Apple TVs in a hospitality scenario

Hello everyone,
I currently have a client who wants to install Apple TVs in every guest room in a hotel. I am somewhat unfamiliar on most of the Apple products. I have several Quetions
1) How should the Apple TVs be configured so that multiple devices may use the Apple TV? Being that this is a hospitality enviornment, guests will usually only be using the Apple TV for a day or two, and then a new guest with a different iPad would use the same Apple TV.
2) All of the Apple TVs will be on the same wireless network. How do I ensure that guests only use the Apple TV that is in their room?
Any help would be awesome!
/Esink

Also, if you were planning on serving media from a computer running iTunes to the AppleTVs, a library can handle 5 connections max we believe.
As for the iPads - will they be supplied or customer's own ones?
I'd try to talk to Apple if you're doing something on a large scale.
AC

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Multiple Apple TVs with one iTunes Library

I have searched this subject and found one thread that touches on the topic. It says that I should be able to "connect" five Apple TVs to my single iTunes library. I have on original Apple TV that connects to my iTunes library just fine. I just purchased a second ATV for my bedroom. It will go thru the setup process easily and will connect to the iTunes music store. When I browse the "My Movies" menu item it will show me all the movies that I converted with Handbrake from my DVD collection but none of the purchased content from the iTunes Store. When I browse the "My TV Shows" menu item I get a message that my iTunes library contains no content. (my TV shows library contains only content purchased from the iTunes store). This scenario only occurs if I connect to the iTunes library as a primary connection that allows syncing. If I add the iTunes library as a "shared library" I am able to see and stream ALL of the content from my iTunes library.
Will an iTunes library only connect and sync with ONE ATV and do all secondary ATVs need to "share"?
As a side note.....when I noticed this problem I thought there was a hardware problem with the ATV so I took it back to the apple store. When we connected it to their media library it gave the same message that "there was no content in the iTunes library". It would however successfully share as a streaming only connection. I was given a new ATV but the same problem as described above continues.
Message was edited by: Robert Spears

It has been properly set up. I even purchased a TV show and a movie with it from the iTunes store that would play while still in the download phase but once the video was downloaded and synced back to my iTunes library it was no longer visible from the ATV.

Netflix issue ONLY on Apple TVs

Here's the scenario:
I have 3 Apple TVs around my house. 2 are wired ethernet, 1 is WiFi connected. All are version 3 Apple TVs. Each and every one of these devices has an issue STARTING any stream of content from Netflix. The devices have no problem getting to Netflix to load the selection grids, the informational pages, etc. Only when I try to start a program/movie is there an issue. There will be a loading duration of between 45 seconds and 1 minute on EVERY program loaded from EVERY Apple TV in my house. Once getting past this long loading phase, the content streams in its highest quality flawlessly. If this is a series, the next episode load will take a very long time to load as well, although it is shorter than the initial load.
To validate, I have attempted to load Netflix content from laptops, both wired and WiFi, a Mac Mini, wired, and multiple tablet and phone devices. The ONLY devices showing this behavior are the Apple TVs. ALL OTHER devices load the content and stream perfectly fine, with the content starting to stream within 5 - 10 seconds.
I have written a couple of scripts to test network speed across my ISP at intervals throughout the day where heavy bandwidth congestion levels would be at their highest. This has yielded nothing interesting. My network access is rock solid to multiple data centers around the US with bandwidth averaging around 60Mb/10Mb.
There is nothing sub par in my home network. There are no consumer grade devices anywhere other than the cable modem, but if this were the problem, I would be seeing the same issues on every device, not just the Apple TVs. WiFi is canvassing my entire property via Ubiquiti APs. The entire WiFi network has been designed using the same Tamosoft Site Survey software that I use to layout all of my corporate locations. My core switch tying everything together is an Adtran 1544. All cabling is pretty much all hand built CAT6/5e.
I run a pretty large corporate network in my day job, so I'd like to think that I somewhat know what I'm doing with designing networks, measuring their performance, and troubleshooting congestion and other issues. These little black boxes are exactly that however; black boxes that should just work, which they do, for everything other than starting a Netflix stream efficiently.
This has all seemed to start happening within the past couple of months. Anyone else seeing this oddity with their Apple TVs and Netflix?

