layout and it seemed to be similar to the us version, but on receiving the new one it turns out it is different.
So much for Apple Worldwide Warranty.
Anyway the new version has exactly the same problems. It actually got worse, because they gave me 1 GB RAM instead of the 1.5 I had before, and now I have a keyboard that *****. I contacted Fernand Kuijken from Apple Europe in Ireland, and he said I should have it repaired in the Apple Center I went to before. I told him that they refuse to repair it, so he said I should just go to another one and drive a bit further. No solution for the keyboard was given, nor any explanation why I have less RAM than we agreed. In essence, Apple stole 512 MB of RAM, and gave me a crappy machine that overheats, whines, and has a terrible keyboard.
I told him this was unacceptable, and that I demanded a refund. I have had 5 versions of the MacBook Pro and none of them works properly. Apparantly, Apple can't make a decent MacBook Pro. Mr Kuijken claimed that normally that's no problem, but since I bought it in the US I would have to go back there to get my money back! Well that's realistic. Worldwide warranty? I think not! After I told him that according to the worldwide warranty the consumer rights of the Netherlands apply, which basically means after three times I have the right to demand my money back, he literally said "i advise you to start a lawsuit". If this is the attitude of Apple worldwide then that is insane. If they cannot fix a product or replace it with a decent one, they have no right to leave the customer in the cold like that.
Apparantly Apple is trying to just keep repairing and replacing the product until you are out of warranty? This is my first experience with Apple, and a very dissappointing one. I though Apple meant quality and service, but it means crappy products that shouldn't really be on the market yet, and lousy customer service.
I was wondering how many others have had problems with the "Apple Service" in Europe? When it comes to refunds, do they always have this insane attitude?
MacBook Pro 1.83 GHz Mac OS X (10.4.6)Well that's a bit silly isn't it?
First of all, the fact it doesn't bother you doesn't mean it doesn't bother others.
Second, most customers expect a bit more from a 'professional' product of over 2000 euros than from a product of half that amount. If I'd buy a laptop of 800 euros that runs a bit hot, you won't hear me complaining.
Third, maybe you use your machine a bit different than others. For my work, both cores are often running at full pace, making the thing uncomfortably hot. I obviously can't use it on my lap, and always working with sweaty hands is also not what I had in mind when I bought the thing. And the whine make it useless doing creative work like writing in a silent environment, certainly because of the fact it constantly interrupts and goes on and is not very constant. Furthermore, it makes it useless for sound recording.
Fourth, selling it is a stupid idea. I'd have to sell it at a loss, while I am entitled to a decent product, or a full refund if a decent product is not possible.
So if you have a proper solution I'd love to hear it, otherwise your input is quite useless. -
Hi! I wonder if i buy the new iPhone 4s from an Apple store in China ?
If i get a New iPhone 4s from Apple Store in China, i'll have nô problems using it in Europe?
Manu thanks.gianazz wrote:
The warranty isnt it valid worldwide?
Nope.
If something would happen, even if I take it to the Apple Authorised Service Provider here in Malta, it wouldnt be valid?
Nope. You'll have to return it to the US for all warranty & service work. Once fixed or replaced, it will only be returned to an address in the US.
One of the big downsides to purchasing an iPhone in a country you don't live in or intend to use the phone in. -
iClound Control Panel says my Apple ID is valid but it is not an iCloud account. How do I link the 2 accounts on a Windows 8 PC with iTunes 11. I go to Apple services and it gives some instructions; but they leave me hanging. They tell me to put in the same user name and then just stop. Doesn't say what to do next. I did what it said and the 2 accounts are still not linked. Anyone know how to assist? Thank you.
Apple isn't trying to be anti-PC with this; they support PCs going all the way back to Vista SP2, a 3-generation old version of Windows. To sync iCloud with a Mac you have to be running one of the last 2 versions of the OS X operating system (i.e., a newer version than you do on Windows). I assume it's set up this way because it's a service provided customers purchasing Apple devices that utilize iCloud syncing services, and if you happen to also you own a PC, it will sync with that as well. It wouldn't make sense for them to provide this service, including a free 5GB iCloud account, hosting for backups, syncing services, free photo stream, etc. for non-Apple customers (who, for example, may only own a PC).
