B210 printer no longer scans or copies I have tried everything please help!

I do not copy or scan very often but today I tried to scan important documents and I no longer have the scanning or copying capability. I can print perfectly from the computer. I have tried everything (I believe) including reinstalling the software. Can anyone please help. I have important documents that needed to go out tonight. Time is money. Thanks in advance.

Hi msiayoyo,
Welcome to the HP Support Forums! I understand you are not able to scan or copy with your HP Photosmart B210a, you can print with no problems. Are you getting any error messages on the front panel when you attempt the copy or scan?
I know you have completed some troubleshooting already but I would like you to continue here: A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
A few tips:
1. Try another wall outlet then the one you normally use, for testing purposes.
2. Make sure you have no power bars or surge protectors as they can cause the printer to lose basic functionality over time, plug the printer directly into the outlet.
3. Try to make a copy from the front panel, what happens?
If you are still not able to make a copy after ALL the troubleshooting has been done, it is more than likely the printer hardware. I would then suggest calling our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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B210 printer no longer scans or copies I have tried everything please help!

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