Apple technician mentioned some sort of real time web chat???

rang up apple as suggested in a previous topic, and he suggested speaking to a technician engineer using web chat in real time (??) he mentioned this was on the support site, obiviously i cant find it, can anyone help me out and direct me to it??

And also the iPod Shuffle for some strange reason.
I saw that the OP did not have an iMac G5 listed in his tag line but as an Apple engineer pointed him in that direction I just wanted to clear up the point that Volker made (thanks for level4 Volker!).
Regards,
Colin R.

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