If you have a friend with one of these devices who is willing to let you create the account on their device, you could then use it on your PC. They would have to delete the existing account from their device in Settings>iCloud, then let you sign in with your ID to create a new account, then delete this account from their device and sign back into their own account. You could then use this ID to sign into the newly created account on your PC. Note: each device can only create 3 iCloud accounts, so you would be using one of their 3 alotted accounts, but they may be willing to do this for you.
iCloud is really designed to keep your data in sync across multiple devices that you may own, and with your computer. It will also automatically back up your device, stream photos taken on one device to all your other devices, and allow you to locate a misplaced device using Find My iPhone. It doesn't, however, sync music if that's what you're looking for.
If you want to be able to access your music from iCloud you don't need an iCloud account for this. As mentioned earlier, music purchased from the iTunes store is already available in iCloud. Music from other sources, such as in your case, can only be accessed from iCloud if you subscribe to iTunes Match (see http://www.apple.com/itunes/itunes-match/). If you do, you can then upload your iTunes library (up to 25,000 songs) to iCloud an access them from an iOS device via iCloud, even without an iCloud account. Music purchased from other sources that is copy protected (contains DRM) is not eligible and will not be uploaded to iCloud so be sure your music purchased from Amazon doesn't contain DRM before subscribing. -
Issues with Apple Services and WiFi
I have a 4G iPod Touch that has one of the most annoying, baffling, and downright irritating issues I've ever see with regards to WiFi signal strength.
At anything less than full strength, Apple Services just about refuse to work at all. This means:
The App Store will not connect to Apple's Servers and provide the list of updates it says are there. It just sits and thinks forever.
Once I have the list, and start updates, should the signal strength drop, my iPod reports it's unable to procure the update.
iMessages will not connect to Apple's Servers to send OR receive messages. It will report failure over, and over, and over again until the wifi is at full strength.
Meanwhile, literally everything else that requires an internet connection? Works flawlessly. Google Hangouts? Works when iMessages fails. Safari and Chrome? Work when iMessages and the App Store fail. Mail? Works. Facebook? Google+? Work. Trillian? Skype? Work. By all indications, my wifi strength is perfectly capable of supporting an internet connection, nevermind sending and receiving data, yet any connection to Apple's Servers results in failure.
The most irritating part of this? If I get it to a strong signal, especially with iMessages, and send my message, it will then work just fine where ever I take it. Eventually, however, it drops it's connection and stops receiving again.
What. The. Literal. ****.
I live in a single storey house. The router is at one end, I'm typically at the other. Construction of the house does not impede signal strength. I've owned three laptops, all of them have received a strong signal at this end of the house. I've got an Xbox 360 and a PS3 back here. Both on wifi, both recieving strong. The iPod? Reports a varying strength between two and three bars. Usually two. I think that can be interpreted as strong reception. So that said, it's not like I'm attempting to do any of this on poor wifi signal. I'd venture to say I'm not an idiot and do have reasonable expectations of when things should work and when they're likely to not work. This should be working. It does not.
I've taken this up with the Geniuses at the local Apple Store. Diagnostics came up clean, they had no other suggestions of thoughts beyond their usual "Nuke it from Orbit" option (Just restore it and hope any issues go away. I did. The issues remain.).
Does anyone else have this problem?
Is this old hardware dying and Apple's diagnostics are failing to pick it up?
Is this an iOS issue? Should I just downgrade (I have zero issues doing that).
I've dealt with this for months, and it's getting to the point where I'd just as soon chuck it at the nearest wall out of frustration.The router is incapable of being moved (AT&T U-verse, it pretty much has to be located in the same room as the TV), and even then, I really doubt it's location is at fault when everything else reliant on wifi works, aside from Apple Services on my iPod (and again, outside of those, the iPod uses wifi just fine).