Thank god I'm not the only one!!
I've had this issue for a few months now. EVERYTHING works on the Apple TV BUT Netflix. Now its taking forever to even load the Netflix app on the ATV3. It says Accessing Netflix for a good 45-60 seconds when you select the icon. Once you get a show going it streams just fine in full HD so its clearly not a signal issue. Switching from one episode to the next takes forever as well. I also have a PS4, iPad, Mac Mini and 2 iPhones on the same network and Netflix streams flawless. Hulu, iTunes and everything else on the ATV3 work perfectly. I don't get it.
I have completely reset everything....ATV3 and router to no avail.
I called Apple Support a couple months ago and the dude told me it was Netflix servers fault. He said they use different servers for different devices. So basically he thought the Netflix servers that feed ATV devices were screwing up. Pretty sure he had no idea what he was talking about and just wanted to shift blame.
I personally feel like its the Netflix app within the ATV its self. I don't think it really has anything to do with the network or signal at all. I guess i'm pretty well screwed because now its out of warranty.

Lots of Apple TVs in a hotel

Hi all.
Is it possible to setup a Hotel scenario with Apple TVs? What would be the limitations and how could it work? How many could be combined, is it even a good idea?
Regards

I suppose it depends on what you want to do.
If you wanted to let guests rent movies, it might be a little difficult. They'd either have to have an itunes account already or create one, which some might not be willing to do. You could of course have your own account and just let guests use that, but if you were going to charge guests for what they use, you might run into difficulties because sometimes it can be a couple of days before the itms notifies you of purchase and it doesn't tell you which device (room) rented it.
If you were thinking of using it for netflix, you might need to have some sort of commercial arrangement with netflix and that might not work with the apple tv. You could I suppose have a netflix account for each unit.
If you were thinking about streaming from an iTunes library, you might come up against the 5 limit that the current Apple tv has, although no-one knows yet whether this limit will apply to the new model.
Sorry scrub the netflix stuff, I see you are in S Africa.
Message was edited by: Winston Churchill

How many different Apple TVs can I share one iTunes Store account with?

I currently have one AppleTV at my home, and one at my mothers home. We both share the same iTunes Store account, therefore we share the movies that each other purchase. I am interested in getting my father and my aunt and Apple TV as well, I want them to also be able to use my iTunes Store account. That way, if say my father and I both want to watch the same movie, we can split the cost.
I also currently own an iPhone, and an iPad. I'm going to be getting my mother and father iPads as well. I want them to be able to use my iTunes Store account on those devices as well, and be able to stream movies on them.
I know it says that your iTunes Store account can only be associated with 10 devices, but I'm wondering where Apple TVs fit into that stance. It's probably a stupid question, but I was just curious if the fact that it is iCloud changes anything.
Essentially, I'm wondering if four Apple TVs, three iPads, one iPhone, and my one desktop computer can all stream my iCloud movie content, simultaneously. I doubt there will ever be more than two or three going simultaneously, but I just want to know the limitations before I buy these gifts for my family members and run into an unpleasant surprise.
Thank you for your time,
Charles

as many as you can other computers with itunes accessing the shared ituned lib
likely the limitation is the network bandwidth more then number of connected devices

Syncing multiple Apple TVs on one account

Hey All!
I am considering getting two more Apple TVs for my house; one for the living room and one for my parents room. I currently have an iPad, an iPod, an Apple TV, and one computer. Can this be done?
Also I will be getting an iPhone in July.
Thanks!
Christina Webb

Yes give Them their own name so they dont All have the same

How can I only allow my Apple TVs access to my LAN?

