Automatic opening of a support message

Hi fiends,
Can you help me configure a automatic trigger of a support message, e.g. : opening messages every days in a same hour.
Rewards points for useful helps..
Thank you..

Dear Claudenir,
Creation of Support desk message automatically is possible via Business process monitoring where you can create an Support Desk message if an particular alert repeats n times.
Can you kindly explain your requirement in details if this does not suit you ?
Regards
Amit

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Send email immediately on creation of support message

How do I set up system to create an email automatically immediately when a support message has been created.
I can get it right to send an email when the status change. But then the message only get send once someone is attending to the message and he/she changes the status.
The reason for this is to send and email with the notification number and description back to the user that he/she can keep as a reference. It can sometimes take more than 2 hours before someone actually open a support message and change the status on that support message.
Therefore I presume that you will not be using an action then or would you still use an action.
Thank you
JB

Jason
Please just clarify the following for me.
SAP note 1041455 refer:
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1a) I copy the BAdi: CRM_DNO_PARTNER1 to ZCRM_DNO_PARTNER1
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      What must be done here in this step?
1c) I changed the code.
1d) I SAVED but could not activate it, becuase I get message that say the value
      is not unique.
      So I presume it has to do with adding the new filter value that must be added
      in 1b). Must I select a new filter value from the list or must I just type
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Thanks
JB

How to restrict usage of "Create Support Message" action in Help menu

Dear Experts,
hoping someone can help me to find a solution to this:
in our company we are building a business process so that not everyone should be able to open a new support message under maintenance cycle, but only "Power Users" - we call them BPE for Business Process Experts.
All the rest business comunity should filter their inquiries thru BPE's, and if BPE decides that Support Message is required, then (s)he will use the Create Support Message function under Help main menu.
Is there any way in SAP to restrict usage of "Create Support Message" function to only a group of people (BPE) by security or other means, so that it's invisible (or not executable) by other people ?
Thank you in advance
Elena

Hi,
You can restrict the creation of support message thru the Auth Obj CRM_ORD_PR.
Thnx,
Waseem.

TS2755 Messages disappear in inbox. When I close out messenger entirely and reopen it, they appear. Also, if I only have one message unread in my inbox and I open up my messenger it automatically opens the unread message. Very frustrating....Please hel

I have an iphone 4s, OS 4.1.1. I am having issues with my messenger. When I have a message open I will see a new text come through and then it disappears. I have to close out of my messenger entirely and reopen it. Once I reopen the message the text reappears. Any suggestions? Also, if I get a new message and there is only one unopened message in my inbox and I open my messenger it automatically opens that message. Any way to fix this so that I decide when I want to open a certain message?
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3) If your mail server has a browser interface (web mail access such as mail.google.com), do the messages show up there?
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Hi colleagues and Happy New Year!
I have a question: how to forward support messages to SAP at non-working time automatically?
Details:
when a support message is created at working time it shouldn't leave my system, but when
a support message is created at non working time, for example, on saturday night it should be sent to SAP automatically. Where in the system I can find the options to customize it to provide these requirements?
Edited by: Helen Rudnikovskaja on Jan 3, 2009 12:36 PM

Hi These 2 notes wil solve your problem,
Note 1084744 - Problems with the automatic function "Send to SAP"
Note 1225682
Pls assign pts.

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Automatic message processor determination when support message is created

Dear Gurus,
Plz help me with this question.
My requirement is that as soon as Support message is created when msg processor should be automatically be assigned.
I change the SAP standard rule 13200137 for function partner SLFN0004, but can't to choose the Insert Agent - "Person".

>
Alexey Rtischev wrote:
> Dear Gurus,
>
> Plz help me with this question.
> My requirement is that as soon as Support message is created when msg processor should be automatically be assigned.
> I change the SAP standard rule 13200137 for function partner SLFN0004, but can't to choose the Insert Agent - "Person".
Dear Alexey,
If you want to have the processor assigned automatically you need to perform the definition of customer specific
partner determination and the configuration of determination rules in the system. You can refer to SAP Note 616946 but this Note only provides an example how the determination of the support team could be reached.
The message processor will be assigned only if there is just one processor to the selected component. Otherwise the Team will be assigned The important thign here is that just one value can be found.
Hope that the information helps.
Regards
Amit

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Automatic opening of a support message

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