I've not seen those support documents before, but in general it's all information I've gone round in circles with previously on numerous occasions.
I figured any discussion on the actual downgrading process wouldn't be an avenue I could persue here. I'm merely curious if anyone thinks it would be a potential solution before I expend effort on it. -
Frustrated with Apple Service and Apple Store... Lemon Law?
Hello,
I'm wondering if anyone has had an experience like this before, and if so, how they resolved it? Also, does anyone have any sort of customer service phone number (not tech support), where I could reach a supervisor, or someone who deals with issues like this on a regular basis?
Let me start from the beginning, and give a quick run-down of my problems.
*First let me say that the first Apple Store I went to is almost two hours away from where I live, and the second store is just about two hours.*
I bought a 17" Macbook Pro (Unibody, 2.8ghz, 4GB, 500GB, antiglare display, etc.), in September of 2009. I had problems from the beginning, originally some problems with both the wireless card, and a general slowness of the machine, combined with a cosmetic defect in the screen. I made an appointment at the Apple Store. At the first appointment, they said they had to order a new display assembly to fix the cosmetic defect. So I drove home, got a call a few days later that the part was in. I called a few days later to say I wouldn't be down for another few weeks, and could they please hold the part for me. I was assured that they would. I drove down about a week and a half later, and was told the part was sent back; apparently the message the gentleman I spoke with on the phone had not gotten passed along adequately. I was a little miffed, but figured accidents do happen, so I'd give the benefit of the doubt.
When I returned to get the display put on, I reiterated the wireless issues I was having (the wireless signal strength was spotty, while my 3 yr old Macbook had perfect strength sitting in the same location [yes, I both alternated which one was on, to make sure there was no interference, as well as had them both on at once]). I was told that because they could not reproduce it there, they couldn't really do much. I also reminded them that the machine was still slow, and they recommended an OS re-install. They then took the machine in back and replaced the display assembly. When they brought it out a while later, the new display had the same problem. I mentioned this, and she said that all the ones that were in back seemed to have the same problem, so there's not much they could do at the store.
I went down again a few months later to let them know that the OS re-install hadn't helped, and that I really couldn't keep driving two hours each way to not get anything fixed. They apologized profusely, and said they could mail the machine to their depot center, where it would be repaired and mailed back to the store, upon which they'd mail it to me. They also ran some tests at this appointment, and discovered that the processor heatsink may be failing. They made a note, and sent it out. I got a call a week later from the technician at the depot location, quizzing me on the exact problems I was having, and spoke to him for almost twenty minutes while waiting for a doctors appointment. (We'd played phone tag for a few rounds before we finally spoke to each other). I described everything as best I could without having the machine in front of me, but I felt that I was a little ridiculed by the technician. The attitude I sensed was "our tests didn't find any hardware failures, so you must be wrong, or lying." He didn't use those words of course, but he didn't exactly hide it too well either. As I was called into my doctors appointment, (so had to hang up) I asked him over the phone to please do as many tests as possible, and use the machine if necessary to reproduce the effects. He said he'd try, and hung up. I received the machine a week later or so, with a sheet listing what had been done. The list reads:
Labor charge
Flat rate repair charge
Obviously, I wasn't actually charged for either of them, but absent a more detailed list of what they'd done, the only difference I could detect was that they finally replaced the defective display with a non-defective part.
After another month or so, I returned to the store to let them know I was still having problems, and to get advice. They told me that they'd have to reproduce the issue there in order to do anything. They proceeded to reproduce the issue, and told me that a CLEAN install should do the trick. I did a clean install, and copied things back on very slowly, a few things at a time. The problem persisted even before I'd put much back on.
About a month later, I made an appointment with the other Apple Store (I have two, both about two hours away), and took it down. They reproduced the issue, and said it could be due to a faulty hard drive. They took it in back and replaced the hard drive. I was a little unhappy how many appointments it had taken, but was hopeful that it had finally been fixed.