In my set-up, I have three Apple TVs in separate rooms all connected to a LAN via their ethernet ports. They are connected via a switch to my Airport Extreme and my Mac Mini is also connected to Airport as an iTunes server. The Airport runs a WiFi network for internet access but I don't want people to be able to plug their computers into my LAN and have access to the whole set-up.
What can I do to achieve this?
I don't want the Apple TV's to rely on the WiFi so I can use MAC Address Filtering, since it is patchy and streaming HD videos is more stable via ethernet. I have looked into setting-up an 802.1x network but when investigating the Configurator app to set-up the Apple TVs to access an 802.1x network it refers only to WiFi set-ups again. Also, I don't know much about RAIDUS servers and authentication, such as whether I'd need any additional hardware etc.
Any help would be gratefully received.
JB

...any app launched from /Applications holds only the permissions of the user launching the app, regardless of the owner (presumably because anyone, including "root" can install applications into /Applications).
It has nothing to do with where the application is installed. Any executable runs with the permissions of the user who runs it. The only exception is a binary executable with the SUID or SGID bit set, and then only if it's on the root device, and only if it's not an Aqua application. The SG/UID bits are ignored otherwise.
So, anyone who has installed Wireshark from the "native .dmg" by drag-and-dropping won't be able to use the suid trick because the OS will ignore the suid permissions.
Sorry, I don't understand this at all. Wireshark invokes dumpcap as a child process to capture packets. If dumpcap is installed anywhere on the root device as SUID root, then it will run as root regardless of who invokes it.
The suid method will only work for Macports and Fink installations...
That's not correct. There are many SUID or SGID executables in a default installation of the Mac OS, and none of them comes from MacPorts or Fink.

I am unable to use apps on my iPhone 3GS, apple TVs & iPad mini - Airport Express

I currently have an airport express and Netgear ADSL2+ modem. I also have an iPhone 3GS, 2 apple TVs, iPad mini, and iMac (circa 2008). The only device that is working properly is the 2008 iMac. All other devices show that I have 5 bar signal but do not allow me to use any of the apps (ie: Netflix, Facebook, Instagram, etc.) I have ran speedtest on all devices, ping and download speed are as expected. Ping: 150 ms, Download: 2.7 mbps, Upload 0.68 mbps from iMac. The only difference is that upload speed on iPhone and iPad mini does not register. I feel like the issue is with the modem or the airport? Do I need the airport extreme even though I show 5 bar signal strength on all devices or do I need a new modem from Verizon in hopes that it will get me a better connection on a device that they support? (they do not support the Netgear modem I currrently have).

iPhone 4 isn't supposed to be able to mirror:
http://support.apple.com/kb/HT5209?viewlocale=en_US&locale=en_US

