Best approach for handling a Repair business

Question

Hi All,
A company provides Repair Services for various branded Products. The manufacturers send their Products for repair along with replacement Parts. The repaired Products are despatched back to the Original Manufacturer with details of Repair (nature of repair, Parts consumed etc.,). The Products are serialized and hence repair details has to be provided for each Unit of the Product.
After repair, Labour and / or Material Charges (billing) are claimed with the Manufacturer (the company may also use some of their own Parts for repair). Actual cost incurred for Repair is also to be determined.
Following metrics are to be taken care of:
Technician’s Performance in terms of no of units repaired per day, % Yield (Out of 100 Units, recovery is 80) Technician wise, Cost of Repair – Actual cost incurred for Repair / No of Units repaired
What would be the best approach to handle the above scenario in SAP R/3 v 4.7 ?
Request feedback.
Thanks.
Raj

Answer 1

Hi Raj,
           the steps for reparis process is as follows
1.Repair order process
2.Technical check and reparis processing
3.outbound delivery and billing
Repair order process
1.create the sales order type RAS-repari/service and include the service product and serviceable material over there and save the order
2. open the sales order in change mode go to menu sales document and deliver change the delivery type to LR i.e return delivery
3. assign serial number for the serviceable materials
the path is go to extras-->serial numbers assign and save
4. go to VL02N and post the goods reciept that means we are taking the goods in to our stores. Then check IQ03 thr which we can display serial number master record and verify.
Technical check and reparis processing
1. open sales order in change mode and here we will recognize how the returns were posted
go to item view-->repair tab in recieved field you can observe the recieved items
2. below that Business decision: start repair
you will get the repari procedure these things we can set it in customization.
the path is sales and distributionsalessales documentscustomer services-returns and repari procedure--define repair procedure
we have to assign repair procedure to item category
so that whenever you will put the material through item category we will get our own repair procedure.
then in the business decision
we can select how many u want to repair and how many u want to do outbound and how many u want to scrap for scrap items uhave to issue credit memo after this save the sales order
open sales order in change mode go to editdisplay criteria-all items
double click on the item sothat you can see the smorder i.e. service order (which gets generated automatically) which we will assign in requirement class.
Then go to service order confirm the operations and techo the order
then last step is
outbound delivery and billing
we have to send the repaired device back
go to va02
and see as soon as we techo the order an outbound delivery is created in repari tab. Perfrom outbound delivery i.e. salesdocument--deliver(need ot remove default delivery type) and save.
create transfer order and goods issue is posted.
then go to DP90
billing request process individually
give your sales document number
press save billing request
then go to sales document billing
invoice will get generated save it
settle the service order to sales order thr kO88 and settle the repair order thr VA88
still if you have any doubts mail me and reward me with points if it is useful to you
Regards
Satish