I got a survey in my email about my satisfaction with my last appointment, so I filled it out honestly: that I had been extremely frustrated and disappointed, but I hoped that the fix that was finally provided would be successful. I was contacted the next day by the Head Genius at the most recent Apple Store I'd visited. She was very nice, and spent some time quizzing me on approximate times of hangups and delays. I told her that it did seem like the problems were still there, but I wanted some more time to verify the specifics, and that they had in fact persisted through the HDD replacement, and that I'd call her back if they persisted.
After very carefully copying things back on (yet again), I realized that it still wasn't fixed. The slow opening of programs had been sped up considerably, but the actual running of the programs was slower than ever, rendering Aperture 3 nearly unusable. Almost every adjustment (and all brush adjustments) will result in a complete system hangup. The few times it occurred to me to open activity monitor BEFORE opening Aperture, I was able to nab a few screen shots using a mouse shortcut I programmed. They show sometimes Aperture uses up to 170% of the processor (!?!), and almost always over 100 when this happens. Other occasions, it's Finder that's eating it up. I ended up with 14 screenshots of about 7 or 8 separate incidents. (Each time, I had to force quit the program, and restart the computer. At NO point was any other program running besides Finder and Aperture 3).
I called her back about three weeks after the last call, and explained that the problems were still happening. She was very nice again, and quizzed me about the problems, and durations of delays and hangups. She said that she'd order a few parts that it could be, and if I brought it down, they'd keep it there until they fixed it. I explained that after six trips of two hours and 90 miles, I'd put a lot of time, energy, lost work, and gas money and tolls into this computer, only to have it still not be fixed. I told her I wasn't sure that I would be able to come down again, and asked if there was any other way we could arrange this, or any other available options. She was very nice, but asserted that this was the only option.
Today, I went down again, and explained to them that I really can't come down again. After $150+ in gas and tolls, plus 28 hours of driving, plus lost wages, I just couldn't do that any more. They were very friendly, and kept telling me they really wanted to help me, but theres not much they could do as far as me not having to come down and pick it up again. A few minutes later, we were discussing the specific issues, and it was actually working for once, and they said that they couldn't replace it without verifying the issue, because Apple would throw a fit. (Understandably). This combined with overheard conversation, and other snippets of things said directly to me, led me to believe that if the issue could be reproduced, the computer would be replaced, and I wouldn't have to drive down again.
A few minutes later, after showing them the screenshots taken previously, we reproduced the issue. Aperture caused a system hang bad enough to prevent showing the dock, quitting, or force quitting (including the keyboard shortcut). I then told them that I had to leave in ten minutes (My sister had a birthday party starting at noon, and they needed adult supervision by that time). They talked for a few minutes and after continually assuring me there was no way around me driving down again to pick it up, told me that they would mail me a box, I could mail it back to the store, and then once it was fixed, we could discuss how to get it back to me. Being in a huge hurry, I grudgingly accepted this, and left.
I guess I'm a little confused that they didn't replace it after reproducing the issue, which they seemed like they were willing to do until I reproduced it.
On a whole, I've been extremely disappointed in Apple Service on all ends, both depot and store, and I'd like to know if there's a number I can reach to get some sort of escalation to at least talk to someone, and maybe get some sort of explanation of how it's okay to have someone make seven (almost eight) four hour trips for one single computer problem with a computer that is under warranty.
At this point, I'm so frustrated, if I could get my money back, and never buy an Apple computer again, I would actually think seriously about it. I was a recent convert (bought a macbook for college in 2007), and thought I would never even think twice about going back, but after this... I'm really not so sure. The only thing that would really prevent me from doing so is probably the $1000's in software I'd have to re-buy for windows, especially since you can't get student discounts twice on one title from most companies.
I think it's pretty unreasonable to expect someone to spend that much money on a computer that is under warranty, even if it's just on gas and tolls. I frankly can't see the logic in that.
Do I have any recourse? Even though it's only been technically "repaired" twice for the same problem (this will be the third) It's been looked at and analyzed seven times. I don't know much about lemon laws or consumer protection/warranty laws, but it seems to me that this should qualify.