Stream Blu-ray to Apple TVs/iPads/iPhones with iTunes on Mac

Mac solution: Backup DVD/BD disc to iTunes for Apple TV 3/iPad Air/iPhone 5S
Description: Want to rip DVD/Blu-ray discs movies to iTunes supported formats for all Apple TVs, iPads, iPhones? Some of you may have not figured out a proper way to convert DVD/Blu-ray to iTunes on Mac. Simply follow this article to import DVD/Blu-ray movies
to iTunes.
Good news for Mac users! Pavtube Blu-ray Ripper for Mac 3.7.0 is released!
"I want to put my library of disks in iTunes. I searched "best BD Ripper Mac Review" on google and choose Pavtube for its better reviews. When I used it for a while, I really appreciate its much more intuitive interface than CloneDVD2 which I
used before. Until now, it always works well to rip my discs for my Apple TV 3."
This is one of the customers that tell us how he uses Pavtube to rip his library discs. However, to some whom not familiar with Pavtube, do you want to rip DVD/Blu-ray discs movies to iTunes supported formats for Apple TV, iPad, iPhone? Do you want to figure
out a proper way to convert DVD/Blu-ray to iTunes on Mac as well? If so, please read on and it will be an easy to make it possible with the help of Pavtube.
What Pavtube Blu-ray Ripper for Mac can help you
Backup Blu-ray and DVD movies on Mac.
Make 1:1 copy of Blu-ray/DVD movies.
Convert discs to MP4, M4V, MOV, AVI, MKV files for Apple TV, iPad, iPhone, iTunes,
QuickTime player, Samsumg Galaxy Tab/Note, etc.
Editing videos with simply usage.
PS. Pavtube Blu-ray Ripper for Mac also has windows version: Pavtube Blu-ray Ripper (Guide).
How to Convert DVD and Blu-ray discs to iTunes for Apple TV 3, iPad Air, iPhone 5S
Step 1. Load Blu-ray/DVD movies.
Download the program, and then click "Load file" icon to load the Blu-ray and DVD movies to your program. (If the files are blu-ray, you need a Blu-ray drive first.)
Step 2. Select output format.
Pavtube Blu-ray Ripper for Mac has a number of presets for Apple TV, iPad and iPhone. Just choose the suitable format.
For Apple TV 3:
For iPad Air:
For iPhone 5S:
Tip:
If you need, you can also click "Setting" to modify parameters of your output profile to meet your professional needs: video bitrate, frame rate, audio channel, etc. Remember the file size and video quality is based more on bitrate than resolution
which means bitrate higher results in big file size, and lower visible quality loss, and vice versa.
Step 3. Start conversion.
The final step is to tap "Convert" button and commence ripping Blu-ray/DVD movies to iTunes highly compatible videos.
After the conversion, click on "Open" button to access to the videos you ripped. Open your iTunes and import the output files to its Movie library by clicking File > Add File to Library.
Then you could transfer and watch Blu-ray and DVD movies on iTunes or your Apple TV, iPad Air, iPhone 5S. Learn more:
PS: If you want to backup Blu-ray and DVD movies persevering all the audio tracks and subtitles, Pavtube ByteCopy (ByteCopy for Mac) could help you with good effect.
See also: Pavtube Products Updated: Get 20% off at Myce
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@Chris:
I was just referring to the visual graphics (you know, the fireworks, stars and other stuff that reminds me of the 70's....) that you can play on the screen when iTunes is playing music?
I noticed that these effects are not just randomly chosen, they are in fact synchronized to the beat and intensity
of the music, and that struck me as rather cool......

Since itunes and apple tvs latest update I have had problem wtching movies on apple tv via my itunes can any one help, movie takes a very long time to load sometimes never, it use to work really well, whats going on please help?

Since itunes and apple tvs latest update I have had problem wtching movies on apple tv via my itunes can any one help, movie takes a very long time to load sometimes never, it use to work really well, whats going on please help?

You might find useful information in item D1 of Time Machine Troubleshooting.

5 apple tvs home sharing the same itunes library on minimac, does it work?

hi everyone,
I have 5 apple tv and 1 macmini with my itunes library (music and movies).
is it possible to turn on home sharing in all of them in order to share the macmini library ???
I'm suspicious that it works just for 4 apple tvs, not for 5.... is that correct?
thanks in advance,
nicola.

Check this article for advice about sharing iTunes libraries.

Two Apple Tvs - one iTunes account

I bought two Apple TVs - and want to have them sync to one iTunes account. After I bought the second Apple TV and synced it to my iTunes account, my iTunes account doesn't recognize the first Apple TV. I can ping it - so it's on the network. I've gone to Computers and have tried to reconnect to a shared iTunes account / even connect back to the iTunes account. When I'm given a code, there's no place for me to put the code into iTunes. The device doesn't show under Devices (just my most recent Apple TV)
Help - I need to sync to both - it's for my 3 1/2 year old son