If anyone has a phone number or email address of someone a little higher up on the food chain than a head genius at a NH Apple Store, I'd love to get this taken care of. Even a non-tech support customer service number would be helpful.
Thanks in advance, and sorry for the long novel up there.I would suggest contacting AppleCare and briefly explain your frustration and ask to speak to a senior manager. Be articulate, have all of your facts organized including receipts, case numbers, etc. so when you talk to someone in charge you have your facts in a row. You should be also patient and persistent until you get a solution to your problem.
We are users just like yourself and cannot do anything other than provide some advice.
Had I been you with all the issues you seem to have been experiencing I would have asked to speak to a store manager. However hindsight is 20/20 so that doesn't do any good. If you do decide to go back to one of the stores make an appointment and when you arrive let them know you want to speak to the store manager. Again be articulate, organized and have all your facts ready including ALL documentation.
Good luck,
Roger
Message was edited by: rkaufmann87 -
Its been one month, my iphone 4's display is completely blackout and even its battery is not charging. I tried to restart my iPhone by pressing home and on/off button but it is also not worked. Now I'm in Nepal and here not even a single apple service center. What to do? Please help me.
You clearly did not notice that you have joined a USER TO USER COMMUNITY FORUM
This is NOT Apple ,Apple do not read nor do they therefore respond
So if you would like to wind your neck in ........................
try a reset of iPhone and then a restore,best, as new and if it then functions correctly try restoring with your backup -
Its abt 18 mnths old....The screen freezes at times...n shows all signs of an old phone..Jus wna know if the apple service centre cd do anything abt it...
Its abt 18 mnths old....The screen freezes at times...n shows all signs of an old phone..Jus wna know if the apple service centre cd do anything abt it...
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my mac book was refused by the apple service center as the mother board was crashed , pls help me what to do
If you live in a big city, then I would recommend an independent computer store that fixes Macs. There are many mom and pop computer stores that fix your computer. Just Google it.
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my mac book air can't start installation, because i use windows installation in DOS to make partion, now no mac os on it. How to get back the mac os? i have a window based iso image from a friend, because in my country there is no Apple service.
It sounds like you destroyed your boot partition and the recovery partition. Depending on it's age, your MacBook Air might be able to do a net boot. Plug and ethernet connection into it and attempt to boot. If it has the right firmware, it will find a net boot configuration on the net and boot that. Then it will give you a Recovery Partition like display and allow you to reinstall the OS X version that came with it.... assuming that it was Lion or ML. If your computer came with Snow Leopard, then even the net boot won't work.
At that point you need a bootable USB Key, or an external DVD drive AND a Snow Leopard installation DVD.
An Apple Store, if there is one nearby, MAY be able to get you going again. However, whatever is on the SSD now will be toast too. -
I brought my laptop there to have my monitor fixed. They gave me a quotation of around Php 21,000. Then, the engineer texted me and offered me a repair without labor fee for around Php 10,000. I replied saying that I will think about it. After a few days, I texted the engineer my go signal for the repair at Power Mac and I will just pay the Php 21,000 fee. I called the San Juan office around after a month and it turned out that they didn’t know that I gave them a go signal and that I found out at that moment that I was supposed to give a downpayment. They were so surprised about it and told them that they will report the issue and investigate the person who texted me. They said that engineers are not supposed to personally text the customers. The manager even called me to apologize and asked me if I am willing to join the investigation and find out the name of the suspect.
They think they wouldn’t even have given me any discount at all until I asked. They gave me a small discount despite the issues.
I just claimed my laptop today only to find out that its battery life was decreased to 30 minutes from around 4 hours. I don’t know if the engineer switched my battery or they damaged it during the repair.
I don’t even know if all the parts of my macbook are still original. I have no idea if they replaced the others or not. I am really disappointed with the Apple Service Center. I still don't know howI am going to talk to them about the battery.
Do you have any suggestions where I can have my gadgets repaired? Please suggest good service centers. Thank you!Hi Abbie. You have every reason to be upset. These issues normally happen in our country. You can send them an email regarding your concern here:
http://www.apple.com/feedback/macbook.html
Regarding your battery, you can probably reset the SMC and see if that improves your battery life. Here are the steps.
http://support.apple.com/kb/ht3964 -
Hi, i've a iphone 5s and i wanted to know that I bought my iphone from india but it came from usa but i have an indian bill will it be covered in warranty, like if i go to the apple service centre?
If it was originally sold in the U.S, then the warranty is only good in the U.S
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I have un-present feeling with your Apple Care Center service. It’s stared with your front line staff Ms. Winnie Tang Apple Care Center (SN). I have purchased an iMac Intel 24’ though the Apple on line store on August 8, 2007 and received the unit on August 20, 2007. At the beginning, I feel everything fine but a bit unexpected slow/crash on the new unit, it may caused by the third party software but I never thought this is the problem related to the hardware. One day, I open a blank document and I realized that I have bought a defected unit. I found a black spot on my screen upper left corner that was hardly to notify if I have color desktop picture; furthermore, I also found a burning marks (wave form) on the glass cover inner surface which also appear on the upper left corner and I found abnormal heat built up from iMac internal GPU/Power Supply specially under Media/Graphic application is running. I have reported this event to Apple Care Center on November 6, 2007 and I was told that I have to keep the unit off for safety reason until it get fix. The subject unit was over the 14days refund/return policy but I spoke with your staff to ask for the exception to exchange my unit due to the poor workmanship. One of your staff Winnie expressed that this is the case that I need to call for repair without exception. Therefore, I took her advice to have Apple Service Center to arrange the repair service for me. I have an Apple technician came to inspect my unit on November 7, 2006 and advice that LCD need to replace due to the poor workmanship and will look at the Glass on next visit. Eventually, I have received a LCD replacement service on November 14, 2007 but I found he damaged my iMac Aluminum Case by miss placing the iSlight cable connector in between the Aluminum Case and the LCD monitor and damage the Aluminum Case by forcing to fastener the screws on the side of the Aluminum Case. I have reported this to Apple Care Center on the same day but I was told by your staff that my case was being handle by Winnie instead. I have call Winnie this morning regarding this matter and Winnie transfer my call to her superior, product manager, and his superior, and her superior, and … etc for better arrangement but I was getting an answer that I need to deal with CASE – Apple Service Provider myself for the Aluminum Case damage matter instead and other than that (ie the up coming Glass replacement, she will follows it for me) and I was told that she is the final decision maker and hand up my call. I feel I have no choice but writing this complain to you for this kind of treatment, up to this moment no one from your office can advice me who will responsible for the Aluminum Case damage and what kind of action will take to repair the subject iMac. Although I have reported the symptom after the 14days inspection period but within a month or so, I found the poor workmanship on this brand new unit which is not my fault and talking about hardly notify black spot on the LCD and logic broad failure is not my profession. A company like Apple should deliver a HQ products and services to customer. I felt that I brought a trouble other than an iMac. Why? Please comment!
Hi intelmacttt,
I assume when you mentioned "SN", you meant the country Singapore?? Are you based here?
First of all, I think you must understand the whole Apple Care Call Centre system then maybe you will be "enlighten" a bit...
All calls make to the Apple Care Centre Hotline here in Singapore is routed to Australia, where they are physically based, i.e. there are no single call centre staff here in Singapore.
When they take your call and make a case out of your mac, they will go through lengthly with you to determine what is wrong with your mac, I am sure you went through that. Then when repair is needed, they will refer you to one of the few contracted service centers based here in Singapore. These are, as far as I know, again, authorized Apple Service Centers, by Apple Asia or Apple Singapore, again, they are not Apple staff.
These service centers will repair and replace parts for your macs and return to you, closing the case.
If you felt your case really needs hearing from Apple, then I suggest you call or visit Apple Singapore directly, and "demand nicely", talk to a product manager or someone, and present him/her your case. Because if you call Apple Care Hotline again, they will just go through their trained routine system... and that may not help much or satisfied your repair or replacement needs now. But of course be nice and courteous when presenting your case to Apple.
Good luck and cheers
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