Thanks for the response - I'm on Mac OS 10.4.11 I did rename my Apple TVs - so the names are different.
Also, sometimes my second Apple TV isn't showing on my iTunes either. This is very frustrating!
I'm also on a dual 2.3 GHZ PowerPC G5 (not an intel version). iTunes software version 7.6.2 (9)

Can i use two apple tvs with one itunes account?

can i use two apple tvs with one itunes account?

yes and you can use more then 2
just don't give them the same name

How do I disable sharing on one of two apple tvs? I do not want to share my library and apps with my ex. Apple tvs are in separate homes

I just broke up and left my ex and we had two apple tvs in our home. I kept one and she kept one. How do I turn off home sharing on the apple tv that she kept? I no longer want to share anything with her. My apps, music, movies, etc. Do I need to change my apple ID?
Help,
Tristin

Hey Mixtris,
Thanks for the question. If I understand correctly, you are concerned that someone may have access to some of your content using your Apple ID. I would recommend that you read this article, it may be able to help the issue.
Apple ID: Changing your password - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario

What is the maximum number of Apple TVs (3rd gen) you can connect to 1 Mac running iTunes?

I have one Mac with my digital library running iTunes 11 and seem to be having problems keeping Apple TVs connected (via home sharing) when I get up around 10 Apple TVs on the network.
The Mac is running Mountain Lion with all software updates installed, iTunes 11, and the Apple TVs are all running 5.1.1 (the latest at this time).
I am not asking how many computers can authorize via iTunes to use the same Apple ID - that answer is 5. I have read in multiple places that the number of devices (e.g. Apple TVs, iPods, iPads - not computers) that can sync content to an iTunes account is unlimited, but I don't think that's entirely true.
I'd like to keep this conversation about the number of Apple TVs you can have home shared to a single Mac / iTunes library via home sharing.
I am also not asking how many a network could support via concurrent streaming, etc. That's not relevant. We only use 1-3 Apple TVs at any given time simultaneously, and streaming simultaneously to as many as 3 Apple TVs hasn't ever been a problem.
I recently upgraded all my Apple TVs in this house to generation 3 units - I have 12 of them in all, but once I connected about 10 of them I started having problems (at least I think it was 10).
Does anyone know the official limitation (if there is one) ?
The problem that I am having is that even though I have a great Wi-Fi N or wired gigabit connection at each Apple TV, and the correct home sharing Apple ID on each Apple TV and iTunes on the Mac, when I try to access "Computers" via the Apple TV menu, I get this error:
Could not connect to "My Library": Make sure the computer is on the same network as your Apple TV, the iTunes version is up to date, and iTunes is running.
Now if I restart iTunes, I can get the Apple TV I am currently troubleshooting to connect, but then if I go to a different Apple TV, it gives me the same error. Restarting Apple TVs doesn't fix it, only restarting iTunes seems to. But I can't seem to get multiple units to see the Library simultaneously.
Thanks to anyone who provides help on this.

Apple TV is by it self in a category.
With Apple TV 1 the limit was 5 Apple clearly stated that. The reason? Probably because the Apple TV 1 had a hard drive and was able to store content locally (quite a bit actually). This would make it more in line with authorized devices.
You authorized device limit is 5 but this does not pertain to home sharing again something different.
When you play content from an Apple TV you are streaming from an authorized device and as long as you have the same iTunes account on that Apple TV as the iTunes you are connecting to you will be ok.
Now to the error. I have also had this error and I had it on a network with only 1 Apple TV connected and it is since iTunes 11. It seems every time Apple updates iTunes it has a bad effect on Apple TV. So I would not relate this error to the number of Apple TV's you have, every time I get this error I restart the Apple TV and its fine again.
On a side not I used to run MANY Apple TV's off my xserver. I had my families homes networked with VPN. I would prefer to not say how many but it was quite a few. biggest problem there was multicast over VPN....whole other story.

Apple TVs in a hospitality scenario

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